can you...
have a sidekick II with just the Sidekick II Data plan, $29.99 with no calling plan?
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CDMA1xRRTismyhomie said:Sure. At least you could when I was managing the wireless dept. with Circuit City.
have a sidekick II with just the Sidekick II Data plan, $29.99 with no calling plan?
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sure you can. The phone (sidekick) will still be able to make calls, it will not hinder it's ability to do so, it's $0.20/min but yeah just sidekick/skII data plan is $29.99, you got it.
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Also, if you get it through a 3rd party dealer - they will charge you more for the Sidekick (since they get less commission when you sign up just for the data plan). I've had Deaf customers who do exactly what you're asking though (because that was all that they would use), and it works great for them.
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Just goto an indirect dealer for the better price and activate the sidekick on a rate pan like 39.99 and then add the sidekick plan... then go home and cal CS and have them switch you to the plain data sidekic plan. Since TM's plans are prorated you won't incur a sigle charge =) And you will get the sidekick at a much better price. At my store I sell it for 199.99 then you get a $50 mail in reate on top of that. That beats the corp prce of 299.99
LAter
LAter
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yeah but just watch out for those CROOKED indirects
oh wait, thats 99.9% of them.
oh wait, thats 99.9% of them.
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what could happen? If he does what I say it'll make everyone happy. The indirect will make more money and the custmer will get a better deal. The indirect will make a commission on the actiation and the data plan. (270+ activation and 120+ data plan)
How could the indirect screw them? There is realy no way in this situation becuase its the customer that is doing all the fanageling =)
How could the indirect screw them? There is realy no way in this situation becuase its the customer that is doing all the fanageling =)
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justinwilliams said:
what could happen? If he does what I say it'll make everyone happy. The indirect will make more money and the custmer will get a better deal. The indirect will make a commission on the actiation and the data plan. (270+ activation and 120+ data plan)
How could the indirect screw them? There is realy no way in this situation becuase its the customer that is doing all the fanageling =)
By giving him a used phone (I've seen it happen). By possibly charging extra fees (they reserve the right to do that and T-Mobile can't do anything about it). Indirects CAN be crooked (not saying they all are). Also, wouldn't the dealer lose the commission if the plan is changed on the activation da...
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On a sidekickII he stands a VERY low chance of that happening for numerous reasons. What extra fees? If I were a customer and anted service and you wanted me to pay extra fees....I would tell you where to go.
As long as the buyer has half a brain then they won't have any problems with this.
And no the only commission the dealer would lose is if he canceled the 29.99 sidekick plan. The 39.99 plan would go to a 0.00/month and charge by the minute off the sidekick plan so there would be no chargeback.
But if he took away the 29.99 pland and just used it as a phone then the delaer wold lose the data feature commission.
Also if a customer is activated on a 99.99 rate plan and changes it to 19.99 then the dealer gets paid off the 99.9...
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As long as the buyer has half a brain then they won't have any problems with this.
And no the only commission the dealer would lose is if he canceled the 29.99 sidekick plan. The 39.99 plan would go to a 0.00/month and charge by the minute off the sidekick plan so there would be no chargeback.
But if he took away the 29.99 pland and just used it as a phone then the delaer wold lose the data feature commission.
Also if a customer is activated on a 99.99 rate plan and changes it to 19.99 then the dealer gets paid off the 99.9...
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or you could lie and over sell the feature and tell the customer it comes with more than it actually does
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jeese... now that is just going to far.
Even the shady dealers out there don't tell the customer they get features/minutes they actualy don't on purpose. It's one thing to pass of a used phone as new, but if I told you that you got nights at 7pm and you didn't, then I would hear it from you when your bill is 1 million bucks. We don't want to mess with that ..... That is just plain retarded.
BY THE WAY .... IF HE GETS AN UNLIMITED PLAN (29.99 DATA) WAT CAN I TELL HIM HE'S GETTING THAT HE ACTUALLY ISN'T? IT'S UNLIMITED DATA!
I know there are some bad indirects out there, but it's statements like these that amplify the situation. These statements almost seem like they come from a vindictive Corp Store employee....lol
This whole po...
