Jackie, I need your help!
Jackie, I need your help. Remember when I asked you to check my account to verify that I was put back on the old media plan with unlimited data? Well they're now saying i dont have it and i have this huge bill cuz of data overages. Email me, thanks.
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I emailed you back... Call me... My number is on the email... I can see where it was re-added BUT I can also see where the Pay Per Use was not taken off... You should be able to call into customer service and have them just credit it. 🙂
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that sounds like an error protocol. I work for cingualr customer care what market is he in
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Why would that be an error, it is a computer glitch.. He should not be able to have a ppu and a paid for feature on the account at the same time.. Not to mention it also is charging him intermitently, like four transfers costed nothing then one did, then nothing for three more then one did. I think that he should not be charged for something that is the company's fault... Protocol only applies when it is a "misunderstanding", he knew what he had, the person that put it on his account just did not do there end right.
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do i have the old media works plan or the new one, cuz the lady i talked to the first time said i had the new plan that i never had the old plan put on.. sup wit dis?
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They fixed it jackie, thank you so very much, couldn't have done it without you.
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Look up your bill adjustment protocol. There is error protocol and misunderstanding protocol to seperate things. Protocol applies to all credits and adjustments.
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Can you send it to me, because when I check CSP it only brings up the one about 50% for misundertanding. If you PM it to me I can check it out. But this was truly the company's fault, so I see nothing wrong in telling him to get credit, where credit is due.
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Morning Jackie😁 i have one quick question....are u in the care or telegence market
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He just looked at the last 2 pages and saw it. But i have a question. Do I have the old media works plan? or the new one? cuz im so freaking confused.
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