If you could ask a cingular ceo a question what would you ask...?
Later this week I'm supposed too sit down with one of Cingular's VPs, I'm guessing to give her feedback on what Cingular is doing right, where they could improve, and what they need to do to stay competitive in the marketplace. Here's a chance for customers and employee's to give some feedback. So, What would you ask Cingular?
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1) Considering that the company is not where it wants to be on a competitive basis right now, why are they charging as much as their top competitor for rate plans?
2) When will they get the customer care department reps completely trained to the point where there is consistency in the answers and the company empowers the reps to help the customer to better understand their bills? I know that the old ATT way is gone, but the reps from ATT always would try and help you or credit your bill if there was an issue, now the reps seem to take the stance of "sorry, not my problem...pay the bill or we will screw up your credit" similar to some of the other carriers. The reps are perceived to have a "I don't care persona" which is generally reflective...
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2) When will they get the customer care department reps completely trained to the point where there is consistency in the answers and the company empowers the reps to help the customer to better understand their bills? I know that the old ATT way is gone, but the reps from ATT always would try and help you or credit your bill if there was an issue, now the reps seem to take the stance of "sorry, not my problem...pay the bill or we will screw up your credit" similar to some of the other carriers. The reps are perceived to have a "I don't care persona" which is generally reflective...
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Excellent comments, especially with the call centers I dont understand why we cant have 24/7 customer service.
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sigmamason said:...
1) Considering that the company is not where it wants to be on a competitive basis right now, why are they charging as much as their top competitor for rate plans?
2) When will they get the customer care department reps completely trained to the point where there is consistency in the answers and the company empowers the reps to help the customer to better understand their bills? I know that the old ATT way is gone, but the reps from ATT always would try and help you or credit your bill if there was an issue, now the reps seem to take the stance of "sorry, not my problem...pay the bill or we will screw up your credit" similar to some of the other carriers. The reps are perceived to have a "I don't care p
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SystemShock said:...sigmamason said:
1) Considering that the company is not where it wants to be on a competitive basis right now, why are they charging as much as their top competitor for rate plans?
2) When will they get the customer care department reps completely trained to the point where there is consistency in the answers and the company empowers the reps to help the customer to better understand their bills? I know that the old ATT way is gone, but the reps from ATT always would try and help you or credit your bill if there was an issue, now the reps seem to take the stance of "sorry, not my problem...pay the bill or we will screw up your credit" similar to some of the other carriers. The reps a
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That is really an ignorant statement.
I have been at this for 13 years and there HAS ALWAYS AND WILL ALWAYS be a grass is greener mentality in retail.
I cannot count the times someone had applied for a position complaining of low pay and they end up being horrible reps. They talk the talk about their sales but don't produce.
This industry is changing, and compensation changes. I have seen Cingular's comp system and some things were lowered BUT good reps take advantage of the new areas of compensation. The best reps are not getting a pay cut, the middle ones need to step up and the bottom feeders will be forced out (since the Union makes it difficult to fire those who deserve it). Verizon has gone through the same thing and I saw...
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I have been at this for 13 years and there HAS ALWAYS AND WILL ALWAYS be a grass is greener mentality in retail.
I cannot count the times someone had applied for a position complaining of low pay and they end up being horrible reps. They talk the talk about their sales but don't produce.
This industry is changing, and compensation changes. I have seen Cingular's comp system and some things were lowered BUT good reps take advantage of the new areas of compensation. The best reps are not getting a pay cut, the middle ones need to step up and the bottom feeders will be forced out (since the Union makes it difficult to fire those who deserve it). Verizon has gone through the same thing and I saw...
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texaswireless said:
That is really an ignorant statement.
Say it t'all the Cingular reps who've come here an' complained about the pay cuts an' who've talked 'bout leaving. There's been a lot of them.
Its them an' guys like them you gots to convince, not me.
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You can't convince someone who believes that. There have been a few dozen, yes. Compared to over 100,000 sales reps across the United States.
They are just the loudest.
They are just the loudest.
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I really doubt that its only a few dozen out of 100k reps who feel that way.
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You said look at the posters. That is how many have posted here.
In every company there are those who are not satisfied or feel dumped upon. There are just as many who don't feel that way. Same pay system, two different opinions.
The grass is always greener.
In every company there are those who are not satisfied or feel dumped upon. There are just as many who don't feel that way. Same pay system, two different opinions.
The grass is always greener.
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Humkay, we know what side o' the fence you stand on. But I jus' don' think your gonna improve employee morale, which by many reports is low, wit' the 'grass is always greener' spiel. Looks like you gonna be losin' some reps.
No skin offa my nose tho'. I don' own no Cingular stock.
No skin offa my nose tho'. I don' own no Cingular stock.
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I am an independent agent. My compensation is different than that of Cingular direct. My employees make more in take home but do not get benefits (can't offer them when I am this small).
And what side of the fence is that exactly? The experience side? The side that says no matter what the pay someone is always unhappy?
Which reports say employee morale is low other than forums?
Base your information on something else as well. If all you do is read phonescoop and others and think a company is something you will be missing out on a great deal of factual information.
And what side of the fence is that exactly? The experience side? The side that says no matter what the pay someone is always unhappy?
Which reports say employee morale is low other than forums?
Base your information on something else as well. If all you do is read phonescoop and others and think a company is something you will be missing out on a great deal of factual information.
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Guess we're jus' gonna have to agree to disagree.
But judgin' from ATX's reaction to sigma's (excellent) questions, poor pay/bad morale is gonna be one a' the questions he asks the VP. Which I good, it should be brought up.
But judgin' from ATX's reaction to sigma's (excellent) questions, poor pay/bad morale is gonna be one a' the questions he asks the VP. Which I good, it should be brought up.
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Depending on who he is and his position it won't be answered. That is a union concern and would only be discussed during collective bargaining. If he is an agent employee she will say address it with your agent owner.
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My own personal opinion is that there are too many people in online fourms, like this one, that truly have no idea of how a business functions. They just read what all of the low level employees have to say and take it as gospel. No low level employee has any clue what is really going on at the top. And that makes everything heresay unless it is a press release from management or something to that effect.
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I do, I am just overjoyed each and every time it happens. Like an Oasis in a Desert.
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texaswireless said:
Bravo!
You get it.
Not exactly. The guys in da trenches don' know everything thats goin' on at the top, but they sure do know how the policies set by the guys at the top affect them an' how they do their jobs.
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SystemShock said:texaswireless said:
Bravo!
You get it.
Not exactly. The guys in da trenches don' know everything thats goin' on at the top, but they sure do know how the policies set by the guys at the top affect them an' how they do their jobs.
Another guy who doesn't get it. đ
All the people at the bottom know is that management is changing policies. They don't see why and are too short-sighted to realize that these changes are necessary for the future. It only effects how they do their jobs if they are too stubborn to accept and adapt to change.
