Looking for advice on where I can call
Well, I tried to order three of the new Samsung P207 phones from the Cingular web site but couldn't because my billing zip code didn't match the coverage area. This is because my billing zip code from Northern Kentucky doesn't match the Cincinnati OH coverage area. This is incorrect as it is the greater Cincinnati area and even when I entered my Northern KY zip in while looking at plans, their system forces me to Cincinnati coverage. Anyway, I call the phone number for help with web orders (again because the P207 is a web only phone) and a recording says they are having problems and disconnects me. OK.. so I call the number back and choose tele sales. I explain that the three phones I want are web only and the rep says "no problem" and ...
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I just have a hard time seeing why they would do that... Not that Idont believe you, but maybe the CS lady was dumb. I really feel for you. I dont know any special numbers though. If you call that same dept. and ask for a manager, they have to get one for you. That is what I would do. Sorry again.
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That's what I was saying, if I had just read this from someone else, I would be inclined not to believe it. It is truly bizarre!!
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You can exchange these phones for the p207 you have to call the online store and they can help u with this exchange their number is (866) 391-0749. theya re the only ones that can help u with this problem. Customer care will only make u upset.
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I appreciate the info, but the online store won't talk to me because it was a phone based order. They transferred me over to the 800-866-1514 line.
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Ouch, that's pretty weird. I think I've heard of customers who have to have the new phone charged to their credit card, but the difference is credited back once the original phones are received. They won't pay for return shipping though.
If I were you, I'd pay full retail for three P207s so that you can keep the 777's, then turn around and ebay those suckers. You'll actually turn a profit for signing up with service.
If I were you, I'd pay full retail for three P207s so that you can keep the 777's, then turn around and ebay those suckers. You'll actually turn a profit for signing up with service.
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