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.........T-Mobile HotSpot@Home customer only.........

gprsking

Jun 29, 2007, 7:07 PM
We're interested on hearing your opinions for our new service and we want to know what you think...
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Zanarkin

Jun 30, 2007, 4:51 PM
You need to move ahead in phone style and innovation and not backwards with the current @home offerings.

The younger generation which is more likely to abandon home phone service or not have it so far is who your going after and offering phones that only my mom might consider cool isn't the way to go.

I've had three customers so far this week like the idea of @home until seeing the phones. Sitting between a Samsung Trace and the Rizr, the @home phones look like clearance models from 2006.
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dustin.gery

Jun 30, 2007, 5:21 PM
True, but it is obvious they wanted to offer something right away to the moms and dads that pay for there kids. the Blackberry Curve will work with the @home service. Expect more in a short future. Just because 3 customers were turned off by the 2 new phones they offer, doesnt mean that will be the trend.

Late June- Samsung T409, and Nokia 6086
July- ........something im sure
August- BB Curve

Everything that comes out in the near future will have the @home service.

They marketed these 2 particular phones to the people that wanna save money. not listen to music, take 3 MP pictures, and Surf T-zones all day.....but those phones will come.

These things take time, be patient.
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cellphoneninja

Jul 9, 2007, 2:21 PM
hey the samsung blast is coming out, its a bad azz slider, black and red. im pretty sure its hotspot@home compatible.
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celnut

Jul 9, 2007, 2:59 PM
When is it coming out?
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Zanarkin

Jul 10, 2007, 3:16 PM
I received a booklet on the Blast yesterday...it doesn't even have WiFi much less Hotspot@home
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bruce123

Jul 3, 2007, 3:59 AM
yes this is my opinion about T-Mobile HotSpot@Home
I PURCHASED and USE the service and I am happy to
say it works great. My primary reason to get the
service is for the signal and not being charged for minutes. Not interested in using in overseas.
I got the Nokia phone and the D-link router. True the Nokia phone is basic but the calls are crystal
clear both on GSM and WIFI. I get a strong signal
with the D-Link router and its range is good you should not have a problem in a single story home.
Also the battery life is better than the razor i replaced. Now here is some of the negatives.
When the phone is on WIFI the voice mail does not
work correctly meaning that when I press and hold
#1 key to call voice mail it does not r...
(continues)
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celnut

Jul 3, 2007, 11:27 AM
I tried the service and had major problems inside my one-story home. My calls switched to cellular too often and made a loud clicking noise when it did. Also, I got many calls that were dropped and/or and no volume will switching. I think the system needs to be perfected more. I had many calls that switched back and forth therefore eating up my cellular minutes. Glad you had good luck in your home but mine was returned. I get alot better service with Tmobile cellular towers in my home than I did with the wifi.
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SecondHand

Jul 3, 2007, 11:29 AM
This actually doesn't eat up your minutes at all. If the call starts on the wireless system, you could drive 50 miles away and it doesn't matter. The minutes are counted by what system you are on when the call was ORIGIONATED.
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celnut

Jul 3, 2007, 11:32 AM
Where did you get that information?? I was never told that or I would have not returned it. Are you positive about this?
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celnut

Jul 3, 2007, 11:33 AM
So if you start out on wifi, leave the house and talk an hr you are saying all is billed on wifi? That does not sound very logical to me.
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lancekalzas

Jul 10, 2007, 8:02 AM
That is correct. It's based on the origination point. The reverse is also true. If you start on gsm and switch to wi-fi, then it's still counting against your minutes.
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SecondHand

Jul 3, 2007, 12:01 PM
I work for T-Mobile and am positive. It works the same way with unlim nights and weekends. On the other hand though, if you are driving home and them switch over automatically to wireless once you get home, then the call is NOT unlimited. Whatever you are utilizing when you start the call (gps or voip) is what the entire call is billed as.
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celnut

Jul 3, 2007, 12:03 PM
When I looked up my minutes on my online account it showed otherwise. Do you know why that would be?
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SecondHand

Jul 3, 2007, 12:13 PM
If it was switching back and forth for some reason, then it might have started on T-Mobile GPRS and then switched to the wireless after it was connected. This would then be counted as GPRS. That is the only thing I can think of.
And as a side question, it shouldn't have been jumping back and forth like that. Were you using the T-Mobile router that prioritizes the phone calls?
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celnut

Jul 3, 2007, 12:34 PM
SecondHand said:
If it was switching back and forth for some reason, then it might have started on T-Mobile GPRS and then switched to the wireless after it was connected. This would then be counted as GPRS. That is the only thing I can think of.
And as a side question, it shouldn't have been jumping back and forth like that. Were you using the T-Mobile router that prioritizes the phone calls?

