I do have to say!
T-Mobile has been really disappointing for me in the past year or year and a half. I have been with them for about 6 years and really thought about leaving them about 2 years ago. They then kept telling me that new phones would be coming out. When they did try and accomodate me they sent me the worst phone ever. I have been for the most part satisfied with them before all of this. I stayed with them for this much longer because they keep telling me new and innovative phones are coming out, yet they never bring them out. Don't lie to your customers. Look at the competions phone line and it's pathetic. Once Cingular comes into MN then I am switching for sure. They already have better coverage and they are not yet here. That tells you...
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sammyp said:...
T-Mobile has been really disappointing for me in the past year or year and a half. I have been with them for about 6 years and really thought about leaving them about 2 years ago. They then kept telling me that new phones would be coming out. When they did try and accomodate me they sent me the worst phone ever. I have been for the most part satisfied with them before all of this. I stayed with them for this much longer because they keep telling me new and innovative phones are coming out, yet they never bring them out. Don't lie to your customers. Look at the competions phone line and it's pathetic. Once Cingular comes into MN then I am switching for sure. They already have better coverage and they
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Dude! The Siemens CF62 will be out this week along with the Nokia 6800.
Samsung D415 is slated for the week of the 26th (July).
If you wanna switch thats your perogative.
Samsung D415 is slated for the week of the 26th (July).
If you wanna switch thats your perogative.
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Starr06 said:I think Sammy's too far gone.
Dude! The Siemens CF62 will be out this week along with the Nokia 6800.
Samsung D415 is slated for the week of the 26th (July).
If you wanna switch thats your perogative.
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Starr... do you promise me about these two phones? You wouldn't break my heart, would you...?
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A promise on phones in the wireless world is like a promise to stop drinking water... LOL So don't wear your cell phone on your sleeve. 🤣
They have all been approved for launching. I'm very excited, myself.
They have all been approved for launching. I'm very excited, myself.
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Of course I am rationalizing. What else is there to do? Has anyone heard about the Motorola A630 or is this a phone that they promise and then don't bring out too?!
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sammyp said:Quit your whining, Sam. It's annoying.
Of course I am rationalizing. What else is there to do? Has anyone heard about the Motorola A630 or is this a phone that they promise and then don't bring out too?!
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Oh look it's another self proclaimed know it all that knows nothing. SHUT UP!!! If you have no info don't answer!
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sammyp said:Buddy, you just answered your own post, telling yourself to shut up? Classic!
Oh look it's another self proclaimed know it all that knows nothing. SHUT UP!!! If you have no info don't answer!
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muchdrama said:sammyp said:Buddy, you just answered your own post, telling yourself to shut up? Classic!
Oh look it's another self proclaimed know it all that knows nothing. SHUT UP!!! If you have no info don't answer!
This goes for phonepimp as well........a self proclaimed Cingular unofficial spokesperson who apparently knocks T-Mobile even in the light of T-Mobile's #1 Customer Service rating. Network size doesn't mean as much as quality of billing and quality of reception. Cingular has neither of those. Tell me about one customer who's gonna withstand 😈 Stinkular's lousy a$$ billing? And if you want a phone upgrade, cancel you existing service one your c...
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sunilsonia said:...muchdrama said:sammyp said:Buddy, you just answered your own post, telling yourself to shut up? Classic!
Oh look it's another self proclaimed know it all that knows nothing. SHUT UP!!! If you have no info don't answer!
This goes for phonepimp as well........a self proclaimed Cingular unofficial spokesperson who apparently knocks T-Mobile even in the light of T-Mobile's #1 Customer Service rating. Network size doesn't mean as much as quality of billing and quality of reception. Cingular has neither of those. Tell me about one customer who's gonna withstand 😈 Stinkular's lousy a$$ billing? And if you want a phone upgrade, c
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What's the matter, Sunilsonia? Can't handle someone presenting an opposing viewpoint that has FACTS on their side?
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phonepimp3376 said:He's thinking VERY hard.
What's the matter, Sunilsonia? Can't handle someone presenting an opposing viewpoint that has FACTS on their side?
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muchdrama said:phonepimp3376 said:He's thinking VERY hard.
What's the matter, Sunilsonia? Can't handle someone presenting an opposing viewpoint that has FACTS on their side?
I don't have to answer to phone perv because one day the lousy customer service that Cingular will sway his mind in a different direction and low and behold who should it be that gets his business other than T-Mobile.
Large coverage areas and all that don't mean $hit until and unless you can treat your customers properly. Apparently Cingular's customer service rocks in the suck it up category. I have a friend who just left them after wanting to upgrade his phone. The reply he got for this was tha...
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Then you were lied to, or your friend was, upgrade fee is 18.00, Family Talk activations are 18.00, NEW CUSTOMER activations on INDIVIDUAL plans are 36.00.
My facts are straight. Your friend may have been dealing with an indirect, or someone who was less than legit. On a one year, 11 months to upgrade, 18.00 upgrade fee. Two year, 21 months till upgrade, 18.00 upgrade fee. Can get a new phone anytime at no commitment price without resetting upgrade time.
My facts are straight. Your friend may have been dealing with an indirect, or someone who was less than legit. On a one year, 11 months to upgrade, 18.00 upgrade fee. Two year, 21 months till upgrade, 18.00 upgrade fee. Can get a new phone anytime at no commitment price without resetting upgrade time.
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cingular charges their customers to upgrade, that's what i call customer service!! (note the sarcastic tone).
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Cingular also offers them discounted pricing when they do, including any rebate offers... unlike VZW who gives up to 100 off. The upgrade fee was implemented for changing technologies from TDMA to GSM, and includes the cost of the SIM and programming. Considering the SIM alone is 25.00, its actually LESS than it costs us.