I love reading posts like this. It is very easy to determine who has had experience in upper management ...
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SForsyth01 said:
Another guy who doesn't get it. đ
Nope. Jus' another guy who don' agree wit' you on this one. But from readin' my posts, you seen that I agree wit' you most o' the time. So was I "gettin' it" then, but not "gettin' it" now, jus' 'cus I disagree? Kinda an arrogant 'tude, dude. âšī¸
What you don' get is that it DON'T MATTER if there's changes at the top that the employees don't have all the details on. What matters to the guys in da trenches is how those changes are perceived to them, an' how they affect them directly. Judgin' from the number of complaints, a lot o' people ain't diggin' the changes, an' will leave. So either someone's not sellin' the changes very well, not communica...
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SystemShock said:...SForsyth01 said:
Another guy who doesn't get it. đ
Nope. Jus' another guy who don' agree wit' you on this one. But from readin' my posts, you seen that I agree wit' you most o' the time. So was I "gettin' it" then, but not "gettin' it" now, jus' 'cus I disagree? Kinda an arrogant 'tude, dude. âšī¸
What you don' get is that it DON'T MATTER if there's changes at the top that the employees don't have all the details on. What matters to the guys in da trenches is how those changes are perceived to them, an' how they affect them directly. Judgin' from the number of complaints, a lot o' people ain't diggin' the changes, an' will leave. So either someone's not sellin
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Its coo. I know dat you an' Nextel don' like each other. I jus' don' wanna be a civilian casualty, dat's all. đ
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I am glad that someone here can separate fact from fiction, cause unfortunately many on this forum can't.
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Doesn't matter, so long as its brought up, an' brought to their attention. Which is what upper management wanted in the first place.. feedback on areas that they could improve on.
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Cingular execs are well aware that certain segments of their employee base are unhappy with compensation.
But as many others have stated here (including those with which is disagree 99% of the time) Unions have set the pay scale and bargained for what they feel is appropriate amounts of pay. The monies guaranteed to the lowest performers is taken from the better performers. Verizon/T-Mobile/Sprint/You name it's cost/employee is not significantly higher or lower than Cingular. They don't have to keep paying dead weight and can be more streamlined.
In most all union situations you sacrifice pay for job security. Many employees are happy with this sacrifice. Some are not.
Cingular didn't ask for a union, the workers formed one at ...
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But as many others have stated here (including those with which is disagree 99% of the time) Unions have set the pay scale and bargained for what they feel is appropriate amounts of pay. The monies guaranteed to the lowest performers is taken from the better performers. Verizon/T-Mobile/Sprint/You name it's cost/employee is not significantly higher or lower than Cingular. They don't have to keep paying dead weight and can be more streamlined.
In most all union situations you sacrifice pay for job security. Many employees are happy with this sacrifice. Some are not.
Cingular didn't ask for a union, the workers formed one at ...
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ATX, I respectfully disagree with Tex. A MAJOR component of how well any wireless company does is how happy or unhappy the reps are, since they are where the rubber meets da road.
Unhappy demoralized reps = a worse customer experience. Which means less customer adds fo' Cingular. Which is obviously a major concern.
So if the top execs really want feedback, what's goin' on on the store floor (a place they're not at 24-7) is somethin' that should be communicated to them. They may already have some idea o' the issues, but nuthin' beats hearin' it straight from the horse's mouth. An' sometimes execs ARE outta touch, sad to say, an' they forget what its like to be in the trenches.
Unhappy demoralized reps = a worse customer experience. Which means less customer adds fo' Cingular. Which is obviously a major concern.
So if the top execs really want feedback, what's goin' on on the store floor (a place they're not at 24-7) is somethin' that should be communicated to them. They may already have some idea o' the issues, but nuthin' beats hearin' it straight from the horse's mouth. An' sometimes execs ARE outta touch, sad to say, an' they forget what its like to be in the trenches.
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I don't understand why you think this is a management issue versus a union issue.
The employees have to approve this pay structure via electing their union representation. If things are so bad why has their not been upheval within the CWA Union? Why have CWA execs been allowed to keep their jobs if they bargained such a crappy pay schedule?
The employees have to approve this pay structure via electing their union representation. If things are so bad why has their not been upheval within the CWA Union? Why have CWA execs been allowed to keep their jobs if they bargained such a crappy pay schedule?
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Did the execs askin' fo' feedback say to ATX, "hey, tell us 'bout anythin' you want, but DON'T say chit 'bout pay an' commissions?" I'm not ATX, but he hasn't said anythin' bout that, so I'm assumin' no.
Do you think its possible that the union is doin' a weak job o' representin' the employees when it comes to pay an' commissions? Regardless of whose issue it is, the downside impacts the entire company. Demoralized reps an' high employee turnover hurt the company. So, why in the world WOULDN'T you want to bring that up, if a top exec is askin' fo' feedback on things they need to improve? The upside is good, the downside is what?.. wastin' one minute of an exec's time? Oh nooo, not dat.
Sure bring it up with the union too, but it soun...
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Do you think its possible that the union is doin' a weak job o' representin' the employees when it comes to pay an' commissions? Regardless of whose issue it is, the downside impacts the entire company. Demoralized reps an' high employee turnover hurt the company. So, why in the world WOULDN'T you want to bring that up, if a top exec is askin' fo' feedback on things they need to improve? The upside is good, the downside is what?.. wastin' one minute of an exec's time? Oh nooo, not dat.
Sure bring it up with the union too, but it soun...
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Look guy, you keep citing all these issues, other than these type of sites have you found ANYTHING to back up those statements? And for that matter there are equal amounts of people who state they love their job here as there are in numbers of dissenters.
There are consistently worst/best companies to work for lists and Cingular isn't on either. Cingular hasn't been reported to have a higher churn rate by any industry magazines or reports. Even the Sigmund interview which you respected didn't mention employee morale as a big issue.
If you have seen anything like this I would be very interested in reading it but otherwise I am still confused why you take statements here as gold.
There are consistently worst/best companies to work for lists and Cingular isn't on either. Cingular hasn't been reported to have a higher churn rate by any industry magazines or reports. Even the Sigmund interview which you respected didn't mention employee morale as a big issue.
If you have seen anything like this I would be very interested in reading it but otherwise I am still confused why you take statements here as gold.
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Ok, by the same token, have you found ANYTHING concrete to support your contention that things are mostly hunky dory on the store floor, an' that everyone is cool with the pay cuts? No? Ok then.
A lot o' employees have expressed their concern 'bout these matters. Call me crazy, but I take what they have to say seriously. But of you wanna jam yo' thumbs in yo' ears an' yell "lalalalala", thats coo', its your choice, an' you are welcome to it.
A lot o' employees have expressed their concern 'bout these matters. Call me crazy, but I take what they have to say seriously. But of you wanna jam yo' thumbs in yo' ears an' yell "lalalalala", thats coo', its your choice, an' you are welcome to it.
