Glad I chose Cingular!
After hemming and hawing and research all the Carriers, I went with the T637 and Cingular.
Im glad now that there are 'glitches" in the merger. As an 8 year ATT customer I cannot imagine the thought of having to stay on their skinny GSM network if the Cingular deal fails.
I took a last stand at Verizon but the reps totally turn me off with their scripted answers to logical questions. Two different fac stores gave me the SAME answers. Obviously corporate is telling them how to answer the difficult questions re...no BT phones and the wimpy extended services network. The old rigorous testing and EVDO 'soon" answers....oh yeah and JD Powers and consumer reports. One rep said Europe was going CDMA!!!
Im glad now that there are 'glitches" in the merger. As an 8 year ATT customer I cannot imagine the thought of having to stay on their skinny GSM network if the Cingular deal fails.
I took a last stand at Verizon but the reps totally turn me off with their scripted answers to logical questions. Two different fac stores gave me the SAME answers. Obviously corporate is telling them how to answer the difficult questions re...no BT phones and the wimpy extended services network. The old rigorous testing and EVDO 'soon" answers....oh yeah and JD Powers and consumer reports. One rep said Europe was going CDMA!!!
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Seriously.. you post the same thing in two forums. I'd love to make you feel like an a*s if you came into my store.
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85 percent you are representing VZW on here...don't be arrogant a*s yourself buddy okay?
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He can't help it. it's misuse of corporate training at work!
I already met you 85percent in quite a few Verizon stores in AC and here in Las Vegas. All tried to make an azz out of me and in the beginning of my research they did indeed succeed. But it only served up incentive for me seek out the kinks in Verizon's Armour which are indeed there and nicely covered up by corporate speak.....oh and JD Powers.
I'm not posting in these forums for employees. I post for the customers who are doing some research and seeking opinion from other customers who have done the same. I'm hoping those who complain about the technology will do their own DD and select a service based on that only not some overzealous CSR who needs to make a Porche paym...
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I already met you 85percent in quite a few Verizon stores in AC and here in Las Vegas. All tried to make an azz out of me and in the beginning of my research they did indeed succeed. But it only served up incentive for me seek out the kinks in Verizon's Armour which are indeed there and nicely covered up by corporate speak.....oh and JD Powers.
I'm not posting in these forums for employees. I post for the customers who are doing some research and seeking opinion from other customers who have done the same. I'm hoping those who complain about the technology will do their own DD and select a service based on that only not some overzealous CSR who needs to make a Porche paym...
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kingfrog77 said:...
He can't help it. it's misuse of corporate training at work!
I already met you 85percent in quite a few Verizon stores in AC and here in Las Vegas. All tried to make an azz out of me and in the beginning of my research they did indeed succeed. But it only served up incentive for me seek out the kinks in Verizon's Armour which are indeed there and nicely covered up by corporate speak.....oh and JD Powers.
I'm not posting in these forums for employees. I post for the customers who are doing some research and seeking opinion from other customers who have done the same. I'm hoping those who complain about the technology will do their own DD and select a service based on that only not some overzealou
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85percent said:...kingfrog77 said:
He can't help it. it's misuse of corporate training at work!
I already met you 85percent in quite a few Verizon stores in AC and here in Las Vegas. All tried to make an azz out of me and in the beginning of my research they did indeed succeed. But it only served up incentive for me seek out the kinks in Verizon's Armour which are indeed there and nicely covered up by corporate speak.....oh and JD Powers.
I'm not posting in these forums for employees. I post for the customers who are doing some research and seeking opinion from other customers who have done the same. I'm hoping those who complain about the technology will do their own DD and select a service ba
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OK 85. So you are in sales in an industry that rates slightly higher then car sales (albeit Verizon is the best of the worse in Cust Sat according to JD Powers anyway). And you are in sales with that smooth and classy personality. Go figure! Car sales would be a step up for you little man. It's unfortunate guys like you work in the industry adding to the negative reputation leaving the few nice guy's stuck in your muck and mire.
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kingfrog77 said:Not really, but some Eurotrash carriers entertained the idea of CDMA by inviting Qualcomm reps over to give them the skinny.
....oh yeah and JD Powers and consumer reports. One rep said Europe was going CDMA!!!