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once you have been 11 months with t mobile a customer can upgrade and get any applicable rebates as well with no fee. That sounds a lot better to me.
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On a phone that isn't as deeply subsidized as Cingular's. We also offer an upgrade after 11 months of a one year contract, but they get the phone at the lower TWO YEAR cost. Why doesn't T-Mobile offer a two-year contract, or a no-contract option?
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t mobile doesn't offer a two year contract because we don't have to, i can't tell you how many customers i had run across in my rep days that were over a year OUT of contract. also t mobile does offer a no contract option, it is of course higher than the activation price but by to much. Any company that wraps it's customers into a two year contract is obviously not providing the best service, thats why they do it, and hence why t mobile doesn't have to do it.
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Oh please... I would be inclined to think a company who only offers a one year contract has no faith in their ability to KEEP a customer for two years. The majority of my customers sign two year contracts even though they have the option for a one year, and it is clearly explained they have a choice.
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your argument is the most ridiculous thing that i have heard. the only reason people opt for a two year is because consumers are price driven, they want the lowest price on a phone they can get. they don't think up front how long two years is.
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About as ridiculous as "we don't HAVE to" as a response to my question about two year contracts. We have run promotions where we had phones that were free on one year contracts, and they STILL signed two year contracts. So your response holds no water.
The two year option is a standard in the industry. T-Mobile doesn't offer it for a few reasons:
1) Deutsche Telekom wasn't even sure T-Mobile would be viable.
2) T-Mobile was bleeding money and needed something to entice customers to increase revenue.
3) T-Mobile is the smallest national GSM footprint, so they needed a competitive edge to compete with giants like Cingular and ATTWS.
Call THOSE facts ridiculous now.
The two year option is a standard in the industry. T-Mobile doesn't offer it for a few reasons:
1) Deutsche Telekom wasn't even sure T-Mobile would be viable.
2) T-Mobile was bleeding money and needed something to entice customers to increase revenue.
3) T-Mobile is the smallest national GSM footprint, so they needed a competitive edge to compete with giants like Cingular and ATTWS.
Call THOSE facts ridiculous now.
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Phoneperv,
You have all the anti T-Mobile sayings that a "Cingular for Dummies" book would publish. Heck, you probably wrote the book to attempt to brainwash all the suckers out there to thinking what a great service Cingular really is.
Well then perv, explain this one.
1) A colleague of mine here at the IT Consulting firm I work for, he used to work for Stinkular and had an employee discounted plan with their sheyatty service. When he left their company to join here, he was constantly sheisted on his phone bill month to month on a NATIONWIDE plan with rollover (and play dead) minutes nonetheless! Things got soooo out of control with his bill that he ported out to VZW and is as a result, much happier now.
2) Considering ...
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You have all the anti T-Mobile sayings that a "Cingular for Dummies" book would publish. Heck, you probably wrote the book to attempt to brainwash all the suckers out there to thinking what a great service Cingular really is.
Well then perv, explain this one.
1) A colleague of mine here at the IT Consulting firm I work for, he used to work for Stinkular and had an employee discounted plan with their sheyatty service. When he left their company to join here, he was constantly sheisted on his phone bill month to month on a NATIONWIDE plan with rollover (and play dead) minutes nonetheless! Things got soooo out of control with his bill that he ported out to VZW and is as a result, much happier now.
2) Considering ...
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Point by point:
1: What plan did your friend MIGRATE TO when he left Cingular's employ? That would be my first question. He would not keep the plan he had as an employee.
2. Cingular offers three terms: No contract, 1 year and 2 year.
3. Cingular consistently kicks T-Mobiles butt in drive throught testing, so how can you claim to be more reliable?
4. You are getting the v600 too, so what's up with that? And the SE T637 is one of the most highly regarded phones of its type in its price point.
5. Might I reming you that T-Mobile was dead LAST in customer service less than a year ago, and has less than HALF the customers of Cingular?
You still haven't shown me a better value than the family talk plan I posted here. $35 per lin...
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1: What plan did your friend MIGRATE TO when he left Cingular's employ? That would be my first question. He would not keep the plan he had as an employee.
2. Cingular offers three terms: No contract, 1 year and 2 year.
3. Cingular consistently kicks T-Mobiles butt in drive throught testing, so how can you claim to be more reliable?
4. You are getting the v600 too, so what's up with that? And the SE T637 is one of the most highly regarded phones of its type in its price point.
5. Might I reming you that T-Mobile was dead LAST in customer service less than a year ago, and has less than HALF the customers of Cingular?
You still haven't shown me a better value than the family talk plan I posted here. $35 per lin...
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Phoneperv,
Point by point reply to your family tak plan comparison:
Family Time 800 - 69.99
800 minutes
unl m2m
unl n&w
second line - no charge with $35.00 activation fee
69.99 + $70 activation fees = 139.98
FamilyTalk Nation 850 - 59.99
850 minutes with rollover
unl NATIONWIDE m2m
unl NATIONWIDE n&w
second line 9.99 with $18 activation fee per line
Add $9.99 on a 2 year contract or $19.99 on a 1 year contract. Ergo, your deal with most customers being, "price driven" will cost 80 bucks, T-Mobile, $70.
After 11 months, upgrading from one GSM phone to another on Cingular, $18 + phone price....at T-Mobile, no upgrade fee, only the phone price. FYI, I got the X-105 (2 of them) as an upgrade for free with T-Mobile. Te...
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Point by point reply to your family tak plan comparison:
Family Time 800 - 69.99
800 minutes
unl m2m
unl n&w
second line - no charge with $35.00 activation fee
69.99 + $70 activation fees = 139.98
FamilyTalk Nation 850 - 59.99
850 minutes with rollover
unl NATIONWIDE m2m
unl NATIONWIDE n&w
second line 9.99 with $18 activation fee per line
Add $9.99 on a 2 year contract or $19.99 on a 1 year contract. Ergo, your deal with most customers being, "price driven" will cost 80 bucks, T-Mobile, $70.
