Worst service in American history !!
I live in the Foxcities of Wisconsin. I have been calling Alltel stores in Oshkosh and Appleton since 4:00 yesterday -- non-stop -- and have yet to talk to a human being. During the 5th ring it transfers you to the country-wide number, so I hang up after 4 rings and hit redial. I have tried the Oshkosh retail store over 300 times in the last day. They have not answered their phone once. What a company.......
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that's a fairly bold statement. i'm sure somewhere, someone has gotten worse service than you. 🙂
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thejason said:
that's a fairly bold statement. i'm sure somewhere, someone has gotten worse service than you. 🙂
Try the number I just posted. If they answer, I'll buy you a steak dinner. One condition. You only get 300 tries. 😲
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oh i'm not debating. i'm sure they're not answering. but come on buddy, worst?
one time the guy from mcdonalds spilt my milkshake into my car while trying to hand it to me, then i pulled around and the manager came out with some cleaner to help me clean my seats. the cleaner had bleach in it and ruined my seat. then my fries were cold. and they didn't give me any sweet and sour sauce. that was pretty bad. i think maybe that was the worst customer service of all time 🙂
one time the guy from mcdonalds spilt my milkshake into my car while trying to hand it to me, then i pulled around and the manager came out with some cleaner to help me clean my seats. the cleaner had bleach in it and ruined my seat. then my fries were cold. and they didn't give me any sweet and sour sauce. that was pretty bad. i think maybe that was the worst customer service of all time 🙂
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Why don't you call Customer Service (800-255-8351). The Store may have a second number that is not on the website they can connect you to. They may even be able to answer your questions.
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killebrew said:
Why don't you call Customer Service (800-255-8351). The Store may have a second number that is not on the website they can connect you to. They may even be able to answer your questions.
Call me silly, but I just figured I should be able to talk to a human being in a retail store located 5 miles from my house. The tally is now 0-for-425.
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maximus2 said:killebrew said:
Why don't you call Customer Service (800-255-8351). The Store may have a second number that is not on the website they can connect you to. They may even be able to answer your questions.
Call me silly, but I just figured I should be able to talk to a human being in a retail store located 5 miles from my house. The tally is now 0-for-425.
how about you stop being lazy and wak your ass down there. quit bitchin.
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Grantizzle said:maximus2 said:killebrew said:
Why don't you call Customer Service (800-255-8351). The Store may have a second number that is not on the website they can connect you to. They may even be able to answer your questions.
Call me silly, but I just figured I should be able to talk to a human being in a retail store located 5 miles from my house. The tally is now 0-for-425.
how about you stop being lazy and wak your ass down there. quit bitchin.
LOL
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how about you stop being lazy and wak your ass down there. quit bitchin.
OK. From now on, whenever a place of business doesn't answer their phone, I'll walk down to their store. How logical!! You're a GENIUS !! It could even help solve the obesity problem in America !!
OK. From now on, whenever a place of business doesn't answer their phone, I'll walk down to their store. How logical!! You're a GENIUS !! It could even help solve the obesity problem in America !!
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maximus2 said:
how about you stop being lazy and wak your ass down there. quit bitchin.
OK. From now on, whenever a place of business doesn't answer their phone, I'll walk down to their store. How logical!! You're a GENIUS !! It could even help solve the obesity problem in America !!thank you. if a place f business doesn't answer their phone, don't do business with them.
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Wow! What a spectacular waste of your own time. Wish I had that kind of free time.
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silvabullit said:
if u live in the fox cities....call uscc instead
Now THERE's a good idea, and I'm not being sarcastic. USCC is my favorite carrier, but I just wanted to ask Alltel a quick question. Incidentally -- to the other gentleman that was sticking up for Alltel -- consider this. Let's pretend you own a store. Let's further pretend that Jane Doe comes up to you one day and says "Hey Bill, no-one's answering the phone at your store!" Would you say to her, "Jane, you lazy *itch. Start walking your lazy azz down to the store!!" Not a good idea in my humble opinion.
