Cingular Billing
Guys,
If I have call coming in and I don't pick up my phone and let it go to voice mail, does cingular charge me a minute for letting the call go to voice mail?
I was just on the phone with cust. serv. and their rep was adamant about being charged with time when connected to voice mail. That is just insane. Doesnt make any sense. ahhhhhh
If I have call coming in and I don't pick up my phone and let it go to voice mail, does cingular charge me a minute for letting the call go to voice mail?
I was just on the phone with cust. serv. and their rep was adamant about being charged with time when connected to voice mail. That is just insane. Doesnt make any sense. ahhhhhh
...
I could be mistaken, but yes - I do believe you are in fact charged for the 'time' a message is left.
Also - don't forget - your also charged 'time' for when you retrieve and listen to the message too.
I'm not sure if Cingular has a number that can be called via landline to retrieve messages - however - given the level of service (or lack thereof) Cingular has - I would higly doubt it. Though it would be a pleasant surprise.
Also - don't forget - your also charged 'time' for when you retrieve and listen to the message too.
I'm not sure if Cingular has a number that can be called via landline to retrieve messages - however - given the level of service (or lack thereof) Cingular has - I would higly doubt it. Though it would be a pleasant surprise.
...
No your not charged because your phone isnt being used, the only time your charged for vm is when you call your vm from your cell phone.
...
Yes - but as I have shown in the other thread related to this.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
According to the Terms and Conditions:
A call placed from a landline is routed to your voice mail is it not? Therefore - according to the T&C's - it would be logical to assume that you would indeed incur a charge of some sort.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
According to the Terms and Conditions:
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left.
A call placed from a landline is routed to your voice mail is it not? Therefore - according to the T&C's - it would be logical to assume that you would indeed incur a charge of some sort.
...
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left.
This is written in the T's & C's to cover any airtime charges for voicemail in rare situations, most for international calls. For example, let's say i'm in Texas and my brother is in New York. There wouldn't be any airtime used if he left me a voicemail. However, if I were in Mexico, there would be airtime because the call is sent to my phone in Mexico, then back to my voicemail, which is set in the U.S. This is generally the only situation where voicemail received uses airtime.
At least thats what I was trained. Captainplooky, i'm not trying to call you out or ...
(continues)
...
He will, don't worry. That doesn't explain why it MAY though. He will want to know more.
...
I took that phone call this morning.. When she calls her vm it uses her minutes, she was debating it because its a mobile to mobile call. I was trying to explain to her that it doesnt matter if its her own # she calls to get her vm, it will still use her minutes
...
RaiseTheBar said:
I took that phone call this morning.. When she calls her vm it uses her minutes, she was debating it because its a mobile to mobile call. I was trying to explain to her that it doesnt matter if its her own # she calls to get her vm, it will still use her minutes
Was that from her cell or from a LL?
...
Did she have M2M? On the blue side when you retrieve your VM it counts towards your M2M provided of course that you are in your M2M area.
Also This may be different as well, but on the blue side you can retrieve your VM from a landline phone by calling your cell number intrupt the greeting by pressing pound and then enter your password. Youaren't charged for this, again blue as far as I know.
Also This may be different as well, but on the blue side you can retrieve your VM from a landline phone by calling your cell number intrupt the greeting by pressing pound and then enter your password. Youaren't charged for this, again blue as far as I know.
...
When you dial your VM, you're not dialing your own number, as you were before GSM. There's a different number in the VM section, which is not a mobile number but a land line. It's a shame Cingular didn't tell anyone about this.
...
davidg4781 said:
When you dial your VM, you're not dialing your own number, as you were before GSM. There's a different number in the VM section, which is not a mobile number but a land line. It's a shame Cingular didn't tell anyone about this.
GSM VM always has a retrieval number as far as I remembered I have rogers same way ATT was same way. but VM retrieval from your mobile always counted as mtm if in the mtm area, mind you that could have been tdma only as well. i never paid attention to vm retrival and mtm a lot because either way you are using airtime if you retrieve vm from your wireless and many customers i get do not have mtm promo or feature many do but many do not as well. It should indicate o...
(continues)
...
repCB said:
This is written in the T's & C's to cover any airtime charges for voicemail in rare situations, most for international calls. For example, let's say i'm in Texas and my brother is in New York. There wouldn't be any airtime used if he left me a voicemail. However, if I were in Mexico, there would be airtime because the call is sent to my phone in Mexico, then back to my voicemail, which is set in the U.S. This is generally the only situation where voicemail received uses airtime.
At least thats what I was trained. Captainplooky, i'm not trying to call you out or anything, so feel free to correct me if I'm wrong.
That's how it works for T-Mobile, so it makes sense that you're correct. 🙂
...
Thanks - that does make sense in terms of being charged for both an incoming and outgoing calls - if routed to the voicemail.
However - I am still confused on a couple of points.
It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Thus you are charged here - only for incoming and not for outgoing.
Why is call placed from a landline to a cell phone not considered an incoming call in this case?
However - I am still confused on a couple of points.
It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Thus you are charged here - only for incoming and not for outgoing.
Why is call placed from a landline to a cell phone not considered an incoming call in this case?
...
captainplooky said:
However - I am still confused on a couple of points.
It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Thus you are charged here - only for incoming and not for outgoing.
Why is call placed from a landline to a cell phone not considered an incoming call in this case?
Voicemail messages left do not count against minutes at all, it is one of the selling points of voicemail actually. The reason it doesn't count to check the minutes from a landline is because the voicemail box is not actually attached to the wireless phone, it is a remote service on a different system altogether so since the landline isn't actually communicatin...
(continues)
...
Is this regional specific?
It seems the answer depends on which representative is responding - and I am trying to ascertain the source of the contradictions.
It seems the answer depends on which representative is responding - and I am trying to ascertain the source of the contradictions.
...
Sigh - please do not hold contempt on me for pursuing this.
According to Hellfire666:
I am not highlighting this for any reason other then trying to ensure that everyone is on the same page.
Somehow - I fear - it will be misconstrued.
There wouldn't be any airtime used if he left me a voicemail.
According to Hellfire666:
anytime someone calls you cell and leaves a message you will be charged as air time. it's considered the same as actually talk directly to you.
I am not highlighting this for any reason other then trying to ensure that everyone is on the same page.
Somehow - I fear - it will be misconstrued.
...
depends on my plan you have I have prepay .10 a min, and you get charged the $1.00 access fee when someone leaves a msg......
...
yes you can access voicemail by dilaing a number different than you cellular number, in your phone check the number assigned to the voicemail key, its different for different areas of the country.... once you find it, you can dial, enter your mobile number and access voicemail.
...
no leaving a voicemail does not take out of your min.. the call has to be connected it is not connted once someone leavs u voicemail not unless u check that vm during the day from your phone
...
from what I'm aware of (and I may be wrong) someone calling you and being routed to vm doesn't count against your minutes (while you are in you local calling area) but let's say you are not on one of the well known nation plans or your are roaming internationally...then your going to be billed for every minute that your voice mail system is activated (however long it takes for someone to leave a message on your voicemail)...not only that you will be billed roaming charges per min..NOT for the length of time your phone rings but however long the voicemail is activated and used....only customer w/ enhanced vm (which is included in Nation plans) have the option of checking vm from a landline phone < that way it doesn't take from your minutes..t
...
(continues)
(continues)
...