After 11 months, upgrading from one GSM phone to another on Cingular, $18 + phone price....at T-Mobile, no upgrade fee, only the phone price. FYI, I got the X-105 (2 of them) as an upgrade for free with T-Mobile. Te...
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1 year - 59.99 + 19.99 + 18 = 97.98 Cingular
per line = 48.99
1 year - 69.99 + free second line + $70 activation fees = 139.99
per line = 69.995 or 70.00
Still don't see where you beat us.
www.deadcellzones.com posts CUMULATIVE data... complaints over a length of time... cell service changes almost daily. And I remind you, T-Mobile has far less customers TO complain.
A more reliable test of network is independent drive through testing. See Telephia's results for those, and you'll see the TRUTH of our coverage.
per line = 48.99
1 year - 69.99 + free second line + $70 activation fees = 139.99
per line = 69.995 or 70.00
Still don't see where you beat us.
www.deadcellzones.com posts CUMULATIVE data... complaints over a length of time... cell service changes almost daily. And I remind you, T-Mobile has far less customers TO complain.
A more reliable test of network is independent drive through testing. See Telephia's results for those, and you'll see the TRUTH of our coverage.
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phonepimp3376 said:You'll notice how he didn't respond to this one right away.
1 year - 59.99 + 19.99 + 18 = 97.98 Cingular
per line = 48.99
1 year - 69.99 + free second line + $70 activation fees = 139.99
per line = 69.995 or 70.00
Still don't see where you beat us.
www.deadcellzones.com posts CUMULATIVE data... complaints over a length of time... cell service changes almost daily. And I remind you, T-Mobile has far less customers TO complain.
A more reliable test of network is independent drive through testing. See Telephia's results for those, and you'll see the TRUTH of our coverage.
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And never will...every post quoting pricing that he posts have the conspicuous lack of ACTIVATION FEES on T-Mo's figures... I include them.
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phonepimp3376 said:If you notice, he's a little too liberal with the "facts".
And never will...every post quoting pricing that he posts have the conspicuous lack of ACTIVATION FEES on T-Mo's figures... I include them.
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lol...like that unverifiable 'friend'... I activate over 70 lines a month, most on Family Talk, and I don't know what the activation fee is? Highly unlikely. I have been in wireless since VZW was AirTouch, for God's sake! I think I have a bit of a clue.
And sunilsonia, I am proud to report that I have a 99.93% customer satisfaction rating. My secret shops are in the top 2% of Cingular reps nationwide. I may not be able to control what Customer Care says or does, but not many of my customers call them anyways... they come to ME. I AM THEIR CUSTOMER SERVICE. My customers have my work and mobile numbers programmed into their phone BEFORE THEY LEAVE MY STORE. They have a first bill estimate and hard copy of their service summary in their han...
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And sunilsonia, I am proud to report that I have a 99.93% customer satisfaction rating. My secret shops are in the top 2% of Cingular reps nationwide. I may not be able to control what Customer Care says or does, but not many of my customers call them anyways... they come to ME. I AM THEIR CUSTOMER SERVICE. My customers have my work and mobile numbers programmed into their phone BEFORE THEY LEAVE MY STORE. They have a first bill estimate and hard copy of their service summary in their han...
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Well I wish I had your services early on in the time when I was a Cingular but instead I had a lyin a$$ SOB to deal with and couldn't stand it.
Moral of the story: Are you the only Sales Field rep at Cingular? NO! There are many other lying SOB's who'd do anything to get a sale. As well many many more lying SOB's manning the phones when one calls 611 from their phones to talk to customer service. Apparently Cingular maybe the bigger of the two companies, but their past honesty (or lack their of) has spoke far too ludly for me to ever consider returning.
Moral of the story: Are you the only Sales Field rep at Cingular? NO! There are many other lying SOB's who'd do anything to get a sale. As well many many more lying SOB's manning the phones when one calls 611 from their phones to talk to customer service. Apparently Cingular maybe the bigger of the two companies, but their past honesty (or lack their of) has spoke far too ludly for me to ever consider returning.
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Exactly the reason we implemented the Customer Service protocols earlier this year and enforced mandatory retraining of all customer facing reps. I agree there are bad apples, and I'm sorry you found one.
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I don't look at the activation fees. I look at the monthly cost of service that I'll be incurring. Therefore, your billing system spoke for itself when I had your service.
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roflamo, classic! This book was the training manual used to train their CSR's! figures why they can't answer a question straight and you get so many different renditions of replies to one simple minded question.
So what plan do you have with T-Mobile mr. 12345? Family plan or single line Get More plan?
So what plan do you have with T-Mobile mr. 12345? Family plan or single line Get More plan?
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Since we are such dummies sunilsonia... here's a question for you. T-Mobile customer is in their home coverage area. They used to get 4 bars in their front yard. Now they get no signal. What is the first thing you would suspect the problem to be?
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phoneperv,
I've never had that problem before since I'm not on prepaid. I am a contract customer who has upgraded their phone for free and has been happy with the service. Granted their are a fair share of dumb ass customers out there in the world today but no carrier more dumber than cingular, who thinks customers will be satisfied over their customer service (or rather customer torture). **** like cancel your original service, sign up again for a single line of service, pay $36 and then you get an upgraded phone. If you guys are a leading company then stop phuqquing lying to your customers and tell them the deal as it is straight up! This is a total piss off to your customers, end of story! Why should a CSR lie about this if your po...