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Yes shock, AND I have posted it many times. And as far as pay cuts shock, those are unsubstaniated. You seem like someone with a good head. If Cingular (and ALL other wireless providers) needs to grow revenue they raise commission for people who sell better plans ($59.99 and up) and data plans and features, etc.
Is it a paycut if they have every opportunity to make up the cuts in areas like cheap $29.99 and $39.99 plans? Are you a professional representative and do you deserve commission if you are unable to sell anything better than a free phone and a $39.99 plan? You didn't do anything to influence any additional revenue but those people sure are shocked when carriers don't pay commissions there anymore.
Those things sell themse...
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Is it a paycut if they have every opportunity to make up the cuts in areas like cheap $29.99 and $39.99 plans? Are you a professional representative and do you deserve commission if you are unable to sell anything better than a free phone and a $39.99 plan? You didn't do anything to influence any additional revenue but those people sure are shocked when carriers don't pay commissions there anymore.
Those things sell themse...
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If Cingular (and ALL other wireless providers) needs to grow revenue they raise commission for people who sell better plans ($59.99 and up) and data plans and features, etc.
Is it a paycut if they have every opportunity to make up the cuts in areas like cheap $29.99 and $39.99 plans?
Your askin' if its a paycut if they raise commissions on the expensive plans an' cut 'em on the bread n' butter plans? Lessee.. that'd probably depend on where you work. If you're in a store in Beverly Hills or Palo Alto, those changes'd probably make you mad happy. But you worked inna middle-class or lower-income area, you'd probably be pissed off an' demoralized.
The math ain't hard.. Cingular's ARPU is $49 something right now. ...
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It isn't about rich versus poor or hills vs. hood here. Are you telling me people in the poorer communities don't deserve enhanced services? Are you telling me people in East L.A. don't deserve to be educated about what is available so THEY can make the decision, not the rep who just wants to find his next bong hit?
Bottom line here shock, the VAST MAJORITY of the people who are realizing pay cuts are those who clerk it. The customer comes in and they aren't told about features, they aren't told about how $0.45 per minute will kill them on the $39.99 plan and here is this $59.99 would you like to try it, they aren't told about insurance, they aren't told about how they can google instead of $1.50 per 411. They don't show them the $50 ...
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Bottom line here shock, the VAST MAJORITY of the people who are realizing pay cuts are those who clerk it. The customer comes in and they aren't told about features, they aren't told about how $0.45 per minute will kill them on the $39.99 plan and here is this $59.99 would you like to try it, they aren't told about insurance, they aren't told about how they can google instead of $1.50 per 411. They don't show them the $50 ...
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But what TEX is trying to tell you is that there are still ways to make money in the new pay structure. It just is not as easy as it used to be. You don't just get $1000 dollars for 100 activations. Now you must attach data to each of those. Good salespeople won't complain, they will just sharpen thier skills. People who were making a ton of money by just activating phones with no add on sales are the ones complaining because they couldn't add a condom to their schlong if their girlfriend did it for them.
Work harder = more money (at least same as be4)
Complain and resist change = termination
Don't you think that is what Management is going for?
Work harder = more money (at least same as be4)
Complain and resist change = termination
Don't you think that is what Management is going for?
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texaswireless said:
I am an independent agent. My compensation is different than that of Cingular direct. My employees make more in take home but do not get benefits (can't offer them when I am this small).
And what side of the fence is that exactly? The experience side? The side that says no matter what the pay someone is always unhappy?
Which reports say employee morale is low other than forums?
Base your information on something else as well. If all you do is read phonescoop and others and think a company is something you will be missing out on a great deal of factual information.
YOu claimed you personally make over six figures a year. Certainly you can offer benefits if you wanted to. You ...
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Here you are, Mr. Loser.
Yes, I can offer health insurance to my employees for $400 a month or more. They choose to take cash instead.
If I was larger I could get it for $200 or $150 per month and then employees might want it and the other $250 in cash.
Get a life man, you just are getting old.
Yes, I can offer health insurance to my employees for $400 a month or more. They choose to take cash instead.
If I was larger I could get it for $200 or $150 per month and then employees might want it and the other $250 in cash.
Get a life man, you just are getting old.
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texaswireless said:...
That is really an ignorant statement.
I have been at this for 13 years and there HAS ALWAYS AND WILL ALWAYS be a grass is greener mentality in retail.
I cannot count the times someone had applied for a position complaining of low pay and they end up being horrible reps. They talk the talk about their sales but don't produce.
This industry is changing, and compensation changes. I have seen Cingular's comp system and some things were lowered BUT good reps take advantage of the new areas of compensation. The best reps are not getting a pay cut, the middle ones need to step up and the bottom feeders will be forced out (since the Union makes it difficult to fire those who deserve it). Verizon h
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Texas is right...,I was one of those reps that was ticked off when Cingular cut the commissions, but having a bad atitude, not a decrease in feature pay, is the easiest way to kill your commission check. There is still plenty of ways to make a living selling Cingular. Granted you have to sell twice as much and become a data freak, to do it. If there are reps out there that want some help let me know.
Keep posting questions for the VP... I will use them!
Keep posting questions for the VP... I will use them!
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well, the pay cuts were probably becuase of the cost cutting they would need to reach the targeted synergies levels that they have outlined.. there will be cost and pay cuts when there are mergers.. same with stores being closed.. that is just the life about mergers.
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1. Can they not partner with their phone providers to have at least one model in each mfr line that allows for easy external antenna application? GSM isn't as widespread in pure talking-only coverage as the old combo of tdma+amps...certainly not in rural areas.
However, many of the older tdma handsets provided for easy installation of a magnetic-mount antenna that you could use to pull in signal in hard to reach places. Many, if not all, of the new gsm phones have deleted that option. They are ignoring a clientele that might prefer pure phone utility to being able to take pictures or have bluetooth capability. Providing this wouldn't cost any customers from the cutting edge side but might save a few on the "utility" edge.
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However, many of the older tdma handsets provided for easy installation of a magnetic-mount antenna that you could use to pull in signal in hard to reach places. Many, if not all, of the new gsm phones have deleted that option. They are ignoring a clientele that might prefer pure phone utility to being able to take pictures or have bluetooth capability. Providing this wouldn't cost any customers from the cutting edge side but might save a few on the "utility" edge.
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John,
Many sites sell amplification antennas that cost about $100 or so. You can install on the outside of the house or apt and it boost the signal of any phone, GSM or CDMA or Iden.
Verizon is the company that makes you upgrade to a new contract for everything.
You can add or subtract features on your account as you need and not have to sign a new contract. You can even buy a new phone (at full price). If you go to the my cingular site and log on, you can bypass calling the CSRs for 80% of your issues, there is even a online forum in the cingular site that you can use to get answers to a lot of questions.
