Suggestions for cutting thru the bureaucracy appreciated here
T-Mobile has sent me three defective SDA's. I can't keep wrestling with these things, nor can I continue to afford to be limited in conducting my business as I am.
After several months of paying for services I haven't been able to use, I want a different phone model (anything with the same functionallity).
They insist on sending me a fourth SDA, and their customer service people have become parrots, reciting policy.
My son had the same problem and they replaced his with a different model on the first go-around.
I've filed with the state consumer protection agency. Any other ideas on how to get the attention of someone at T-Mobile who is allowed to think and act?
Thanks ahead of time.
After several months of paying for services I haven't been able to use, I want a different phone model (anything with the same functionallity).
They insist on sending me a fourth SDA, and their customer service people have become parrots, reciting policy.
My son had the same problem and they replaced his with a different model on the first go-around.
I've filed with the state consumer protection agency. Any other ideas on how to get the attention of someone at T-Mobile who is allowed to think and act?
Thanks ahead of time.
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call and ask for the technical department and ask to speak to a supervisor.. they will fix the problem and in California there is a "Lemon Law " where after 3 failed attemps with anything purchsed to correct the problem, they are required to replace yoru phone with a brand new device of equal or greater value and specs... i hope that helps you...
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Visa, thanks. I spoke to a supervisor in the technical department today. That person was the most stubborn, kept talking over me (almost chanting the policy). The best she would do was to "submit my request for someone higher up to call me." So that's were it stands.
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Do you live in California? If not, there are quite possibly completely different rules regulating phone exhanges. I work at a T-Mobile corporate store in the Midwest, and I believe we can only get the customer a alternate handset if the phone has been exhanged 3 times in the last 90 days, or something to that affect.
Maybe someone else can answer that question better than I, but thought it could help.
Maybe someone else can answer that question better than I, but thought it could help.
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Thanks; I appreciate the thought and effort. However, I'm in New Hampshire. I'll try another store and see if they can get creative.
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I AM GOD said:
Read the warranty terms.
Excatly. If he has the same problem the 3rd time around, you can get a comprable replacement. It does say so on the warranty terms. So YOU stop whining!!!
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🤠I trhought that he was upset about getting a third sda.....my fault....
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Have you tried going to a corp store? If you tell them the story, they maybe able to help you get a replacement. I have done several warranty exchanges for customers directly on the store computer. On the warranty screen it sometimes lists an alternate phone. That's my $0.02
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Thanks. I've tried one, who told me they couldn't do anything about it, and to call customer service. But I'll try another.
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