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I've never had that problem before since I'm not on prepaid. I am a contract customer who has upgraded their phone for free and has been happy with the service. Granted their are a fair share of dumb ass customers out there in the world today but no carrier more dumber than cingular, who thinks customers will be satisfied over their customer service (or rather customer torture). **** like cancel your original service, sign up again for a single line of service, pay $36 and then you get an upgraded phone. If you guys are a leading company then stop phuqquing lying to your customers and tell them the deal as it is straight up! This is a total piss off to your customers, end of story! Why should a CSR lie about this if your po...
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Yeh you get the free phones and they suck! Free phones are the worst in the world!
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sammyp said:
Yeh you get the free phones and they suck! Free phones are the worst in the world!
Samsun X-105 buddy. It's definitely better than the R225M and the other free phones offered directly by T-Mobile for free.
You don't have to get too jealous there bussy. I went to CarToys and got this phone upgrade for both me and my wife. It works everywhere we go and we get service everywhere we go without the dropped calls.
Think about it Sammyp, why do carriers upgrade phones? B/C their internal electricals and circuitry die down after more than a year's usage. I had the same **** with my v.60g. Upgraded to the x-105, problem solved. Service is a lot better than it was with the tail days with th...
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If you can prove me wrong then great, but so far you can't. I don't get service in a major suburb outside of Minneapolis. You go to the coverage maps and Cingular already beats out T-Mobile and they aren't even in MN yet. Why would you not pay a little more money for service that you want. Instead you pay money for service that you don't even get. Kind of ridiculous.
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You are either a) lying b)living in a dead spot c)you own a terrible phone or d) an idiot. I've taken my T-Mobile phone all over the Twin Cities metro area and gotten service everywhere. Where do you live... Eden Prairie, Bloomington, Apple Valley, Edina, Minnetonka, Lake Calhoun, Brooklyn Park...?
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J,
Is there a choice for all of the above? For his case, this would be the most applicable and all around answer, lol.
Is there a choice for all of the above? For his case, this would be the most applicable and all around answer, lol.
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I works great in the cities, don't get me wrong. Do calhoun is great. It doesn't work in my gym though where I work in Bloomington/Edina. I live in Minnetonka and it doesn't work in my house.
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Alex, I'll take d) for $1500 please.
You are either a) lying b)living in a dead spot c)you own a terrible phone or d) an idiot.
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Amazing how anyone on T-Mobile that has a problem is living in a dead spot, lying or has a **** phone T-Mobile SOLD them...lol
THERE's awesome Customer Service for you!
THERE's awesome Customer Service for you!
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Back off, dumbass... every carrier sells phones occasionally that turn out to be duds. I'm only making that remark because I'm very familiar with that area and never had a problem, ergo, he must be experiencing dead spots. If somebody came to you and said "Cingular sucks in this whole area because I can't get a signal in my house," and you personally know that Cingular's service is pretty good in the area, then you would know that something else is up, right?
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You go JDigital, give him hell! 😈
There are always the lemons in the bunch. Apparenly Sammyp is not manning up to having a handset that could be one of them......and this is not to say that Cingular is exempt from having these as well.
There are always the lemons in the bunch. Apparenly Sammyp is not manning up to having a handset that could be one of them......and this is not to say that Cingular is exempt from having these as well.
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My point is this, sunilsonia and JD:
This is a T-Mobile customer. A Cingular rep tried to figure out what might be causing the issue (again, most likely IRDB or in the case of the V300, needs a software flash/flex) while the T-Mobile supporters made excuses.
Simply that. Hmmmm...trying to help a competitor's customer... is THAT customer service? I think so!
This is a T-Mobile customer. A Cingular rep tried to figure out what might be causing the issue (again, most likely IRDB or in the case of the V300, needs a software flash/flex) while the T-Mobile supporters made excuses.
Simply that. Hmmmm...trying to help a competitor's customer... is THAT customer service? I think so!
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Well I didn't even read the whole thread, I was just chiming in to amuse myself. Never take anything I say TOO seriously.
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JDigital... we had a poster in the VZW forums flame a bunch of us for answering too many questions... 11 of us...we became the "council of 11"...JD got skipped, so we voted him in...lol
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phonepimp3376 said:Upon nomination by me! Council of 12 has a better ring to it anyway.
JDigital... we had a poster in the VZW forums flame a bunch of us for answering too many questions... 11 of us...we became the "council of 11"...JD got skipped, so we voted him in...lol
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better watch it tho... if we let in another they'll be calling us a coven!
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ok then i nominate myself for entry into the group. There now you have 13....one more than you did before 😈
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Damn, if sunilsonia gets in we'll need a bigger cauldron.... But the inaugural kegger he has to throw might be worth it.
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#1 you can't nominate yourself...you need a sponser, just like anything you join...anybody wanna sponser him...I am one of the original members of "The Council" if you were wondering Sun
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Ever heard of the 5th amendment? Freedom of speech! I can enter if I want to, case closed. As far as I know, no restrictions have been implemented, end of story!
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How can you say end of story if you were not placed into The Council to begin with...all I have to say to you is ner er poopyhead!!!!! good one on the 5th amendment
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TheVZWMan said:
How can you say end of story if you were not placed into The Council to begin with...all I have to say to you is ner er poopyhead!!!!! good one on the 5th amendment
TheVZWMan said:
How can you say end of story if you were not placed into The Council to begin with...all I have to say to you is ner er poopyhead!!!!! good one on the 5th amendment
Good one calling me a poopyhead! Grow up!
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I only said that cause I thought you were screwing around...with your 5th amendment freedom of speech sh*t...
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TheVZWMan said:
I only said that cause I thought you were screwing around...with your 5th amendment freedom of speech sh*t...
The so called, "5th Amendment ****" apparently went too far over your head. You need to simmer it down there.
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sunilsonia said:TheVZWMan said:
I only said that cause I thought you were screwing around...with your 5th amendment freedom of speech sh*t...
