Need Help with someone with Customer Service
I placed an online order for 4 refurbished Nokia 3120 phones, got a order number and a response that my phone order was being processed. This was on 7/11/05. Everythings fine so far.
Today I recieve an email that how should I put this, goes like this:
Thank you for choosing Cingular Wireless.
Unfortunately, either we have not heard from you in several days, or you have chosen to cancel your order. In either case, this e-mail confirms your order cancellation.
If you believe you received this message in error, please resubmit your order on Cingular.com, or visit a local Cingular Wireless retail store. Go to http://www.cingular.com/buy/store_locator to find a store near you
I'm like what the F@*K!!!
Where is my order? They ...
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Today I recieve an email that how should I put this, goes like this:
Thank you for choosing Cingular Wireless.
Unfortunately, either we have not heard from you in several days, or you have chosen to cancel your order. In either case, this e-mail confirms your order cancellation.
If you believe you received this message in error, please resubmit your order on Cingular.com, or visit a local Cingular Wireless retail store. Go to http://www.cingular.com/buy/store_locator to find a store near you
I'm like what the F@*K!!!
Where is my order? They ...
(continues)
...
gsmcentral said:
If you believe you received this message in error, please resubmit your order on Cingular.com, or visit a local Cingular Wireless retail store. Go to http://www.cingular.com/buy/store_locator to find a store near you
I'm like what the F@*K!!!
Where is my order?
Anybody have any ideas?
Um??? You just answered your own question? I just checked the refurb 3120 price online. It's FREE. Most often this usually happens because we are out of stock. Now I do realize this is a horrid order policy of just cancelling orders like that if we are out of stock, but I believe Cingular is right in doing so, because we would probably get more complaints if we just held their order till we g...
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Im ordering for prepaid. I dont want them to be free I had an order for 29.99 per phone. Beautifully my order got cancelled. They want me to reorder but now the price has changed to 39.99 per phone.
http://onlinestorez.cingular.com/cell-phone-service/ ... »
Thats just bad practice and I need to speak to someone who can get me my order back at the agreed upon price.
http://onlinestorez.cingular.com/cell-phone-service/ ... »
Thats just bad practice and I need to speak to someone who can get me my order back at the agreed upon price.
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If that order was placed through Cingular.com, you could talk to our E-store support department.
1-866-391-0749
1-866-391-0749
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That's odd, I know the prices on five phones in my market went up $10 yesterday, but the 3120 wasn't one of them.
I think the online sales group would be the only one who could help you, but I just double checked and I don't have their number.
I think the online sales group would be the only one who could help you, but I just double checked and I don't have their number.
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first off, if you ever order something, and it cancelled for whatever reason, and u go to reorder it and its more expensive, you can call web orders at 1-877-391-0749 and they can replace that order since its not your fault the phone was backordered or whatever the case may be, at the same time though would u have complained if you came and say the phone were 10 cheaper?
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cingularreppy said:
first off, if you ever order something, and it cancelled for whatever reason, and u go to reorder it and its more expensive, you can call web orders at 1-877-391-0749 and they can replace that order since its not your fault the phone was backordered or whatever the case may be, at the same time though would u have complained if you came and say the phone were 10 cheaper?
If I had bought the phones at a price that I had agreed upon. No I would NOT complain, cause at that price I would have been happy.
Thanks guys, Im currently timing it and have been placed on hold. They are handing me BS about security reasons, telling me that I will have to go a Corp store. As the E store can't se...
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