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Makin' Me MAD!

babyvaz

Feb 18, 2010, 8:58 AM
How about this, you are a regular contract customer who has lived out your two year agreement currently going month to month, you see our new plans and want to change. Of course you do!
We advise you that you must pay the one time fee to migrate to the new plan, it shows up on your next months bill. You agree, next month pay your fee and get your new plan.
Well sorry to let you know that if you had waited we wouldn't have charged the fee as of February 15th since you're a month to month customer.
Backwards? Yep, lawsuit? Maybe.
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terryjohnson16

Feb 18, 2010, 9:25 AM
They shouldn't have charged people in the first place just to switch. It's another way to nickel and dime the customers.
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Mobile-El

Feb 18, 2010, 1:30 PM
They realized it was a real dis-satisfier and unpleasant experience to be charged the fee, so they stopped charing it. But to say "lawsuit", come on, really? Its a fee, companies, carriers, can charge whatever they want. dont like it? LEAVE! Thats whats wrong, everyone is an opportunitist. Backwards and a crappy decision, yes. Your post served no one and provided no new information to anyone. Why not take a better approach, like, "Hey I just got charged the migration fee from post pay to Even More Plus and now they waived it, what should I do?" Call Care and see if they will work with you, since it was a recent change. I just hate non productive complaints, share the issue and comment on it with some openness or solution, or you can jus...
(continues)
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Chrissy0614

Feb 18, 2010, 3:33 PM
Yes well unfortunately even if you called,complained, esccalted, spoke with SUP... this fee still cannot be waived....
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babyvaz

Feb 20, 2010, 12:26 PM
Well honey, I'm an employee, so I'm not complaining. And yes I said sue, because if you call me I will not waive a migration fee if you were month to month and forced to pay. Wanna know why? Corporate says so. You're most likely an indirect dealer right?
hehe
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Fleance2k5

Feb 21, 2010, 10:22 AM
Bottom line if you don't want the fee don't switch to the even more plus. If the customer agreed to switch to a plan (which in most cases they save money) and agreed to the fee i don't see the problem. It's not hard to understand. Since you work there you should know better. Sounds like to me you should find a new job. You must be one of the awesome employees that all the customers want to talk too. P.S. if a customer called me and was out of contract (prior to them switching to the even more plus) I'd go back and waive the fee but then again i care about my job and my customers and sometimes think outside of the black/white.
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babyvaz

Feb 26, 2010, 1:31 PM
would decline your adjustment, and I would get the callback from the customer, are you one of those awesome employees?
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Amarantamin

Feb 24, 2010, 9:50 PM
You are aware that attempting a lawsuit against the company you are employed under for policies you follow on a daily basis is... Nevermind, I'll let you figure it out.
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babyvaz

Feb 26, 2010, 1:31 PM
Yea, and you can shut you're face while your letting me figure it out!
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Jayshmay

Mar 14, 2010, 6:24 PM
Yeah, Y-E-A-H! ! ! ! ! !

People shouldn't be penalized for making their acct the way the want it!
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LilShorty

Mar 24, 2010, 10:50 AM
What an extremely mature response. 🙄

You shouldn't be so rude right after you bragged that you work for the company. There are other ways of letting the customer know that you're on their side on the issue.
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Amarantamin

Mar 24, 2010, 11:50 PM
Wow, what a royal... Nevermind, you can figure that one out on your own too, I'm sure. . . 😁
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Jayshmay

Mar 14, 2010, 6:18 PM
A lot of these stupid things the other national carriers DON'T do! It's YOUR acct, and you shouldn't be penalized for wanting to make YOUR acct the way you want it.
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Jayshmay

Mar 26, 2010, 11:30 PM
Tmo is the ONLY national carrier in the U.S. that penalizes people with a !!BS!! fee to make a rate plan change.
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smylax

Mar 27, 2010, 8:24 AM
If you're so upset that you've posted this 20x, CHANGE CARRIERS. T-Mobile is also the only carrier that offers a nationwide plan for the cost of Even More Plus. If you're too blind to see a one time fee is financially worth it if you're saving every month, get an accountant. GET OVER IT!!
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scotty7boy

Mar 28, 2010, 3:07 PM
I agree with smylax. I do hope people realize that T-Mobile doesn't charge a fee to the Even More plans. Only to the no contract rate plans (Even More Plus). I just always hear of people talking about this fee. You don't have to have the fee if you stay with contracted rate plans. The contracted rate plans are still cheaper than every other major carrier anyway. They also don't extend your contract for switching rate plans like most companies. I don't know of any other carrier that allows people to even switch to no contract rate plans in the middle of your contract. So a one-time charge of $35 isn't even that big of a deal. In 1 or 2 bills, you are already saving money. Get over it... and talk about something new already.
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