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Even the shady dealers out there don't tell the customer they get features/minutes they actualy don't on purpose. It's one thing to pass of a used phone as new, but if I told you that you got nights at 7pm and you didn't, then I would hear it from you when your bill is 1 million bucks. We don't want to mess with that ..... That is just plain retarded.
BY THE WAY .... IF HE GETS AN UNLIMITED PLAN (29.99 DATA) WAT CAN I TELL HIM HE'S GETTING THAT HE ACTUALLY ISN'T? IT'S UNLIMITED DATA!
I know there are some bad indirects out there, but it's statements like these that amplify the situation. These statements almost seem like they come from a vindictive Corp Store employee....lol
This whole po...
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justinwilliams said:
Even the shady dealers out there don't tell the customer they get features/minutes they actualy don't on purpose. It's one thing to pass of a used phone as new, but if I told you that you got nights at 7pm and you didn't, then I would hear it from you when your bill is 1 million bucks. We don't want to mess with that ..... That is just plain retarded.
It's happened...I've had customers yelling at me and my sup to get them features promised in a particular plan and we just can't do it. A lot of customers feel CC is there to somehow MAKE promised features happen.
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Thats very asinine to stereotype all indirects like that. Take for instance, our store...we only order the sidekick on demand, there for the customer is always getting a brand new phone. AND our price is lower than what they sell for at T-mobiles web-site. All though there are a couple of National indirect retailers that I have seen taken out due to fraudulent behavior. They would send all of there problems to us, saying that we could take care of the issue that they caused!
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I have to agree with justinwilliams on this. Partially because I am an indirect dealer, but mainly because he's right. The direct store sells their Sidekick IIs at $299. We sell ours at $179. It is true that the customer is much more likely to get the runaround at an indirect store, but indirect stores can also get the customers incredible deals on things that the corp stores can never match - but sometimes only if the customer is willing to deal a little and look out for themselves instead of expecting a SALES rep to do that for them.
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I'll agree with both points made, really. Not all indirects are shady, but we've all had our dealings with those who are. Everytime I've dealt with one that I think couldn't possible go any lower, the next situation arises and makes the previous look like a saint.
The problem I see with indirect dealers is the consistency, which from being in the industry I understand. Customers however, are a different story. It's virtually impossible that 2 indirect stores are going to offer the same deal on the same product with the same service and T&C. That's where the customer needs to step it up a knotch and put their shopper hat on, and stop blaming T-Mobile (or any other company) for giving them false information, or saying "well this store told...
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The problem I see with indirect dealers is the consistency, which from being in the industry I understand. Customers however, are a different story. It's virtually impossible that 2 indirect stores are going to offer the same deal on the same product with the same service and T&C. That's where the customer needs to step it up a knotch and put their shopper hat on, and stop blaming T-Mobile (or any other company) for giving them false information, or saying "well this store told...
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Excellent post! I think you're exactly right on pretty much everything that you've said. I work in sales right now, but I did work for a while at a call center (for SBC though) and so I think you're right on about agents maybe needing to see what goes on at call centers. For instance, when a CSR tells me that they have no way to do something or other in their system and that their supervisor can't do it either, I know that they are (probably) telling the truth, since I've been in the exact same situation (customer/dealer thinks that you're just trying to blow them off, but you really have absolutely no way to do what they want).
The upgrades is a good point too - our store can beat anyone else in our market for new activation prices (...
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The upgrades is a good point too - our store can beat anyone else in our market for new activation prices (...
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Well of course not all agents are "evil" lol, as much as some people would like to believe. They're in a difficult position, really and for the ones that truly care about their business and take pride in it I have immense respect. It's not easy keeping an indirect store afloat. Everything when it comes to that stores income is basically "at risk" and the competition is fierce. Discipline is a must.
It's just sad that some have to turn to cheating, lying and outright bullshit to sell a phone. Thats the easy way out. Also the easiest way to not get repeat business or referrals, but so many are blinded by that fat new activation check. I could give tons of examples, but I don't want to spark a redundant or rhetorical debate in doing so-we'v...
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It's just sad that some have to turn to cheating, lying and outright bullshit to sell a phone. Thats the easy way out. Also the easiest way to not get repeat business or referrals, but so many are blinded by that fat new activation check. I could give tons of examples, but I don't want to spark a redundant or rhetorical debate in doing so-we'v...
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