Home › Forums ›

Shop Talk

system update

Apr 9, 2005, 10:17 PM

What kind of water-head, jerrys kid decides to do a major system update that will take away the abillity to activate or upgrade service at 8:00 pm on a satuday night?

...

reply report

texaswireless

Apr 9, 2005, 10:28 PM

Do you really want a reply?

...

reply report

cingcing

Apr 9, 2005, 10:32 PM

I could understand 8 pm on say a tuesday, but not the busiest day of the week

...

reply report

texaswireless

Apr 9, 2005, 10:40 PM

Although I complained many times when I ran two mall locations, the hour we were open and they were closed never seemed to hurt us.

The reasoning from the techo dudes is there is more time from 8 PM on a Saturday to opening on Sunday (and customer care is usually closed on Sundays) then there is between any two other days. Also, MOST stores are closed by 8 PM on Saturday.

Yeah, the malls get shafted, but oh well.

...

reply report

texaswireless

Apr 9, 2005, 10:42 PM

BTW, if you don't mind revealing, in which mall are you located?

...

reply report

cingcing

Apr 9, 2005, 10:54 PM

seattle, wa. you?

actually there is more time between closing sunday and opening monday

...

reply report

texaswireless

Apr 9, 2005, 10:56 PM

For stores yes, but customer care opens at 6 or 7am depending on the market.

I am in Lubbock, TX.

...

reply report

cingcing

Apr 9, 2005, 11:05 PM

Ok that makes a little more sense, but I still don't agree with saturday night. I've had to send atleast 3 activations away in the hopes that they will actually come back to me tomorrow.
If the update doesn't crash eveything for longer than they thought like ATT always did.