CINGULAR JUST PLAIN SUCKS
CINGULAR JUST SUCKS.. IM A INDIRECT DEALER AND I CARRY ALL CARRIERS AND IN MY OPINION CINGULAR IS THE WORST. THERE BILLING SUCKS WITH ALL THERE PRO RATES.. THE CUSTOMER CARE SUCKS AND THERE JUST PLAIN RUDE... CUSTOMER SIGNS UP ON LETS SAY MARCH 1ST GETS A BILL MARCH 7TTH AND ITS $120 WHEN THEY TAKE A 39.99 PLAN WHY ?????? WHY CANT THEY JUST BE LIKE TMOBBILE AND NOT PRO RATE??
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We don't prorate unless the customer choses to have it done. That's why CARE and OPUS automatically put the cycle dates in for us. Just my two cents! đ
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Our systems automatically put the billing cycle date in for rate plan changes, the only ones that don't really have that option is the family plan... but if they are being prorated any other time, that would be because someone is not doing something right or they wanted to have it done that way.
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Everyone prorates on new activation... It is impossible not too. No company would use all the days of the month as cycle dates.
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Sprint PCS does though custo,er will always get a proration of 1 or 2 days đ
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Actually, T-Mobile does, or close to all of the days. Plus, we bill in arrears, so if there is a slightly pro-rated charge the first month, like for a day or two, it means that the bill will be less than a whole month's, not more.
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đ I'm forced to partially agree with this individual. It always...bothers me to see a person who has started new service with us on say a $39.99 or $49.99 plan and the first bill is $100.00 plus or more??? I know I'm just a corporate peon (NO CONTROL TIME) but the sound of shock with the first bill still brings me chills at night đŗ
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Ok if you knew what you were doing you would know to advise your customers of prorations when they start service....sounds like you got ripped by a cusotmer that you failed to inform !
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jramossteel said:
Was that aimed towards me? đ
Couldn't have been Jackie, don't worry about it. đ
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I am sooooo sad.. I wanted to cry when I read that. đĸ đ (just playing)
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You must be using one of those new special keyboards. That's too bad because on my "older" keyboard the Caps Lock key is only 1/16" away from the 'A' key making it really easy to turn off.
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Take it easy EZMO3. In online ettiquette, all caps is taken as harsh or rude. It was just a suggestion is all. Chill out man.
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Well, for one, it implies that you are screaming at us (unnecessarily, I might add).
Two, it is much harder to read all caps than lowercase or with proper capitalization.
Two, it is much harder to read all caps than lowercase or with proper capitalization.
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It's both rude and harder to read but most of all it simply gives you more credibility.
Think of it as the 'net version of the Golden Rule. Not only will you be treated the way you treat others but also in the way you present yourself.
Think of it as the 'net version of the Golden Rule. Not only will you be treated the way you treat others but also in the way you present yourself.
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Liiek OHMFGAWDZ!!!!!!!!!111111111eleven j00 are such teh lamx0r. đ âšī¸ đ¤ đ đ đ đŋ
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Well first EZMO3, as a indirect dealer you can choose not to sell cingular, but i doubt you will.
Next the fact is before you shout about how they are being robbed, why don't you read the bill, customers automatically assume their bill is big because the cpmpany is ripping them off, but did you forget about things like a start of service activation fee?Did you also check their bill for things like downloads anf kb usage or cost of tones or games or things like that???
Before you rant, review the bill for things like that, then call care and review it with them,there may be things you don't see or pick up on!!!!
Next the fact is before you shout about how they are being robbed, why don't you read the bill, customers automatically assume their bill is big because the cpmpany is ripping them off, but did you forget about things like a start of service activation fee?Did you also check their bill for things like downloads anf kb usage or cost of tones or games or things like that???
Before you rant, review the bill for things like that, then call care and review it with them,there may be things you don't see or pick up on!!!!
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im not an idiot ive been doing this for over 10 years i know what im talking about
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EZMO3 said:
im not an idiot ive been doing this for over 10 years i know what im talking about
Well for you being an idiot, well thats something only your mom would know about.As for 10 years as an indirect dealer, man thats just plain sad!!!!
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wow, you own 40 stores, talk so much **** about cingular yet you still have them in your stores?
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Okay ... deep breath ... this is about 4th thread from years ago that some jackass decided to pull to the top of the list today. Time to starting checking those dates before replying.
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Okay, and how long have you been answering phones? Also did you ever think that maybe he owns the store? Just asking...
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Well, let's break that down...
$40 for rate plan.
$8 for 6 days service.
$36 for activation fee.
$20 (estimate) for taxes.
That's $104, what else does the customer have?