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maximus2 said:silvabullit said:
if u live in the fox cities....call uscc instead
Now THERE's a good idea, and I'm not being sarcastic. USCC is my favorite carrier, but I just wanted to ask Alltel a quick question. Incidentally -- to the other gentleman that was sticking up for Alltel -- consider this. Let's pretend you own a store. Let's further pretend that Jane Doe comes up to you one day and says "Hey Bill, no-one's answering the phone at your store!" Would you say to her, "Jane, you lazy *itch. Start walking your lazy azz down to the store!!" Not a good idea in my humble opinion.
no, she'd already be at the store. i'd help her. 🙄 i am not a bussine...
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ITS FIVE MILES AWAY AND YOU'VE CALLED OVER 400 TIMES? whoa, dude, you need a hobby. you know, in the time you've spent calling that number you probably could have walked down there and installed thirty phone lines for them.
here's a secret, if you call a number 400 times and aren't getting a response, you're probably not dialing the right number...
here's a secret, if you call a number 400 times and aren't getting a response, you're probably not dialing the right number...
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After the 5th ring it throws me out to National service. If they answer it b4 the 5th ring it's the local store. Gotta go. Maybe I'll walk to work tonight !! 😲
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Maximus2,
You have every right to be upset about them not answering the phone, but...considering that it's that close to you and they're not answering..why wouldn't you just go down there to ask your question and to complain to the manager about the phone situation? Calling that many times does seem kinda crazy considering how close you live. I'm not saying walk...though I know it wasn't meant to be literal, but drive..yea. If I were you I would've been upset enough after calling five times to go to the store to see what the deal was...just my 2 cents. Good luck with your situation.
You have every right to be upset about them not answering the phone, but...considering that it's that close to you and they're not answering..why wouldn't you just go down there to ask your question and to complain to the manager about the phone situation? Calling that many times does seem kinda crazy considering how close you live. I'm not saying walk...though I know it wasn't meant to be literal, but drive..yea. If I were you I would've been upset enough after calling five times to go to the store to see what the deal was...just my 2 cents. Good luck with your situation.
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After reading the other posts I wanted to add that I have been in an Alltel store and had to wait for a really long time to be helped simply because half the world was in the store that day...so if I had to wait in the store, with them working as quickly and as efficiently as possible...I'd imagine no one would be available to answer the phone when it's crazy like that. ...Just something to keep in mind during your rage. I'm sure it's inconvenient, but imagine how pissed you'd be if you went down to the store and they let you stand around for hours while they answered phones in your face.
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Ohappydaye said:
After reading the other posts I wanted to add that I have been in an Alltel store and had to wait for a really long time to be helped simply because half the world was in the store that day...so if I had to wait in the store, with them working as quickly and as efficiently as possible...I'd imagine no one would be available to answer the phone when it's crazy like that. ...Just something to keep in mind during your rage. I'm sure it's inconvenient, but imagine how pissed you'd be if you went down to the store and they let you stand around for hours while they answered phones in your face.
I'm with Maximus2 on this one. The answer is simple and straightforward. HIRE MORE EMPLOYEES OR...
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The thing you have to remember is this: cellular stores require computer terminals to conduct their business. You can't have too many more reps than you have terminals in the store or you do a disservice to all of the customers that made the trip to the store. Any business runs this way. Customers in the store take precedence over possible customers on the phone. Haven't you ever tried to call a store on the day after Thanksgiving? You can't get through. Same thing here. If the store is busy enough where they can't get to the phone, then they are doing something right. Answering the phones is low on the list because customer care is the back up line. Why? Wireless companies understand that tehre are times when the phones will go unanswered. ...
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gandalf1 said:...Ohappydaye said:
After reading the other posts I wanted to add that I have been in an Alltel store and had to wait for a really long time to be helped simply because half the world was in the store that day...so if I had to wait in the store, with them working as quickly and as efficiently as possible...I'd imagine no one would be available to answer the phone when it's crazy like that. ...Just something to keep in mind during your rage. I'm sure it's inconvenient, but imagine how pissed you'd be if you went down to the store and they let you stand around for hours while they answered phones in your face.
