5 reasons why cingular is horrible
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts of customers
5. they will never BE verizon, let alone be equal to them...
(continues)
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts of customers
5. they will never BE verizon, let alone be equal to them...
(continues)
...
Sounds like we have a Cingular hater...must work for Verizon who doesn't even give their employees free phone or free rate plans for their family members, but Cingular is really bad w/ cust service. But hey if you love standing in line and being talked to like a child, told if you switch your plan in the middle of your plan you'll have to sign a new 2yr agreement...then I guess verizon is the best way to go 😉
...
nint said:...
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts of customers
5. they will never BE veri
(continues)
...
motorolams550 said:...nint said:
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts
(continues)
...
nint said:
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
Why don't you just shut the XXX up? You don't even know what you're talking about. Cingular is not just integrating 2 GSM networks.
"We're bringing together more like 13 networks. This is a lot more than a simple marriage; it's more like taking 13 different athletes from 13 different teams and turning them into one new team.
The Cingular networks today include two analog, two TDMA, two GSM Voice and two GSM Data, two Cellular Digital Packet Data (CDPD), two E-911 Locate and one Universal Mobile Telecommunications Service...
(continues)
...
That's great information. I really never stopped to think about any other networks being integrated than the GSM and TDMA networks.
Once again, great info!
Once again, great info!
...
RUFF1415 said:
That's great information. I really never stopped to think about any other networks being integrated than the GSM and TDMA networks.
Once again, great info!
You're welcome! I got that from a mag that we (employees) get quarterly.
...
🙄 Oh yeah once intergration is completed you TDMA holdouts better beware...Your days are numbered!!
...
I said that because you were yelling about TDMA in a response to one of MY messages. I never said that there weren't people holding out on TDMA, but why yell about it to a person that isn't?
...
Why are people still with tdma? what reasons do they have to stay with tdma?
...
some people still get better reception with tdma phones..ive seen a couple of spots that gsm doesnt touch but tdma still does...of course come the fate full day of the hard switch over...those people will have paperweights, but it works for them now
...
is it tdma or analog. and once the spectrum is freed up gsm will cover it with no problem.
...
lordrevan05 said:
🙄 Oh yeah once intergration is completed you TDMA holdouts better beware...Your days are numbered!!
TDMA will NOT be retired until Feb of 2008. I think by that date all those custs "holding out" to those TDMA phones will be more than willing to go to GSM. If they haven't done so already. I really don't think a Nokia 6340i or a SE T62u will be in good shape (working conditions) by then.
...
Anxiovert said:...nint said:
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
Why don't you just shut the XXX up? You don't even know what you're talking about. Cingular is not just integrating 2 GSM networks.
"We're bringing together more like 13 networks. This is a lot more than a simple marriage; it's more like taking 13 different athletes from 13 different teams and turning them into one new team.
The Cingular networks today include two analog, two TDMA, two GSM Voice and two GSM Data, two Cellular Digital Packet Data (CDPD), two E-911 Locate and one Univers
(continues)
...
I have to admit, Cingular customer service is pretty bad, but then again so was Verizon's a few years ago when they combined 5 companies. Now Sprint Nextel will be the same. Trust me. V
...
Expect bad customer service from wireless carriers. If you get lucky & receive great service, cherish it. Cingular wireless breathes down the throat of customer care reps. As time passes by, you would think that pay rates would go up. Not! Every year, the company wants to pay less & less. New hires I hear right now are getting paid under $9/hr to start here in California. 3 yrs ago, starting pay was $11+.
Cingular treats employees like ****, so in return, customers get the same treatment. Don't get me wrong, there are many reps out there that are looking out for the customers. Most, about 80%, don't give a ****. They need to stay within stats in order to not receive a coaching or even a write up. 😳
Cingular treats employees like ****, so in return, customers get the same treatment. Don't get me wrong, there are many reps out there that are looking out for the customers. Most, about 80%, don't give a ****. They need to stay within stats in order to not receive a coaching or even a write up. 😳
...
Speaking as a RSC at Cingular, at our store location we always go the extra mile for customers, and we get great pay and our is always very nice so i say this like i say to people at fast-food places w/ ****ty tudes, if you hate your job quit! Stop bitching and quit no one wants you around if you are going to be rude to customers! 😡
...
It's correct that we need to integrate multiple networks after the take-over of att wireless. For the most part, people expect not to drop a call when traveling. In this case, we are only concerned with integrating gsm voice (attws) with gsm (voice) cingular.