Also, EVERYONE prorates. If you claim T-Mobile doesn't, I'll call you a liar right here and now.
$40 for rate plan.
$8 for 6 days service.
$36 for activation fee.
$20 (estimate) for taxes.
That's $104, what else does the customer have?
Also, EVERYONE prorates. If you claim T-Mobile doesn't, I'll call you a liar right here and now.
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all im saying is wait a month before sending them a bill why do they need to send it after one week ?? at least wait till the trial period is done with.. i understand what a pro rate is but your a rep you understand how hard it is explaining it to a customer.. do you know what i mean?? and yes t-mobile does pro rate but they dont bill a month in advance if they pro rate they pro rate for less not more
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We send them a bill before the trial period is over to make sure the customer wants the service. The trial period is not just to see if they like the phone or the signal but also if they like the plan and the cost as well.
If you explain to the customer how their first bill will look like when you sell them the service, then they will be less likely to come and bug you about the bill. Just explained that Cingular bills in advance and give them a heads up!
If they know what to expect then they will no freak when they see the large bill.
If you explain to the customer how their first bill will look like when you sell them the service, then they will be less likely to come and bug you about the bill. Just explained that Cingular bills in advance and give them a heads up!
If they know what to expect then they will no freak when they see the large bill.
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the service is great but the billing sucks.. me as a dealer hate when customers cancel especially when they cancel b/c of high bills such as cingulars pro rate and month in advance billing.. and trust me plenty times i try to exlpain pro rate they will never get it. and if your rep you should understand and you would have less headaches if they didnt do that month in advance thing. and if they would wait till sending there first bill
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If you give them the CSS (assuming it's not a family plan) there should be no surprises. I haven't had anyone cancel from the first bill in several months and Cingular is all I sell. I'd like to think people in New York are smarter than the ones in Texas, so I know it's not that.
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đĸ I still get plenty of cancels for the first bill. It's sooo scary đ˛
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Do you use the CSS? I know that has helped in the easing of the first bill. Plus, in my store we also make the suggestion of paying the activation fee up front, and most people are willing to do that to help offset the first bill. đ
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Sorry forgot to add- If they did use the *services to pay the activation (credit of xamount) it would be a good way to get em kicked off on the star services. Its pretty sad that still alot of ppl dont know about them.
*pay Pay your bill
*min Check minutes
*bal Check bill balance
*pay Pay your bill
*min Check minutes
*bal Check bill balance
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BamaAgent said:
Sorry forgot to add- If they did use the *services to pay the activation (credit of xamount) it would be a good way to get em kicked off on the star services. Its pretty sad that still alot of ppl dont know about them.
*pay Pay your bill
*min Check minutes
*bal Check bill balance
*pay
*min#
*bal#
those 3 signs are important. maybe they're not a nationwide thing, but you need them down here.
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As one of the customers who received a huge 1st billing, it wasn't a surprise. The associate where I activated my service advised the 1st bill would be higher than normal because of the pro-rated billing plus the next month's advance billing. The associate even gave me a ballpark figure, not that I needed it.
Landline phone service as well as cable tv also bill in advance. If the customer was previously informed, this should be acceptable to them. My former Verizon and current ATTWS have also always billed in advance. The customer is probably more ticked reading the bill is due upon receipt, something Cingular and ATTWS have done for awhile. Verizon was smart enuf to put a due date on the bill. Just my $0.02
Landline phone service as well as cable tv also bill in advance. If the customer was previously informed, this should be acceptable to them. My former Verizon and current ATTWS have also always billed in advance. The customer is probably more ticked reading the bill is due upon receipt, something Cingular and ATTWS have done for awhile. Verizon was smart enuf to put a due date on the bill. Just my $0.02
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Our market recently started putting due dates on bills, and they still give you two weeks from that date before they charge late charges. Of course, now that they have dates I'm usually getting mine a few days after the due date, but still well before the late charges.
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I agree with Ezmo. I used to work for SprintPCS who bill a month in advance, and it was a pain in the rear explaining to a cust why they had such a high bill after having their phone for 2 weeks...T-Mobile DOES prorate, but we don't bill a full month until after the cycle ends. Makes it a lot easier to explain bills.
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i understand there are many ways to exlpain it to the customer and to avoid a customer cancelling and paying the activation fee in advance... but why? why do we need to sit here and explain it to the customer for 20 min when there are customers behind them waiting to be attended to why cant they be like t-mobile and not do the bill in advance thing? whats the reason that they do bill in advance?
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There is tactful ways to do everything w/out taking too much time... and anyways, you should include the next customers if you can. I work alone in the store all the time and sometimes its wall to wall ppl. Just have to juggle man, juggle!
