upgrade to razr v3 but failed .... bye cingular.. hello tmobile.
I've been with cingular for 8 years now. I've been out of contract for a few months now and recently lost one of my phone. Lockline wants $50 deductable to replace my old samsung phone as usual and so I decided to upgrade my phone to razr and sign another 2 year contract. But before I had a chance to call, my friend told me I can get 2 razr for FREE (no rebates) on family plan with a Tmobile agent store with activation fees wavied. I called cingular.. talked with the retention department.. told them about my situation and after a long long hour of talking witht he rep.. she offered me 2 razr for $120 + tax each with $50 credit on each line for a total of $100.. so basically $85 each including tax and shipping. I was extremly dissapointe...
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Signed up just to say that? Goodbye to the royal customer. Have fun your majesty.
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Amy55 said:
Signed up just to say that? Goodbye to the royal customer. Have fun your majesty.
WTF is a royal customer?
I guess he was not that "loyal" when he switched for a phone after 8 yrs...
I hate it when cust's claim they are entitled to things for free just cuz they pay their bills on time... Let me tell you... YOU ARE SUPPOSED TO!!!! (pay your bills on time)
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He claimed he was a royal customer. Maybe before trying to make me look stupid you should read the original post more closely.
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Dude most certainly is a 'royal' customer... The guy thinks he is entitled to a free Razr because he pays his bills on time. 🤣
Seriously though, I don't think that wireless carriers should be in the business of catering to people demanding free equipment. How about your company trying to provide reliable service and a competitive plan?
Seriously though, I don't think that wireless carriers should be in the business of catering to people demanding free equipment. How about your company trying to provide reliable service and a competitive plan?
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Yeah, i pay my taxes on time.... and my car note on time... i think i'll call the IRS up and tell them i should haven't to pay taxes this year... and the new car i'm about to buy should be free since i never missed a payment on the last one......
oh well... once he goes to T-mobile he realize what he had.....
mac
oh well... once he goes to T-mobile he realize what he had.....
mac
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...Not neccisarily.. if he lives in a large city, like I do, then he will do just fine with T-Mobile. T-Mobile has better signal in my area than Cingular.
But if he travels to let's say, small town Indiana...good luck to getting a signal there.
But if he travels to let's say, small town Indiana...good luck to getting a signal there.
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What an stupid thing to say.....don't people think if something is for free, its for a reason. the reason cingular and hate to say verizon don't give the good phones for FREE is because there network is 110 times better than tmobile....SO good service or $80.00 which is better.....?????? let me know when you get a flat or your lost and can't make a call...... good LUCK buddy!!!! 😈 😈
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Exactly!!
Which is why I have both Verizon AND Cingular. If I dont get a singal with one phone (rare), then certainly the other will work.
Which is why I have both Verizon AND Cingular. If I dont get a singal with one phone (rare), then certainly the other will work.
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I had both T-Mobile and Sprint all last year and interestingly I got more reception on my T-Mobile than Sprint. Only reason I dropped T-Mobile was cause I work for Radioshack and get a great deal on my Sprint plan. I had been with T-Mobile since they were VoiceStream! (back when 250 minutes a month for 39.99 was great :lol🙂
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Considering Sprint's network, it doesn't surprise me that you got better reception with T-Mo. Sure, T-Mo's network is rather small, but it's pretty darn good.
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and when you need a new phone from T-Mobile after a few years, you'll be back to Cingular because T-Mobile is the worst about giving their existing customers a deal... At least with Cingular they were trying to work with you...
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I won't say Tmo is the worst with upgrades for existing customers, however those deals are not as good as for new customers - problem, im my view, throughout the industry. When you decide to again upgrade, this philosophy will lead you to a different carrier - likely back to Cingular. Not to mention if Cingular takes Tmobile over... 😉
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Heh, once they unwind their networks, T-Mo is gonna be hurting bad in the Empire and Cali markets. Who else is going to want a medium-size GSM network? Hmmm... if they sell quick, maybe Cingular will want them. Otherwise, Cingular will have put their towers in place. Somehow, I don't see Cingular buying T-Mo.
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r u retarded? T-mobile has great upgrades...i got a PINK RAZR, T809, BB T705, and a V360 for $50!!! T-mobile is soo much better then cingular
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Hello Moto said:
and when you need a new phone from T-Mobile after a few years, you'll be back to Cingular because T-Mobile is the worst about giving their existing customers a deal... At least with Cingular they were trying to work with you...
