On Site Tech
I was in a Cingular store today and the guy told me that they didn't have on site tech people. He told me that any time I wanted my phone fixed, it had to be mailed out! I had no clue! He said that no stores have on site tech. This seems rediculous to me...verizon has them at every store, it seems stupid that cingular wouldn't.
If anyone knows about this, if its true or not...please respond! I hate wating on line at the verizon store near me but they can almost always fix it without mailing it, and if they do mail it they give a loaner phone.
If anyone knows about this, if its true or not...please respond! I hate wating on line at the verizon store near me but they can almost always fix it without mailing it, and if they do mail it they give a loaner phone.
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nave462000 said:
I was in a Cingular store today and the guy told me that they didn't have on site tech people. He told me that any time I wanted my phone fixed, it had to be mailed out! I had no clue! He said that no stores have on site tech. This seems rediculous to me...verizon has them at every store, it seems stupid that cingular wouldn't.
If anyone knows about this, if its true or not...please respond! I hate wating on line at the verizon store near me but they can almost always fix it without mailing it, and if they do mail it they give a loaner phone.
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You said it exactly! You hate waiting in line at the store so to keep people out the store Cingular has XBM. The only time you need to go to the store is to buy a phone.
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I've found that most local independent cellular repair places do great jobs and it usually costs less to repair a phone than to pay the insurance deductible.
I couldn't be bothered to box a phone up and ship it away then listen to the weeks of excuses as to why I don't have it back yet.
I couldn't be bothered to box a phone up and ship it away then listen to the weeks of excuses as to why I don't have it back yet.
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actually with the exchange program they ship you the new phone before you send yours out.
You get the replacement and a pre-paid shipping label to send your phone back.
Only thing you pay is if you want to upgrade the shipping (next day is only $7.50)
No need to hassle with loaner phones, no need to go to the store, no need for any of that, easy and hassle free.
I have exchanged 2 different phones using this process and couldn't be happier with it.
You get the replacement and a pre-paid shipping label to send your phone back.
Only thing you pay is if you want to upgrade the shipping (next day is only $7.50)
No need to hassle with loaner phones, no need to go to the store, no need for any of that, easy and hassle free.
I have exchanged 2 different phones using this process and couldn't be happier with it.
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Oh...so they do have loaner phones 🙂. that makes me feel much better...and I assume that I can just put my sim card inside and have my phone number and contacts also, correct?
The only problem with this system is if somthing really important breaks and needs to be fixed immediately. It must take a while for the exchange phone to be sent so basically you can be without a phone for about a week! I think i would rather wait on lines...
The only problem with this system is if somthing really important breaks and needs to be fixed immediately. It must take a while for the exchange phone to be sent so basically you can be without a phone for about a week! I think i would rather wait on lines...
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normally you will get the replacement in 3 business days, otherwise you can pay $7.50 to get it there next day.
Also it is not a loaner, you keep the one they send you same model (if same not avail they give you similar model) no need to worry about it.
If you have your contacts saved to the sim, slap the new sim in and call it a day
Also it is not a loaner, you keep the one they send you same model (if same not avail they give you similar model) no need to worry about it.
If you have your contacts saved to the sim, slap the new sim in and call it a day
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karmalaw said:
I've found that most local independent cellular repair places do great jobs and it usually costs less to repair a phone than to pay the insurance deductible.
I couldn't be bothered to box a phone up and ship it away then listen to the weeks of excuses as to why I don't have it back yet.
Thats fine and dandy, but you better make sure that you know by doing that you are screwing yourself.The reason is that if go that route,instead of mailing it in, as soon as the opened that phone up,thats just voided your manufacturers warranty.
That means if that ind. store screws up in any way, you just got screwed because that voids the warranty, the reason i know, is that in order to open it and l...
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Thats fine and dandy, but you better make sure that you know by doing that you are screwing yourself.The reason is that if go that route,instead of mailing it in, as soon as the opened that phone up,thats just voided your manufacturers warranty.
A good technician leaves no traces that he has been there. I have sent several phones to Moto and Nokia and none have been returned for technican damage
That means if that ind. store screws up in any way, you just got screwed because that voids the warranty, the reason i know, is that in order to open it and look in it and or repair it, they have to remove stickers that say "void if tampered or removed" which means that you just became S.O.L.
I have not seen any stic ...
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Thats fine and dandy, but you better make sure that you know by doing that you are screwing yourself.The reason is that if go that route,instead of mailing it in, as soon as the opened that phone up,thats just voided your manufacturers warranty.
A good technician leaves no traces that he has been there. I have sent several phones to Moto and Nokia and none have been returned for technican damage
That means if that ind. store screws up in any way, you just got screwed because that voids the warranty, the reason i know, is that in order to open it and look in it and or repair it, they have to remove stickers that say "void if tampered or removed" which means that you just became S.O.L.
I have not seen any stic ...
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I remember finding a site online that sold those stickers for Gateway and Dell computers. You open it up, do your thing. If you have a problem, you remove whatever you added, slap a sticker on, and no one's the wiser.
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Midway through last year cingular introduced the Xchange by mail program and surplused (fired) its Technicians (bad move IMO). In my area these employees were hired by Verizon and local agents.
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Im sorry....but i would much rather have on site tech and wait in a line than have to mail in my phone.
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YEah but most people wouldn't... HAving worked as a tech before people would give me such ish it was ridiculous. Then, I worked on the other side of it (meaning as a sales rep in a technical store) and it was just as bad... But on the other side, not all techs were surplused, I still have three stores in my area (COR stores) that have one in each of them 😁
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I still work as a tech (no longer in a corp store) The people who are grateful that I am there for them more than make up for the few jerks I have to deal with. BTW which markets did not surplus techs and how does that work with XBM
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nave462000 said:
Im sorry....but i would much rather have on site tech and wait in a line than have to mail in my phone.
I agree, but the beancounters did not see it that way - we cost too much.
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