I'm with Maximus2 on this one. The answer is simple and strai
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I'm with Maximus2 on this one. The answer is simple and straightforward. HIRE MORE EMPLOYEES OR SHUT YOUR DOORS.
so you think they should hire someone simply to answer phones?
No. I'm saying Alltel need to hire more people to handle the in-store traffic plus telephone calls plus whatever-whatever. The motto at my workplace is "Whatever it takes". It's another way of saying Nike's motto "Just do it". If you can't deal with all the people and answer the phones, hire more people. No excuses.
so you think they should hire someone simply to answer phones?
No. I'm saying Alltel need to hire more people to handle the in-store traffic plus telephone calls plus whatever-whatever. The motto at my workplace is "Whatever it takes". It's another way of saying Nike's motto "Just do it". If you can't deal with all the people and answer the phones, hire more people. No excuses.
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You work at CompUSA don't you?
Speedywalk
"It ain't broke, it just needs duct tape!"
Speedywalk
"It ain't broke, it just needs duct tape!"
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speedywalk said:
You work at CompUSA don't you?
No, I don't. Why? Do you know a Lord Of The Rings fan at CUSA ???
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No. Just the "what ever it takes" motto.
Speedywalk
"It ain't broke, it just needs duct tape!"
Speedywalk
"It ain't broke, it just needs duct tape!"
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speedywalk said:
No. Just the "what ever it takes" motto.
Maybe my boss stole it from CUSA. But, no, I don't work there. p.s. If you haven't seen all 3 parts of the trilogy Lord of the Rings, well, you're missing the best 3 movies ever made !!
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Read them (All 4 books). Saw them. Bought the DVDs.
And ask your boss where he got that slogan!
Speedywalk
"It ain't broke, it just needs duct tape!"
And ask your boss where he got that slogan!
Speedywalk
"It ain't broke, it just needs duct tape!"
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speedywalk said:
Read them (All 4 books). Saw them. Bought the DVDs.
I have about $3000.00 worth of Sideshow Toy items in my lower level. Was, and still am, mesmerized by the AWESOMENESS of the 3 movies. 😁
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maximus2 said:speedywalk said:
Read them (All 4 books). Saw them. Bought the DVDs.
Peter Jackson is gonna make The Hobbit as soon as he's done with King Kong!! I can't wait, and they haven't even started production on it yet. LOL.
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gandalf1 said:speedywalk said:
No. Just the "what ever it takes" motto.
Maybe my boss stole it from CUSA. But, no, I don't work there. p.s. If you haven't seen all 3 parts of the trilogy Lord of the Rings, well, you're missing the best 3 movies ever made !!
you should learn how to quote.
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gandalf1 said:
I'm with Maximus2 on this one. The answer is simple and straightforward. HIRE MORE EMPLOYEES OR SHUT YOUR DOORS.
so you think they should hire someone simply to answer phones?
No. I'm saying Alltel need to hire more people to handle the in-store traffic plus telephone calls plus whatever-whatever. The motto at my workplace is "Whatever it takes". It's another way of saying Nike's motto "Just do it". If you can't deal with all the people and answer the phones, hire more people. No excuses.have you even been into a busy cell store? if there were more reps, more people would come. the phone problem wouldn't be answered. an answering machine might help thei...
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Wow...from the sound of your post, I wouldn't want to talk to you either! Let's say that ALLTEL is open...what...10 hours a day? If you call 300 times, that means you're calling them 30 times an hour. That breaks down to once every 2 minutes! What a colossal waste of time and energy. Now realistically, I figure you've called 30 times (that gives you a more realistic figure of 3 times per hour).