The so called, "5th Amendment ****" apparently went too far over your head. You need to simmer it down there.
well in that case so should you, there was no need to call me immature
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TheVZWMan said:sunilsonia said:TheVZWMan said:
I only said that cause I thought you were screwing around...with your 5th amendment freedom of speech sh*t...
The so called, "5th Amendment ****" apparently went too far over your head. You need to simmer it down there.
well in that case so should you, there was no need to call me immature
WHEN THE HELL DID I CALL YOU IMMATURE? All I said is simmer it down? Simmer it down is not calling anyone IMMATURE........speak english buddy.....hablo ingles por favor!
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Okay so you didn't call me immature, you told me to grow up...same difference...either way no need to be an ass... you need to simmer down as well...
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sunilsonia said:TheVZWMan said:
How can you say end of story if you were not placed into The Council to begin with...all I have to say to you is ner er poopyhead!!!!! good one on the 5th amendmentTheVZWMan said:
How can you say end of story if you were not placed into The Council to begin with...all I have to say to you is ner er poopyhead!!!!! good one on the 5th amendment
Good one calling me a poopyhead! Grow up!
There it is
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It's because your comments are childish there....please act your age, not your foot size, however small it be 🤣
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See, no need for that kind of disrespect, you were screwin around and so was I, so leave it at that, don't insult me even more
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TheVZWMan said:
That made no sense...try taking your own advice and simmer down there 😉
I'm simmered down! Just poking fun man.
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you're going to take a while to get used to...can never tell if you're serious or not
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Well, we already have our mascot Whipping Boy aka 85 percent... where could we place him....lol
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phonepimp3376 said:
Well, we already have our mascot Whipping Boy aka 85 percent... where could we place him....lol
I'm the whipping boy but he'll be the weeping boy after i get through with him
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lol... hey, wait a minute...you have a sense of humor! Now that's not playing fair! lol
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That's my side job you got a glimpse of...part time comedian, full time sarcasm. 😈
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phonepimp3376 said:Omg. You made nice with the fool?
lol... hey, wait a minute...you have a sense of humor! Now that's not playing fair! lol
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muchdrama said:phonepimp3376 said:Omg. You made nice with the fool?
lol... hey, wait a minute...you have a sense of humor! Now that's not playing fair! lol
Yes Drama Queen, he has.....you got a problem with it? Atleast someone decent works for Cingular. Althought I do call him phoneperv but seems to have some decency....hope that I can say the same for someone else here who happens to have a problem with him making nice with me............loser! 😈
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Speaking of sense of humor check this site out it's got a parody for the current elections upcoming between george w bush and john kerry. http://www.jibjab.com
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I thought the 5th was the right to not incriminate yourself.....(best lawyer voice) what have you got to hide?!?!?!? 😁
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if you all really wanna laugh your a$$e$ off, then go to http://www.jibjab.com.
Enjoy!
Enjoy!
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phoneperv, you certainly have shown your diligence to help, no question. But I've had too sour an enxperience at Cingular to even consider returning. Too Bad for you guys, you'll never get my loyalty ever again!
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Understandable. Glad you have something that works well for you. As I tell everyone, the best carrier in the country is the one that meets your needs. Sounds like you found it.
You know what's funny? I actually send a lot of folks who want entry level or region plans TO T-Mobile. Lot of my walk in traffic is 'emergency phone' folks. T-Mo works great for that.
You know what's funny? I actually send a lot of folks who want entry level or region plans TO T-Mobile. Lot of my walk in traffic is 'emergency phone' folks. T-Mo works great for that.
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Yes I would, and I offered a solution to the problem, unlike the comments that they were lying or had a crap phone. I tried to RESOLVE the situation, didn't I?
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My friend, I think you need a nap. I was mostly kidding originally, and even sammyp took it in stride.
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It's not my fault that you stick up for a dying company who can't even give their people service!
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Who says sammyp goes for the two year idiot? you act like we don't HAVE any other contract!
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phonepimp3376 said:
Who says sammyp goes for the two year idiot? you act like we don't HAVE any other contract!
Becuase you don't! All you so called deals have to have a 2 year deal. sorry but no thank you to that! I won't sign my life away for a 2 year prison sentence with Cingular. Rather support the (in your terms) UNDERDOG to get better and when that happens, then kudos to them and away with SBC/Cingular
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We offer 1 and 2 year contracts... the only difference is the price of the phones. Why is the phone more on 1 year? Because we deeply subsidize our phone prices. With 1 year to make that back, the cost of the phone would naturally be higher as we have less time to recoup our costs. That is standard in the industry.
We also offer a no contract deal. Since we have no guarantee we will make our investment back on that customer, we don't offer promotional features on the plan on a no contract deal. This is also standard industry practice.
What about your so-called DEAL of $35 to activate a secondary line that only gets to SHARE the plan? Cingular discounts ALL lines on FamilyTalk to $18.
We also offer a no contract deal. Since we have no guarantee we will make our investment back on that customer, we don't offer promotional features on the plan on a no contract deal. This is also standard industry practice.
What about your so-called DEAL of $35 to activate a secondary line that only gets to SHARE the plan? Cingular discounts ALL lines on FamilyTalk to $18.
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phonepimp3376 said:...
We offer 1 and 2 year contracts... the only difference is the price of the phones. Why is the phone more on 1 year? Because we deeply subsidize our phone prices. With 1 year to make that back, the cost of the phone would naturally be higher as we have less time to recoup our costs. That is standard in the industry.
We also offer a no contract deal. Since we have no guarantee we will make our investment back on that customer, we don't offer promotional features on the plan on a no contract deal. This is also standard industry practice.
What about your so-called DEAL of $35 to activate a secondary line that only gets to SHARE the plan? Cingular discounts ALL lines on FamilyTalk to $18.