Many sites sell amplification antennas that cost about $100 or so. You can install on the outside of the house or apt and it boost the signal of any phone, GSM or CDMA or Iden.
Verizon is the company that makes you upgrade to a new contract for everything.
You can add or subtract features on your account as you need and not have to sign a new contract. You can even buy a new phone (at full price). If you go to the my cingular site and log on, you can bypass calling the CSRs for 80% of your issues, there is even a online forum in the cingular site that you can use to get answers to a lot of questions.
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Correction, the antennas are powered and cost about $300 or so...sorry about that...
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Good luck with those questions. What type of meeting is scheduled? Is this a one on one or a group setting?
I just met with her last week.
I just met with her last week.
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your right about the data pricing for Blackberry's.
Why would anyone pay $44.99 for unlimited email/data when you can get it at TMobile for 19.99 (when you add it to a voice plan; $29.99 to stand alone).
Its cheaper to get a blackberry with Tmobile and use it for data only.
Why would anyone pay $44.99 for unlimited email/data when you can get it at TMobile for 19.99 (when you add it to a voice plan; $29.99 to stand alone).
Its cheaper to get a blackberry with Tmobile and use it for data only.
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I would ask for a unlimited text/mms plan. Also I would recommend Cingular implement some of the strong points of the competiting cell phone companies such as: "the most whenever mins t-mobile" "Lots of multimedia content for mobile phones verizon" these are just my two cents.
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Why is Cingular getting top dollar for bottom service?
I left because for the same money I can get twice as good of service. I do not complain about the data prices because at leaast Cingular did not require me to pay for data such as picture sharing ro ringtones vis PC and BT. Kudos to Cingular for that. But all in all it is a phone and needs to make reliable calls. That has been the failure for me and I signed with Verizon for one year and will check back in in a year and see if things are better according to JD Powers and other consumer measurement metrics.
I left because for the same money I can get twice as good of service. I do not complain about the data prices because at leaast Cingular did not require me to pay for data such as picture sharing ro ringtones vis PC and BT. Kudos to Cingular for that. But all in all it is a phone and needs to make reliable calls. That has been the failure for me and I signed with Verizon for one year and will check back in in a year and see if things are better according to JD Powers and other consumer measurement metrics.
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TenMidgits said:
Why is Cingular getting top dollar for bottom service?
I left because for the same money I can get twice as good of service. I do not complain about the data prices because at leaast Cingular did not require me to pay for data such as picture sharing ro ringtones vis PC and BT. Kudos to Cingular for that. But all in all it is a phone and needs to make reliable calls. That has been the failure for me and I signed with Verizon for one year and will check back in in a year and see if things are better according to JD Powers and other consumer measurement metrics.
Just curious as to where you had your Cingular service. I had Verizon for 2 years and I had decent service. I travel...
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CamelTowing said:...TenMidgits said:
Why is Cingular getting top dollar for bottom service?
I left because for the same money I can get twice as good of service. I do not complain about the data prices because at leaast Cingular did not require me to pay for data such as picture sharing ro ringtones vis PC and BT. Kudos to Cingular for that. But all in all it is a phone and needs to make reliable calls. That has been the failure for me and I signed with Verizon for one year and will check back in in a year and see if things are better according to JD Powers and other consumer measurement metrics.
Just curious as to where you had your Cingular service. I had Verizon for 2 ye
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MPX220? Thats why you dropped calls, that phone has been discontinued twice and rereleased twice, its a hunk of junk if you ask me...
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cingagent said:
MPX220? Thats why you dropped calls, that phone has been discontinued twice and rereleased twice, its a hunk of junk if you ask me...
I also have a SE T637 same problem. BTW the MPX220 was the best phone I have ever had. The new firmware fixed the SW issues. Reception was far better then the Sony. No its the carrier. and Cingular agreed letting my finacee out of her contract. That does not happen if the service is reliable in an area.
We are keeping our phones though. Just in case Cingular does get better.
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TenMidgits said:cingagent said:
MPX220? Thats why you dropped calls, that phone has been discontinued twice and rereleased twice, its a hunk of junk if you ask me...
I also have a SE T637 same problem. BTW the MPX220 was the best phone I have ever had. The new firmware fixed the SW issues. Reception was far better then the Sony. No its the carrier. and Cingular agreed letting my finacee out of her contract. That does not happen if the service is reliable in an area.
We are keeping our phones though. Just in case Cingular does get better.
Man that sucks. I didn't have Cingular last summer when we went to Myrtle Beach, but my wife seemed to have ok service.
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Im sure its great on the coaastline. In fact I never had much issue. But 4 miles from the coast where I built my house there is a 2sq mile black hole. They recognized that a let her go month to month ntl we switched.
Not to mention HTC sells Cingular service but is NOT Cingular. I don't know what kind of deal they have but you don't call Cingular with an issue you call HOrry County Telephone. kind of a middle man.
If you bought a phone from them an was already with Cingular, you would have to pay Cingular an ETF fee!!! Whats the deal with that?
Not to mention HTC sells Cingular service but is NOT Cingular. I don't know what kind of deal they have but you don't call Cingular with an issue you call HOrry County Telephone. kind of a middle man.
If you bought a phone from them an was already with Cingular, you would have to pay Cingular an ETF fee!!! Whats the deal with that?
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I would ask why Cingular employees have lower salaries. I would ask why,even though they have a union, why are they treated poorly compared to other companies. I've heard horror stories and it's just not cool.
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CamelTowing said:
I would ask why Cingular employees have lower salaries. I would ask why,even though they have a union, why are they treated poorly compared to other companies. I've heard horror stories and it's just not cool.
Its BECAUSE they have a Union they are treated poorly. Its easier to deal with a single union rep when negotiating salary and benneys then individual employees based on their own merits,Thefore you can hold back the performing employees to the performance of the lowest.
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TenMidgits said:CamelTowing said:
I would ask why Cingular employees have lower salaries. I would ask why,even though they have a union, why are they treated poorly compared to other companies. I've heard horror stories and it's just not cool.
Its BECAUSE they have a Union they are treated poorly. Its easier to deal with a single union rep when negotiating salary and benneys then individual employees based on their own merits,Thefore you can hold back the performing employees to the performance of the lowest.
Well, like almost everything else you have ever posted, I'm gonna have to disagree.
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CamelTowing said:...TenMidgits said:CamelTowing said:
I would ask why Cingular employees have lower salaries. I would ask why,even though they have a union, why are they treated poorly compared to other companies. I've heard horror stories and it's just not cool.
Its BECAUSE they have a Union they are treated poorly. Its easier to deal with a single union rep when negotiating salary and benneys then individual employees based on their own merits,Thefore you can hold back the performing employees to the performance of the lowest.
Must be one of the lower end performers aye?