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Ok but thats a long way from going CDMA as was represented with a straight face. Especially when Verizon is implimenting GSM phones for travelers!
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kingfrog77 said:I'm just saying that certain carriers over there entertained the thought because of the initial problems they were having with WCDMA.
Ok but thats a long way from going CDMA as was represented with a straight face. Especially when Verizon is implimenting GSM phones for travelers!
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kingfrog77 said:
Especially when Verizon is implimenting GSM phones for travelers!
and there is reason for VZW to impliment GSM phones for travelers since Europe and Asia use GSM.....if they were using carrier pigeons then VZW would be giving out carrier pigeons for international travelers....whats your point? it doesnt prove that either technology is superior over the other, a vast majority of the world speaks english, does that mean its better than any other language?
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No, but it does show what the most SUCCESSFUL wireless telephony standard is. It DOES impact phone choices, it does affect pricing, and it does go to show that something can be superior without being the standard.
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phonepimp3376 said:
No, but it does show what the most SUCCESSFUL wireless telephony standard is. It DOES impact phone choices, it does affect pricing, and it does go to show that something can be superior without being the standard.
Okay phone pimp let's talk about Europe...how many european cell phone users(all of them) HAVE to be on GSM. Say they had the option, how many TOTAL subscribers are there in Europe...you could automatically say probably about 1/2 would go to CDMA if they had the option...you brought this upon yourself buddy. Europe is a major trend setter for the world and if they weren't mandated to be on GSM I would suppose things would probably be a lot more even worldwide...
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TheVZWMan said:...phonepimp3376 said:
No, but it does show what the most SUCCESSFUL wireless telephony standard is. It DOES impact phone choices, it does affect pricing, and it does go to show that something can be superior without being the standard.
Okay phone pimp let's talk about Europe...how many european cell phone users(all of them) HAVE to be on GSM. Say they had the option, how many TOTAL subscribers are there in Europe...you could automatically say probably about 1/2 would go to CDMA if they had the option...you brought this upon yourself buddy. Europe is a major trend setter for the world and if they weren't mandated to be on GSM I would suppose things would probably be a lot mo
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Just remember, Europe is only a small part of the over 200 countries that currently use GSM. Most choose GSM because it is a lower cost alternative, and less expensive to maintain than CDMA.
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Yes, but I can almost gaurentee you that if Europe had not mandated GSM thing would be a little more even worldwide...people look to us and Europe for trends and so on...when they see in the US there are only 2 major CDMA companies, one of which does worth a damn, and in europe it's all GSM ...which way do you think it's going to go?
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Actually, I myself would look to China, Japan and Korea...the major tech hubs. Wanna talk about places where they like their technology inexpensive and loaded with features?
Main reason GSM is so strong there, even though part of Korea is getting on the CDMA bandwagon.
Main reason GSM is so strong there, even though part of Korea is getting on the CDMA bandwagon.
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And you can't go off of China...their Communists, what do they know...hehehe
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phonepimp3376 said:
Actually, I myself would look to China, Japan and Korea...the major tech hubs. Wanna talk about places where they like their technology inexpensive and loaded with features?
Main reason GSM is so strong there, even though part of Korea is getting on the CDMA bandwagon.
I dont know about you but China is definitely not a major tech hub...maybe Hong Kong but thats one city out of the whole country. When I went to China most people didnt even have cell phones (again, excluding Hong Kong which is ONE city) China is were you buy clothes not state of the art electronics
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Today....But then again thats all Verizon really cares or talks about ..today. China is expanding in all areas the fastest growing in the world.
There will be cell phones on the street in Beijing sooner then you think. And guess what technology they will be using?
There will be cell phones on the street in Beijing sooner then you think. And guess what technology they will be using?
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Yeah they are also spreading AIDS faster than any other country, does that make them special?
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Im sorry I don't get the connection....
AIDS,,,,cellphones,
Are you claiming because China is spreading AIDS they should not have CDMA? Or GSM is somehow connected to AIDS.??
I just don't understand your point. I guess China is irrelevant as a growing industrial nation because it has the most AIDS patients?
Normally I read your posts with interest and respect your opinion, but this one stretches credibility somewhat.
AIDS,,,,cellphones,
Are you claiming because China is spreading AIDS they should not have CDMA? Or GSM is somehow connected to AIDS.??
