thejason said:
1.) Take handset over to computer.
2.) Set handset on desk.
3.) Turn on computer.
4.) Log on to ISP via computer.
5.) POW! Internet access!

Sorry, I'm all sorts of sarcastic this morning

No sorry's I wish I could say that to the customers.

I understand your frustration. I have a pc it just doesnt work and I am ok with it for now. When I have trouble connecting I always try to send a MMS which uses the GPRS connection. If that doesnt work either I am pretty sure its the GPRS network that is experiencing trouble. I then switch from using Media Net as my connection to using the Home connection (which uses dial-up portion of my phone modem) to give me a better idea if its Cingulars issue or my phone issue. 100% of the time its Cingulars issue and they have it back up and running as soon as they can.

I also carry a backup Moto V400 and Nokia 6800 in my lunch box for access at work and if neither of those work, then it is a problem at Cingular.

They caught the guy who went on a killing spree in Atlanta yesterday however they found a 4th body, a federal agent he killed either last night or this morning.

Yea I used those they are no help. And tech can kiss my A** they never take a call and complain when we do call unless the customer cant make or receive calls. But then they send back a freaking feedback to my supervisor because we didnt check systems we didnt know exist.....grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr rrrrrrrrrrrrrrrrrrrrrrrr


Ok done now. sorry

this is my advise and i have transferred maybe one or two calls on this issue..make sure the feature is active in care...add a svc line under sub maintenance/services..under gprs in snooper make sure you have wap and isp...also if that does not work look up "data support handset settings" in csp...it will bring back tier III wap settings for every phone...and if they have a samsung and it is saying no response from network it is because their password is incorrect under their wap profile

I work in telegence systems. but the steps are basically the same check provisioning check the wap settings. we did that and it doesnt work. but i got a nice little email from tech telling me everything i did wrong. there are two systems they told me to check that i dont even have passwords for so im not sure how im going to check those in the future but oh well im done with tech its rare i get someone who wants to do anything to help me or the customer anyway.

I work in Telegence system too, what were the two systems?

I found them. Supe gave me the User names and Passwords. Im slowly revieing them to learn them. Infospace and Openwave.

yeah i use those things like ten times a day. I had a manager print out an awesome power point guide on the ins and outs of internet troubleshooting, i can see if i can get the power point to PM you if you want.

That would be awesome.

Let me see what i can do i get back with you monday

Awesome thanks Zero. I will be at work tomorrow and monday. After that I have three days off and avoid computers. They give me migraines. ☹️

Did you get it fixed? Did you still need help? If you PM me with your company email I can forward you Tier III settings that I have, and you will have it for next time.

I have the wap settings Jackie but thank you. No I didnt get it fixed I submitted a case and got feedback saying to check two systems that I dont have access to so I need to speak to my supervisor about that but I guess tech fixed it.