simplymarcus..........question
thanks
She's changing terms of her contract by adding a line. She has to go to a current plan.
mamosley said:
there is a group in the arnold call center that can add a line to a blue account as long as blue phones are available
As of June 1st there are no more new Blue Activations. The only exception might be some business accounts with contractual obligations. Even then I am not sure if they can still do that. but regardless of any blue devices left there are no more new activations on blue
The criteria for whether or not we can add is as follows:
CAN ADD TO-
~Current Shareable GSM account
~No Past-Due amount "Active In Collections" (30+ days)
~Has not reached the maximum of Shared lines (up to 4 lines sharing from same minutes)
WE DO NOT HANDLE-
~Can't add to TDMA accounts
~Can't add any non-Shareable GSM plans
~Can't add to account if it is not already a Shareable plan
~Can't change rate plans
~Can't migrate from TDMA-to-GSM (blue-to-blue)
~Can't upgrade equipment
~Can't perform blue-to-orange migrations
I have a family talk plan right now. If I add a line to my account, would I have to change plans or can I just add for 9.99?
I'd probably have to change anyway, to get more minutes. Do you know if doing that would cause a contract extension?
The customer must provide their own equipment, sign a new agreement, but they wont get any large promotions like the $10 off credit lowering the monthly service to the $9.99.
they can obviously still share the minutes, they just wont get any old promotions that AT&T wireless used to offer [ie; the $10 credit, early nights and weekends on the add'l line, etc.]