I just don't understand your point. I guess China is irrelevant as a growing industrial nation because it has the most AIDS patients?
Normally I read your posts with interest and respect your opinion, but this one stretches credibility somewhat.
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kingfrog77 said:
After hemming and hawing and research all the Carriers, I went with the T637 and Cingular.
More like "Hi, Verizon you suck because I think this is better. Care to comment?" That was the main gist of your conversations on the VZW board.
kingfrog77 said:...
I took a last stand at Verizon but the reps totally turn me off with their scripted answers to logical questions. Two different fac stores gave me the SAME answers. Obviously corporate is telling them how to answer the difficult questions re...no BT phones and the wimpy extended services network. The old rigorous testing and EVDO 'soon" answers....oh yeah and JD Powers and consumer reports. One rep said Europe was goin
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When will you folks get it? People want the whole package - phones, plans, pricing and coverage. VZW has coverage... what about the rest?
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phonepimp3376 said:
When will you folks get it? People want the whole package - phones, plans, pricing and coverage. VZW has coverage... what about the rest?
Verizon has coverage and great customer service, what about Cingular?
oh sh*t. here we go again. 🙄
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Customer service to me means being able to deliver what the customer WANTS and NEEDS. By that standard, what about Verizon?
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You said it all with the "GSM' is cheaper to implement comment.
Thats one of the things I learned over the past few months that led me to finally choose GSM.
BUSINESS likes cheaper, even at the expense of better. Toyota Motors is an exception. They are better and they stood behind their product. But still the others outsell them en-mass. Why? Maybe its less expensive to own a Ford and it takes you the same places!
Thats where I see Verizon, except being in American rooted business practice, the culture is not quite kazan! The phones are more costly to make as well.
I do believe GSM is going to eventually have digital coverage everywhere where on can use all the features like M2M, sharing etc currently reserved for 'IN Network...
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Thats one of the things I learned over the past few months that led me to finally choose GSM.
BUSINESS likes cheaper, even at the expense of better. Toyota Motors is an exception. They are better and they stood behind their product. But still the others outsell them en-mass. Why? Maybe its less expensive to own a Ford and it takes you the same places!
Thats where I see Verizon, except being in American rooted business practice, the culture is not quite kazan! The phones are more costly to make as well.
I do believe GSM is going to eventually have digital coverage everywhere where on can use all the features like M2M, sharing etc currently reserved for 'IN Network...
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phonepimp3376 said:
Customer service to me means being able to deliver what the customer WANTS and NEEDS. By that standard, what about Verizon?
so the way you put it...
Joe wants and car, and needs a car..
forget about any kind of warranty, because as long as he gets a car that he needs at the point of sale, who cares what happens after that...
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Cingular provides great coverage, features people want, phones people want, and pricing people want. All of of our phones are warranteed, just like yours.
Verizon provides great coverage (though the size advantage they had is shrinking fast),and people beg them for phones they want, features they want and pricing they want.
Being able to assist someone with a problem is one aspect of customer service, but that only happens once the customer has been serviced by a salesperson.
From a corporate standpoint, Verizon doesn't HAVE great customer service, because they DON'T give the customer what they want. And they can't even be honest about WHY they don't. The answer is one of the "MoreLies,Son" standards like extensive testing, or it's...
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Verizon provides great coverage (though the size advantage they had is shrinking fast),and people beg them for phones they want, features they want and pricing they want.
Being able to assist someone with a problem is one aspect of customer service, but that only happens once the customer has been serviced by a salesperson.
From a corporate standpoint, Verizon doesn't HAVE great customer service, because they DON'T give the customer what they want. And they can't even be honest about WHY they don't. The answer is one of the "MoreLies,Son" standards like extensive testing, or it's...
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I agree and it will be interesting to read Verizon's story using the Nokia heading!
They have to be scrambling at VZ HQ. They have to be worried. If not , the process of losing market share will take place at a faster clip. They are advertising so much lately, but in a market like this word of mouth is huge and easy.
I do believe the GSM CArriers will take a bite out of Verizon as all they have to do is offer better Customer service and coverage, the latter will be there soon, The former will take some doing but can happen as well. Then they will have all of what Verizon has and .....well much more due to the technology and price.
