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AT&T Now Blaming Customers for Its Problems

PACWEST

Dec 10, 2009, 9:10 PM
ARE YOU KIDDING ME ATT!!! JUST FIX YOU'RE DAMM PROBLEMS AND GET OVER IT!

AT&T, the whiny wireless carrier, is back at it again. Fresh off whining in court about Verizon's map ads, AT&T is now whining to financial analysts about its customers. And it is warning that customers should use less of the company's all-you-can-eat data service, lest it become portion-controlled in the future.

Ralph de la Vega, president and CEO of AT&T Mobility and Consumer Markets, told analysts yesterday that 3 percent of the company's customers account for 40 percent of its data usage.

"What we are seeing in the U.S. today in terms of smartphone penetration, 3G data, nobody else is seeing in the rest of the planet," de la Vega said, quoted in
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The Cellular Jesus

Dec 10, 2009, 11:52 PM
Ever since De La Vega came into the picture AT&T has been degraded as a carrier.
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Sigma1570

Dec 11, 2009, 12:34 PM
You're right. All of at&t's financial metrics and gross adds and churn rates reflect exactly what you just said... 🤣
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BeachSlapped

Dec 11, 2009, 8:39 PM
The Cellular Jesus said:
Ever since De La Vega came into the picture AT&T has been degraded as a carrier.


I think Stan was more aggressive with the network expansion. Remember how head-on, hands-on he was with the whole Cingular and AT&T wireless integration.
(for those who don't remember: He finished it way before schedule) 😎
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The Cellular Jesus

Dec 15, 2009, 9:58 PM
Stan was a killer. When Cingular transitioned from TDMA to GSM, Stan made it was done fast and right. Whereas the defunct AT&T Wireless botched it all up...

If Stan were still the head of AT&T Mobility, we would have seen a more aggressive approach to fixing up and improving the network. but with De La Vega, AT&T is losing steam, which will result in her losing ground to other carriers.
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Hombre07

Dec 11, 2009, 11:32 AM
I live in a town of 12,000 and I'm pretty sure I use 40% of the data here.
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Sigma1570

Dec 11, 2009, 12:35 PM
Home internet providers charge more for higher speed services. Why shouldn't wireless??
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Hombre07

Dec 11, 2009, 2:12 PM
Higher speeds. AT&T is talking about amounts of data. They will probably just cap it at 5GB like the aircards. They can't change our plans until we upgrade anyway.
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cookedude55

Dec 15, 2009, 11:16 AM
I HAVE A BLACKBERRY AND ATT SHOULD STOP CHARGEING 30 FOR MY DAT PACK IF THEY DONT WNT US TO GET OUR MONEYS WORTH THEY JUST ADDED THE 30.00 PLAN TO ALL PDA PHONES AND CLAIM TO BE THE MOST POWERFUL CARRIER ATT SHOULD LIVE UP TO THE ADDS THEY ALSO CHARG THE HIGHTS OUT OF ALL THREE MAJOR CARRIORS SO DNT COMPLAIN ABOUT US COSTING U MONEY BEC U HIT OUR POCKEST HARD EVERY MONTH
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Sigma1570

Dec 15, 2009, 7:12 PM
What are you trying to say?? I'm not completely sure with your all caps and massive run on sentence.
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dromant

Dec 15, 2009, 8:04 PM
I love completely biased online sites that try to pass off themselves as actual news. Is stating a fact whining? ATT has been bombarded by complaints about its network and he was simply stating a fact - ATT has experienced an explosion in 3G data usage that was not expected. Nowhere in his speeach, at least that I have seen, did he say it was the customer's fault - he was simply stating facts.

I love how they also call ATT whiny for their lawsuit, yet I have yet to see them run an article about Verizon's lawsuit against Sprint, or Verizon "whining" about customer's who buy data devices and then sell them (a problem with every carrier) and raising the ETF.
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afroman4

Dec 16, 2009, 3:42 PM
my point exactly ATT is NOT blaming the customers. Has anybody taken half a sec to think maybe they are just trying to brag cuz more ppl are using their network for smartphone usage(not just iphone)?? you can complain about your $30 data package all you want but nobody is holding a gun to your head on carrier choice. Go to verizon (home of the SLOWEST but yet most "dependable" 3G coverage) and buy the same smartphone out of spite so you can welcome your new $350 ETF, that you will more than likely be paying once you experiance their "reliable" 3G
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