Can somebody quickly outline what the new policy is?
Sorry if I sound stupid here, I have breifly gone over the last couple of page worth of threads and I gather that the new upgrade policy that everybody is bitching about has to do with higher end customers getting more of a discount then the good ol' 29.99 customers, however I am not a Cingy employee nor customer and wondered if somebody could breifly spell out what the new policy was that everybody seems pissed at.
All I can find is people just complaining what it is but I am still not clear on what exactly the terms of it is.
Thanks
All I can find is people just complaining what it is but I am still not clear on what exactly the terms of it is.
Thanks
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the new upgrade policy......it hasnt had an effect on me yet i dont know if its coming to my market or not.
but basically your not eligable for an upgrade until your profitable. meaning if you a 9.99 line with a treo dont expect an upgrade until they have gotten the cost of the treo back and made a nice profit from you (could take 2 years for this to happen.
a good example of this are these links here:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
thats as much as i can give honestly since it hasnt really had an affect on my market yet we havent been givin the good ol' corperate speech yet.
hope this helps
but basically your not eligable for an upgrade until your profitable. meaning if you a 9.99 line with a treo dont expect an upgrade until they have gotten the cost of the treo back and made a nice profit from you (could take 2 years for this to happen.
a good example of this are these links here:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
thats as much as i can give honestly since it hasnt really had an affect on my market yet we havent been givin the good ol' corperate speech yet.
hope this helps
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Just got off a managers conference call and that's not quite right. Basically, EON (I think they said Excessive Off Network) customers would not be eligible.
The original documentation said "less profitable" customers, but we were told that this will affect less than 2% of customers and just those outside of our corporate service area.
The original documentation said "less profitable" customers, but we were told that this will affect less than 2% of customers and just those outside of our corporate service area.
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so i was right now im not?
are they gonna let the EON customers keep their contracts now and not cancel them?
are they gonna let the EON customers keep their contracts now and not cancel them?
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Exactly what I asked.
Our store had a customer who is moving from an off network city to our city for work with a very large company. They currently have all of the bills going to their address in the off network city, but 98% of their usage is on network. They will get a letter telling them they may be cancelled because currently EON cancellation is based only on billing zip code. No one will actually check this account to see that 98% of the usage is on network before the letter is sent. The customer will be told to get a PO Box or zip code in an on network area if they want to keep service.
If they had an on network zip, but the usage was EON, they would be allowed to keep the account, but they wouldn't be eligible to upgrade re...
(continues)
Our store had a customer who is moving from an off network city to our city for work with a very large company. They currently have all of the bills going to their address in the off network city, but 98% of their usage is on network. They will get a letter telling them they may be cancelled because currently EON cancellation is based only on billing zip code. No one will actually check this account to see that 98% of the usage is on network before the letter is sent. The customer will be told to get a PO Box or zip code in an on network area if they want to keep service.
If they had an on network zip, but the usage was EON, they would be allowed to keep the account, but they wouldn't be eligible to upgrade re...
(continues)
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Yeah, my reps are under strict orders to let me know the first time they run into one of these, and nothing yet.
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The customer will be told to get a PO Box or zip code in an on network area if they want to keep service.
Cingular Genius! 🤣
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Basically actually using the service as advertised will disqualify you from upgrade eligibility from what I can gather.
If you have a service plan where you pay considerably more for what you actually need and use, then you will be eligible.
If you have a service plan where you pay considerably more for what you actually need and use, then you will be eligible.
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funny response but not fully true.
heres an example:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
heres an example:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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🤣
Sure it is true, unless customers want to:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
or
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Sure it is true, unless customers want to:
The customer will be told to get a PO Box or zip code in an on network area if they want to keep service.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
or
If it is due to revenue then they could increase their plan.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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How can they expect customers to understand that if most of the reps cant even get their brains around it, and they know 10000% more then the average customer?
I know over here on the VZW side the New Every 2 is confusing to most people.
This policy seems really confusing.
I am not one to start flame wars but Cingular is really screwing up on this one, at least on the surface they appear to be.
I know over here on the VZW side the New Every 2 is confusing to most people.
This policy seems really confusing.
I am not one to start flame wars but Cingular is really screwing up on this one, at least on the surface they appear to be.
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As someone who had to spend time this afternoon not being able to fully explain to a customer why it was that he was off contract and not eligible for an upgrade believe me I agree.
I checked the account notes, as prompted by POS.com and it gave me a laundry list of "possible reasons"...which upon checking were only one criterion short of being the full list stated in the policy. Which says to me that either he was committing almost all of the new profit crimes or it's just a blanket account note to "help me explain the situation".
Honestly his usage looked in line, he's certainly on a high enough rate plan, and he hasn't had an upgrade in over 2 years.
I'm lovin' this whole thing lemme tell ya! The first business customer that co...
(continues)
I checked the account notes, as prompted by POS.com and it gave me a laundry list of "possible reasons"...which upon checking were only one criterion short of being the full list stated in the policy. Which says to me that either he was committing almost all of the new profit crimes or it's just a blanket account note to "help me explain the situation".
Honestly his usage looked in line, he's certainly on a high enough rate plan, and he hasn't had an upgrade in over 2 years.
I'm lovin' this whole thing lemme tell ya! The first business customer that co...
(continues)
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