Shop Talk

my TL no likey when i do things like that...

the only people that really get to me are the guys who are doctors in whatever it is they do, and insits that we call them "dr". i remember calling one of them "sir" and he blew a fuse, then started to lecture me for about 10 mins on how he demands to be called his well earned title that he went to school for god knows how long for...i just kindly replied:
"i do appologize for that SIR, i'll remember that for future calls but for now, how may i assist you today SIR?"

he just got pissed, mumbled something and hung up on me. 😁

Oh God! I've never had that before, but that's horrible.
Whether you're a doctor or not, you're still a sir.. it's not like you were calling him ma'am.
I would have done the same because I'm so goddamn spiteful.

So after he requested that you address him properly you intentionally did not?

Way to raise the bar.

... and you people actually wonder why CSR's are so lowly regarded.

Because they are so self righteous like you Plooky.

I know it's an honorific that you have to work pretty damned hard for, but really what's the big deal? It's still just as respectful to address someone as "sir" as it is to refer to them by a specific title. I'm sure Ghandi never insisted that anyone refer to him as "Mahatma" instead of "sir" and look how long he had to work to get THAT title.

Then you have to think a little more practically. He never should have went off in the first place. The account does not specifically list you as Dr. James Brown, only as Brown, James. It was disrespectful and just plain ignorant of HIM to have gone off in the first place.

To be disrespectful is to invite disrespect.

Amen

Amazing display of rationalization by you and Everman.

So basically - as a CSR - if you are disrespected (or more likely - perceive disrespect) that entitles you to do whatever you feel is justified in retaliation?

That basically puts you in league with the characters from this thread:
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Congratulations on raising the bar and making your coworkers jobs that much tougher.

Ps. I hope you two have your work permits up-to-date as I'm sure Child Labor Laws apply to you - or at least your mentality.

What's the big F*cking deal?
The doctor was an asshole, and he got treated as such.
Anyone with that type of holier-than-thou attitude needs a f*cking reality check.
Yes you're a doctor.
Yes you paid good money to be there.
No you don't deserve to act all high and mighty to others.
That's extremely condescending.
He's no better than that rep, or you, or me.
We're all humans, therefore all equal no matter what your f*cking title is.

Amen to that. What give ANYONE the right to be condescending to someone they've only just met? NOTHING. There's nothing in a title that says "Great job, now you can disrespect anyone you feel like disrespecting"

The only way I will openly disrespect someone else is if they've already proven to me that they're not deserving of respect. And believe me, that takes some doing for me. To be so condecending to someone who didn't know in the first place that you were a Dr. is extremely rude and disrespectful. There was no way for the CSR to know. Ignorance of that fact, in this case, DOES excuse the rep from refering to the customer as "Dr.". Had the Dr. respectfully requested that he be reffered to by his given title instead of blowing ...
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As it is, he deserved it.

How childish.

If you can do nothing but throw insults you don't deserve the attention of another reply. If you believe my comment to be childish, explain. What makes my opinion so childish? What makes it any more childish than your insistence on insulting me? What makes it any moer childish than the original customer's insistence on throwing a tantrum when not addressed the way he thought he should be addressed. I will not defend a man who demeans someone else for a simple thing like not refering to him by a title that they knew nothing about.

And I will not continue to reply to someone who cannot offer intelligent debate instead of insults.

You're not making yourself sound any more adult by calling me childish. Offer coherent intelligent thou...
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I fell as though you were justified i have done the same thing several times

I think you suck. So does everybody else.

we've already been through this in the lounge, but just for the people who've found this here: this is NOT a virus. stop sending us moderation requests. this is a link to something amusing ande annoying that has absolutely no virus properties in it. we've checked it. ok?

Wow - your post here is riddleed with feeble thinking.

What's the big F*cking deal?

The big deal is simply that one should maintain a level of courteousness despite the disrespect they perceived in the incident we are discussing.

The doctor was an asshole, and he got treated as such.

Amazing - you are so sure the Doc was disrespectful - I'm sure the original poster timed the criticism of the Doc with a stopwatch and it did last exactly 10 minutes. Furthermore - the mentality that garbage in should equal garbage out - is childish and immature - there is no way around that.

Anyone with that type of holier-than-th
ou attitude needs a f*cking reality check.

