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Problems staying connected

culdaddy

Nov 8, 2005, 9:49 AM
I seem to be having a problem with my Cingular service that has my wife thinking about switching. We both have Motorola V400 phones and it seems that they are consistently dropping calls. No I understand this can happened when you are moving and switch between towers but this is happening while staying in one place at home or at work. It seems too that my phone does not receive as good a signal at my house as it used to. Where once I had 4 or 5 bars, I now have 2 or maybe three on a good day. It is kind of ironic since there is a Cingular billboard just down from the house boasting amazing network coverage. At any rate, does anyone have any suggestions for how to improve the reliability of my Cingular service?

Thanks
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kracing

Nov 8, 2005, 10:15 AM
I work at a Cingular store and we have this all the time. If you have a 32k SIM card you can get a 64k card and that should help.(just go to your local Cingular store and ask if they could change this for you) You can also call customer service and ask them to send any updates to your phone. I hope this helps you! 😁
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nextel18

Nov 8, 2005, 10:18 AM
Yea, unfortunately that will probably be happening because cingular is in the middle or towards the end of their integration completion and obviously that will affect many markets.

It seems that the Motorola V400 is the problem here, and perhaps you should get new ones or go to a service center to see what the problem is exactly because as you know it could also be the tower’s problem too. It seems that there could be a capacity problem so I would do as many network tickers as possible when you call Cingular to complain or to mention the network problems, however, keep in mind do not say anything about in building because no carrier cares since they do not guarantee coverage in-doors. By the way, in building has always been problematic f...
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simplymarcus

Nov 8, 2005, 10:22 AM
No this custoemrs problems are not integration related. It sounds l like two v400's going bad.
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nextel18

Nov 8, 2005, 10:32 AM
How do you figure? All of a sudden, the quality of service goes from 3-4 bars to 1-2 bars. That does not happen overnight, my friend. It could happen for a number of reasons and the problem with integration could perhaps be a huge deal because it is.. As you know, they have to decommission towers and things of that nature which hurts capacity especially in an area where they really should not have decommissioned those towers…

Do you know this customer personal? We are just guessing here and those things I mentioned are plausible things that could happen.

1. bad phone
2. cell problem
3. Integration..

You cannot say that none of those 3 exists especially with the “symptoms” his phone and service are facing.
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simplymarcus

Nov 8, 2005, 10:52 AM
I know that it is not network integration. Cell towers are only decommissioned late at night or early mornings. Network integration does not cause 24/7 customer problems. Maybe at night they experience a decrease in signal strength or more hand-offs between towers causing dropped calls.
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nextel18

Nov 8, 2005, 11:01 AM
Actually, network integration could cause problems all the time especially since they did not do something that they were supposed to when they were replacing the channels on that tower or the tower in general. If you read what he stated, he stated that he has seen a decreasing in signal quality and strength (bars) and drops of calls, and those are symptoms of those 3 things I have mentioned.. ( 1. integration. 2. Cell phone problem or 3. Towers problem) if you also read his response, he said nothing about nighttime. Integration could contribute and be a big factor in this situation as well as the cell phone itself and the tower itself, but from understanding his situation it seems like it could be one of those 3.
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SForsyth01

Nov 8, 2005, 11:10 AM
nextel18 said:
Actually, network integration could cause problems all the time especially since they did not do something that they were supposed to when they were replacing the channels on that tower or the tower in general. If you read what he stated, he stated that he has seen a decreasing in signal quality and strength (bars) and drops of calls, and those are symptoms of those 3 things I have mentioned.. ( 1. integration. 2. Cell phone problem or 3. Towers problem) if you also read his response, he said nothing about nighttime. Integration could contribute and be a big factor in this situation as well as the cell phone itself and the tower itself, but from understanding his situation it seems like it could be one of
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nextel18

Nov 8, 2005, 11:35 AM
lol SF are you ok?

you are complaining about the 1-3's and not being perfect all the time? lol. aww.

funny thing that you say your little statement, while not helping and giving your input. 🙂
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SForsyth01

Nov 8, 2005, 11:43 AM
I don't have any input in this little matter. I gave my only input. That while you claim to only be here to gather information/opinions and help others, you can't even post consistent help. 🙄
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nextel18

Nov 8, 2005, 11:46 AM
Yea, of course since you have no knowledge of this matter you cant provide a nice decent input besides for saying that my order of numbers are wrong, while the information and points stayed constant. It is pathetic that you have to waste the bandwidth to post that worthless post that you replied to me.

Of course I claim that, because you cant even help the guy instead you harass me over a number and switcharo situation. (the ideas were exact the same)

Pathetic.
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SForsyth01

Nov 8, 2005, 11:59 AM
Yeah, the ideas were exactly the same. 🙄

#1 went from getting a phone checked out to being a bad phone to a network integration problem. Yeah, that sounds the same to me. 🙄

What is pathetic is that you can't realize that both you and simplymarcus already told the OP what his problem is. His V400's are dying. Time for a new phone. Therefore, there is no reason for me to post the same thing that was already said. Instead, I would rather call you out on your inconsistencies. That's more fun.
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nextel18

Nov 8, 2005, 12:24 PM
Yea it is more fun, because you have nothing else to do?

Loll

Anyway, I have said that the problems could be from 1. Phones, 2. Integration or 3. Cell phone towers…

Perhaps you should read my posts then you would understand.

Basically, all you do is repeat yourself 100 times the same thing over and over and over again.

No one is 100 percent sure that it is his phone because not sure if you are aware but there are numbers of factors, however, you have no clue about that, so I will just let it at that..

Wow your replies are really a waste of bandwidth on this site… it’s a shame.. I guess when you have no input on anything or knowledge and copy others that is understandable for your wasteful posts…

Oh well.
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SForsyth01

Nov 8, 2005, 12:32 PM
Whatever you say, Mr. Nextel....Whatever you say. 🙄
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nextel18

Nov 8, 2005, 12:46 PM
yep, the exact lame reply i thought you would do. 🙂
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