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C1500 missing network

KathiKY1

Oct 27, 2006, 8:48 AM
I was getting the message "SERVICE UNAVAILABLE" and so I went to Cingular's site for help with phones. It said there should be an option on the menu to select the network, but where their instructions say Network, my phone says Worldphone instead.

I was told my phone was a Cingular locked phone when I bought it, but CINGULAR doesn't show up on the front screen.

Is there anything I can do to get this phone hooked up with Cingular? The previous owner claims it was working fine, and all other settings are set to Cingular... just doesn't seem to have any place where Network is selected or showing up.
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sangyup81

Oct 27, 2006, 9:28 AM
What about your SIM card?
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KathiKY1

Oct 27, 2006, 10:52 AM
My SIM card is for Cingular. I've been using it in my other phone.

The only thing I can figure is that this new (but used) phone doesn't have that menu option Settings-Connection-Network Selection. Where Cingular shows Network Selection as the first option, mine says Worldphone. I can only select the GSM and nothing more.
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the_eraser

Oct 27, 2006, 10:58 AM
did you try a master reset?
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KathiKY1

Oct 27, 2006, 11:07 AM
No. I don't know how, but if I did then wouldn't I lose all those settings for Cingular?
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crackberry

Oct 27, 2006, 11:11 AM
no. it would put it back the way cingular programmed it.
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KathiKY1

Oct 27, 2006, 11:19 AM
How do I do a master reset? I did the reset option where "Network Selection" should have been.
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crackberry

Oct 27, 2006, 11:44 AM
first, under connection, did you select network selection or network profile?
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KathiKY1

Oct 27, 2006, 11:53 AM
I have only these choices under CONNECTION:

1. World Phone
1. America
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crackberry

Oct 27, 2006, 12:12 PM
did you select america?
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KathiKY1

Oct 27, 2006, 12:28 PM
yes... that's what the
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KathiKY1

Oct 27, 2006, 12:33 PM
Sorry... didn't realize that using a character cut off my message. My menu after CONNECTION:

1. World Phone
1. America
2. Europe
2. GPRS Attach
1. Power On
2. When Needed
3. Network Profile
4. Reset Network

I did the reset both here and at the master reset but nothing changed.

Yes, I selected America, and Power On, and verified that all the settings under Network Profile matched Cingular. I don't have anything under DNS though. Should I?
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