UMA international
Don't do it!!! HA!! So after all my asking and double checking I am now told usa UMA internationally DOES NOT work the same as it would in the US. All it would do interantionally is keep you from using your anytime minutes but you will be charged whatever the roamiing rate is.
Now why didn't they tell me this when I called twice in Nov, 4-5 times in Dec (before I got the phone and was told yes, you can talk unlimited),... Or when I got the phone at the store told them what I was going to do and they said yes wifi calls for free from whereever you are,... Or when I called in from Saudia Arabia cause I had problems connecting and told them why I got the phone. I spoke to Tmobile about what I was doing and what I needed for on over 10 differ...
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Now why didn't they tell me this when I called twice in Nov, 4-5 times in Dec (before I got the phone and was told yes, you can talk unlimited),... Or when I got the phone at the store told them what I was going to do and they said yes wifi calls for free from whereever you are,... Or when I called in from Saudia Arabia cause I had problems connecting and told them why I got the phone. I spoke to Tmobile about what I was doing and what I needed for on over 10 differ...
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Maybe I shouldn't say this 👿 but thanks for updating this forum. I was worried that this was too good to be true. Maybe Skype is not so bad after all!
Should we ask this forum to contribute to your outrageous t-mobile bill? A few dollars each from about a thousand memebers and you would be close.
Should we ask this forum to contribute to your outrageous t-mobile bill? A few dollars each from about a thousand memebers and you would be close.
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Well initially it sounds like false advertisement on TMO part.
But I'm just getting that from reading all the posts, so I could very well be wrong. But I know from experience delinquent accounts while in the military can be a pain in the ass. And if all is as it appears, my gut reaction would be to mail TMO a Camel Spider! 😈
But the slow & methodical way is to call them about the bill, explain what you were told & and your situation (military don't pay that well). And if then they won't work with you tell them to annotate that you are going to file a complaint with the Better Business Bureau and also with you're state attorney general. Usually you'll have to follow through with those claims but after a month or so you'll get a ca...
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But I'm just getting that from reading all the posts, so I could very well be wrong. But I know from experience delinquent accounts while in the military can be a pain in the ass. And if all is as it appears, my gut reaction would be to mail TMO a Camel Spider! 😈
But the slow & methodical way is to call them about the bill, explain what you were told & and your situation (military don't pay that well). And if then they won't work with you tell them to annotate that you are going to file a complaint with the Better Business Bureau and also with you're state attorney general. Usually you'll have to follow through with those claims but after a month or so you'll get a ca...
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The only problem here is that T-Mobile DOES NOT offically support international UMA calls. You need to have international permissions OFF so that your phone will not make a call over the regular towers overseas. Then, you need to use a wifi connection such as at someone's house or maybe an office. It usually will not work for places like an internet cafe.
T-Mobile never advertised using UMA internationally, nor is it anywhere on Streamline. That is why the Care reps couldn't really help you.
The way it works is simple. Lets say you have a router at your house in the US. It is untraceable to a physical location (well it kind of is, just not by T-Mobile.) If you took that router to Europe, Africa, wherever, it would work the same way. For ...
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T-Mobile never advertised using UMA internationally, nor is it anywhere on Streamline. That is why the Care reps couldn't really help you.
The way it works is simple. Lets say you have a router at your house in the US. It is untraceable to a physical location (well it kind of is, just not by T-Mobile.) If you took that router to Europe, Africa, wherever, it would work the same way. For ...
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My son was in Austria for the first semester of college and he used the UMA function on his phone all the time and never got billed. He did turn off the phone part so that his blackberry was only using the wifi and it worked awesome!! He paid for the unlimited calls through wifi and it saved everyone involved a lot of money.
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As with anything that is not offically supported, this is a "do at your own risk" strategy... T-Mobile may develop a way to counter this abuse of the system, or they may already have developed it.
Why do you say abuse?😕
Maybe TMO should promote this and get on board with it.
I think it would be great to have one carrier with great roaming agreements overseas but if you don't want to pay those charges use your UMA phone and call for free wherever you can find access. 🙂 (minus the $10/month charge for UMA)
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Oh I couldn't agree more!! I love UMA calling and unfortunately T-Mobile has not done enough promoting it! 😡
Currently the system does not officially support it internationally, even though it does work. Only reason I said abuse is because T-Mobile doesn't "officially" support this. I don't know if this is because they don't want people to do it or because they can't get it to work correctly 100% of the time.
But yeah, UMA is awesome! T-Mobile SHOULD promote the international use, it would be a VERY unique offering...
Currently the system does not officially support it internationally, even though it does work. Only reason I said abuse is because T-Mobile doesn't "officially" support this. I don't know if this is because they don't want people to do it or because they can't get it to work correctly 100% of the time.
But yeah, UMA is awesome! T-Mobile SHOULD promote the international use, it would be a VERY unique offering...
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I agree UMA is awesome! In my opinion promoting WIFI international would be a great selling point. As having the first Android phone. I don't know the money end but I don't think T-Mobile would lose a lot of $$ compared to the new customers they would gain.
Any T-Mobile marketing guys out there with an opinion?
Any T-Mobile marketing guys out there with an opinion?
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I say T-Mobile is taking advantage with UMA over Femtocell
since it uses 850 and 1900, it may be illegal to use it overseas (the 1900 band can interfere with WCDMA I)
and the carrier has GPS system to track the location, that it won't work overseas after all, while UMA doesn't have such restriction, it even can save some US small business in overseas!!!
since it uses 850 and 1900, it may be illegal to use it overseas (the 1900 band can interfere with WCDMA I)
and the carrier has GPS system to track the location, that it won't work overseas after all, while UMA doesn't have such restriction, it even can save some US small business in overseas!!!