Say you have your gsm phone & u r moving from location A to location C. A & C locations will provide svc to you with orange towers. (Orange referred to cingular & blue for attwireless).
When u initiate the call with cell tower A, everything is fine. Now as you approach cell tower B, what should happen is a handoff from tower A to B w/o dropping the call. Recall that tower B is BLUE. What u will experience is a dropped call even though u may have full signal. Now once u dro...
(continues)
Say you have your gsm phone & u r moving from location A to location C. A & C locations will provide svc to you with orange towers. (Orange referred to cingular & blue for attwireless).
When u initiate the call with cell tower A, everything is fine. Now as you approach cell tower B, what should happen is a handoff from tower A to B w/o dropping the call. Recall that tower B is BLUE. What u will experience is a dropped call even though u may have full signal. Now once u dro...
(continues)
...
cnglrmgr said:...
It's correct that we need to integrate multiple networks after the take-over of att wireless. For the most part, people expect not to drop a call when traveling. In this case, we are only concerned with integrating gsm voice (attws) with gsm (voice) cingular.
Say you have your gsm phone & u r moving from location A to location C. A & C locations will provide svc to you with orange towers. (Orange referred to cingular & blue for attwireless).
When u initiate the call with cell tower A, everything is fine. Now as you approach cell tower B, what should happen is a handoff from tower A to B w/o dropping the call. Recall that tower B is BLUE. What u will experience is a dropped call even though u ma
(continues)
...
cnglrmgr said:
It's correct that we need to integrate multiple networks after the take-over of att wireless. For the most part, people expect not to drop a call when traveling. In this case, we are only concerned with integrating gsm voice (attws) with gsm (voice) cingular.
We are interested in both voice and Data during this period of integration for purposes of network quality and ARPU.
Say you have your gsm phone & u r moving from location A to location C. A & C locations will provide svc to you with orange towers. (Orange referred to cingular & blue for attwireless)....
When u initiate the call with cell tower A, everything is fine. Now as you approach cell tower B, what should hap
(continues)
...
AtTheMet said:...cnglrmgr said:
It's correct that we need to integrate multiple networks after the take-over of att wireless. For the most part, people expect not to drop a call when traveling. In this case, we are only concerned with integrating gsm voice (attws) with gsm (voice) cingular.
We are interested in both voice and Data during this period of integration for purposes of network quality and ARPU.Say you have your gsm phone & u r moving from location A to location C. A & C locations will provide svc to you with orange towers. (Orange referred to cingular & blue for attwireless).
When u initiate the call with cell tower A, everything is fine. Now as you app
(continues)
...
nint said:
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
Sure, right! uh huh.
...
NEWS Cingular wireless customers. Cingular is now becoming more evil every day that passes by.
Now when you change your rate plan, you can only keep as many rollover minutes that the new plan will give you. Say you were paying $99.99 every month & u were able to accumulate XXXX number of minutes. Now when you notice that you are better off lowering to a lesser price plan & save $$, say $39.99. You will only be able to carry over 450 rollover minutes. You will be stripped of the remainder.
That is another example that Cingular is trying to cut corners every chance & way they get.
Cingular policy is to NOT BRING UP ANY RATE PLAN CHANGES topic with the customer unless the customer brings it up. This means that if you are an...
(continues)
Now when you change your rate plan, you can only keep as many rollover minutes that the new plan will give you. Say you were paying $99.99 every month & u were able to accumulate XXXX number of minutes. Now when you notice that you are better off lowering to a lesser price plan & save $$, say $39.99. You will only be able to carry over 450 rollover minutes. You will be stripped of the remainder.
That is another example that Cingular is trying to cut corners every chance & way they get.
Cingular policy is to NOT BRING UP ANY RATE PLAN CHANGES topic with the customer unless the customer brings it up. This means that if you are an...
(continues)
...
I assume this is a parody of some sort. Just in case anybody thinks you're serious, from the currently offered plan details:
Rollover Minutes: Rollover Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover Minutes will also expire immediately upon default or if customer changes to a non-Rollover plan. Rollover Minutes are not redeemable for cash or credit and are not transferable. Night and Weekend and Mobile to Mobile minutes do not carry over.
Rollover Minutes: Rollover Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover Minutes will also expire immediately upon default or if customer changes to a non-Rollover plan. Rollover Minutes are not redeemable for cash or credit and are not transferable. Night and Weekend and Mobile to Mobile minutes do not carry over.