Thank God for Local Number Portability
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ah. unless there is a system issue when he tries to port his number back to us and it still reads it's active and the number drops off the face of the planet... on an upside... if he does take his number to t-mo and gets disconnected and they have an issue, we get our number back...
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So your saying after paying 100 dollars a month, 170 dollars for 2 razors is keeping you from staying with cingular? It is a known fact that when you sign up for a "new activation" you can get a better deal then an upgrade. So like the other guy said that when u go to upgrade your phone from tmobile, good luck. Its kind of sad how people will say "IVE BEEN A LOYAL CUSTOMER FOR 8 YEARS GIVE ME A FREE RAZOR". I laugh at people like you because you have to understand that there are rules. I guarentee that "agent" of tmobile is taking a big chunk out of thier comission just to get your new line activation. Then for you to call Cingular and say that if you cant get 2 razors for free your going to leave shows that you werent very loyal in the firs...
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clear things up...
I never asked for razr for FREE or did I expect them for FREE fron cingular... when I called cingular I told the rep. that tmobile has some great deal on 2 razr for free with 1 year contract with activation fee waived... I just called to see if you have some kind of deal for existing customers..out of contract..( I even told her that I know it can't be done for FREE but what kind of a deal they can offer me for signing another 2 year contract).
1st rep... I can give you 2 $50 credit on your line but you have to pay $149 + tax for each phone.
phone got disconnected ... ( and no i didnt hang up on her)
2nd rep.. I can give you for $99 each... upgrade fee waived and free shipping
again phone got disconnected......
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I never asked for razr for FREE or did I expect them for FREE fron cingular... when I called cingular I told the rep. that tmobile has some great deal on 2 razr for free with 1 year contract with activation fee waived... I just called to see if you have some kind of deal for existing customers..out of contract..( I even told her that I know it can't be done for FREE but what kind of a deal they can offer me for signing another 2 year contract).
1st rep... I can give you 2 $50 credit on your line but you have to pay $149 + tax for each phone.
phone got disconnected ... ( and no i didnt hang up on her)
2nd rep.. I can give you for $99 each... upgrade fee waived and free shipping
again phone got disconnected......
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No I'm not going to sign up for the lowest family plan.. Today I'm going to sign up for the a decent family plan and get 4 razor free and split the cost with my roommate and friends... so I end up paying around $30-$50 a month. (most.. if not all of my friends have or going to have Tmobile.. )
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Had service since Oct'08.. dont remember what the company was called back then before they merged and changed it to cingular but yes.. I'm a college student.. working and going to school part time to finish my masters.
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Haha he doesn't know what company it was called "back then". I smell bullsh*t on this whole thread.
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Hmmm I guess it wont hurt since my last day with cingular will be today.... why would I BS about when i started my service.. I can post my account # or anything you like to prove that I've been with cingular that long... If that will prove I'm legit
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Amy55 said:
*sniff sniff*
As usual Amy you are smelling your own azz.
As usual again you have no clue.
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As usual, you dumbass, you don't know anything. As usual, I don't frequent this board so there is nothing "usual" about what I said. Your opinion is garbage. Most on this board would agree. Why don't you get a life or give me a call on the phone and we will settle our differences that way.
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Amy55 said:
As usual, you dumbass, you don't know anything. As usual, I don't frequent this board so there is nothing "usual" about what I said. Your opinion is garbage. Most on this board would agree. Why don't you get a life or give me a call on the phone and we will settle our differences that way.
LOL 😁 OK Post your number...... 🤣 I'll call you...Can't wait to hear the wrath of AMY.....Hope you have Verizon. I would hate to have that difference settliing call droppped.....
Keep sniffing girl......You'll find it.
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Amy55 said:
No I don't have Verizon. I live in Canada you asswipe.
Nevermind...that explains everything...
Hey why does the Parliment building on your money have the American flag flyiing over it?
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Is that the best you can do? Any Canadian with any knowledge knows little interesting things like that. You are probably an unemployed hillbilly with Bubba as your name. You are an uneducated moron.
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Amy55 said:
Is that the best you can do? Any Canadian with any knowledge knows little interesting things like that. You are probably an unemployed hillbilly with Bubba as your name. You are an uneducated moron.