Well, like almost everything else you have ever posted, I'm gonna have to dis
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Nice post. đ
I don't work for wireless. I work in the insurance field. Not sales.
I don't work for wireless. I work in the insurance field. Not sales.
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CamelTowing said:TenMidgits said:CamelTowing said:
I would ask why Cingular employees have lower salaries. I would ask why,even though they have a union, why are they treated poorly compared to other companies. I've heard horror stories and it's just not cool.
Its BECAUSE they have a Union they are treated poorly. Its easier to deal with a single union rep when negotiating salary and benneys then individual employees based on their own merits,Thefore you can hold back the performing employees to the performance of the lowest.
Well, like almost everything else you have ever posted, I'm gonna have to disagree.
In this instance, I act...
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Well i would ask why that IDIOT CEO of ours went and ran his mouth, did he think that would get us sales? I think he ows me some money cuz I sell phones for him and he is NOT helping us by running his mouth and useing LG's!
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The article in business week where the Cingular CEO states that he feels Verizon is better in Cingular in all metrics, at this point in time. And that he hopes to have Cingular being the best by the end of 2007.
Search the forum, there are a ton of links to the article.
Search the forum, there are a ton of links to the article.
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I would ask when they are going to get my bill straigtened out so that I don't have to call 2-3 times a month to get charges removed. I would explain to them that I have been a customer for 4 years and before the merged with AT&T I was the happiest customer, I loved cingular and even raved to my parents, family and friends to change to them, luckily some of them didn't. Since the merge I have had NUMEROUS problem with my service and am currently looking at other providers to switch to. I would also let them know that I am tired of getting $300-$400 bills for a service that is suppose to be around $100 a month. đĄ
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The "extra"charges are not extra charges, I have my main phone that is 59.99 a month and two additional lines both at 9.99 a month. I am constanly charged 71.96 for my main line, 45.99 for my second line and 21.96 for my third line. No "extras" are added. They also charge me for minutes used over my plan, but when I check into it, I contiue to get rollover minutes each month. How do you go over your allotted minutes and also have rollover minutes?? My husband is in contact with alltel and we will probably switch this week. I am sick of dealing with cingular.
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Without looking at your account, I can tell you that you do not have all your phones on one fam talk plan. That is why you are going over mins on one phone, and rolling over minutes on another. Go into a store with someone who knows what they are talking about and they should be able to get it straighted out, or at least if they dont you have a person to keep bugging, as opposed to talking to a different person every time.
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but they are all suppose to be on the family talk plan, that is why I am so upset, everytime I call to correct the problem, they say they have, the credit back my account and then... the next month, it's the exact same thing, over and over each month. Thanks for the advice though.
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atx45 said:
Later this week I'm supposed too sit down with one of Cingular's VPs, I'm guessing to give her feedback on what Cingular is doing right, where they could improve, and what they need to do to stay competitive in the marketplace. Here's a chance for customers and employee's to give some feedback. So, What would you ask Cingular?
One question and one question only (as I feel this question would solve all the rest). 1.When will CINGULAR get a NEW CEO, Stan Sigman is not getting the job done, nor is he the man for the job!
We need a younger more vibrant leader, have actually met Stan twice and I can tell you he is not the picture of a vibrant leader. We need someone who is not from SBC or BLS so...
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i actually agree, but i think we should wait probably another 6 months or so to determine Mr. Sigman's fate. i think he already understands what is going on in this marketplace and why cingular isnt doing as well as others especially verizon. therefore, he must fix it. if he doesnt then fire him. perhaps, sbc and bls shareholders will try to oust him.
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I don't care who's head has to roll or be installed for that matter, just get us the DAMN services we demand!! đ
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I don't think that they will get rid of him anytime soon. This merger is barely a year old and they will give him time to make everything right which will happen. Everybody has been so quick to point out all of the bad things and never look at the signs of progress. I have seen these signs with increased coverage along rural highways and coverage in the cities have even gotten more better than before. They have always had good coverage here in Texas but now it is even better. Also, they have been outspending all carriers on putting up new towers to offer better service. Everything will fall into place as HSDPA and PTT is released and complete integration occurs. Things are not as bad as some in here try to make them out to be.
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no that is understandable.. the thing is, he already outlined the problems they are facing.. he must do something or he will be gone.. its that simple..
it doesnt matter what you see. it matters at a nationwide scale.. people will ask questions such as, why is cingular continuing to have subscriber levels decrease?
not sure if just hsdpa and push to talk can increase their subscribers... they need to do more then that such as increasing coverage is their priority.
from 1.45 million in the 1st quarter to 867,000 subscribers in the 3rd quarter isnt a good sign... (i hope you are aware of that)
it doesnt matter what you see. it matters at a nationwide scale.. people will ask questions such as, why is cingular continuing to have subscriber levels decrease?
not sure if just hsdpa and push to talk can increase their subscribers... they need to do more then that such as increasing coverage is their priority.
from 1.45 million in the 1st quarter to 867,000 subscribers in the 3rd quarter isnt a good sign... (i hope you are aware of that)
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yes, i am aware of that. net ads have declined the past 2 quarters. My whole thing is for you and some of the others who come on here and try to make things out to be like a bubonic plague or something. The fact is that it is not and many log on to sensationalize stuff.
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no no not at all...
we are all simply just analyzing what they can do better..
2 quarters? more like 3 quarters..
well, of course its not like the bubonic plague lol, but it could impact the growth of cingular if it doesnt grow where its supposed to be and it could bring some uprising from the shareholders.
we are all simply just analyzing what they can do better..
2 quarters? more like 3 quarters..
well, of course its not like the bubonic plague lol, but it could impact the growth of cingular if it doesnt grow where its supposed to be and it could bring some uprising from the shareholders.
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nextel18 said:
from 1.45 million in the 1st quarter to 867,000 subscribers in the 3rd quarter isnt a good sign... (i hope you are aware of that)
Its bigger than even that. From 1.8 million in 4th quarter of '04 to 867k in 3rd qtr '05. Down by over half in jus' 3 quarters. đŗ
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i think the most and formost he should do is focus more on coverage, taking care of the associates to motivate them to do better, and the brand and image name.
i think 1. is coverage! verizon seems to be doing a quite job with coverage and becuase of that they are continuing to do well now and in the future.
i think 1. is coverage! verizon seems to be doing a quite job with coverage and becuase of that they are continuing to do well now and in the future.
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6 Months??? He identifies problems and you give him 6 months??? And you claim to have a good understanding of business and you give him 6 months???? If you had any idea of how business worked, you would understand fully that 6 months is barely enough time to get a business initiative started let alone get a complete evaluation of how the CEO is attacking/solving the problems.
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You'd think they'd give Sigman at least 'til the end of 2007. That's when his 'plan' is s'posed to be complete.
A'course, Cingular is not doin' very well right now. So the question becomes, how bad would things haveta get b4 they consider dumpin' Sigman? What's da 'trigger point'?
