JD Power Award, Customer Care 2007 (Vol. 1)
T-Mobile Ranks Highest in Wireless Customer Care Performance for a Fifth Consecutive Time
WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
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WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
(continues)
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Interesting,
Why do they wait so long to issue the results? Seems like results that are 11-13 months old would be pretty irrelevant.
Why do they wait so long to issue the results? Seems like results that are 11-13 months old would be pretty irrelevant.
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I love 'perception surveys'
Volume 1 is based on responses from more than 13,970 wireless customers who contacted customer care within the past year.
What that says to me is that more people had to contact T-Mo customer care to resolve issue's they should not have had to begin with.
Volume 1 is based on responses from more than 13,970 wireless customers who contacted customer care within the past year.
What that says to me is that more people had to contact T-Mo customer care to resolve issue's they should not have had to begin with.
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I know I had powertel before and a little after they were bought by voicestream. But they are non existent in the Carolina's except extreme southern S. Carolina!
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I wouldn't mind having their nokia 6133. It's like my 6255i that I had w/ Alltel, but GSM and more current.
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thickjake said:
I love 'perception surveys'
Volume 1 is based on responses from more than 13,970 wireless customers who contacted customer care within the past year.
What that says to me is that more people had to contact T-Mo customer care to resolve issue's they should not have had to begin with.
I'm confused. Are you saying that Cingular didn't have anyone contacting CC?
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Oh they did....Each company has some unhappy customers. I've done a lot of ports from Cingular.
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paddyoc said:
Oh they did....Each company has some unhappy customers. I've done a lot of ports from Cingular.
I'm sure. 😉 I just always find it amusing when people act like their company's CC has tumbleweeds blowing and crickets chirping due to lack of activity.
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Thats what I'm saying. No company is perfect, I've taken a lot of numbers from Verizon and US Cellular as well. But I still get a lot of disgruntled TDMA customers as well. Cingular charges them $5 a month until they switch, while Rogers (in Canada) will be giving gsm phones out and allowing them to keep their existing plans. I'm not saying Cingy has bad customer service, but.......
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JD Power & Associates, part of the Deutsche Telekom family of Companies, consistently ranks T-Mobile as number one in customer care.
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jcoberg10 said:
is that a quote if so where is it from i have to see it!! 🤣 😁
Sorry, it is a lefteyeiu2006 original phrase. I am glad you liked it.
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