...
the previouis poster is correct starting Oct. 1st. although the whole reviewing the rate plan thing is a policy, many reps don't strictly follow it, since there is a potential to sell more features by reviewing a person's plan. (i.e. if i can offer to move someone from a $49.99 to a $39.99 with a $7 early n&w addon to save the customer $3/mo, i'll do it as long as that customer will be fine with their minutes)
...
Still, cnglrmger, or however it is, is stating it like it's this horrible thing. Most customers that have 3500 rollover don't even use that many anyway. So when we explain to customers that you will lose the minutes you've accumulated, except for the amount you have in the plan you're changing to, it really won't be an issue. That guy needs to find a job he'll enjoy and not badmouth the one he already has. 🙄
...
CNGLMGR....I just have one thing to say to you. YOU ARE FULL OF ****! Quit now before you misinform anymore customers just because you were probably fired for doing some fraud stuff! Loser 👿
...
nint said:
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
/blockquote>
Whatever, I haven't dropped a call in more than 2 months. Obviously you don't have a Cingular phone. (or at least a good one)
...
nint said:...
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts of customers
5. they will never BE veri
(continues)
...
sorry there detective, you should do some other research and find out they cant touch verizon, nor will. 😳
...
He was talking about you catching up, not Verizon. You have to understand you're just one more fanboy to us who's ranting about how "awesome" one service is over another. We deal with what we experience, rants are a dime a dozen.
...
im not a fanboy of anyone, i know it must get frustrating defending cingular all the time, i would get sick of it as well. So i guess go on brush your shoulders off, ok guy?
...
nint said:
im not a fanboy of anyone, i know it must get frustrating defending cingular all the time, i would get sick of it as well. So i guess go on brush your shoulders off, ok guy?
Instead of us brushing our shoulders off, why don't you take your balls out of your a$$ and brush them off, because obviously they have been up there so long that you are beginning to sound stupid. 😲 😳 😲
Please come up with some sound arguments and then, maybe, you will get some credibility. Until then, just go away and clean your nuts off. 😈
...
That's exactly what I was getting to. He needs to contribute something to this community instead of just whining before he'll be taken as anything more than a flamer.
...
That is right! Instead of whining, let's share the information. Information is everything for the consumer in order to get most for less from the super rich wireless companies.
...
Anxiovert said:...nint said:
1. the "smallover" network will not ever be integrated, how shocking it is that suckular cannot intergrate 2 gsm networks, thank god theyre not handling the sprint merger
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
3. you can drop calls all day long, and still pay the highest rates in the industry for some truly horrible service
4. cust care, really cares about nothing other than the crappy paychecks they get for slaving for sigman and co. wanna get hung up on by a smarta$$, call cingular customer care(less)--need examples, read the cingular care reps posts about theyre thoughts of c
(continues)
...
1. The ALLOVER Network gives you the largest GSM (not PCS or CDMA) voice and data network.
2. Only Cingular allows you to keep your unsed minutes through a feature called ROLLOVER. Why pay for minutes you can't keep? You can really Talk More!
3. We have the latest and greatest handhelds including wonderful Bluetooth technology
4. Not ALL customer service reps or agents are bad. Some of actually know UP from DOWN!!
5. We don't want to be VERIZON...how dumb is it to say "Can you hear me now?"
2. Only Cingular allows you to keep your unsed minutes through a feature called ROLLOVER. Why pay for minutes you can't keep? You can really Talk More!
3. We have the latest and greatest handhelds including wonderful Bluetooth technology
4. Not ALL customer service reps or agents are bad. Some of actually know UP from DOWN!!
5. We don't want to be VERIZON...how dumb is it to say "Can you hear me now?"
...
w00t!!!! u go girl. besides, im betting the guy on the other end is saying that he cant hear. what kind of marketing has a guy walking around. to me that says that with verizon u gotta walk around to find reception to make a call.
...
Funny!
Marketing is everything for Cingular & that is all. Yes, VZN marketing sucks. I would still say that VZN overall is better than Cingular.
Take it from a Cingular manager. 😎
Marketing is everything for Cingular & that is all. Yes, VZN marketing sucks. I would still say that VZN overall is better than Cingular.
Take it from a Cingular manager. 😎
...
cnglrmgr said:
Funny!
Marketing is everything for Cingular & that is all. Yes, VZN marketing sucks. I would still say that VZN overall is better than Cingular.