Yup My name is Bubba, Yuper ree.......So hey beatch...nice tooth...... 🙄
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It doesnt matter wether you have been with us for 8 years or 2 years you get the same deal. we are an equal oppurtinity discounter to our "loyal customers". Though I did work for an agent who would give away the most expensive phone and lose all thier commission just to get a new activation =\
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which(and I am guessing this has already been pointed out...) points to a lack of loyalty on your part -- unless loyalty means something other than what I think it means...
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jephu said:...
clear things up...
I never asked for razr for FREE or did I expect them for FREE fron cingular... when I called cingular I told the rep. that tmobile has some great deal on 2 razr for free with 1 year contract with activation fee waived... I just called to see if you have some kind of deal for existing customers..out of contract..( I even told her that I know it can't be done for FREE but what kind of a deal they can offer me for signing another 2 year contract).
1st rep... I can give you 2 $50 credit on your line but you have to pay $149 + tax for each phone.
phone got disconnected ... ( and no i didnt hang up on her)
2nd rep.. I can give you for $99 each... upgrade fee waived and free shipping
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sangyup81 said:
Perhaps it is 1 year to sign up, 2 years to renew?
maybe... T-mobile offered my bf a Razr for $69 or $79 (forgot) with a 2 yr contract. I thought he was lying to me.... And I told me he was wrong cuz t-mobile doesn't have 2 yr contracts 🙄 ... I put my foot in my mounth and he showed me the flyer... 😡
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sangyup81 said:
Perhaps it is 1 year to sign up, 2 years to renew?
About a year and a half ago, T-Mobile did market testing where they would offer the usual upgrade prices on a 1 yr contract, but BETTER pricing with a 2 yr. Apparently the testing went well, because last fall, T-Mobile launched the 2 yr pricing option. Now, note the word "option". You can choose a 1 or 2 yr contract to get the pricing that goes along with each. Last I saw, though, it was rather silly b/c on some of the phones, you got the same price whether it was a 1 or 2 year contract.
Now, for whoever said that T-Mobile is the "worst" for getting a good upgrade price, that is silly. T-Mobile is the first company that I know of th...
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lol "I laugh at people like you because you have to understand that there are rules"
I laugh at people who cant even spell RAZR
I laugh at people who cant even spell RAZR
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Is cingular not a for profit company? By all means if you are after the best deal, go to tmobile, but I have a feeling that your retention offer was so low is because you dont have a rate plan with that high of monthly recurring charge. I think you said it best, 8 years of being a 'royal' customer 😉
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The first 4 responses are the very reason Cingular is tanking.
All the responses came from employees or agents of Cingular. Go Figure. Boy you guys make it so easy for Verizon.
All the responses came from employees or agents of Cingular. Go Figure. Boy you guys make it so easy for Verizon.
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No I am not an employee nor am I an agent. Why don't you get it right before opening your fat mouth.
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TenMidgits said:
The first 4 responses are the very reason Cingular is tanking.
All the responses came from employees or agents of Cingular. Go Figure. Boy you guys make it so easy for Verizon.
Who's tanking?
I dare you to say that after Jan 24th...
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Well,
Mine was the first and all I said was "Good Luck".
Please translate how that relates to anything other than "Good Luck"?
Mine was the first and all I said was "Good Luck".
Please translate how that relates to anything other than "Good Luck"?
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texaswireless said:
Well,
Mine was the first and all I said was "Good Luck".
Please translate how that relates to anything other than "Good Luck"?
Please Wireless your sarcasm is thinly veiled and unveiled completely later in the thread trying to make a fool of the OP on his dates of service.
No one said you guys who sell phones are geniuses but certainly you can do better then that to claim "innocence".
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I can't believe that you are STILL barking in here. WTF dude. Cingular offered the guy the best they could. I can guarantee you that he will be back to Cingular with the same situation in a year. Will you be saying all this then? Hopefully your little island will float away into the middle of the ocean and you will be lost forever by that time.
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Like Duuuude. He won't be back.
You don't get it. People are LEAVING Cingular. Many are finding what they could not get in other carriers. Why come back? Cingular's dwindling activations vs the other carriers MORE then prove that.