No granted, they may not be answering their phones for some reason (wouldn't be the first time I've seen a store forget to take a phone off night-mode), but anybody that comes out with the whining attitude you opened up with simply has an axe to grind. If it of that dire importance, I'm sure the customer care department that you were transferred to...
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No granted, they may not be answering their phones for some reason (wouldn't be the first time I've seen a store forget to take a phone off night-mode), but anybody that comes out with the whining attitude you opened up with simply has an axe to grind. If it of that dire importance, I'm sure the customer care department that you were transferred to...
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Ok. I work at an alltel store. When there are 50 people in the store and the phone is ringing, which one do you think is more important? The people calling in are just calling to ask a stupid question (like what time do you close? or can I make a payment over the phone? or do you have any specials this month?) We are not paid to answer phones. You are transferred to the Alltel Customer Care because they are paid to talk on the phone. If there is no one in the store, yeah we will answer the phone, but have you been into a retail store lately? They are never empty. I would love to have the time to stop doing what I am doing to talk to a person like you on the phone for 30 minutes, but I just do not have the time. Chances are that the store you...
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lnknprkrox83 said:...
Ok. I work at an alltel store. When there are 50 people in the store and the phone is ringing, which one do you think is more important? The people calling in are just calling to ask a stupid question (like what time do you close? or can I make a payment over the phone? or do you have any specials this month?) We are not paid to answer phones. You are transferred to the Alltel Customer Care because they are paid to talk on the phone. If there is no one in the store, yeah we will answer the phone, but have you been into a retail store lately? They are never empty. I would love to have the time to stop doing what I am doing to talk to a person like you on the phone for 30 minutes, but I just do not have t
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I'm under the impression that when I call a business when they are open, they ANSWER the damn phone... 🙄
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silvabullit said:
I'm under the impression that when I call a business when they are open, they ANSWER the damn phone... 🙄
Thanks bro... I'm with you !!!
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And when you are in line at a store and all they are doing is talking on the phone and ignoring you, you get pissed. It's a catch 22 and with any business, the people in front of you are a priority. The customer service line is for people with questions, that is why they are there.
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lnknprkrox83 said:
And when you are in line at a store and all they are doing is talking on the phone and ignoring you, you get pissed. It's a catch 22 and with any business, the people in front of you are a priority. The customer service line is for people with questions, that is why they are there.
Whatever it takes. If they have 3 employees, then they need 4. If they have 6 employees, then they need 7. If they have 23 employees, then they need 24.
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I can easily see both sides of this argument/discussion...but the bottom line is you can't make everybody happy all of the time, something or someone will have to be sacrificed at some point on some day....even if they doubled the staff. Sorry that it was you this time Maximus2. Hope you get your question answered.
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Then what happens when the store is no longer busy for that hour/day/week/month? They have to let the surplus go?
Speedywalk
"It ain't broke, it just needs duct tape!"
Speedywalk
"It ain't broke, it just needs duct tape!"
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gandalf1 said:lnknprkrox83 said:
And when you are in line at a store and all they are doing is talking on the phone and ignoring you, you get pissed. It's a catch 22 and with any business, the people in front of you are a priority. The customer service line is for people with questions, that is why they are there.
Whatever it takes. If they have 3 employees, then they need 4. If they have 6 employees, then they need 7. If they have 23 employees, then they need 24.
Ok so Alltel hires more employees to cover the phones and help with customers in the store....alltel prices go up to compensate for the expenses.....people complain b/c of the price jump.....alltel decid...
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While I think it's ridiculous that they haven't answered their phone, most retail locations for any type of business are required to help the customers IN the store before answering the phone, because chances are the customers IN the store actually want to spend money. That's what customer service numbers are for.
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lnknprkrox83 I think you have made one of the best points by far! I think if every single person in this country had to work in a cellular retail store(or probably any retail store for that matter) and finally encounter all of the crap the reps have to go through on a daily basis, I think most of them would have a change of heart. They would think twice before they decide to act out about something that could be understood if they simply to the time to do so. 😁
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This post here is a cut and past but I could never say it as well! Hehehe!
