What percentage of your customers that complain have Razr's?
Or other Motorola's.
But it seems that all the people who would come in and complain about their Cingular service, their phone, blah blah, had a v220 or v180 and have upgraded to the razr.
People.
Honestly, I can safely say that at least 80% of the people who come into my location complaining about service or phone issues have razr's or other motorola's.
The number may even be as high as 90%.
But it seems that all the people who would come in and complain about their Cingular service, their phone, blah blah, had a v220 or v180 and have upgraded to the razr.
People.
Honestly, I can safely say that at least 80% of the people who come into my location complaining about service or phone issues have razr's or other motorola's.
The number may even be as high as 90%.
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I don't think we get many service complaints from razr owners, we mostly get hardware complaints. Probably around 64.5 of total complaints have the razr.
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We get a high percentage also but if you compare it to the percent of people that have the razor i dont think its bad.
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I've seen some RAZRs do some bizarre stuff. One time a lady came in the store and she would open her RAZR and go in her phonebook and that thing will scroll down the list of names (and it wouldn't stop) 🤣 Once it'd reach the end of the list it would start all over from the top of the list....
I saw another RAZR with the screen divided in half. One half worked, the other one didn't.
Lot's of charging problems!
Bluetooth problems (not keeping connection)
Buzzing.
Gosh I hate the RAZRs....
I saw another RAZR with the screen divided in half. One half worked, the other one didn't.
Lot's of charging problems!
Bluetooth problems (not keeping connection)
Buzzing.
Gosh I hate the RAZRs....
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I can safely say that I am not surprised at the responses you guys have submitted.
And yes, although we may sell a lot of Razr's, we also sell a lot of OTHER phones.
If we went out on a limb and said 20% of customers had Razr's, then law of averages should state that 20% of customers who complain would have Razr's.
Since it's significantly higher, I think it helps prove how crappy the phone/manufacturer is.
And yes, although we may sell a lot of Razr's, we also sell a lot of OTHER phones.
If we went out on a limb and said 20% of customers had Razr's, then law of averages should state that 20% of customers who complain would have Razr's.
Since it's significantly higher, I think it helps prove how crappy the phone/manufacturer is.
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atleast 80% of them are razrs
the other 20% i would say are using x427's
the other 20% i would say are using x427's
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and yet they keep making the thing and pumping out new verisons of the same crap...i just tell people its an entry level phone with anorexia...and like anorexia, you maight not see anything wrong on the outside, but its all screwed on the inside
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Having done this for an age I can safely say I do not see a higher PERCENTAGE of phones failing over any other. Now, I do see more Motorola handsets come in, but simple statistics explains this since we also (Cingular as a whole, this region, my market and my stores) sell more Motorola phones than any other.
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So what's the replacement for razor when you keep sending back through warrenty exchange?
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mistercrinkles said:
Or other Motorola's.
But it seems that all the people who would come in and complain about their Cingular service, their phone, blah blah, had a v220 or v180 and have upgraded to the razr.
People.
Honestly, I can safely say that at least 80% of the people who come into my location complaining about service or phone issues have razr's or other motorola's.
The number may even be as high as 90%.
If it may even be as high as 90% then it's quite possible that it could be as low as 70%. You should do an actual percentage every day. Each time you get a customer with a complaint about their phone or service ask them what phone they have. Write the model down and tally them up at...
(continues)
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