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Yes, we do... I am not in CC, I am in the field, sunilsonia. Company owned retail. Family talk lines are $18 each... or $36 for two lines.
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Where in the HELL did I say PREPAID? And where do you get this cancel service to upgrade ****? Show me that policy anywhere in Cingular. I dare you!
Gonna answer my question, or do I need to fax you the "T-Mobile for Dummies" ebook?
Gonna answer my question, or do I need to fax you the "T-Mobile for Dummies" ebook?
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phonepimp3376 said:
Where in the HELL did I say PREPAID? And where do you get this cancel service to upgrade ****? Show me that policy anywhere in Cingular. I dare you!
Gonna answer my question, or do I need to fax you the "T-Mobile for Dummies" ebook?
Good luck finding that ebook; it doesn't exist because we don't need it to.
For the policy, these were the famous words of Cingular customer torture told to my friend over the phone when he called. Needless to say, he ported out like he should have!
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How long did your friend have left on his contract, what was the term of the contract, and what plan was he on?
Some friend, he left us for VZW...guess you didn't convince him either.
Now back to my question:
Signal issues like that are usually an indication the phone needs an updated IRDB or OTA push.
Some friend, he left us for VZW...guess you didn't convince him either.
Now back to my question:
Signal issues like that are usually an indication the phone needs an updated IRDB or OTA push.
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Contract was over and he left for ATTWS not VZW.
I tried all the IRDB and OTAs possible but they never helped my phones in the past....some dead argument huh phoneperv!?!
I tried all the IRDB and OTAs possible but they never helped my phones in the past....some dead argument huh phoneperv!?!
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How long ago was this, sunilsonia? and do you think we haven't done ANYTHING to our network since then? please... get current information or shut up!
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1 month ago, now don't tell me you've made earth shattering improvements in that time now........B friggin S!!!!!
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Boston MA.
We have had ongoing work going on in Dallas?Fort Worth for some time. The GSM overlay was recently completed there. Were you GSM, GAIT or TDMA?
We have had ongoing work going on in Dallas?Fort Worth for some time. The GSM overlay was recently completed there. Were you GSM, GAIT or TDMA?
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TDMA with a v120t phone....what do you call this phone since I saw your reference to the S/E T62 as a uterus or goldfish
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The PEANUT!!! That explains a lot actually. Our TDMA in that area WAS a mess. GSM in Texas is excellent.
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And if your friend was out of contract, all he had to agree to was a one year extension and an $18 upgrade fee to get a phone at two year pricing, including any rebates. SO someone is full of it here.
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phonepimp3376 said:
And if your friend was out of contract, all he had to agree to was a one year extension and an $18 upgrade fee to get a phone at two year pricing, including any rebates. SO someone is full of it here.
But he decided ATTWS was better than Stinkular and so the story goes. Ah don't feel bad phoney, he'll never be back! Get another customer to screw with! Eventually you may make it to the blacklisting on the BBB with your company's luck at screwing customers.
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Actually, he will...he knows it, you don't.
Screwing them how, by charging $70 to activate two lines on a shared plan? By giving them less yet selling "get more'? Get a network and then threaten us... yeah right! If it weren't for Cingular's network in CA/NV you'd HAVE no west coast network to speak of! Grow a clue. more than 25% of your customers use OUR network because you can't afford a buildout!
Screwing them how, by charging $70 to activate two lines on a shared plan? By giving them less yet selling "get more'? Get a network and then threaten us... yeah right! If it weren't for Cingular's network in CA/NV you'd HAVE no west coast network to speak of! Grow a clue. more than 25% of your customers use OUR network because you can't afford a buildout!
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sunilsonia said:Well, you've just been proven to be an outright liar.phonepimp3376 said:
Where in the HELL did I say PREPAID? And where do you get this cancel service to upgrade ****? Show me that policy anywhere in Cingular. I dare you!
Gonna answer my question, or do I need to fax you the "T-Mobile for Dummies" ebook?
Good luck finding that ebook; it doesn't exist because we don't need it to.
For the policy, these were the famous words of Cingular customer torture told to my friend over the phone when he called. Needless to say, he ported out like he should have!
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muchdrama said:sunilsonia said:Well, you've just been proven to be an outright liar.phonepimp3376 said:
Where in the HELL did I say PREPAID? And where do you get this cancel service to upgrade ****? Show me that policy anywhere in Cingular. I dare you!
Gonna answer my question, or do I need to fax you the "T-Mobile for Dummies" ebook?
Good luck finding that ebook; it doesn't exist because we don't need it to.
For the policy, these were the famous words of Cingular customer torture told to my friend over the phone when he called. Needless to say, he ported out like he should have!
How have I been proven to be the outright liar...
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I know, I know! (waves hand frantically in the air.) I would advise that customer to turn the phone on.
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How can you seriously defend T-Mobile when you don't even hardly get service anywhere that you go. I live 15 minutes from the city and I hardly ever get service places and when I do it cuts out. Cingular already has better service in MN than T-Mobile does and they aren't even here yet. I can't wait until they get here. I would rather pay a little more to get better service.
Yes the customer service is good, but how can you diss another company for the V600 when T-Mobile is trying so hard to bring it out. Kind of moronic don't ya think.
T-Mobile IS NOT the most reliable. I hardly get service anywhere that I go and the phones are HORRIBLE. That's to say the least.
Yes the customer service is good, but how can you diss another company for the V600 when T-Mobile is trying so hard to bring it out. Kind of moronic don't ya think.
T-Mobile IS NOT the most reliable. I hardly get service anywhere that I go and the phones are HORRIBLE. That's to say the least.
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phonepimp3376 said:
Why doesn't T-Mobile offer a two-year contract, or a no-contract option?