NO he won't be back except maybe to play the system. But thats getting harder and harder for people to do as cell phones become more then a luxury item and more of a utility for many.
Thats where Cingular will ultimately fail, When phones are a necessity people want reliability and great customer service. Only cngular cannot provide either on a national basis as clearly the numbers represent.
Verizon obviously can. Sprint/Nextel and T Mobile are doing better then Cingure.....Duuuuuuude
You don't get it. People are LEAVING Cingular. Many are finding what they could not get in other carriers. Why come back? Cingular's dwindling activations vs the other carriers MORE then prove that.
NO he won't be back except maybe to play the system. But thats getting harder and harder for people to do as cell phones become more then a luxury item and more of a utility for many.
Thats where Cingular will ultimately fail, When phones are a necessity people want reliability and great customer service. Only cngular cannot provide either on a national basis as clearly the numbers represent.
Verizon obviously can. Sprint/Nextel and T Mobile are doing better then Cingure.....Duuuuuuude
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sprint and t-mobile have better signal and customer service than cingular ok dude
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You forgot Verizon!......
Now you are talking like a real CEO though. Im very proud of ya.
Now you are talking like a real CEO though. Im very proud of ya.
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I had no problem with your statement about Verizon.... I didnt forget anything midget man. I was talking about your claim that Sprint and T-Mobile is better at signal and customer service. I think you need to open up a Cingular account to get some first hand information because things have improved alot. Subscriber additions won't go up immediately but you will see them go up in the next few quarters.
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sangyup81 said:
I had no problem with your statement about Verizon.... I didnt forget anything midget man. I was talking about your claim that Sprint and T-Mobile is better at signal and customer service. I think you need to open up a Cingular account to get some first hand information because things have improved alot. Subscriber additions won't go up immediately but you will see them go up in the next few quarters.
LOL Just dumped a long term Cingular account. I can't imagine things have gotten that much better in two months.........
Maybe in a year or two they will be worth a look. Right now I canno imagine paying Cingular the same money Im paying Verizon for far less reliability.
Evidently I am...
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maybe it's one way in your market and another way in my market
given the number of new activations I did last month, I'm pretty confident Cingular still has some life in them....
do you know when the Q4 numbers come out? i'm putting my hope in those 😕
given the number of new activations I did last month, I'm pretty confident Cingular still has some life in them....
do you know when the Q4 numbers come out? i'm putting my hope in those 😕
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As a customer of Cingular this bugs the mess out of me. People alway wanting free phones and free accessories. GM and Ford doesn't give away cars to loyal customers so why should ANY wireless carrier give away phones. All though when I am in the store and hear people wanting free this and free that it makes me laugh inside because in the end they usually leave PAYING for a phone. 🤣
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bentlry, aston martin, and daimler gave free cars to thier royal customers... those customers have Windsor for thier last name though...
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Of course T-Mobile can give better deals than Cingular and Verizon. Their network is cheaper to maintain. Cingular and Verizon still needs to run Analog and TDMA/CDMA
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You have lost your Fing mind!
Damn glad your not responsible for any of the networks
Damn glad your not responsible for any of the networks
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wow, unnecessary rudeness...
Verizon = cdma
cingular = gsm... (maybe some tdma still)
Verizon = cdma
cingular = gsm... (maybe some tdma still)
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Last I heard, Cingular still had something like 7 million TDMA/GAIT customers. So, yeah, there's still some TDMA...
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PEACE!
...not for nothing, not that I'm an afficianado of either Tmo or Cingy but the same thing will happen to you in a year or two when the RAZR becomes passe' (as it is now). You'll call Tmo and raise hell about being a royal customer for a year or two and you'll end up going back to Cingy because they'll offer the freebies...
...not for nothing, not that I'm an afficianado of either Tmo or Cingy but the same thing will happen to you in a year or two when the RAZR becomes passe' (as it is now). You'll call Tmo and raise hell about being a royal customer for a year or two and you'll end up going back to Cingy because they'll offer the freebies...
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Be sure and keep us posted on if what your "friend" said was true. Being in sales, we frequently hear people say "My friend said I could get this special deal." Most of us are kept up to date with what our competition offers through our account execs and our own research, but we can't just come out and tell that person with the "friend" that what they heard was BS. We have to let them go and read the fine print and shoot themselves in the foot all on their own.