A'course, Cingular is not doin' very well right now. So the question becomes, how bad would things haveta get b4 they consider dumpin' Sigman? What's da 'trigger point'?
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they have been getting worse from quarter 4 to quarter 3 of this year.. horrible. more complaints, losing subscribers.. prepaid unit is horrible.. etc..
things need to change.. if he cant fix this then he will get ousted.. shareholders of bell south and sbc will get tired becuase they, bell south and sbc, spent $41 billion on att wireless.
change might be for the good.
he has submitted a plan so we will see if it turns around.. 6 months is a fine time table.. he already had his plan earlier when they merged. it failed.
things need to change.. if he cant fix this then he will get ousted.. shareholders of bell south and sbc will get tired becuase they, bell south and sbc, spent $41 billion on att wireless.
change might be for the good.
he has submitted a plan so we will see if it turns around.. 6 months is a fine time table.. he already had his plan earlier when they merged. it failed.
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How did it fail??? His plan was to be the best in all metrics by the end of 2007. That has not changed in the new Business Week article. He is still targeting the end of 2007. So how do we know that his plan failed when we have not even given him until the original end date of the plan????
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6 months is plenty...
i know how business works my friend.. he had plenty of time to fix this problem they are facing.. from quarter 4 of 2004 from 1.8 million customers to quarter 3 with 867,000. that is horrible.
change the business model and thats it...
he already had plans in place with the merger and innitatives.. and they have failed. so yes.. 6 months is fine..
i know how business works my friend.. he had plenty of time to fix this problem they are facing.. from quarter 4 of 2004 from 1.8 million customers to quarter 3 with 867,000. that is horrible.
change the business model and thats it...
he already had plans in place with the merger and innitatives.. and they have failed. so yes.. 6 months is fine..
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How is 6 months fine when the original plan, at the time of the merger, was to be the best in all metrics by the end of 2007? That was a 3 year plan. How can you say they are not going to accomplish their goal when you are only 1/3 of the way into the plan? And how is giving a CEO 6 months enough time to evaluate him on a 3 year plan? Extreme short-sightedness, my friend. And mindsets like that and hasty decisions like that in business make you doomed to fail. Which is why he is not canned yet. Thank God the execs in BLS and SBC know what they are doing because your posts sure show that you haven't got a clue.
Sigmamason pointed this out to you and you refuse to get it. CINGULAR HASN'T BEEN AGGRESSIVELY ADVERTISING!!!! Therefore ...
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Sigmamason pointed this out to you and you refuse to get it. CINGULAR HASN'T BEEN AGGRESSIVELY ADVERTISING!!!! Therefore ...
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It IS too early to judge Sigman's performance yet. I agree wit' dat. He says give Cingular 'till the end of '07 to be great, so peeps should be patient 'till then, unless its real obvious that Cingular has hit the iceberg.
But not enough advertisin' isn't the only reason Cingular ain't addin' the customers. They got problems with reputation, an' with customer retention. Churn actually went UP last quarter. Advertisin' is part of it, but not near the whole ball o' wax.
But not enough advertisin' isn't the only reason Cingular ain't addin' the customers. They got problems with reputation, an' with customer retention. Churn actually went UP last quarter. Advertisin' is part of it, but not near the whole ball o' wax.
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At the current TREND...there will be no 2007 surprise. It took a year to get this bad. Everyone know it take longer to right a wrong in business perception. 2007 is a pipe dream. If it were not customers would not be leaving in droves,
Sigman is banking on those customrs who signed two year contracts wth Verizon and the others to come running back. Hence the 2007 number. There has to be something compelling to come back to that exceeds where they are now.
4.5 mil sign ups 3.6 million leave IN ONE quarter, Thats not good for making a 2007 target.
Sigman is banking on those customrs who signed two year contracts wth Verizon and the others to come running back. Hence the 2007 number. There has to be something compelling to come back to that exceeds where they are now.
4.5 mil sign ups 3.6 million leave IN ONE quarter, Thats not good for making a 2007 target.
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If Cingular can lose half their net adds in six months, does it not make sense they should also be able to double their net adds in the same amount of time?
No six months should not be too short of time to reverse a trend at all. If it is there needs to be some fat cut from the bloated executive offices and become leaner and more reactive.
No six months should not be too short of time to reverse a trend at all. If it is there needs to be some fat cut from the bloated executive offices and become leaner and more reactive.
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atx45 said:
Later this week I'm supposed too sit down with one of Cingular's VPs, I'm guessing to give her feedback on what Cingular is doing right, where they could improve, and what they need to do to stay competitive in the marketplace. Here's a chance for customers and employee's to give some feedback. So, What would you ask Cingular?
I would just bitch slap that man, and tell him you MOFO you best gets it together before the entire flock fly away. word
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And you call my posts useless??? This post really helped someone out, let me tell ya. đ
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another question would be..
what is going on with the recent declining in the prepaid unit?
there are many questions to be asked.. i think fost and formost is how to improve coverage.
others include; why did cingular cut the pay? why are the core and prepaid units doing bad or declining? how will you improve the image?
why did you merge with att wireless instead of other strategic options?
stuff like that.. đ
what is going on with the recent declining in the prepaid unit?
there are many questions to be asked.. i think fost and formost is how to improve coverage.
others include; why did cingular cut the pay? why are the core and prepaid units doing bad or declining? how will you improve the image?
why did you merge with att wireless instead of other strategic options?
stuff like that.. đ
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nextel18 said:
another question would be..
what is going on with the recent declining in the prepaid unit?
there are many questions to be asked.. i think fost and formost is how to improve coverage.
others include; why did cingular cut the pay? why are the core and prepaid units doing bad or declining? how will you improve the image?
why did you merge with att wireless instead of other strategic options?
stuff like that.. đ
Improvin' the image would be a biggie, yep. As would the pay cut question.
The 'why didja merge wit' ATT' question is jus' gonna draw a blank stare tho'. That horse done left the barn a long time ago, no need to rehash it.
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well, with the att wireless merger it is a big question becuase it was $41 billion in cash that was given for att wireless. they could have used that $41 billion for other events.. that is a great question to ask!
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nextel18 said:
well, with the att wireless merger it is a big question becuase it was $41 billion in cash that was given for att wireless. they could have used that $41 billion for other events.. that is a great question to ask!
Not when the deal is done an' they already spent the $41 billion. Its not like they're gonna change that decision.
Its mo' like a good question from a journalist, not an employee. He should keep da focus on things they CAN change or do somethin' about.
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i didnt mean it that way.. i was just saying why did they pick the buyout instead of some other options to use with the $41 billion. basically, with the problems that are facing now, would you do something else besides this buyout?
stuff like that..
stuff like that..
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you and him arent understanding the question i guess. i didnt mean it that way..