Maybe because we don't wanna hold our customers hostage for 2 years LOL (kidding don't get all pissy).
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phonepimp3376 said:Cingular clearly wants to move on.
Cingular also offers them discounted pricing when they do, including any rebate offers... unlike VZW who gives up to 100 off. The upgrade fee was implemented for changing technologies from TDMA to GSM, and includes the cost of the SIM and programming. Considering the SIM alone is 25.00, its actually LESS than it costs us.
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sunilsonia... I WORK for Cingular... Direct store... your numbers and policies you are quoting...I call BULLSHIT on you! Family talk lines $18 upgrade fee $18 new single line $36... check any direct store, moron.
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Quality of reception... Cingular was cited to have the truest sound in wireless in the US. You TIED with VZW for customer service. You clearly have no concept of our upgrade policies. 2 year contract is eligible for upgrade after 21 months at two year equipment pricing.
How about T-Mobile's 35 dollar activation PER LINE on FamilyTime plans? even on the so-called FREE line? Cingular charges 18 dollars for each FamilyTalk line.
I came here for people like you...uneducated, biased company pimps that have NO idea what the TRUTH of the industry is. And because the initial poster mentioned Cingular as an option.
Your understanding of my company in particular, and wireless in general, is truly a disservice to your customers.
Any RF eng...
(continues)
How about T-Mobile's 35 dollar activation PER LINE on FamilyTime plans? even on the so-called FREE line? Cingular charges 18 dollars for each FamilyTalk line.
I came here for people like you...uneducated, biased company pimps that have NO idea what the TRUTH of the industry is. And because the initial poster mentioned Cingular as an option.
Your understanding of my company in particular, and wireless in general, is truly a disservice to your customers.
Any RF eng...
(continues)
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phonepimp3376 said:...
Quality of reception... Cingular was cited to have the truest sound in wireless in the US. You TIED with VZW for customer service. You clearly have no concept of our upgrade policies. 2 year contract is eligible for upgrade after 21 months at two year equipment pricing.
How about T-Mobile's 35 dollar activation PER LINE on FamilyTime plans? even on the so-called FREE line? Cingular charges 18 dollars for each FamilyTalk line.
I came here for people like you...uneducated, biased company pimps that have NO idea what the TRUTH of the industry is. And because the initial poster mentioned Cingular as an option.
Your understanding of my company in particular, and wireless in general, is truly a dis
(continues)
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sammyp said:...
T-Mobile has been really disappointing for me in the past year or year and a half. I have been with them for about 6 years and really thought about leaving them about 2 years ago. They then kept telling me that new phones would be coming out. When they did try and accomodate me they sent me the worst phone ever. I have been for the most part satisfied with them before all of this. I stayed with them for this much longer because they keep telling me new and innovative phones are coming out, yet they never bring them out. Don't lie to your customers. Look at the competions phone line and it's pathetic. Once Cingular comes into MN then I am switching for sure. They already have better coverage and they
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Sunilsonia...
Two years ago... Cingular was TDMA, had one thousand less towers, had 50% less spectrum.
Now- Coverage almost the same as VZW, 1000 more towers, tons more spectrum. #1 GSM network nationwide by Telephia.
Off net roaming almost always bills in arrears due to the fact that the carrier roaming occured on has to bill the carrier for that time. T-Mobile bills roaming the same way. So do ATTWS, Sprint and VZW. Nextel doesn'r because Nextel CAN'T roam, unless its on Southern Linc.
When does T-Mobile plan on getting 850 MHz into their network so customers can utilize other networks more effectively?
When does T-Mobile plan on expanding their NATIVE coverage instead of buying CINGULAR's network? If its so bad, why does T-Mo...
(continues)
Two years ago... Cingular was TDMA, had one thousand less towers, had 50% less spectrum.
Now- Coverage almost the same as VZW, 1000 more towers, tons more spectrum. #1 GSM network nationwide by Telephia.
Off net roaming almost always bills in arrears due to the fact that the carrier roaming occured on has to bill the carrier for that time. T-Mobile bills roaming the same way. So do ATTWS, Sprint and VZW. Nextel doesn'r because Nextel CAN'T roam, unless its on Southern Linc.
When does T-Mobile plan on getting 850 MHz into their network so customers can utilize other networks more effectively?
When does T-Mobile plan on expanding their NATIVE coverage instead of buying CINGULAR's network? If its so bad, why does T-Mo...
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phonepimp3376 said:...
Sunilsonia...
Two years ago... Cingular was TDMA, had one thousand less towers, had 50% less spectrum.
Answer to this: Cingular still sucks! Weak signals all over the place. Their phones still don't work in my wife's office place whereas her T-Mobile phone operates flawlessly. Bad argument here on your part phone perv!
Now- Coverage almost the same as VZW, 1000 more towers, tons more spectrum. #1 GSM network nationwide by Telephia.
Off net roaming almost always bills in arrears due to the fact that the carrier roaming occured on has to bill the carrier for that time. T-Mobile bills roaming the same way. So do ATTWS, Sprint and VZW. Nextel doesn'r because Nextel CAN'T roam, unless its on So
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First off, the merger HASN'T taken place yet... get your facts straight. Cingular has had NO interaction with ATTWS' network, and CANNOT until the buyout is approved by the FCC and DoJ.
As for why Cingular Extend, we have roaming arrangements with many carriers, as does T-Mobile. Cingular Extend simply lets the customer know they are off our native coverage. Compare coverage maps. That's all I have to say about network size.
T-Mobile started out GSM, Cingular combined 11 different companies into one, none of which were GSM at the time. Cingular completed its GSM overlay faster than anyone thought possible. And once the buyout of ATTWS is completed, will have the largest network in the US on ANY technology.