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All this whining and you could of got a Cingular razr for 29.99 at Radio Shack, and you wouldnt of had to settle for crappy service ...Dumbass...
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Hey peace the Fu** Out
p.s
Don't call in a month when your phone doesn't work in your house like cingular did
p.s
Don't call in a month when your phone doesn't work in your house like cingular did
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So when you want the newest, coolest thing from T-Mobile when you lose another phone and they say it's a $50 deductable, and they can't offer you 2 of them for free, you are going to want to come back to Cingular right? Because they are not going to offer you a cool phone like that for free again once they have got you. So your just gunna go back and forth. That's smart. Good Luck getting all that stuff that your friend meantioned. 🙄
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No, maybe he will go to Verizon, where they will charge him double for text messaging, downloads, etc!!!
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This guy is in idiot! What you pay for is what you get! T-mobile for service quality is a joke! Its like buying a car! Of course the BMW M3 (Cingular) is more expensive. Its all around better then its competition Ford Focus (T-Mobile).. And this whole I have been a customer for so many years! Its not your god given right to have a cell phone. A cell phone is a service which you pay for. And if all you want is Ford quality then drive away. Maybe we are all lucky and you drive into a tree!
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If cingular= BMW then that explaines why the BMW salesmen in my area are B##CHES!! 😁
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SaveYourPhone said:
A cell phone is a service which you pay for.!
And a service you should GET after you pay for it.
Unfortunately Cingular has issue with that part of the equation. Even a Kia works as suggested 50% of the time!!!!!
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wow, all these people are tripping hard. Its good you switched over to t-mobile. I think you will be appreciated as a customer over there, because if cingular wouldnt match or come close, then they have failed to offer services to a good customer. When I sell phones and your on a good leve with the customer, they are a customor for life, so it makes sense while you would leave cingular. I have both t-mobile and cingular, and i'll be glad to getout of cingular. Just keep on letting the people in this forum bitch. Oh and 2 free razors is pretty good, ours are 75 for 1, and 100 for 2. 😎
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after their 1 year contract is up lets see what t-mobile will then offer.............NOTHING!!!!! even if he signs a 2 year contract. 😛
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sowhatsowhat10 said:
after their 1 year contract is up lets see what t-mobile will then offer.............NOTHING!!!!! even if he signs a 2 year contract. 😛
That where you are wrong. T Mobile will STILL offer reliable service and top notch customer service.
Something Cingular has yet to do according to every measuring metric and consumer advocacy publication.
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there you are again with the ridiculous claim that t-mobile has better service than cingular
there's a reason why they give out so many minutes.....
there's a reason why they give out so many minutes.....
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sangyup81 said:
there you are again with the ridiculous claim that t-mobile has better service than cingular
there's a reason why they give out so many minutes.....
I go by public choice. Seems the public is usually smart over the long run. The cream rises. It may take time but it does rise. the public as spoken. It took me awhile longer to "get it" as I had cingular for many years.
The public chooses Verizon, and are as of recent quarters choosing T Mobile and Sprint over Cingular.
T Mobile gives out minutes because they KNOW what Cingular does not. They are NOT VErizon and cannot charge Verizon prices for lesser reliability and coverage. Thats pretty smart business.
How many Fords would be so...
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Why shouldn't a customer of 8 years, who is eligible for an upgrade/out of contract, be able to get the same deal a customer who is just signing up for their first contract should get? I see free Razr ads for Cingular all the time.
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The reason behind the difference is the way companies handle compensations.
The fact is companies always tell you (which is correct) that it is cheaper to keep a current customer. The problem is companies are more interested in showing power and size so they push for more subscribers.
Therefore, they pay 3 times the compensation for new activations as they do upgrades. Companies that are big such as Best Buy and Radioshack use new activations as a big way to draw in business on hot cellphone items. Online stores that are giving out free Razors have very complicated and long rebates such as the "Good Customer Loyalty" rebates that require a customr to have 6 months of active service before applying for the rebate. The 6 months covers th...
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The fact is companies always tell you (which is correct) that it is cheaper to keep a current customer. The problem is companies are more interested in showing power and size so they push for more subscribers.
