ARGH, some of these nextel reps really anger me
I work as a sales rep a Cingular coroprate store. Lately I have been getting anywhere to from 3 to 8 Nextel ports a day (thats just me, the rest of the reps in my store get the just as often). EVERY SINGLE ONE of them has to go through the seven layers of hell just to get their damn account number. I had to stay an hour and a half past closing because the nextel rep refused to give my customer their account number (this is after he verified her identity with her SSN). We had to be transferred to 4 different departments before someone was willing to give her the account number.
I guess Nextel is pretty desparate to keep customers that they have resorted to simly not letting them port their number.
Dont even get me started on number g...
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I guess Nextel is pretty desparate to keep customers that they have resorted to simly not letting them port their number.
Dont even get me started on number g...
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It's because Nextel is geared towards businesses with large accounts and widely dispersed employees/users. Nextel's ability for the account administrator of a given business customer's account to handle many functions online and to protect the company from malicious or ignorant employees making unauthorized changes their phones/services is a good thing from the true business customer's standpoint. It's part of a checks-and-balances system that Nextel provided per their large business customer's needs; once in awhile a non-business subscriber gets caught up in the professional-grade system and can't figure it out. Don't bag Nextel just because they are professional grade, and your shiny-pink-plastic-phone-loving Cingular customers can't comp...
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HAHAHA. Well, when Nextel bottoms out and you go to Cingular or Verizon for some actual wireless service then you will see how frustrating it is to get your number from Nextel.
The customers that come over to Cingular and Verizon from Nextel may not appreciate what you call "professional grade", but the do appreciate a phone that is able to make, recieve, and sustain calls.
I dont see what is so professional about withholding someone's account number after they have verified their identity.
The customers that come over to Cingular and Verizon from Nextel may not appreciate what you call "professional grade", but the do appreciate a phone that is able to make, recieve, and sustain calls.
I dont see what is so professional about withholding someone's account number after they have verified their identity.
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its not that hard in fact they send you a reminder of it once a month(its on the top of your bill) but apparently these people and you dont grasp that concept. people just need think ahead. and im sure they could have called there local corp sprint-nextel store and got it in about 3 minutes.
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Nextel doesn't have "actual wireless service"??? It works better than any damn CDMA carrier, and the phones aren't cheap flimsy plastic. For example, nope, Nextel doesn't have a RAZR in their line. Who cares? Honestly, I think the RAZR is one of the dumbest looking things I've ever seen.
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iden is dying soon anyways, gsm and cdma are far more superior and nextel may have not been bought if they would had started to persue a 3g technology
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jareddude42 said:
3g is out. 4g is the future and sprint is leading the way
How about leading on QUARTER NET ADDITIONS pal?
How many will you get on Q3?
Will you manage to get over 300,000 this time? 🤣
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Quality beats quantity, every time, PAL.
Cingular is a bottom-fisher, so go ahead and take the bottom few subscribers, PAL.
I'm just glad there is a Cingular, so people like you stay away from Nextel, PAL!
Cingular is a bottom-fisher, so go ahead and take the bottom few subscribers, PAL.
I'm just glad there is a Cingular, so people like you stay away from Nextel, PAL!
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the_eraser said:jareddude42 said:
3g is out. 4g is the future and sprint is leading the way
How about leading on QUARTER NET ADDITIONS pal?
How many will you get on Q3?
Will you manage to get over 300,000 this time? 🤣
Well, it is official. Sprextel didn't manage to get anywhere near 300,000. What a shame! 🙄
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Funny, we left ATT/Cingular for Nextel BECAUSE ATT/Cingular had such poor performance in southern California they were effectively not useable. I had to drive a mile and sit in my car in a parking lot to use the phone on weekends just to finish out a call without dropping four or five times. Nextel solved that for us by dropping four or five calls PER YEAR, not four or five drops PER CONVERSATION as with ATT/Cingular.
And as for your new Nextel-to-Cingy convert customer: WOW! It's such a surprise that I need my ACCOUNT NUMBER in order to change my account. Same kind of person who goes out hiking in a tee-shirt before a winter storm and the taxpayers have to pay for the search & rescue teams to get them out of trouble because the clueless ...
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And as for your new Nextel-to-Cingy convert customer: WOW! It's such a surprise that I need my ACCOUNT NUMBER in order to change my account. Same kind of person who goes out hiking in a tee-shirt before a winter storm and the taxpayers have to pay for the search & rescue teams to get them out of trouble because the clueless ...
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If you would have actually read my post you would see that It wasnt the fact that the customer needed her account number, ITS THAT THE REPS AT NEXTEL WERENT GIVING IT TO HER!!!! Call it "professionalism" I call it a desparate attempt by a sinking company to make it as hard as they can for a customer to port their number to another carrier.
And by the way, talk trash about cingular all you want. Us and Verizon are on top of the industry right now and you dont get to that point without doing something right. Meanwhile, nextel is at the bottom of the national carriers as far as net customers are concerened and if they were really so great I would imagine that they would have a stronger customer base...wouldnt you?