As for why Cingular Extend, we have roaming arrangements with many carriers, as does T-Mobile. Cingular Extend simply lets the customer know they are off our native coverage. Compare coverage maps. That's all I have to say about network size.
T-Mobile started out GSM, Cingular combined 11 different companies into one, none of which were GSM at the time. Cingular completed its GSM overlay faster than anyone thought possible. And once the buyout of ATTWS is completed, will have the largest network in the US on ANY technology.
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http://www.t-mobile.com/coverage/?class=coverage »
vs.
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »
I rest my case.
vs.
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »
I rest my case.
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phonepimp3376 said:
http://www.t-mobile.com/coverage/?class=coverage »
vs.
http://onlinestore.cingular.com/html/Maps/nation_GSM ... »
Coverage area doesn't speak jack **** to me when it comes to the providers. I had Sprint in Richardson, TX, a supposedly great coverage area of theirs but the service sucked like $hit. The only area in my apartment then that I got great coverage was the toilet, where the phone and service eventually went when I switched away from them. And with Cingular the same.
I rest my case.
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And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
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phonepimp3376 said:Let's finally set this straight.
And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Cingular uses the 850mhz band in addition to the 1900mhz band. Tmobile only uses the 1900mhz band, therefore limiting coverage. Advantag...
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muchdrama said:...phonepimp3376 said:Let's finally set this straight.
And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Cingular uses the 850mhz band in addition to the 1900mhz band. Tmobile only uses the 1900mhz band, t
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And I know first hand a great deal of those billing complaints come from people who think REGIONAL means Boston to California is their HOME CALLING AREA.
Had a customer today as an example. I am in the Boston market for Cingular. Lady is on GSM region, which covers Maine through New Jersey. Went to Florida for two weeks. Called home and California for a total of about 2 hours of calls. Wanted to know first why she was charged roaming. Once I explained it, showed her the usage on her bill and all, she wanted to know WHY we DIDN'T STOP HER from making the calls!
When I explained that one, she asked for my area managers number, because Cingular lied to her. I personally activated the account, she left my store with a service summary expla...
(continues)
Had a customer today as an example. I am in the Boston market for Cingular. Lady is on GSM region, which covers Maine through New Jersey. Went to Florida for two weeks. Called home and California for a total of about 2 hours of calls. Wanted to know first why she was charged roaming. Once I explained it, showed her the usage on her bill and all, she wanted to know WHY we DIDN'T STOP HER from making the calls!
When I explained that one, she asked for my area managers number, because Cingular lied to her. I personally activated the account, she left my store with a service summary expla...
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sunilsonia said:...muchdrama said:phonepimp3376 said:Let's finally set this straight.
And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Cingular uses the 850mhz band in addition to the 1900mhz band.
(continues)
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This has got to be one of the smartest things that you have ever said! You must of had a moment.
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phonepimp3376 said:
And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Phoneperv (or whatever your name is),
I personally challenge you to a Network Comparison Real time test. The object is to see in reality where Stinkular gets and do...
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What overage are you talking about? Are you saying T-Mobile doesn't charge for overage? I have a T-Mobile prepaid I used to use when I traveled a lot. In upstate New York I got nothing. In Pennsylvania I got almost nothing. No coverage in Allentown or Hershey. North Carolina was non-existent, so was Tidewater, Virginia and a good part of the DelMarVa peninsula. Before the Cingular roaming agreement, California and Nevada...nothing. Compare by native POPs we dominate you.
Just check the Telephia scores... Telephia does third party drive through tests... we dominate T-Mobile in nearly every market.
Here's my question for you... you DO realize that a great deal of that so-called excellent service that won't drop a call roams on US, don'...
(continues)
Just check the Telephia scores... Telephia does third party drive through tests... we dominate T-Mobile in nearly every market.
Here's my question for you... you DO realize that a great deal of that so-called excellent service that won't drop a call roams on US, don'...
(continues)
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sunilsonia said:...phonepimp3376 said:
And you are basing your experience on 2 years ago. Do you honestly think networks don't improve? That carriers don't add towers?
Sunilsonia, we both sell the SAME technology. A large part of your coverage is provided by Cingular and ATTWS through roaming arrangements. If they suck so bad, you must too. That is only common sense. Not all of your coverage is native either. I find it difficult to believe that you get better indoor coverage on 1900 MHz than you would on 850 MHz, as 850 MHz penetrates construction better.
Phoneperv (or whatever your name is),
I personally challenge you to a Network Comparison Real time test. The object is to see i
(continues)
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I had Sprint in Richardson, TX, a supposedly great coverage area of theirs but the service sucked like $hit.You rest your case on blatherings like this? "I know alot about cell phones and their service sucked like ****". Wow. Mesmerizing. Where do you get this stuff?
I rest my case.
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The coverage maps don't lie! Cingular far outbeats T-Mobile in terms of coverage. I can't wait until they come to Minnesota!
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Then tell me this Sunilsonia... Why does Cingular already have better coverage in Minnesota and they aren't even there yet? I don't even hardly get servic in a major suburb right now. And if it's the phones and not the service. They better fix them phones. They bring out the V600 and all people can do is bitch about it.
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I own four different Cingular phones... The old moto 331T TDMA, and 3 GSM phones... the Samsung x427, SOntEricsson T62u GAIT phone, and a V400... I have never had an issue with any of them, even though the T62u is probably right behind the moto 720 as the most hated phone we've ever sold.
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phonepimp3376 said:The t62u is the dildo phone, right?
I own four different Cingular phones... The old moto 331T TDMA, and 3 GSM phones... the Samsung x427, SOntEricsson T62u GAIT phone, and a V400... I have never had an issue with any of them, even though the T62u is probably right behind the moto 720 as the most hated phone we've ever sold.
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I call it a goldfish, the other half calls it a uterus... but that's the one, yes.
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