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Don't use most of the questions from nextel...he is sneaky. He is setting you up to ask a CEO a question that is idiotic at best. Put yourself in any telecom directors position and ask yourself the question.
Why would you pass on acquiring spectrum in markets that you had no other access to? The long-term goal of Cingular is documented...to become a national and international player in the wireless game.
Cingular has done minimal advertising for the last 6 to 8 months, enough to let people know that they are still around but nothing that could be called an advertising campaign.
Verizon and T-Mobile are spend huge buckets of money are advertising. Cingular isn't and Sprint is advertising, but if you notice, most of the ads are aimed at...
(continues)
Why would you pass on acquiring spectrum in markets that you had no other access to? The long-term goal of Cingular is documented...to become a national and international player in the wireless game.
Cingular has done minimal advertising for the last 6 to 8 months, enough to let people know that they are still around but nothing that could be called an advertising campaign.
Verizon and T-Mobile are spend huge buckets of money are advertising. Cingular isn't and Sprint is advertising, but if you notice, most of the ads are aimed at...
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my questions are important and relevant.. especially since i am basically an indirect shareholder of cingular... i can ask basically what i want. (sbc and bls)
they are fine questions.. sneaky? no.. just real and true questions that should be asked..
the ceo even admitted that there are problems..
they are fine questions.. sneaky? no.. just real and true questions that should be asked..
the ceo even admitted that there are problems..
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Your questions ignores the simple rule of business. No advertising, no customers. I have worked in the finance game for a couple of companies - Unilever, Ford, Home Depot, GE and I have a mortgage company as well. i have dealt with
No company does well when they cut advertising dollars to a minimum.
If verizon cuts their ad budget tomorrow and gets rid of the nerd in glasses and decides to focus on other issues, their net adds will suffer.
Watch what will happen to Sprint if they don't convince all those nextel people to convert before Uncle Sam starts the slow takeover of the iden network...and they cut ad dollars like cingular has done.
People go where the ADVERTISING dollars tell them the grass is greener...
The minute that Cingula...
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No company does well when they cut advertising dollars to a minimum.
If verizon cuts their ad budget tomorrow and gets rid of the nerd in glasses and decides to focus on other issues, their net adds will suffer.
Watch what will happen to Sprint if they don't convince all those nextel people to convert before Uncle Sam starts the slow takeover of the iden network...and they cut ad dollars like cingular has done.
People go where the ADVERTISING dollars tell them the grass is greener...
The minute that Cingula...
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no my questions are fine.. i didnt even mention customers and advertising lol..
problem is, cingular's mgmt is a bit weak dont even compare it to any other.. verizon net ads will suffer if they dont advertise? i doubt it. their brand and word of mouth spreads very quickly..
if the carrier doesnt advertise it isnt a good idea, but if you already have a good product brand and image and word of mouth, it wouldnt really affect them..
problem is, cingular's mgmt is a bit weak dont even compare it to any other.. verizon net ads will suffer if they dont advertise? i doubt it. their brand and word of mouth spreads very quickly..
if the carrier doesnt advertise it isnt a good idea, but if you already have a good product brand and image and word of mouth, it wouldnt really affect them..
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Bull...and you know it, if you are that into being a wallstreet financier or whatever it is that you say you do, then you do know this.
Any company or brand that doesn't advertise suffers, period.
Wendy's Burger King, Mcdonalds all advertise.
Hardee's doesn't and they are literally bankrupt, along with Rally's.
Are the burgers and fries and shakes sold at Wendy's and Burger King better than Hardee's or Rally's? Arguably, No. But those companies made "strategic" decisions to cut advertising so that they could funnel dollars into a growth model and it backfired on them.
You can have the greatest product on the market, but if you don't advertise, no one knows that you have the greatest product and it will sit collecting dust.
Any company or brand that doesn't advertise suffers, period.
Wendy's Burger King, Mcdonalds all advertise.
Hardee's doesn't and they are literally bankrupt, along with Rally's.
Are the burgers and fries and shakes sold at Wendy's and Burger King better than Hardee's or Rally's? Arguably, No. But those companies made "strategic" decisions to cut advertising so that they could funnel dollars into a growth model and it backfired on them.
You can have the greatest product on the market, but if you don't advertise, no one knows that you have the greatest product and it will sit collecting dust.
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again you are taking my point too far fetched..
please listen again becuase this will be the last time i will explain this to you..
you advertise your product or whatever differentiates you from the pack.... you get good reviews with a lot of signups.. you slow down advertising.. doesnt mean you will have slower signups becuase word of mouth and your brand image will take over.. remmeber word of mouth is another form of advertising..
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example..
sprint and verizon started to deploy and heavily market their push to talk service.. not sure if you noticed but nextel either 1. stopped or 2. slowed down heavily.. nextel didnt need to advertise as much when sprint and verizon did becuase many people from word of mouth new t...
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please listen again becuase this will be the last time i will explain this to you..
you advertise your product or whatever differentiates you from the pack.... you get good reviews with a lot of signups.. you slow down advertising.. doesnt mean you will have slower signups becuase word of mouth and your brand image will take over.. remmeber word of mouth is another form of advertising..
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example..
sprint and verizon started to deploy and heavily market their push to talk service.. not sure if you noticed but nextel either 1. stopped or 2. slowed down heavily.. nextel didnt need to advertise as much when sprint and verizon did becuase many people from word of mouth new t...
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I have seen absolutely ZERO advertisments for push to talk for either Sprint or Verizon in my area since it was first launched by Sprint. So they did not heavily market it as you claim.
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sigmamason said:...
Your questions ignores the simple rule of business. No advertising, no customers. I have worked in the finance game for a couple of companies - Unilever, Ford, Home Depot, GE and I have a mortgage company as well. i have dealt with
No company does well when they cut advertising dollars to a minimum.
If verizon cuts their ad budget tomorrow and gets rid of the nerd in glasses and decides to focus on other issues, their net adds will suffer.
Watch what will happen to Sprint if they don't convince all those nextel people to convert before Uncle Sam starts the slow takeover of the iden network...and they cut ad dollars like cingular has done.
People go where the ADVERTISING dollars tell them the grass i
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a carrier doesnt have to advertise especially if 1. they have great products. 2 great network. 3. great brand, image and reputation .. becuase word of mouth is just as equal to or perhaps even better/greater then a huge marketing campaign..
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my point exactly
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my point exactly
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Bull and you know it. Verizon didn't get a magical network overnight and they still have gaps in coverage, dropped calls, bad phones, wacked customer service and immature reps.
They advertise the hell out of their rep, but standing next to my frat brother who is finance manager for one of their divisions here in the southeast, he even acknowledges some of the issues that you all are looking at with rose-colored glasses.
I as a consumer acknowledge that all companies have problems and I don't waste time pointing out the negative. However, I recognize after being here for over 3 years, that some of you get off on painting the most negative picture that you can while pretending to just want to talk about the issue.