Therefore, they pay 3 times the compensation for new activations as they do upgrades. Companies that are big such as Best Buy and Radioshack use new activations as a big way to draw in business on hot cellphone items. Online stores that are giving out free Razors have very complicated and long rebates such as the "Good Customer Loyalty" rebates that require a customr to have 6 months of active service before applying for the rebate. The 6 months covers th...
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I (almost 😉 ) could not have said it better myself!!! The old adage about a bird in the hand being worth more than 2 in the bush remains true, though the most educated & powerful seem to not understand nor value simple wisdom...
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Depends on where you go... if you go to an agent, most of the time, they won't do an upgrade because they simply do not do them. (referring to best buy, walmart, radio shack, national companies)
corporate stores, and some agents do have the same pricing for new or upgrading customers.
Come to my store and you'll pay 99.99 for either razr, new customer or not.
corporate stores, and some agents do have the same pricing for new or upgrading customers.
Come to my store and you'll pay 99.99 for either razr, new customer or not.
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This is a long post, but i'm gonna reply anyway.
You said you went to an agent for T-Mobile. Thats like comparing apples to oranges in the cell phone world. I'm not even talking about coverage or anything else.
If you canceled your cing plan and signed up as a new cust with a cingular agent, you could have gotten them for free. (Agents simply do not offer free razrs to existing customers, only new ones)
Now, if you went to a tmobile corp store, you would have paid 199.99, in a cing corp store, they are 99.99.
You said you went to an agent for T-Mobile. Thats like comparing apples to oranges in the cell phone world. I'm not even talking about coverage or anything else.
If you canceled your cing plan and signed up as a new cust with a cingular agent, you could have gotten them for free. (Agents simply do not offer free razrs to existing customers, only new ones)
Now, if you went to a tmobile corp store, you would have paid 199.99, in a cing corp store, they are 99.99.
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well you may be a "royal customer" as you proclaim yourself but we dont intend to just serve kings and queens. You can take advantage of our service at year 1 or 10. But "loyalty" was once defined by a man who said "WOOHOO! FREE STUFF! FORGET THE PEOPLE WHO STOOD BY ME FOR 8 YEARS!" Personally im glad not everyone is like that. Imagine a word where your neighbor could buy your wife by giving her a TV. Or your dog disowns you because some guy down the street gave him a bone.
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basically, this post is a microcosm of cingular's issues. the fact that one customer left cingular for a better deal, seems to have everyone's panties in a bunch. most cingy fans go around thumping their chest because they're number 1, when the fact is, they bought out their way to number one. sprint and tmobile will probably never catch up, but it will be interesting to see how many customers the other three can poach from cingular before the company stops treating it's employees like crap and give an incentive to want to treat the customer like gold. believe or not, sprint actually hands money out like candy if you can provide good customer care....it's just that we seem to hire morons too stupid to realize that.
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>>> number 1, when the fact is, they bought out their way to number one.
A little off topic now.. but, didn't Sprint just buy Nextel? Hasn't Sprint bought almost everyone of their resellers including Nextel Partners? Isn't Verizon a combination of Airtouch, PrimeCo, Bell Atlantic and Nynex?
T-Mobile bought OmniPoint and the hits just keep on coming... The point being, M&A's are part of the business and wireless world.
A little off topic now.. but, didn't Sprint just buy Nextel? Hasn't Sprint bought almost everyone of their resellers including Nextel Partners? Isn't Verizon a combination of Airtouch, PrimeCo, Bell Atlantic and Nynex?
T-Mobile bought OmniPoint and the hits just keep on coming... The point being, M&A's are part of the business and wireless world.
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You found a better deal, you went for it. What was the point of posting this, or even calling Cingular?
If Wal-Mart has milk for 1.00, i'm not gonna call the local grocer and ask for a better deal. I know they are not going to price match their 2.39 milk for Wal-Mart's 1.00, so I just save my time and get it for 1.00.
If not for the risk or getting fired, i'm sure the rep would've told you to go screw yourself and just sign up with T-Mobile.
Friggin' Wireless Bobs... 🙄
If Wal-Mart has milk for 1.00, i'm not gonna call the local grocer and ask for a better deal. I know they are not going to price match their 2.39 milk for Wal-Mart's 1.00, so I just save my time and get it for 1.00.
If not for the risk or getting fired, i'm sure the rep would've told you to go screw yourself and just sign up with T-Mobile.
Friggin' Wireless Bobs... 🙄
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