Tmo is the !!ONLY!! company left that does this to it's customers. . .
Appearently Tmo is the only wireless company left that punishes it's customers for changing their rate plans by extending contracts. I asked if customers with Sprint have
*freedom* to make changes to their rate plans w/o it effecting a contract. Cause contracts are suppose to be for equipment upgrages !!ONLY!!
Tmo's the only one left that punishes it's customers for making a rate plan change.
https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »
*freedom* to make changes to their rate plans w/o it effecting a contract. Cause contracts are suppose to be for equipment upgrages !!ONLY!!
Tmo's the only one left that punishes it's customers for making a rate plan change.
https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »
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With the new Even More plans, if you change from a grandfathered plan to a new plan, it will not extend the contract.
If you are still under contract and want to switch to a Even More Plus plan, than there is a fee ($35 or $70).
If you add a corporate discount to your account, it will extend the contract 2 years.
If you are still under contract and want to switch to a Even More Plus plan, than there is a fee ($35 or $70).
If you add a corporate discount to your account, it will extend the contract 2 years.
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Contracts are suppose to be for equipment upgrades, not rate plan changes. I sure am glad I do research first.
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Ok, looks like you need to do some more research. Contracts are not made just for rate plan changes. But with Even More Plus it is NO CONTRACT period. If you don't want to pay the migration fee you can change to Even More instead. Oh, and way to resurrect a really old topic. This policy has been around since Even More/Even More Plus launched last October. And if you are currently out of contract, you DO NOT have to pay the migration fees. You only have to pay the fee if you are in a contract and want to change to a no-contract plan.
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Currently TMO does not offer a Rate Plan that Requires a contract. Period. You sir do not know what you are talking about. Please do your research correctly prior to opening your mouth. Thanks
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Just saw this, and the debate continues. I have 3 lines, all OUT OF CONTRACT on a grandfathered plan. Per the reps on the phone, if I change plans to the no-contract plan, I'll be charged $70.
You might wanna get up with your buds and see what's going one...
You might wanna get up with your buds and see what's going one...
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Yeah, that rep obviously doesn't know what they're talking about. As of mid February I believe, T-Mobile changed their policy. Customers who are out of contract DO NOT have to pay the migration fees. I know this for a fact. If you do want to switch, try calling back. Unfortunately no matter how much training T-Mobile gives its reps, some people just can't seem to grasp new policies correctly.
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True story. If your lines are out of contract there is no migration fee. Seems like some reps will never grasp somethings.
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There's a catch: if you're still under contract and switched to EM+ plans, you're obliged to go through the rest of contract.
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What?! You mean anybody from off the streets could walk in an leave on the new plans with a new phone and no contract, but your loyal customers still have to be tied down?!
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The "loyal" customers got a discount on the phone, right? That is why they are still tied to a contract. When you get a discount, you go under a contract. Plain and simple... I don't understand why this concept is so hard for people to understand. The new customers do not get any sort of discount on the phone, that is why they get the no contract rate plans. They pay FULL price for the phones. What is the point of a contract, if people can break them whenever they want. If they start a contract, they have to keep it, until the end on it.
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Oh, I know, my post was meant to be humurous in its assanine-ness. It's something I hear from customers so much, it just had to be thrown in there... =)
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You sir, are wrong on virtually every point. The only time you need to re-do your contract is when you are purchasing a phone at a discount, or if you are adding a discount (AAA or where you work). Rate plan changes do not currently require a new contract. In point of fact, T-Mo is encouraging its customers to switch to the no-contract Even More Plus plans.
I work for the company, I know what I am talking about. You do not.
I work for the company, I know what I am talking about. You do not.
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If you work for T-mobile then you should know that a customer on a granfathered rate plan is required to sign a two year contract when migrating over to a "Even More" rate plan. Once the customer is on an "Even More" account there is no penalty to switch rate plans.
T-mobile has always placed a customer under a one year contract when switching rate plans as long as it was a "promo" plan. You could call customer care and ask them for a non contract version of that rate plan but it would cut out free nights (if i remember from a while ago)
T-mobile has always placed a customer under a one year contract when switching rate plans as long as it was a "promo" plan. You could call customer care and ask them for a non contract version of that rate plan but it would cut out free nights (if i remember from a while ago)
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You are incorrect. Please stop posting incorrect information. Posts like this is why customers are confused. 🙄
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