No I was using my router which is a wireless-g linksys just like Tmobiles.
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V-Town

Jul 3, 2007, 1:38 PM
Thats probably exactly why you were having so many problems. It may look like T-Mobile's router, but it is definatly different.
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celnut

Jul 3, 2007, 2:55 PM
So are you all saying that I should purchase the Tmobile router, which BTW is a Linksys like mine? I do live in an area which has a strong signal for Tmobile. I use lots of minutes and thought using the wifi would help cut costs. However, if it switches back and forth I could be running up quite a bill. It does charge for cellular minutes when on the towers. At least that is how my online account shows it.
Does anyone else have the wifi and have this problem?
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tonyvs12385

Jul 4, 2007, 12:49 PM
The routers are different. they are the same as in looks and what they do, but your current router is made for ONLY data connections essentially, meaning that data transfer is primary. the t-mobile router, however, the "VoIP" is primary so the calles will ALWAYS come clear and will not keep switching back and for. so basically your router is kicking you off, and the t-mobile router will not. also it depends on bandwith, too much and your calls will be dropeped.

also, yes, as long as the call is ORIGINATED on your wi-Fi network or ANY t-mobile HotSpot locations i.e. starbucks, fedex-kinkos, borders. your calls are unlimited until you hang up.

and the t-mobile router is free regardless. you just need to dish out 50 bucks and get it back ...
(continues)
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celnut

Jul 7, 2007, 8:13 PM
Thank you for your respone. I will try it again but this time with the Tmobile router.
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tmosmac

Jul 8, 2007, 11:59 AM
When I read that your phone kept switching from GSM to Wifi, it's because you have a strong signal at your house. The default on the phone is to switch to the stronger signal. Sometimes the GSM and Wifi will "fight" over the signal and it will actually drop the call after switching back and forth. If you set the phone to always use Wifi, even if the GSM signal is stronger, you will not have these problems.

T-Mobile's router will probably help as well.
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celnut

Jul 9, 2007, 1:09 AM
That would be nice but there is no way to set the Nokia to always use wifi. Maybe in the near future there will be.
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tonyvs12385

Jul 9, 2007, 12:14 PM
i asked our IT guy and he said that it would be a difference between the t-mo router and non t-mo router. regardless if your cell tower has strong signal thew wifi is closer and should give a higher signal strength. but again, you really don't know unless you try. personal experience (since we have to test it ourselves) is the the t-mobile router works A LOT better, but i really didnt have too much problem with my personal router until our 4 laptops tried to download stuff, then it kicked me off all the time.
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tmosmac

Jul 10, 2007, 3:44 PM
Hmmm...
You may be right, but I got that information from our T-Mobile engineer that stops by regularly. He said that a call can be bounced from a GSM tower to Wifi, mostly in cases where the GSM signal is strong, and that can cause a call to be dropped.

I certainly don't doubt that the T-Mobile routers work better, though.
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bruce123

Jul 3, 2007, 1:15 PM
Sorry to hear you are having problems with the service it looks like if you live in a area with Strong GSM signal it may switch back and forth. It seems the signal bars drop when you move away from
the router. My GSM signal is good at best meaning
I get 2 to 4 bars on the phone. Before I signed up with the HotSpot@home service I read all the info on the net before I made a decision. I have had problems with lynksys products in the past so that was a no-brainer and it was a fact that samsung phones do not hold a good signal so for me it was an easy
choice. Also I am using DSL for High Speed Internet.
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lancekalzas

Jul 10, 2007, 8:01 AM
Switching back and forth doesn't cost extra minutes. T-Mobile bases the decision to count the call towards your minutes or not on a point of origination philosophy. If the call starts on wi-fi and goes to gsm, it's still free. If the call starts on gsm and goes to wi-fi, it's going to count against your minutes. Night and day minutes work the same way, it's based on when the call started.
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gprsking

Jul 3, 2007, 12:14 PM
Thanks for replying when you activated the service, what was that got your attention?
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celnut

Jul 3, 2007, 12:36 PM
gprsking said:
Thanks for replying when you activated the service, what was that got your attention?

Who are you asking?
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gprsking

Jul 3, 2007, 12:38 PM
you....
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