They have to be scrambling at VZ HQ. They have to be worried. If not , the process of losing market share will take place at a faster clip. They are advertising so much lately, but in a market like this word of mouth is huge and easy.
I do believe the GSM CArriers will take a bite out of Verizon as all they have to do is offer better Customer service and coverage, the latter will be there soon, The former will take some doing but can happen as well. Then they will have all of what Verizon has and .....well much more due to the technology and price.
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phonepimp3376 said:...
Cingular provides great coverage, features people want, phones people want, and pricing people want. All of of our phones are warranteed, just like yours.
Verizon provides great coverage (though the size advantage they had is shrinking fast),and people beg them for phones they want, features they want and pricing they want.
Being able to assist someone with a problem is one aspect of customer service, but that only happens once the customer has been serviced by a salesperson.
From a corporate standpoint, Verizon doesn't HAVE great customer service, because they DON'T give the customer what they want. And they can't even be honest about WHY they don't. The answer is one of the "MoreLies,Son" s
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I believe he was talking about PRE market service...I know you guys don't see it that way as you are in SALES, which by the tenor of you reply and my own experience implies that is not a part of customer service. More like car salesman everyday!!!!!!
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kingfrog77 said:
I believe he was talking about PRE market service...I know you guys don't see it that way as you are in SALES, which by the tenor of you reply and my own experience implies that is not a part of customer service. More like car salesman everyday!!!!!!
ok thanks for your reply!!!! atleast you didn't write a novel this time!!!
who knows why you always end sentences in exclamation points!!!
-Verizon Wireless Sales!!!
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Can you read, man? How many times do you have to see things like "when will VZW have Bluetooth?" "When is the V710 coming out""VZW's phone selection sucks compared to other carriers" and "why doesn't VZW have 7 PM nights" before you GET it?
Coverage and quick answers ain't gonna cut it anymore pal. Coverage is growing in other places too, and some carriers (Cingular) are closing the gap FAST.
Coverage and quick answers ain't gonna cut it anymore pal. Coverage is growing in other places too, and some carriers (Cingular) are closing the gap FAST.
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As far as the 7PM nights is concerned I was told by a VZ rep that the government won't allow them to offer that because of competition issues. At the time i bought it, but now I think they were just misleading me in a way that implied how large and a threat Verizon was, at the same time having a great 'excuse" for have lesser options then others.
Who knows anymore what the truts are about anything in the industry!!!???
Who knows anymore what the truts are about anything in the industry!!!???
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Seems to me that would be the government standing in the way of competition. Just about every other carrier offers it. Verizon raised absolute hell over a spectrum swap for Nextel, and that doesn'r really affect their revenue. Something that takes away the opportunity to draw more customers and generate more revenue? Strigl's head would explode if the government blocked them.
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kingfrog77 said:
As far as the 7PM nights is concerned I was told by a VZ rep that the government won't allow them to offer that because of competition issues. At the time i bought it, but now I think they were just misleading me in a way that implied how large and a threat Verizon was, at the same time having a great 'excuse" for have lesser options then others.
Who knows anymore what the truts are about anything in the industry!!!???
I dont know but I'm wondering why you stopped writing novels for answers!!!!!!!!
I guess these exclamation points you use help get the point across easier!!!!!!
-Verizon Wireless Sales!!!!!!
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Well you have not responded with statements that require any thought requiring more than a few words!!!!!!!
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Datz...I had a bug about Verizon when I came here YES. It was stated because on a few stores and kiosks I visited my questions were met with arrogance and the same answers from all. (I call that corporate speak/scripting) I came here to hear from perhaps a different breed of Verizon representative, and with ONE exception, you all had the same attitude. Some called it pride in working for the best. Others are just that way.
I did not sense that from Cingular, T Mobile or ATT employees here or in the stores. BUT I was STILL looking at BOTH technologies and ALL Carriers including Sprint whom if I chose CDMA as the technology I would have preferred over Verizon because of guys like you!!
I agree Verizon is the best according to many , Bu...
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I did not sense that from Cingular, T Mobile or ATT employees here or in the stores. BUT I was STILL looking at BOTH technologies and ALL Carriers including Sprint whom if I chose CDMA as the technology I would have preferred over Verizon because of guys like you!!
