Shop Talk
Migration Question
Ok, so I am helping a customer with a migration. She is a Houston customer going to school here in Lubbock. Since we aren't a blue and orange market I have never done this before. Tried to process this via customer service, which transferred me to some sales department.
To get to the point, every shipping address we gave was "invalid" according to this guy's computer. I even tried giving him my personal home address, no good.
We cancelled the order, went to Cingular.com and processed the order and shipped it to her address no problem.
Anyone else encountered this issue. I asked and he said no manager or anyone could "override" the shipping address error.
Just wondering...
To get to the point, every shipping address we gave was "invalid" according to this guy's computer. I even tried giving him my personal home address, no good.
We cancelled the order, went to Cingular.com and processed the order and shipped it to her address no problem.
Anyone else encountered this issue. I asked and he said no manager or anyone could "override" the shipping address error.
Just wondering...
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the migration tool we use in customer care is buggy as hell, frequently displays error messages that aren't valid, and the rep is correct, there is no override for those errors. I have seen the tool reject a customers' credit card repeatedly even though a rep verified it 6 times with the customer ( not declined as in no balance, but rejected as an invalid card)I have seen the tool hang on to a number the customer had changed 6 months previous and which had never been reassigned, and not allow us to proceed unless we migrate this no longer active number, I've seen it reject addresses that siebel has verified with the US Postal service as being correct. It's a crap shoot. I have even come across cases where we submitted the order correctly, bu...
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