Take it from a Cingular manager. 😎
why not quit and work for verizon then? ohh let me guess you cant just show up 20 hours a week and pass on your work to the hard working RSC's 😉 i dont blame you at all.. 🙂
...
i don't get why he hates the company that signs his paycheck so much. i mean, come on man, if i hated my job, i'd just quit. but luckily i manage a sales team, so the only time i have to geal with a difficult customer is when someone calls in and wonders why we can't match the price on wirefly or amazon.com and they want to speak to a supervisor.
but hey, to each his own, right?
xoxo
but hey, to each his own, right?
xoxo
...
1st and for most....as a Cingular Manager...you suck. Probably because you don't make sales and you get beat by the other cingular locations near you. So like I said before if you hate Cingular so much, quit, we don't want anything to do with a Cingular hater like yourself and that goes for anyone that works for this company, if you hate Cingular go to Verizon and you'll be begging to come back. Trust this is from a current Cingular employee and former verizon employee!
...
cingulargal101 said:
1. The ALLOVER Network gives you the largest GSM (not PCS or CDMA) voice and data network.
2. Only Cingular allows you to keep your unsed minutes through a feature called ROLLOVER. Why pay for minutes you can't keep? You can really Talk More!
3. We have the latest and greatest handhelds including wonderful Bluetooth technology
4. Not ALL customer service reps or agents are bad. Some of actually know UP from DOWN!!
5. We don't want to be VERIZON...how dumb is it to say "Can you hear me now?"
Don't want to be VZN but how about if we can at least get paid & especially pay our reps JUST LIKE VERIZON.
Out of all carriers, VZN is #1 overall. Cingular might be #1 in te...
(continues)
...
Awesome watch the cingular zombies squirm!!! All national ratings prove cingulars service is sub-par to verizon so don't worry nint about all the pathetic reposes you will get from the defenders of the great orange waste!!!
...
nint said:
2. rollover is marketing at best, got to have something to say is yours i guess, f&f is the BEST deal of any carrier, do the research
Put down the crack pipe, please... Sprint has 700 minutes for 50.00 per month, Fair and Flexible is 5.00 per 100 minutes, therefore it would cost 65.00/month to get 1000 minutes with unlimited nights and weekends. TMobile offers that for 45.99 per month. 🙄
...
ok if cingular is not as good as verizon then why does cingular have over 51 million users???? that has to say something to say... and it is the largest purely digital network... verizon still roams off of analog towers... but both companies have their ups and downs and thats something you have to look at when deciding which carrier you want to use
...
flatlandinpunk17 said:
ok if cingular is not as good as verizon then why does cingular have over 51 million users???? that has to say something to say... and it is the largest purely digital network... verizon still roams off of analog towers... but both companies have their ups and downs and thats something you have to look at when deciding which carrier you want to use
LOL
go back to bed
...
go back to bed? im an insomniac i dont sleep if you dont know what that means... and thats all you have to say to that because you know im right
...
no, actually, cingular purchased 20+million customers. And really $hit on them after they bought them. contract term not met? cant change rate plans without getting a new phone? why would you buy these people to screw them over?
...
they didnt buy them to screw them over and when they make them change phones and rate plans they have/had special deals to help those people with the converstion... they didnt screw the customers they are better off but just have to accept the fact that it is a different technology...
...
flatlandinpunk17 said:
they didnt buy them to screw them over and when they make them change phones and rate plans they have/had special deals to help those people with the converstion... they didnt screw the customers they are better off but just have to accept the fact that it is a different technology...
more orange goo coming out of your mouth! Brainwashed
...
see thats the funny thing im not brainwashed i dont even have cingular so HA i just understand how technology changes... you wuold be complaining just as much if the rumors of verizion going GSM were true but they cant be because of how much it would cost to do that
...
flatlandinpunk17 said:
see thats the funny thing im not brainwashed i dont even have cingular so HA i just understand how technology changes... you wuold be complaining just as much if the rumors of verizion going GSM were true but they cant be because of how much it would cost to do that
Why would VZN want to convert to GSM. That is not a wise business option. CDMA technology & what comes for the future after CDMA2000 is by far better technology than that of GSM. So what if GSM is more widely used in the world. That doesn't make it a better technology.
If ATT WIRELESS would have chosen CDMA technology instead of just branching & evolving to GSM from TDMA, it would have survived. SIEBEL billing s...
(continues)
...
if you can read i said if the rumors where true... not that they were going to do that...
...
cnglrmgr said:
Why would VZN want to convert to GSM. That is not a wise business option. CDMA technology & what comes for the future after CDMA2000 is by far better technology than that of GSM. So what if GSM is more widely used in the world. That doesn't make it a better technology.