And by the way, talk trash about cingular all you want. Us and Verizon are on top of the industry right now and you dont get to that point without doing something right. Meanwhile, nextel is at the bottom of the national carriers as far as net customers are concerened and if they were really so great I would imagine that they would have a stronger customer base...wouldnt you?
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1) You are the one who started all the trash-talking from the get-go in this thread, by bashing Nextel out of your ignorance of their system. Your customer should have been smart enough to (a) know their account number and (b) have it ready so Nextel could change their account. NO customer service person gives a customer their account number, the customer ALWAYS has to provide the account number to customer service to begin the account access/change process. Maybe the Nextel reps were being jerks, but I'd bet that your customer has equal culpability through their own lack of planning & ignorance.
2) Nextel was on top of the heap, neck-and-neck with Verizon and well above Cingular, until Sprint bought out Nextel and sent Nextel into a tail...
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2) Nextel was on top of the heap, neck-and-neck with Verizon and well above Cingular, until Sprint bought out Nextel and sent Nextel into a tail...
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cellphonesaretools said:
2) Nextel was on top of the heap, neck-and-neck with Verizon and well above Cingular, until Sprint bought out Nextel and sent Nextel into a tailspin.
ok, suuuuure
cellphonesaretools said:
If Nextel was so bad, as you say, why would the mighty Verizon and Cingular copy-cat Nextel's system for PTT and durable phones?
maybe because they saw an opportunity to pair Nextel's ONLY good attribute with a much larger network to attempt to provide a BETTER service, which Verizon failed at IMO, and Cingular is doing OK at.
cellphonesaretools said:...
WHy does Cingular now make a big deal about comparing it's PTT system to Nextel's?
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i sold cingular post merger and what happened when one family memember on a at$t familt plan broke there phone and they wanted to replace it? oh yeah they forced the whole family to switch to the orange side i remember they were called blue to orange migrations. hmmm and are they not right now charging people 5 dollars a month who still use tdma technology? but nooooo they dont force anybody to switch anything they just charge them out the @$$ till they do
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jinxy wrote:
"name a capability that Nextel's PTT has that Cingular's PTT cannot do"
1) Reliably connect in one second or less.
2) PTT-to-Email
3) Have customers who use the hell out of the service because it actually works.
4) PTT internationally.
5) Originate the idea and the capability, years ago, raising it to an art form that lesser carriers are now copying.
jinxy wrote:
"i see your underwear through the holes in that armor"
1) You're sick. Get some help.
jinxy wrote:
"two years ago cingular was NOT at the bottom of the heap"
1) Oh, sorry I should have said ATT/Cingular was at the bottom of the heap. Churn and customer (dis-)satisfaction numbers prove that it was. Perhaps your glasses have a slight orange tint?
Not a ...
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"name a capability that Nextel's PTT has that Cingular's PTT cannot do"
1) Reliably connect in one second or less.
2) PTT-to-Email
3) Have customers who use the hell out of the service because it actually works.
4) PTT internationally.
5) Originate the idea and the capability, years ago, raising it to an art form that lesser carriers are now copying.
jinxy wrote:
"i see your underwear through the holes in that armor"
1) You're sick. Get some help.
jinxy wrote:
"two years ago cingular was NOT at the bottom of the heap"
1) Oh, sorry I should have said ATT/Cingular was at the bottom of the heap. Churn and customer (dis-)satisfaction numbers prove that it was. Perhaps your glasses have a slight orange tint?
Not a ...
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I can name a capability that Nextel's PTT has that Cingular cannot do.
WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can read and comprehend that IF Cingular HAD a P-T-T service it would not have worked during the time that you really neede...
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WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can read and comprehend that IF Cingular HAD a P-T-T service it would not have worked during the time that you really neede...
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name a capability that Nextel's PTT has that Cingular's PTT cannot do.
I can name a capability that Nextel's PTT has that Cingular cannot do.
WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can read and comprehend that IF Cingular HAD a ...
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I can name a capability that Nextel's PTT has that Cingular cannot do.
WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can read and comprehend that IF Cingular HAD a ...
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also nextel direct connect has a service calld priority connect which puts the calls and walkie talkie calls of emergency personal to the front of the linje during times of emergency such as katrina, in my area its wildfires much like lights on top of a firetruck do it doesnt stop other people from using it at the same time merely lets the fireman to the front of the road with everyone driving behind them
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Nextel was mainly Business oriented to the point were we provide service to 95% of the Top 500 fortune companies including Verizon and SBC At&t. So the question that i have is why would Verizon all mighty and SBC need NEXTEL... Did you know you can come join Nextel and recieve a 10% discount cause you work for Verizon. They have a big enough account with us that we offer that to there employess. Same thing for At&t employees. 😁
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yeah its funny and thats also why the FBI, NCIS. DEA. u.s. marshalls service. and many many police and emergency agency's depend on the nextel service and walkie talkie many times over there dep't or gov't issue radios for cummunication . it's that secure and its that good.