...
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Plooky,

The thread that you keep posting. I've read it. It was uncalled for, I agree. Revenge is never a good motive for any action. An eye for an eye leaves the whole world blind. But I can't help but notice your one comment in the whole thread. Was it necessary to suggest that the poster was no better than a common thief? We all like to mess with people from time to time, and I agree that work is certainly no place for it. But to assume someone who would play a prank (not a very nice one, but pranks rarely are) would also be so dishonest as to defraud or steal from thier employers? That's overstepping a bit. You don't even know these people.

From reading your posts I could surmise that you're an uncaring ass, and day as ...
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Actually, I'm in sales, as I'm sure I've mentioned in a thread you were active in before. Obviously you don't pay too much attention.

Secondly disrespect DOES invite disrespect. For example, you're disrespecting us with this very post by refering to us as children. Frankly if you came into my store with the kind of arrogant, self-centered, "I know everything" attitude that you show on this forum you certainly would not have my respect. I'd service the account in the most professional manner I could muster, but you would certainly NEVER mistake me for liking you as a person.

P.S.--It's more childish to automatically throw insults at an opinion you don't agree with than to actually debate it intelligently. Who's REALLY being child...
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Who's REALLY being childish here?

Secondly disrespect DOES invite disrespect.

You have already answered your question.

If you are trying to argue - that being intentionally disrespectful is appropriate soley based on that fact that you perceived disrespect - you are indeed being childish. How you do not understand that simple concept - is beyond me.

Two wrongs do not equal a right. Have you ever heard that.

The mature thing would have been to address the customer as he requested.

The childish (immature) response NotoriousZX3 clearly demonstrated.

Part of being mature is being able to deal with such disrespect in a manner that is becoming of an adult - not o...
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Part of being mature is knowing how to deal with disrespect, I'll give you that point. However the disrespectful will continue to be that way until they are taught otherwise.

Do unto others as you would have them do unto you. Have you ever heard of that.

The customer did not REQUEST that he be addressed by his title. He reacted to the rep's ignorance of his title with a condecending attitude that is demeaning to another human being. The rep didn't deserve that. As I said, had the Dr. actually REQUESTED that he be addressed in a certain manner then the rep should have complied. Instead he flew off the handle at a simple little thing.

I personally have yet to meet more than one Dr. who insisted on being refferred to by his title...
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The point has not been made that this is work you are being paid to address these customers in a respectful and professional way. Yes he was being a jerk and if this was outside on the street then yes I understand your position BUT this is a job and you might want to think about whether or not you want to do this job if you can not handle customers in a professional way. Quality is subjective and it's not always what he said but how he said it or what is the reaction of the customer to what you said.

Wait - you mean the venue should help to dictate the response to the situation?

Why that's ... utterly ... reasonable and called for.

Too bad others are incapable of realizing something to blatantly obvious.

I had this one lady who didn't want me to call her ma'am because it was disrespectful. I asked her if she would rather me call her sir? She got pissed off and told me to call her Miss. No wonder you can't get married.

Righteous:
morally right or justifiable.

So I should feel remorse for my attempts to live my life in accordance with what is morally right or justifiable?

Let me guess - to you - being intelligent is also a negative character trait.

Kudos to your acceptance of the status quo.

Please note above post is out of place and directed towards Everman's prior comments.

ya, i reacted and continued the call in a "childish" manner(as u would like to say captianplooky). i feel if that dr really wanted to be addressed properly he could've been mature, simply asked me and i would've been more than happy to address him correctly(i've done it before, it's no big deal). u actually getting upset that i didn't "raise the bar" is, in it's own way, childish. if u didn't like my response or post, then move on to another post. no, u had to piss off many other people just to get ur message out(as if u were sent by the some morality police to do so). i don't care if u live in the f*cking call center and get off on your "perfect" calls late at night when no one's looking. what you do at your job is your business and i...
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Im gone for two days, and when I return I have been insulted not just once, but twice.
ah well

captainplooky, your arguments are advanced beyond my comprehension. Certainly you cannot expect someone of my intelligence to offer a rebuttal that would in any way equal your argument.
But, being the ignoramus I am, It is possible that I just dont realize that I am perhaps out of my league.
Your arguments are not righteous in nature. They are merely self righteous {translation- arrogant to a fault, severely judgmental, and basically annoying all around}
You can make all the judgements you want, but the bottom line is it doesnt matter what you say. You have destroyed your credibility in terms of your morals and beliefs b...
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i need a SIMS card, that irritates me, its is SIM, 2nd "S" is not necessary