talk bout a power trip
just had a customer, had a little bit of misinfo " according to them" even though the events clearly noted they were informed gave the benifit of the doubt and made cust happy gave them a half crdt for 40 soe bucks, i asked at the end of the call the closing call curvey cust gave me a 3 becasue they feel that i coulda have given the full crdt, and becasue his son had jsut burnt supper..
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oh yah than i asked how i could better my service for the future he said " no you have been nothing but wonderful you gave me a crdt"
and i was like ill jsut re ask the number he gave me so i was like oh ok so a 3... he said YES you earned it...
we must really hae PO"D him off or he is on something
and i was like ill jsut re ask the number he gave me so i was like oh ok so a 3... he said YES you earned it...
we must really hae PO"D him off or he is on something
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Maybe he just misunderstood the scoring system and thought that giving you a 3 was really good . . . 😁
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we dont have to do those surveys...
You actually have to ask the customer what they score you on the call???
You actually have to ask the customer what they score you on the call???
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RaiseTheBar said:
we dont have to do those surveys...
You actually have to ask the customer what they score you on the call???
that has to suck 🤭
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yes.... i understand you hate cingular, our policies, board of directors, 🙄 and our logo, but based on a scale of 1 -10, with 10 being the highest, can you rate my customer service skills today so i (we) dont lose my job? 🙄
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