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just so you know Sprint and Verizon are the top 2 carriers. 🙂 cingular has horrible reception, same with t-mobile.
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HI Lilcaligrl56. I posted this later on. You are so correct. Here is a truthful statement, cingular CAN'T dispute.
I can name a capability that Nextel's PTT has that Cingular cannot do.
WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can ...
(continues)
I can name a capability that Nextel's PTT has that Cingular cannot do.
WORK! WORK WORK!
All of you Cingular Marks that keep bashing Nextel, haven't been through Hurricane Katrina!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!
The ONLY I repeat ONLY once again for you Cingular people I will spell it for you if you can spell O-N-L-Y, service that worked during the hurricane was the NEXTEL Direct Connect service. I had more then 10 of you poor loser Cingular people come up to me and ask me what was going on during the tragedy of Hurricane Katrina. Because NO cellular service was working, which means if you Cingular people can ...
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That is correct cingular-uxbigtime, Another Note is when the hurricanes hit florida, katrina, and 911 happened, guess who was working. Need I say more- This is because the PTT is separate from the cellular, When your local bell company has an outage or goes down the PTT keeps working because it is a separate system. All these other carriers are boasting about the PTT function on their phones but this is just recording a message and sending it over the cellular network.
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Well this is quite the forum,
All Cell phone carriers have their down and outs. It depends on where you are located on how well your service works. Example: If you live in the State of Wisconsin Nextel is the #1 carrier for least amount of dropped calls and you can look that up. In your area Cingular may be a very good provider; here they are horrible and I get 8-10 customers a day paying the cancellation fees to get out of cingular. So in short-everywhere is different. The reason they do not give this information to anyone is so that you can not defraud the customer, The customer had a password on the account which prevented you from getting the information. I am very familiar with all the carriers in the midwest region, Sprint is going ...
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All Cell phone carriers have their down and outs. It depends on where you are located on how well your service works. Example: If you live in the State of Wisconsin Nextel is the #1 carrier for least amount of dropped calls and you can look that up. In your area Cingular may be a very good provider; here they are horrible and I get 8-10 customers a day paying the cancellation fees to get out of cingular. So in short-everywhere is different. The reason they do not give this information to anyone is so that you can not defraud the customer, The customer had a password on the account which prevented you from getting the information. I am very familiar with all the carriers in the midwest region, Sprint is going ...
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In reponse to your poor knowledge of necessary information - if you knew anything about porting numbers, you would know that by fcc law, all numbers have to transfer between providers - no service provider can withhold an active number, BUT, on a PORT REQUEST, necessary information such as the NAME, and either ssn OR account number is required to identify the customer as who they are in order to let the number go. While i have cingular cell service myself, i have worked for a division of nextel's port center for almost 3 years, and if the ssn is correct, then the account number is never required, and visa versa. It's one or the other, not both. The policy has not changed. SO, not only was it not necessary for the your customer not to have t...
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This situation looks eerily familiar to something that has happened in our store.
The Cingular store near us in the mall has sent people over to us to get their account number. As long as we verify their ID info, and they are the Primary contact on their account, I will give the account number.
Now, there are certain situations where we (as a store) will NOT give anyone their account numbers.
1. The Rep (no matter which company) walks up WITHOUT THE CUSTOMER to grab the account number.
2. The person in front of me is NOT the Primary Contact.
3. The person in front of me does not have a valid photo ID with a name that matches the Primary Contact.
But, if the person in front of me has a valid photo ID and IS the Primary Cont...
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The Cingular store near us in the mall has sent people over to us to get their account number. As long as we verify their ID info, and they are the Primary contact on their account, I will give the account number.
Now, there are certain situations where we (as a store) will NOT give anyone their account numbers.
1. The Rep (no matter which company) walks up WITHOUT THE CUSTOMER to grab the account number.
2. The person in front of me is NOT the Primary Contact.
3. The person in front of me does not have a valid photo ID with a name that matches the Primary Contact.
But, if the person in front of me has a valid photo ID and IS the Primary Cont...
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Regardless of what wireless carrier you are employeed through, if a customer comes up to you requesting their account number, you should politely inform the customer that your customer care department will be able to assist them with that information once they have verified a particular item on the customer's account. At this point people, you dial the internal phone number for your retention/save team so they can attempt to prevent the customer from churning voluntarily. You'll be suprised how well this tactic works for me on a weekly basis with customers who come up to my work station to request their account number and end up staying with Sprint instead of porting out after being warm transferred to our account retention department.
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dude who really cares. i could care less if somebody is tranfserring to a different carrier as a matter of fact i preffer not to make an ass out of myself and my company and just let them go respectfully with their account number its not like they dont get it sent to them every month anyways. besides i could care less how many subscribers my company has be it 50 million or 50 makes me no difference as long as they werent my customer cancelling within 6 months. i sold them the phone my job is done not my fault soprint spends all there money on advertising so they can save is on there call center in new delhi
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