SIM cards "Non Orderable"?!
Anyone getting the error "Non Orderable" when they try to order a customer a SIM card (on the blue side)? I have asked a few reps about this, and no one is sure if it means we're completely depleted our stock, on backorder, or if it's some weird system error.
I'm not really sure what to tell customers because I myself don't know what's happening here! I have to tell them "I'm sorry, but we seem to be out of stock of SIM cards, can you check back in a week or so to see if we have more, or possibly try and order one online?"
I had an escalation over this, but no one seems to know what's happening. It seems like everyday we are given less and less to work with.
I'm not really sure what to tell customers because I myself don't know what's happening here! I have to tell them "I'm sorry, but we seem to be out of stock of SIM cards, can you check back in a week or so to see if we have more, or possibly try and order one online?"
I had an escalation over this, but no one seems to know what's happening. It seems like everyday we are given less and less to work with.
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It probably is a system error. Yesterday I couldn't see customers' bill using the GLUT and heard another rep her Siebel login had been revoked.
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That's what I thought as well, but this happends to every rep on the floor and it has been going on for days.
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You'll probably continue to experience system errors as accounts are converted from Siebel to Telegence system.
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I heard from BLUE RSD you have to order none divested BMG sim cards now, for business consumers siebel will automatically charge them for zero.
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The problem is Many people do not realize is SIM card ordering is supposed to follow the blue to blue upgrade policy. Many supervisors and res people just do not know this. many do not. check out sim card ordering in primus. It will shock you. Now since they have the new blue to blue upgrade program sim cards may have to go to them as well.
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AshDizzle said:
So what happens if I lose my ATT sim card? Am I just SOL?
Unless you meet the blue to blue upgrade requirements or have insurance then Sorry but yes.
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If you guys need AT&T Sims I got them. I still have close to a hundred left from all the phones I used to order. Unfortunately I dont do anymore blue plans.
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did ATTWS ever use 64k sim cards? and where are you located GSM? I'd like a sim card for backup purposes.
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AshDizzle said:
did ATTWS ever use 64k sim cards? and where are you located GSM? I'd like a sim card for backup purposes.
I think it was 128k sim cards they used I forget now. Cingulars is a bit of a downgrade.
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We've been told here in the welland office that we can no longer order sim cards it must go through the " upgrade" department 😢
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orangesRblue said:
We've been told here in the welland office that we can no longer order sim cards it must go through the " upgrade" department 😢
This is because SIM Cards since the blue to blue upgrade policy was the same policy. Just many supervisors and reps and res people ignored it or just did not realize and thought it was not a big deal. But the policy was the exact the same.
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I'd say look at Hot Topics in ccnet but I just tried to order a de-branded one and it didn't work.
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I just ordered one today and it worked.. must've been a system error? 😕
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HfxBlueRep said:
I just ordered one today and it worked.. must've been a system error? 😕
May been but Not sure if the policies changed I left blue care for XBM, but the policy was there, but apparently in hot topics you have to do something different to order it. Not sure what just know of a hot topic in ccnet.
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