"Ok. I work at an alltel store. When there are 50 people in the store and the phone is ringing, which one do you think is more important? The people calling in are just calling to ask a question (like what time do you close? or can I make a payment over the phone? or do you have any specials this month?) We are not paid to answer phones. You are transferred to the Alltel Customer Care because they are paid to talk on the phone. If there is no one in the store, yeah we will answer the phone, but have you been into a retail store lately? They are never empty. I would love to have the time to stop doing what I am doing to talk to a person like you on the phone for 30...
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"Ok. I work at an alltel store. When there are 50 people in the store and the phone is ringing, which one do you think is more important? The people calling in are just calling to ask a question (like what time do you close? or can I make a payment over the phone? or do you have any specials this month?) We are not paid to answer phones. You are transferred to the Alltel Customer Care because they are paid to talk on the phone. If there is no one in the store, yeah we will answer the phone, but have you been into a retail store lately? They are never empty. I would love to have the time to stop doing what I am doing to talk to a person like you on the phone for 30...
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Hey you must not have a job. Get one and see what it is like to multi-task in this day and age.
Especially in a cellular market.
...Take bill payments, answer overage questions, flash software, do OTC exchanges and warranty swaps, download phonebooks via computer, deal with foolish "contract renewal" complaints (everyone wants a free phone, but there is no such thing as a "free lunch"), sell services, review products and services, deal with potential fraud issues, answer calls from customers you have personally delt with, and that have YOUR business card.
......Do ALL this and more whilst standing in front of a computer all day.
You want answers, but you do not realize, what we do for people smack-dab in our face....
....."good grie...
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Especially in a cellular market.
...Take bill payments, answer overage questions, flash software, do OTC exchanges and warranty swaps, download phonebooks via computer, deal with foolish "contract renewal" complaints (everyone wants a free phone, but there is no such thing as a "free lunch"), sell services, review products and services, deal with potential fraud issues, answer calls from customers you have personally delt with, and that have YOUR business card.
......Do ALL this and more whilst standing in front of a computer all day.
You want answers, but you do not realize, what we do for people smack-dab in our face....
....."good grie...
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Yeah, you are correct. I guess it IS too much to expect a company to answer it's phone. 😉
Meanwhile, back to reality:
Whatever It Takes !
Just Do It !
No Excuses !
Meanwhile, back to reality:
Whatever It Takes !
Just Do It !
No Excuses !
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did they ever answer? i agree with the busy statement, and i think you should have just gone in, or dealt w/ cust care, but if you really did call as much as you said you did, you had to have been calling the wrong line or they might have still had it forwarded from the night before.
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Of course I'm right!
Just tonight, I had people come in to "flash" phones, all at CLOSING time on the dot, of course.
ALL for silly access apps. (Ringtones and wallpaper downloads, etc.)
Like it can't wait ONE day, or it is soooooo dire to have a silly ringtone IMMEDIATELY, especially when we are just about to close the store to go home to our respective family's and our respective lives!
My gosh! The world is gonna stop spinnin'!
I take pride in treating my customers fairly and politely, especially if they are fair to me. No one wants to help a rude jerk. 😡
What goes around comes around, a rep. has no excuse to be rude, and needs to portray the company professionaly, irregardless.
BUT, the problem in this "entitlemen...
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Just tonight, I had people come in to "flash" phones, all at CLOSING time on the dot, of course.
ALL for silly access apps. (Ringtones and wallpaper downloads, etc.)
Like it can't wait ONE day, or it is soooooo dire to have a silly ringtone IMMEDIATELY, especially when we are just about to close the store to go home to our respective family's and our respective lives!
My gosh! The world is gonna stop spinnin'!
I take pride in treating my customers fairly and politely, especially if they are fair to me. No one wants to help a rude jerk. 😡
What goes around comes around, a rep. has no excuse to be rude, and needs to portray the company professionaly, irregardless.
BUT, the problem in this "entitlemen...
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