If ATT WIRELESS would have chosen CDMA technology instead of just branching & evolving to GSM from TDMA, it would have survived. SIEBEL billing system was the dagger for the FALL of ATTWIRELESS.
ROFLMAO! 🤣 🤣 🤣 🤣
they could have been using a string and two cans and it still would have worked out the way it did. poor business decisions were the downfall, not the technology...
...
CDMA technology hasn't been used overseas in about ten years. it's an old and outdated network that verizon is trying to keep alive.
you don't have to believe me, but local internet companies were saying the same thing when DSL and Cable internet was first being introduced. it's just new technology. some people join, others get buried. that's just the way of things.
it's ok though. i'm sure they'll come out with something else that beats GSM. we'll just have to wait.
xoxo
you don't have to believe me, but local internet companies were saying the same thing when DSL and Cable internet was first being introduced. it's just new technology. some people join, others get buried. that's just the way of things.
it's ok though. i'm sure they'll come out with something else that beats GSM. we'll just have to wait.
xoxo
...
flatlandinpunk17 said:
you wuold be complaining just as much if the rumors of verizion going GSM were true but they cant be because of how much it would cost to do that
Really? I never heard that rumor before...
...
special deals like giving a migrating customer a free nokia 6010, when they already using a treo 600? Not offering free early evenings to the people that already had it? They were no special deals, just new customer pricing, followed by contract restrictions
...
$#!+ happens and technology changes if they where using a tdma treo well that tech is old so they would ahve to move over to it anyway if verizon bought out a company that didnt use cdma they would have to do the same thing... and strangely this argument/ discussion would go on about that also... the reason i keep pointing out verizon is because thats who everyone says is best but yet cingular is in my area and verizon only roams here... and off of us cellular towers
...
yea, well i didnt know they made a tdma treo, but if so thats news to me. the customers getting screwed are not just tdma customers, who never will want anything to do with gsm anyway, but the blue gsm customers get it to. i dont know where your insistence on bringing tdma into this is coming from
...
because cingular just bought out suncom a few months ago and suncom just happens to use tdma...
...
nint said:
yea, well i didnt know they made a tdma treo, but if so thats news to me. the customers getting screwed are not just tdma customers, who never will want anything to do with gsm anyway, but the blue gsm customers get it to. i dont know where your insistence on bringing tdma into this is coming from
Like I said earlier: you got a lot to catch up with newbie... 🤣
...
nint said:
special deals like giving a migrating customer a free nokia 6010, when they already using a treo 600? Not offering free early evenings to the people that already had it? They were no special deals, just new customer pricing, followed by contract restrictions
hey a$$, there is a reason that AT&T doesn't exist anymore. Because they wiped their customers' respective a$$es for them. A company cannot afford to give all of their customers free high end phones and free minutes. That is a good way to not be profitable and get bought out.
Do you think Verizon would have given you a free treo??? If you do, you are sadly mistaken.
I have a piece of advice for you: Why don't you take a tube of ...
(continues)
...
hey a$$, there is a reason that AT&T doesn't exist anymore. Because they wiped their customers' respective a$$es for them. A company cannot afford to give all of their customers free high end phones and free minutes. That is a good way to not be profitable and get bought out.
Do you think Verizon would have given you a free treo??? If you do, you are sadly mistaken.
You are correct. I think it takes some serious wit to take on a dying company like AT&T, and save their customers from eventual doom. Cingular was practically forced to do it, and AT&T definitely did not make it easy for them.
How fair is it that I got 800 minutes for 39.99 a month, when another guy who comes in the same day and only gets 500 m...
(continues)
...
I've gotta add that there were some pretty good trade in rebates for those high end phones at the beginning of the merger. Cingy tried to help those customers out too.
...
AshDizzle said:hey a$$, there is a reason that AT&T doesn't exist anymore. Because they wiped their customers' respective a$$es for them. A company cannot afford to give all of their customers free high end phones and free minutes. That is a good way to not be profitable and get bought out.
Do you think Verizon would have given you a free treo??? If you do, you are sadly mistaken.
You are correct. I think it takes some serious wit to take on a dying company like AT&T, and save their customers from eventual doom. Cingular was practically forced to do it, and AT&T definitely did not make it easy for them.
I must interject this: Cingular was not forced to do anything. No ...
(continues)
...
If Cingular had not bought AT&T out, it would have made it very hard to compete with Verizon. They were not FORCED to do it per se, but saying no to the opportunity would have been a bad choice.