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Actually, I have NO problem explaining it. I tell the customer that, since Cingular bills in advance, we generate the bill as quickly as possible to lessen the amount of prorated charges.
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Ok..... I just took 10 min out of my day to read this whole thread and.... goodness sakes man, for ten years of experience and you "owning 40 stores" I think that your salesmanship would be a little better than it is. I am not saying you're horrible, I'm just saying that with the experience that you have, you should be able to at least prepare the customer for something like that. I'd like to think that someone as succesfull as you claim to be that it wouldn't be a chore for you. Oh, and on my end, i am an indirect dealer and my company can accept activation fees and act just like a COR store. Also, to come on a site directly for the use of helping others with Cingular Wireless, saying that it sucks is probably like dressing up like Hitler ...
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Well, I signed up on March 8th and have yet to even get a bill. So I don't know why your customers are having a problem.
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SForsyth01 said:
Well, I signed up on March 8th and have yet to even get a bill. So I don't know why your customers are having a problem.
Wow! Shawn you are still alive Yay!!! Hey hun đ
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I'm tired as all heck, and it's only gonna get worse as the weekend goes on. đ
How are you, Shawn?
How are you, Shawn?
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I'm very good, thanks. I had the day off today, and I have Saturday and Sunday off too. So I get to relax for 3 straight days.
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Lucky punk! I was off yesterday. I work 8-1/2 hour days today, tomorrow, Monday, Tuesday, Wednesday. Finally off Thursday.
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Sucks to be you. But if it is any consolation to you, I have only had full days off on Sundays since January. This is my first 2 day weekend since then, let alone me having today off too.
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KnifeySpooney said:
I'm tired as all heck, and it's only gonna get worse as the weekend goes on. đ
How are you, Shawn?
You work weekends too KS?
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My center schedules us to work every other weekend. Tomorrow and Sunday are my weekend on.
I was off yesterday, but I'm not off again until Thursday. I am gonna be so dead.
I was off yesterday, but I'm not off again until Thursday. I am gonna be so dead.
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Wow that schedule sucks. âšī¸
I love my schedule but I believe they are taking it away from us as of May. đĸ Its not fair.
I work fri sat mon 10.5hrs and sun 8.5hrs. I have tues-thurs off.
I love my schedule but I believe they are taking it away from us as of May. đĸ Its not fair.
I work fri sat mon 10.5hrs and sun 8.5hrs. I have tues-thurs off.
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I have a cold and really bad migraines. I have meds now for that so hopefully that will go away.
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So, I went to the Cingular store today, and the people there made me mad. They told me that the reason I was getting the static when I had my BT headset connected was because Jabra headsets have that problem. They told me to buy either a Motorola or Plantronics.
That made me upset because now I have to go back to the store with all of my packaging and exchange it. And all because the salesperson when I initially bought it told me that the plantronics headset had a problem with static and the Jabra did not.
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That made me upset because now I have to go back to the store with all of my packaging and exchange it. And all because the salesperson when I initially bought it told me that the plantronics headset had a problem with static and the Jabra did not.
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SForsyth01 said:
So, I went to the Cingular store today, and the people there made me mad. They told me that the reason I was getting the static when I had my BT headset connected was because Jabra headsets have that problem. They told me to buy either a Motorola or Plantronics.
That made me upset because now I have to go back to the store with all of my packaging and exchange it. And all because the salesperson when I initially bought it told me that the plantronics headset had a problem with static and the Jabra did not.
đŋ
Did you tell them they told you that? If so what did they say?
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It was 2 different COR stores. So I couldn't really say anything. I just have to deal with it.
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I am sorry, but for a business person who supposedly owns 40 stores, you sound like an educated moron.
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I don't care if it's 5 years old. That guy is an idiot and so are you. Please proceed to choke yourself and do the world a favor and end your pathetic life.
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The problem with a statement like this is it can be read about ALL four carriers in the other PS forums by somebody else who is disappointed with their service and what not. Over in the Verizon forum, one guy was complaining because they disabled his bluetooth on his phone and he wound up suing them over it.
Can no one on this forum figure out that ALL the carriers have these sorts of problems? It's the same old song and dance about every single one of them. So who do you get? You say Cingular is bad, another guy says it's Verizon that stinks, someone else gets the shaft from T-Mobile, and yet another person is complaining about Sprint.
I will agree that Cingular is probably the least reliable network of the four, but for someone who l...
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Can no one on this forum figure out that ALL the carriers have these sorts of problems? It's the same old song and dance about every single one of them. So who do you get? You say Cingular is bad, another guy says it's Verizon that stinks, someone else gets the shaft from T-Mobile, and yet another person is complaining about Sprint.
I will agree that Cingular is probably the least reliable network of the four, but for someone who l...
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