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Warning for Potential and Existing Customers

wwehavok85

Oct 4, 2006, 12:04 AM
This is a warning to ALL customers, new or existing, no matter your carrier.

If you Google search "free cell phone," you will get millions of search results that will take you to all kinds of websites. Some are actual carrier sites like Cingular or Verizon, but 99.9% of them are 3rd party online retailers or "etailers". This websites are authorized dealers that usually sell phones and service for all the major service providers and the phones prices are incredibly low.

For instance, you can get America's Favorite Cell Phone (unless you are a CS rep or a customer who has gone through 4 different ones to only exchange it for a GOOD phone like the SE W600i) the Motorola RAZR for FREE!!! 😁 No major cellular provider currently offers th...
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drose224

Oct 4, 2006, 6:42 AM
I'm a consumer and I just upgraded 4 phones on a family talk plan. I know I could have gotten my phones cheaper (for free on line), but I went to a Cingular Store that is local to me. I appreciate the good customer servive I received and knowing I can stop back in to have questions answered is assuring to me. I also believe in spending my money in my local area when I can. Keeps local people in business and pays wages to employees in my community.

Thanks for the job you guys/gals do.
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sangyup81

Oct 4, 2006, 9:32 AM
That would only have been possible if you are talking about Cingular.com.

Those etailers don't do upgrades.

Sorry if cingular.com is what you actually meant though. It's just that most customers aren't nearly smart enough to know that.
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drose224

Oct 4, 2006, 10:53 AM
I upgraded at a Cingular Corporate Store.
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sangyup81

Oct 5, 2006, 1:38 AM
I was talking about what you were comparing the local store to, not what kind of local store you upgraded at.
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wwehavok85

Oct 5, 2006, 11:27 PM
sangyup81 said:
Those etailers don't do upgrades.



Actually, some etailers DO upgrades. Letstalk.com is the only one I know of. They call it a Contract Extention (which it is), but the prices are different. They are higher for existing customers which I still don't understand. Radio Shack and Walmart do the same thing.
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PhoneHero

Oct 6, 2006, 8:33 AM
the reason why is b/c the gross profit on an upgrade is lower than a new activation, it doesn't increase they're customer count, it keeps revenue steady instead increasing it
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wirelesscom1

Oct 4, 2006, 4:56 PM
Just wish all customers were like this! I love it when a customer buys a phone at Wal-Mart and comes to my store to complain about them and expects me to fix it!
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chainsaw

Oct 4, 2006, 5:02 PM
thanks!
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PhoneHero

Oct 6, 2006, 8:37 AM
buying localy is a smart idea, but also consider the store, return policies are different at authorized agents (like my store), most authorized agents have a "restocking fee" or a stupid "processing fee"; the deals are usually better and it can be negotiated if i want, but returns are more restricted; for example

customers can't return without a box (if you sent the rebate we can't take it back at all)

anything missing is a $50 charge per part

if they're cancelling and returning its a $50 restocking fee

people yell at me saying cingular saying that cingular wasn't ganna charge me, but the charges aren't from cingular they're from the store.
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