...
nint said:
special deals like giving a migrating customer a free nokia 6010, when they already using a treo 600? Not offering free early evenings to the people that already had it? They were no special deals, just new customer pricing, followed by contract restrictions
uh, how about for the first 6 months or so after the merger, they offered the followig:
1. migrate to "orange" regardless of time left on ATTW contract
2. Get new buyer pricing on phones
3. get additional trade in rebate on higher end phones (Treo included)
the ones who waited missed out, sorry. they tried to make the initial shock as easy as possible.
...
flatlandinpunk17 said:
they didnt buy them to screw them over and when they make them change phones and rate plans they have/had special deals to help those people with the converstion... they didnt screw the customers they are better off but just have to accept the fact that it is a different technology...
It's not about having a different technology. And yes, Cingular wireless for the most part is screwing BLUE legacy customers.
This is what is happening, Cingular is still outsourcing to 3rd party vendors here in the states, Mexico, India & Canada that I know of. These reps that don't work directly under cingular, don't really give a ****. Example: are you going to care more for a house you bough...
(continues)
...
Me being a rep in Canada I take offence to that. I follow policy, I do research, and I do use that crappy resource we call Primus. I try my best to help customers, but when the company I work for puts so many restrictions on what I can do it is hard to even meet their needs. I don't believe that you really are a manager. If you are, I can now see the reason why so many orange reps have crappy attitudes. Don't speak about outsourced centers that you know nothing about.
...
i'm guessing you work for the same outsourcing company that i do. i'm based in syracuse, new york. we're the (new) telesales center that opened back in january.
how are things up north?
xoxo
how are things up north?
xoxo
...
Things could be better. I would much rather our center just switch to Orange already so I don't have to deal with all these migration problems.
...
i'm sure that transition isn't that far off. i guess they're planning on expanding our program here so we have eStore, SSG, and such. they've already started a QA.
do you guys just do customer care or are you SSG as well?
xoxo
do you guys just do customer care or are you SSG as well?
xoxo
...
We are strictly customer care. We are blue TDMA and then we have some people on blue GSM, as well as some people who just recently did Telegence training. I hate that company. Once I'm done school I'm out of there.
...
nint said:
no, actually, cingular purchased 20+million customers. And really $hit on them after they bought them. contract term not met? cant change rate plans without getting a new phone? why would you buy these people to screw them over?
Verizon does this to their EXISTING customers...
"Oh, you have a dual-mode phone and want to change plans? well you need to buy a tri-mode phone and renew your contract for 2 years."
customer 6 months into contract: "oh, you need to change plans, sure all set. by the way, just got you for a new 2 years"
...
jinx7676 said:
Verizon does this to their EXISTING customers...
"Oh, you have a dual-mode phone and want to change plans? well you need to buy a tri-mode phone and renew your contract for 2 years."
customer 6 months into contract: "oh, you need to change plans, sure all set. by the way, just got you for a new 2 years"
Also: Cust calls vzw to get txt msgs....
Cust: Hi I'd like to get the 100 txts for $2.99...
CSR: Sure I'd love to help you with that! We' will go ahead and add that for you and by the way adding this feature will renew your contract for 3 1/2 yrs. But don't worry. You'll be able to upgrade, you just won't be able to cancel until 2008 🙂 Thank you for choosing VZW. (CLICK)
C...
(continues)
...
Cust: Hi I'd like to get the 100 txts for $2.99...
CSR: Sure I'd love to help you with that! We' will go ahead and add that for you and by the way adding this feature will renew your contract for 3 1/2 yrs. But don't worry. You'll be able to upgrade, you just won't be able to cancel until 2008 Thank you for choosing VZW. (CLICK)
Hahahah, priceless.
...
flatlandinpunk17 said:
go back to bed? im an insomniac i dont sleep if you dont know what that means... and thats all you have to say to that because you know im right
Let's stop all the whining now! You are acting like a child!
...
im not whining i was just pointing that out to the person that told me to go back to bed. all i did was make a statement explaining that i do not sleep. how is that whining?
...
If Verizon was so good I would not have to have BOTH phones and service.
Also if Verizon was so good they would not need to contract their customers. They would have the so much confidence in their service on all levels they would know customer would never leave anyway.
NO I have to have both plans at $39 each and two phones and two numbers because neither is good enough on their own for my travels and taste.
Also if Verizon was so good they would not need to contract their customers. They would have the so much confidence in their service on all levels they would know customer would never leave anyway.
NO I have to have both plans at $39 each and two phones and two numbers because neither is good enough on their own for my travels and taste.
...
