Overall Service
ya know i am a dealer for cingular so i read the cingular forums alot. I also am a loyal customer to Tmobile. So i also read the Tmobile forums. Now i read alot on the cingular forums of people downing tmobile. even my boss makes fun of me for having tmobile. cause we get a killer deal through cingular. but ya know i spend 90 percent of my time in the most wired city in washington state. i get great coverage out here and i have no issues. now i do get horrible coverage is some areas compared to cingulars but for the most part i am completly happy. Tmobile is also way way cheaper than cingular would be. not with my dealer plan but for the average customer. i spend 175 a month through tmobile for 5 phones 1400 minutes unlimited text and i ...
(continues)
(continues)
...
Tmobile is outstanding were they started out in. The west coast and Hawaii. I was stationed in Hawaii and gt a Voice Stream phone back in 96 I believe. Anything east was acquired by local companies being bought. They have no service in NC and they would have none in SC or GA if it wasn't for buying powertel.
...
ya i had voice stream also before tmobile bought them out. and i do realize they have the smallest coverage area.
...
I agree. When I lived in Phoenix I had T-Mobile and it worked great and was cheap. As soon as I moved up here to Flagstaff I started noticing dropped calls and bad reception. I dropped at least 75% of the calls I made. I ended up switching to Cingular in May and I haven't dropped any calls because of my phone. A friend had T-Mobile for a while and we dropped some calls, but that was obviously because of his service. Also, my wife has a Treo 650 with Cingular and that thing gets horrible reception so I've dropped quite a few calls with her.
A few things I didn't like about T-Mobile is the fact that they extend your contract for changing your plan or features (they extended my wife's contract for a year when she called CS to change he...
(continues)
A few things I didn't like about T-Mobile is the fact that they extend your contract for changing your plan or features (they extended my wife's contract for a year when she called CS to change he...
(continues)
...
Hayate said:
A few things I didn't like about T-Mobile is the fact that they extend your contract for changing your plan or features (they extended my wife's contract for a year when she called CS to change her text plan and they didn't even tell her they were doing it).
I can't even imagine how or why the contract changed adding/removing a text feature. Are you sure she wasn't on one of the old Talk & Text plans?
...
I'm not sure exactly which plan she was on. Either way though, she just called and asked to get a higher text plan and they didn't tell her anything about extending the contract. Her contract should've been up in May of 2005, but when she called them to ask about service (to be sure it wasn't just a temporary problem with a local tower before jumping to conclusions and cancelling) they informed her that her contract was not up until May of 2006 and cited the text message plan change as the reason. Also, she wanted to increase the number of minutes she had but they told her it would be another year on her contract to do so.
...
Hayate said:
I'm not sure exactly which plan she was on. Either way though, she just called and asked to get a higher text plan and they didn't tell her anything about extending the contract. Her contract should've been up in May of 2005, but when she called them to ask about service (to be sure it wasn't just a temporary problem with a local tower before jumping to conclusions and cancelling) they informed her that her contract was not up until May of 2006 and cited the text message plan change as the reason. Also, she wanted to increase the number of minutes she had but they told her it would be another year on her contract to do so.
It depends on the plan that you get. Anything "promotional" require...
(continues)
...
That would've been fine if they had actually told her that initially, but they didn't.
...
I think service call centers hire a lot of college kids who are only in it for extra cash and really don't care about the service they provide. The turn overrate in call centers is pretty high also. I'm not excusing the person your wife talked with but it coulda been someone new and don't know all the ins and outs of T-Mobile. I've done call center work before and the training is usually only 2 weeks. Some even have a time limit on calls, like 8 minutes. It can be hard to remember everything. Thank you for posting this because I'm trying to decide if I should switch from Cingular to TMobile.
...
I used to live in Phoenix and we had a Discover and an American Express call center there that would each hire seriously 20-30 new people a week because of the high turnover rate, so I know what you mean.
From my experience, T-Mobile is great in big cities. They work fine in major cities and are a heck of a lot cheaper than anyone else. If you find a phone you like on T-Mobile and you live in a city, go for it and save some money.
If you live in a smaller, more rural area, I would recommend Cingular or Verizon. Both have pretty much the same plans, same prices, same coverage, and the customer service for both is pretty crappy. I think Cingular has better phones than Verizon, but it's all up to your own preferences.
From my experience, T-Mobile is great in big cities. They work fine in major cities and are a heck of a lot cheaper than anyone else. If you find a phone you like on T-Mobile and you live in a city, go for it and save some money.
If you live in a smaller, more rural area, I would recommend Cingular or Verizon. Both have pretty much the same plans, same prices, same coverage, and the customer service for both is pretty crappy. I think Cingular has better phones than Verizon, but it's all up to your own preferences.
...
T-Mo's training is actually about 2 months. 5-6 weeks training in a classroom, and then 2-3 weeks of training on the phones. I've worked at 3 call centers, and T-Mo's training period has actually been the longest for me.
...
Your reception was most likely your phone first of all scond T-Mobile does not exstend your contract for making a change to you text package so stop lieing and yes I know for sure so dont try to argue because you will be wrong. 😎
...
I "know for sure" that my wife's plan was extended for the change to the texting plan. She talked to them once and I talked to two different reps and all three people we spoke to, plus the supervisor I talked to on the second call cited that as the reason for the contract extension.
I have no reason to lie about this. Despite working for Cingular, I don't have any real loyalty to any one particular provider. If I end up moving to Seattle in a few years, I plan on trying T-Mobile out again because they're so much cheaper.
The reception issue wasn't because of the phone itself because it worked perfectly fine in Phoenix, Los Angeles, San Francisco, Anaheim, and Las Vegas. It didn't work well at all in Flagstaff though. I sold my old...
(continues)
I have no reason to lie about this. Despite working for Cingular, I don't have any real loyalty to any one particular provider. If I end up moving to Seattle in a few years, I plan on trying T-Mobile out again because they're so much cheaper.
The reception issue wasn't because of the phone itself because it worked perfectly fine in Phoenix, Los Angeles, San Francisco, Anaheim, and Las Vegas. It didn't work well at all in Flagstaff though. I sold my old...
(continues)
...
