Is there anyone here who can...
I have a customer that a need to reverse migrate and I am having an issue with the people on the phone. Is there anyone that can tell me what department I need to get this done? âšī¸
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jramossteel said:
I have a customer that a need to reverse migrate and I am having an issue with the people on the phone. Is there anyone that can tell me what department I need to get this done? âšī¸
You would need to contact New Account Services (NAS). đ
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do you have a number for them? I am orange and don't have all the numbers for the blue side. đ
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Tried that and they transferred me and now I have been on hold for like 25 minutes đŋ
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jramossteel said:
Tried that and they transferred me and now I have been on hold for like 25 minutes đŋ
Jackie, there is a couple of questions, was he prev. tdma or gsm, was it more or less then 30 days ago, and does he have his old "blue" phone?
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Was done on the 04/13... GSM... And yeah he has the phone... Can you do this for me? âšī¸
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jramossteel said:
Was done on the 04/13... GSM... And yeah he has the phone... Can you do this for me? âšī¸
Wish i could Jackie, but when they migrate, its a "preferred port" and we can't just reactivate him, as siebel won't let you cuz the number is ported over to cingular, you'll have to go through NAS, and they have to build a profile for him on the old account, but advise him,that depanding on what promotions he had on the old plan, he may not get them back, as most of them are removed out of the systems, and if they arethey are gone for good.
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Your welcome. Did Nas give you are hard time? That dept never wants to do their job. đĄ
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jramossteel said:
El diablo.... The devil, I tell you... It was like pulling teeth. đŋ
5'l get you 10 he calls in next month, because he neer got the exact same offer as before, plus, i guarentee he will bitch about the 2 bills.I just see it now1
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Probably because the cycle cleared on the Cingular side cleared on the 15th. đĸ
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jramossteel said:
El diablo.... The devil, I tell you... It was like pulling teeth. đŋ
Something else huh?! They are the worst next to NBO and NBS... đĄ
I usually never cold transfer...I do to those depts though. I can't be bothered to waste time arguing.
I find that SOME of the Orange Care is hard to work with at times too, but nothing like those depts. đ
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HEY!
I'm easy to work with. I get stubborn if you're trying to get me to do YOUR job, but otherwise, I'm easy... Just ask Jackie... đŗ đ
I'm easy to work with. I get stubborn if you're trying to get me to do YOUR job, but otherwise, I'm easy... Just ask Jackie... đŗ đ
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He is an absolute pleasure to deal with... Cookies will be shipped soon đ
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austin316 said:jramossteel said:
Was done on the 04/13... GSM... And yeah he has the phone... Can you do this for me? âšī¸
Wish i could Jackie, but when they migrate, its a "preferred port" and we can't just reactivate him, as siebel won't let you cuz the number is ported over to cingular, you'll have to go through NAS, and they have to build a profile for him on the old account, but advise him,that depanding on what promotions he had on the old plan, he may not get them back, as most of them are removed out of the systems, and if they arethey are gone for good.
you can also try winback
866-802- xxxx
not sure if we can give # to customers so call res
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