This is getting pathetic. If you hate cingular so much thats fine, but stop with all this crap. I am sure if you speak with people with every cell phone provider you will find some very happy and some very unhappy. I was with Verizon and there service for where I travelled and worked was horrible so I switched and am much happier now. I however do not go out bashing for the sake of bashing. You come across as an immature, juvenile, and lose all credibility when you do that.
...
😈 Actually smarta$$ I think T-Mobile has the best ads "You guys are posers" 🤣 that stuff kills me. But i digress I'm back and here to whittle down VZW suck a$$e$ like yourself. The intergration is going smoothly and will be completed soon, let's see how good you are at intergrating two completley different networks in the span of a few months, the PTT is here and will be out in Oct, CINGULARS coverage is the best and largest of all the carriers, and let's keep in mind these are CELL PHONES, not frigging StarTrek communicaters, no matter who you go with guess what jerkwad you're going to get some droppage, now where's Nexte18 so I can b!&@h slap him too 😈
...
lordrevan05 said:
😈 Actually smarta$$ I think T-Mobile has the best ads "You guys are posers" 🤣 that stuff kills me. But i digress I'm back and here to whittle down VZW suck a$$e$ like yourself. The intergration is going smoothly and will be completed soon, let's see how good you are at intergrating two completley different networks in the span of a few months, the PTT is here and will be out in Oct, CINGULARS coverage is the best and largest of all the carriers, and let's keep in mind these are CELL PHONES, not frigging StarTrek communicaters, no matter who you go with guess what jerkwad you're going to get some droppage, now where's Nexte18 so I can b!&@h slap him too 😈
ROFL 🤣
...
nextel18 said:
aww.... what a nice thing. 🙂
How does it feel to be b!t@% Slapped by lord revan?
...
-Its so bazaar how little by little things are changing with Cingular. I have to admit that a few months ago all the departments weren't that great. There was calls transfered all over the placed. Reps would did not have any idea what was going on (that include me since I only had a week training). Calls werent handle proprtly and costumers would be hung up on. Now, every time I call a department it seems that I am talking to someone that knows what is going on (if not I'll hung up and call back to get another rep.).
-When it comes to the service...... well, I have to admit some of you all dont get the best service out there. The only thing is that not every carrier out there is perfect. People have to understand that there is alwa...
(continues)
-When it comes to the service...... well, I have to admit some of you all dont get the best service out there. The only thing is that not every carrier out there is perfect. People have to understand that there is alwa...
(continues)
...
ROLLOVER are going to be taken away from you. For some reason people think that having rollover is the grates thing (and it might be in some cases), but if you have a lot of rollover accumulates its just that you are paying way too much for your plan. Plus there is no point in collecting them if you loose them after a year.
-Now when it c
Well I have over 1450 minutes in my roll over account. 450 gets added with my plan each month, about 125-250 get dropped from last year, and another 200 or more excess gets added to roll over. Needless to say I never worry about my minutes with my Cingular phone.
There is no lower roll over plan! Its a great deal.
Now my Verizon plan is diffreent, I have the Verizon $39 pla...
(continues)
...
Are you an English teacher or something (by the way English is always capitalized)?
I do not feel sorry for my salary..... I never said I was. I am just saying Cingular gets what they paid for. Me in particular if I can help I'll help.... (maybe thats why I still have my job).
By the way, the reason I work here is to finish and pay for college. 🙂 Having a job while going to school wont hurt. 😛 😛
Laters
I do not feel sorry for my salary..... I never said I was. I am just saying Cingular gets what they paid for. Me in particular if I can help I'll help.... (maybe thats why I still have my job).
By the way, the reason I work here is to finish and pay for college. 🙂 Having a job while going to school wont hurt. 😛 😛
Laters
...
No. It does not take an English teacher to see your issues. It's a stretch to believe you are in college with the way you construct sentences. If you are I'm sure the bill won't be too large and your Cingular salary will be enough to pay it off.
...
I do not feel sorry for you for your salary. If you agree to work for $8 an hour thats what you will be paid. It's that simple, unless of course you have a Masters or Doctorate in something useful. Obviously you do not seem to have even passed HS english. You alone could be the sole reason for Cingular's terrible CS.
Hmmm, nowhere in his posts did I see him begging for pity for his job. He was just telling it how it is and you launched a personal attack. I think you've had too much of a CDMA/GSM mix going through your head with those two phones of yours. Take a chill.
...
I think that post was very pro-cingular because he only came up with 5, i think this guy is a cingular Board member.
...
oh right, like EVERYONE who cares in care that are jackasses only work for cingular.
