Out of Contract & Not upgrade eligable???
So heres the deal and I'm hoping some informed tmo employees can help me out. When I first got my 2 lines over 2 years ago we got them in my wifes name. About 3 months ago we transfered the account into my name because we could get a 15% discount because of the university I attend. So now that our contract is up they are saying we arn't eligible for an upgrade, even though we are out of contract, because if you do a change of responsibility your upgrade eligibility resets.
So.... what are my options. If I call and say I want to cancel my lines will I get sent to the saves department and get my upgrades or will they just tell me to bad.
If I do end up canceling my lines is there some caveat that I can't open new lines of service for...
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So.... what are my options. If I call and say I want to cancel my lines will I get sent to the saves department and get my upgrades or will they just tell me to bad.
If I do end up canceling my lines is there some caveat that I can't open new lines of service for...
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You have a couple of options.
I would port your numbers out to a PAYG phone and then cancel the contract. After the contract is canceled sign a new contract and port your numbers back.
Or if you dont care about your current phone number cancel and then join as a new customer. However you losse all you seniority as a customer.
Or if all elce fails call CS and talk to customer retainment they should be able to help you get a new phone and contract as long as your reasonable.
I would port your numbers out to a PAYG phone and then cancel the contract. After the contract is canceled sign a new contract and port your numbers back.
Or if you dont care about your current phone number cancel and then join as a new customer. However you losse all you seniority as a customer.
Or if all elce fails call CS and talk to customer retainment they should be able to help you get a new phone and contract as long as your reasonable.
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All of the benefits I have gotten over the past 20 years.....absolutely nothing!
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No, you can get a unlim talk plan for like 49$ bucks if you have been there for 24 mnths.
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KingHames ~ Customer care (though not my department, I work closely with them frequently) typically will inform you before a Change of Responsibility that it resets your upgrade eligibility. In my experience with such, a customer is usually given the option to do an upgrade BEFORE doing the change. I'm sorry to hear that you were not given that option. Since you did the change of responsibility, yes, your eligibility did re-set. I would double check with Care to see if you're on a contract, because normally a change of responsibility will reset the contract as I understand it. I would definitly speak with customer care, because depending on how many lines you have and how many overall you are approved for...it may or may not be benefici...
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