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I just returned to the board after being gone for a while. And the answer is Hell to the No!! I paid that bill out right but let me tell you what happend. I just made a pyment to financial services. All was cool. Balance stil in 4 digits but said all is good, payments not late, and balance due date was in 2 weeks. 24 hours later phone off. Called to find out why. Well, account was transferred to high balance dept, an authority higher than financial services. They said "We tried to call you about the balance but since we didn't get a hold of you we cut service. This is common practice for such high balances."
Man was I #$$#^@ pissed! To make me more madder, they admitted they called me ONCE, didn't get me, shut me off. Called ONCE!!
I ...
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Man was I #$$#^@ pissed! To make me more madder, they admitted they called me ONCE, didn't get me, shut me off. Called ONCE!!
I ...
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Similar problem (but much smaller amount) I was in Canada roaming and they cut me off without a warning. Could not call customer service as the 800 number didn't work in Canada. Used Skype to call my wife who called customer service. She got a number I could call, not toll free, and I explained that I did not have a bill, I was current and had never been late. They said they tried to call or text me. My BB works fine in Canada so I think the were bull ^&^%$* me.
Gave them a credit card payment and they turned on my phone. They explained that I was using a high amount of roaming so they disconnected me. I was in the middle of the billing cycle so I had no bill. I was with clients and it was embarrassing!
If T-Mobile wants t...
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Gave them a credit card payment and they turned on my phone. They explained that I was using a high amount of roaming so they disconnected me. I was in the middle of the billing cycle so I had no bill. I was with clients and it was embarrassing!
If T-Mobile wants t...
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To give a little more info. The high balance team works hard to balance these types of situations. They don't just randomly turn people's phones off for fun. I'm assuming you don't roam that often either and it also sounds like you are using a personal phone as a business line. You may look into Moving that to a business line type account. Those usually don't get turned off as quickly in these types of situations. There are a lot of different things they take into account as well. Obviously thats an inconvenience and of course inconveniences suck but look at it this way. Some nice man took your phone internationally and ran you up a 3000$ bill. I'm sure that it would be more embarrassing to get your line turned off for no payment that suspen...
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Man "F" that! Sorry dawg, but T-Mobile was wrong. They knew I was roaming, I called to inform them that I would be roaming and where. I paid a HIGH balance bill from regualar roaming in the months previous. Bill was just has high. Again, they confirmed, they got the account on (Tuesday), tried to call me ONCE on (tuesday), couldn't get me so disconnected me. Confirmed by the rep I was speaking with AND their manager that I made be put on the phone. Not saying I was turned off for fun but there's more to the reason they cut me off. Especially since I just made a $600 payment the day prior. Yes, bill was that high. When it comes to collections, it's not about working with the customer, it's about how much money can you get from ASAP. So to mee...
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Like I said previously there are a lot of different reasons they will cut you off. Maybe you have a poor paying history or poor credit? Seems like that also ties into it too. Liability vs not. Not saying that they were wrong but I am saying there is probably a lot more to it other than what you are seeing or hearing. With or with out a mgr no one is going to say, "sorry sir but we haven't met our "quota" so we turned you off." Collections for a cell company works a lot different than a credit card or other type of collections.
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Paying history is fine, credit is fine. Now as far as there being more than what I am saying, afraid not. As I said in my post both the ep and their manager confirmed that they tried calling me ONCE, and it was the day after I made a payment. They received the account the day after I made that payment. They confirmed called once, didn't get a hold of me, shut me off. VERY POOR SERVICE. And I love T-mobile but that sh*t was f**ked up. Period.
Collections is collections is collections. The objective is to collect. Period. Collecting is a part of dept goals. That's why they ask "Well, how much can you giv eus today?" They need to collect. Maybe not a credit card copmany but the job is to collect. Ever heard of the university of phoenix? LOL...
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Collections is collections is collections. The objective is to collect. Period. Collecting is a part of dept goals. That's why they ask "Well, how much can you giv eus today?" They need to collect. Maybe not a credit card copmany but the job is to collect. Ever heard of the university of phoenix? LOL...
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Yeah i clearly have a different opinion... Personally if i were you I'd be extremely happy they gave you any credit. The credit they gave you is considered a "goodwill" credit. Which means its solely a nice person credit. It seems like the rep was extremely nice to you and must have went to hell and back trying to give it to you. I'd feel lucky.
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Dozens of us on HowardForums have reported using UMA overseas w. no problems. (Only exception seems to be, sometimes, in So. Korea where a user simply has trouble connecting. Billing is never an issue.
I am sure the user in this case wound up connecting via cell tower. Most UMA phones ddon't give you the option to only connect via UMA. It is very easy for the phone to jump out of UMA to tower as you are placing a call.
Since UMA first came out the summer of 07, we have used it in Ireland, Israel, Costa Rica, Dubai etc. etc.
Love those free calls.
I am sure the user in this case wound up connecting via cell tower. Most UMA phones ddon't give you the option to only connect via UMA. It is very easy for the phone to jump out of UMA to tower as you are placing a call.
Since UMA first came out the summer of 07, we have used it in Ireland, Israel, Costa Rica, Dubai etc. etc.
Love those free calls.
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