Cust. Care sucks no matter what carrier, why? is it the service? the training? NO it's the person you talk to. doesn't matter what carrier, (btw, i've had verizon and cingular, cust. care doesn't make a difference) seems like with both i have to hang up and call till i get a rep who knows what their talking about.
nore do i guess you bother to read any verizon cust care reps.
glad cingular is not running a sprint merger? (wtf kind of arguement is that) they also have trouble, combining 2 companies is not easy. but im pretty you believe that verizon can take care of it in a day 🤨
talking about marketing? you mean how verizon talks about their m...
(continues)
Cust. Care sucks no matter what carrier, why? is it the service? the training? NO it's the person you talk to. doesn't matter what carrier, (btw, i've had verizon and cingular, cust. care doesn't make a difference) seems like with both i have to hang up and call till i get a rep who knows what their talking about.
nore do i guess you bother to read any verizon cust care reps.
glad cingular is not running a sprint merger? (wtf kind of arguement is that) they also have trouble, combining 2 companies is not easy. but im pretty you believe that verizon can take care of it in a day 🤨
talking about marketing? you mean how verizon talks about their m...
(continues)
...
yeah 95% of the people who replied to that thread im SURE no longer use phonescoop.
p.s. VERIZON > cingular.
p.s. VERIZON > cingular.
...
frankiewawa said:
VERIZON > cingular.
When you write it in all caps, of course it's bigger.
...
ah damn i think i did reply to a message way earlier in the thead. my bad sorry lol.
...
Hey I was reading all that and smiling the whole time because that guy had some beef!
That is funny though that thread is over 1 yr. 🤣 🤣
👀 okay now
That is funny though that thread is over 1 yr. 🤣 🤣
👀 okay now
...
I'm conused by this post at all. When would someone feel the need to post 5 reason why Cingular is horrible in the Cingular forum. You should have posted this in the Verizon or Sprint room. I would think that EVERYONE in here knows the faults of Cingulr since most of the people in here have Cingular.
However, most of the people in here have also tried Sprint and Verizon. No carrier can make EVERYONE happy. If they could...then there would be only one carrier.
We are not buying oxygen here people... just cellphone service. Not that big of a deal.
However, I have to say this. ha ha.
Sprint has had some bad times in the last 2 quarters. They just can't seem to get any new customers. They even gave away employee referr...
(continues)
However, most of the people in here have also tried Sprint and Verizon. No carrier can make EVERYONE happy. If they could...then there would be only one carrier.
We are not buying oxygen here people... just cellphone service. Not that big of a deal.
However, I have to say this. ha ha.
Sprint has had some bad times in the last 2 quarters. They just can't seem to get any new customers. They even gave away employee referr...
(continues)
...
nic_grenada said:
That however does not include roaming. So you can only use the phone in Metro areas.
enough said.
wrong it does include roaming
...
That, and have you ever used Cricket? They suck! (at least in Arizona, anyway).
...
i just looked at there plans, there the same price, the only diferrence is the gives you rollover
...
Verizon plans are by FAR the highest in the industry. All they have is free M2M,roaming and that's about it. No rollover, no free incoming, no N&W minutes that run from Friday night through Monday morning continuously like everyone else.
A lot of people say they get tired of hearing "it's the network" from Verizon folks. That doesn't bother me. What I get tired of hearing is "I've got 'IN'". All "IN" is is free M2M calling and EVERY SINGLE wireless carrier offers it to their customers too, and almost all of them did it long before Verizon!
Some people who have Verizon don't even know that other carriers offer the same thing too. That's marketing! I disagree with other posters who've said their marketing is no good. I think it's brilli...
(continues)
A lot of people say they get tired of hearing "it's the network" from Verizon folks. That doesn't bother me. What I get tired of hearing is "I've got 'IN'". All "IN" is is free M2M calling and EVERY SINGLE wireless carrier offers it to their customers too, and almost all of them did it long before Verizon!
Some people who have Verizon don't even know that other carriers offer the same thing too. That's marketing! I disagree with other posters who've said their marketing is no good. I think it's brilli...
(continues)
...
When someone with Verizon tells me they have free M2M, I always say, "yeah, and they've got flip phones too, don't they"?
...
Dunno I think I lost some brain cells trying to figure that one out. I think he knows what he was meaning just didn't word it so we could know!
...
I beleive it was sarcasm as in free M2M is as basic as a carrier offering a flip phone. Especially if he/she says it with great enthusiasim about such a standard feature.. 😁
...