They advertise the hell out of their rep, but standing next to my frat brother who is finance manager for one of their divisions here in the southeast, he even acknowledges some of the issues that you all are looking at with rose-colored glasses.
I as a consumer acknowledge that all companies have problems and I don't waste time pointing out the negative. However, I recognize after being here for over 3 years, that some of you get off on painting the most negative picture that you can while pretending to just want to talk about the issue.
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lol..
they have the best network in the industry and thats that.. their subscriber growth says it all.
if they were to stop advertising they wouldnt see a decline in their growth becuase of word of mouth..
please get it becuase its a simple concept..
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they have the best network in the industry and thats that.. their subscriber growth says it all.
if they were to stop advertising they wouldnt see a decline in their growth becuase of word of mouth..
please get it becuase its a simple concept..
đ
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I do get it, you don't. Word of mouth only means so much.
The oldest maxim in business...if you don't right by someone, no one says a dang thing. make someone mad and they try and tell everyone.
Let Verizon pull their ads tomorrow and not advertise for a year and then tell me that they will still be perceived as king of the hill.
Stop living in the fantasy world. I have given you plenty of examples and I got plenty more, but you see and hear only what you want, which is what you generally do based upon your many postings on this site...
The oldest maxim in business...if you don't right by someone, no one says a dang thing. make someone mad and they try and tell everyone.
Let Verizon pull their ads tomorrow and not advertise for a year and then tell me that they will still be perceived as king of the hill.
Stop living in the fantasy world. I have given you plenty of examples and I got plenty more, but you see and hear only what you want, which is what you generally do based upon your many postings on this site...
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sigmamason said:...
Bull and you know it. Verizon didn't get a magical network overnight and they still have gaps in coverage, dropped calls, bad phones, wacked customer service and immature reps.
They advertise the hell out of their rep, but standing next to my frat brother who is finance manager for one of their divisions here in the southeast, he even acknowledges some of the issues that you all are looking at with rose-colored glasses.
I as a consumer acknowledge that all companies have problems and I don't waste time pointing out the negative. However, I recognize after being here for over 3 years, that some of you get off on painting the most negative picture that you can while pretending to just want to talk about t
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They make such a big stink about the churn rate yet we still charge customers an $18 fee to stay with us. we are the only company that does this WHY?!?!?!?!?! also a little more incentive for them to stay with us( ie verizons new every 2 program) remember it is more cost effective to keep existing customers then to acquire new ones, so lets try and keep em !!!!!!
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excellent point!!!! I just called a couple of vzw stores and it appears that they dont charge an upgrade fee. This will be addressed.
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What is the with the poor amount of phones that Cingular has to choose from? 5-10 choices of phones, that is crazy. All the other cell phone companies have 15-25 phones to choose from. What is up with Cingular?
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What you are referring to? Cingular has just as many phone offerings as other carriers.
Many carriers offering very basic phones (make and recieve calls) with zero bells and whistles.
Literally every phone that Cingular offers is Media Net capable, many of them are bluetooth compliant, most have cameras and can play MP3s that can be uploaded via your computer.
You can't go by what you see listed on this site, since Cingular will turn off support of a phone once they pull it from the market.
There are quite a few phones listed for some of the carriers that haven't been sold in over a year by that particular carrier.
Walk into a Verizon store or Sprint store or T-Mobile store and you won't see 15 phones, you might see 10 or so phones to...
(continues)
Many carriers offering very basic phones (make and recieve calls) with zero bells and whistles.
Literally every phone that Cingular offers is Media Net capable, many of them are bluetooth compliant, most have cameras and can play MP3s that can be uploaded via your computer.
You can't go by what you see listed on this site, since Cingular will turn off support of a phone once they pull it from the market.
There are quite a few phones listed for some of the carriers that haven't been sold in over a year by that particular carrier.
Walk into a Verizon store or Sprint store or T-Mobile store and you won't see 15 phones, you might see 10 or so phones to...
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Do you know of any websites on the net where I can purchase phones, other than the ones that are on the cingular website where the phones can be used on the cingular network. I'm not really impressed by the ones that are in the store or the ones on the cingular site. Plus the ones on the site are not always offered in the store.....
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I just checked my pricing sheet...there are 27 phones on taht sheet that are available...
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So I never heard, is this a one on one thing, is she visiting your store, is it a round table meeting at a call center?
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Its supposed to be a roundtable discussion, there will be four managers, four reps and the dsm. I dont know where she wants to take the conversation to but there are several areas that I am want to bring up. Such as network intergration, customer service and retention, internet pricing and compensation. And using all of the feedback I rec. from this forum I should have plenty to talk about.
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I can just say from experience the Union is a touch subject and pay would be avoided.
The other items are all very good topics. If you show you are looking at how things would improve SO YOU CAN INCREASE YOUR PAY ON YOUR OWN it would go over much better than WHY DON'T WE GET PAID MORE questions that others seem to want answered.
Good luck.
The other items are all very good topics. If you show you are looking at how things would improve SO YOU CAN INCREASE YOUR PAY ON YOUR OWN it would go over much better than WHY DON'T WE GET PAID MORE questions that others seem to want answered.
Good luck.
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atx45 said:
Excellent Point!!!!
ATX, don't take Tex's word on it, or mine.
GO down to several store floors in your area, rich areas, middle-class areas, lower-income areas, an' ask the reps there face-to-face, on the condition o' anonymity, how the commission cuts an' changes have impacted them an' changed how they do their jobs, for good and bad.
I'm sure they'll still be guarded in their answers, but you should be able to read between the lines.
Good luck wit' your meeting, hope its productive.
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When are you going to switch the name to AT&T Wireless like SBC is doing with wireline???
...and how long after that will it take for you to sponsor some kind of ****amamie sport that can help boost exposure, ie: Nextel (which will soon be Sprint) Cup
...how can subscribers add bundled services (integrated billing, etc) to areas where BellSouth or SBC are not CLECs or no DSL?? ie: fist-fighting Sprint out of some of the new agreements with Cox or TimeWarner cable
...and how long after that will it take for you to sponsor some kind of ****amamie sport that can help boost exposure, ie: Nextel (which will soon be Sprint) Cup
...how can subscribers add bundled services (integrated billing, etc) to areas where BellSouth or SBC are not CLECs or no DSL?? ie: fist-fighting Sprint out of some of the new agreements with Cox or TimeWarner cable
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I would ask that they provide a cheaper plan than 39.99. That way budget consumers like myself would switch to their service.
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I would ask why upgrades and migrations do not pay as well as new subscibers. Afterall existing customer are kept around 4 another 2 years. Migrated folks are taken off a billing sytem so Cingular does not have to maintain two.
I am not asking for the same commission as a new person, but just a bit better.
Will
I am not asking for the same commission as a new person, but just a bit better.
Will
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