Shop Talk
Why????
Why can I not send customers a link to Websters Dictonary Online to the entery giving the definition of Required.
I knew what that word meant in third grade.
I knew what that word meant in third grade.
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😉
lol i hate those calls..lol i normally spend 10 mins explaining that its required,,must go to a non smartphone to get rid of it...and then ask if they have anymore questions for me. i refused to spend 30 mins explaining.lol 👀
lol i hate those calls..lol i normally spend 10 mins explaining that its required,,must go to a non smartphone to get rid of it...and then ask if they have anymore questions for me. i refused to spend 30 mins explaining.lol 👀
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ITs how they word it.....
Is the required data feature required.
You have used the work correctly twice so I KNOW you KNOW what it mean.
Is the required data feature required.
You have used the work correctly twice so I KNOW you KNOW what it mean.
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Do you also get the...."I WANT a blackberry ( or whatever) without the data features.
I fell I should be able to retort with something similar like...
Really. I want a pony that poop cheeseburgers and pees margaritas. I want a stipper to give me dollar bills. If you want that smartphoen without a data features please visit your cloacl retail store and give the BJ of YOUR LIFE.
I fell I should be able to retort with something similar like...
Really. I want a pony that poop cheeseburgers and pees margaritas. I want a stipper to give me dollar bills. If you want that smartphoen without a data features please visit your cloacl retail store and give the BJ of YOUR LIFE.
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Considering what they feed the cows these days, you probably already eat them.
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It might not be worth the effort. They are probably still looking up the definition of "entery" in the thesaurus.
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I am trying to tell you. They act like they do not understand what required data plan means. I asked my niece who is in the 6th grade what requied means and she told me! 😡 🤣
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"Hi, I just received a text message stating that a data plan has been added because it is required."
"........... OK, sooo how can i help you? "
"........... OK, sooo how can i help you? "
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"thank you very much for letting me know sir. We will be putting your complementary gold star in the mail and you will receive in in three to five business days"
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I never know how to respond to those calls. The following actually happened.
Me - "How can I help you today?"
Cust - "Hi, I'm calling in today because my bill is high because I went 325 minutes over what my plan includes, and it charged me $146.25."
Me - "That looks correct. So, how can I help you?"
Cust - "I just wanted to know what you planned on doing about that."
Me - "I plan on accepting a payment."
Cust - "Oh, okay. You can use the card on file."
Me - "How can I help you today?"
Cust - "Hi, I'm calling in today because my bill is high because I went 325 minutes over what my plan includes, and it charged me $146.25."
Me - "That looks correct. So, how can I help you?"
Cust - "I just wanted to know what you planned on doing about that."
Me - "I plan on accepting a payment."
Cust - "Oh, okay. You can use the card on file."
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Before I switched to tech care, I used to get those calls all the time. Really it would depend on the situation if I helped them or not. Tenure, refund history, etc... but the big factor was always attitude. I had one person call in, 10 years, no adjustments, but he was the biggest jerk. He got nothing. But 1 year, some adjustments, but really really nice - you get free things. The moral of the story? Don't be a dick.
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