I agree Verizon is the best according to many , Bu...
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Well I am sorry that your experiences at a couple kiosks were bad...#1 never go to those, they are indirect agents..they don't know crap as someone in an actual Sales and Service center would. but the trash you talk on here is like you went country wide and everywhere you went to get help with VZW they crapped on you like you were nothing...every company has bad eggs and you can not sit there and tell me otherwise...you just happened to be one of the unlucky few that seemed to get the ones that were bad, and for that I am sorry, sincerely, there is no reason that you should have had your questions thrown back at you like that...the port ins are not a "claim" either, we are still gaining more customer faster than any other cell phone company ...
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When you say "that's right they lost customer base", are you referring to Cingular AND AT&T or just AT&T? Cingular has gained customers consistently for the past several quarters.
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I went to three Verizon stores in Atlantic City, one being a Corporate store, two kiosks and two corporate stores here in Las Vegas. I can say in all but on Corporate Store I was met with the same arrogant GSM bashing attitude that is reflected here and in other forums by Verizon sales personel like 855 and chris and others when challenged. You would think after listening to these Reps, GSM was going the way of Betamax. CDMA was the future of wireless. I see no evidence of that. Look, I know this is not a JD Powers credible survey but it nevertheless was eye opening certainly enough in my case to comment about it and see if others observed the same.
In the one corporate store that actually had a non defensive and very helpful sales pers...
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In the one corporate store that actually had a non defensive and very helpful sales pers...
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Most people don't know the difference. GSM, CDMA, TDMA, what ever! Most don't want to take the time to learn how to exploit the phones they have. This issue matters to only a very few of us who have a passion for cell phones. I have walked into other carrier's stores and sensed the person(s) didn't have a clue as to what was going on with their own carrier let alone someone else. The Romans originally said it in Latin, and it goes like this: "Let the Buyer Beware." All of us here in these Forums should be glad to have the Perspective to know the differences.
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I think its a shame that most people do not know what they are buying and don't know the differences. I did not know for years. If people did some research the customer satisfaction levels on an industry level would rise. It seems the carriers purposely keep the customers in the dark. It's not all that hard to understand at a level that would help one make a informed purchase and understand it is not a perfect technology and may never be. The customers ignorance leaves a lot of room for sales to mis inform and make it a CSR issue...
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O.K., You make your point, but alot of these same people have unprogramed Car Radios, and Flashing VCR Displays at home too!
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O.K., You make your point, but alot of these same people have unprogramed Car Radios, and Flashing VCR Displays at home too!
Yes but they are not complaining on a mass level as evidanced by the cust sat levels of the industry to the makers of Car Radios and VCRS.
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True, and it is the industry's fault that the customers do not take the initiative to be informed about how their phones work. The cellphone industry has spoon-fed the public their phones to the point that consumers do not believe they have to do so basic a thing as read the contract or literature about their product. They expect the phone to work exactly like their home phone and fail to understand that it's basically a laptop with an RF antenna.
I do my best to educated every customer I speak with who has the patience to give me four minutes of their time during the call, but the damage has already been done.
The damage is compounded when you think of the inherent problems with commision driven sales. If a salesman can make an e...
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I do my best to educated every customer I speak with who has the patience to give me four minutes of their time during the call, but the damage has already been done.
The damage is compounded when you think of the inherent problems with commision driven sales. If a salesman can make an e...
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VWZ Customer Service I think you should take the Series #7 Exam and become a Stock Broker, You have the gift.
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phonepimp3376 said:Free Martha!
just don't trade with Martha Stewart...
'its not a good thing'
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Its about time that psycho with a dustbuster got hers... they shoulda jailed her for pinning that guy to his garage with her SUV...lol
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Well she should make a nice b*tch for someone in the slammer...hehehe...afterwards I'll make you a pie...don't rip my jumper...lol
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Give me a break, they bought a hundred year old name that's known throughout the world to mean "phone" and didn't have the sense keep it.
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If you are refering to ATT. That name expires next year anyway, ATT corporate only 'lent; the name to the wireless ATT for 4 years anyway.
The real ATT will soon release Pay as yo go wireless phnes under the ATTWS name, as I understand it.
The real ATT will soon release Pay as yo go wireless phnes under the ATTWS name, as I understand it.
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