Shoot me an email. If you're in a CARE market, I'll fix it.

otamywy said:
The rep had me on hold for 35 minutes while he waited to talk to someone. According to him, it was a department that could add the feature back on. He relayed the message to me that they (whoever they are) said the feature expired, blah, blah, blah. He made it sound like he fought for me, so I couldn't go postal on him. I'm going to try the corporate store where I signed my contract.

Well i'm sorry for what happened, but they CAN'T re-add it, not that they WON'T ,but CAN'T, what happens is that when a feature plan or promotions becomes "retired" or "expired" that promo, plan or feature is removed from the system, its removed as the company does it for 2 reasons: 1)customer calsl in and want...
(continues)

👿 That doesn't take away from the fact that he had a cool plan and now as I've mentioned so many times before, he has one of these "Now that we own AT&T, we can f@#k anyone we want to now dataplans"! Damn it pisses me off to have to work for these people with a smile on my face while they screw the little guy. The dataplans and new FT plans are going to be a major problem down the line especially with situations like this one 👿

lordrevan05 said:
👿 That doesn't take away from the fact that he had a cool plan and now as I've mentioned so many times before, he has one of these "Now that we own AT&T, we can f@#k anyone we want to now dataplans"! Damn it pisses me off to have to work for these people with a smile on my face while they screw the little guy. The dataplans and new FT plans are going to be a major problem down the line especially with situations like this one 👿

If you don't like it then leave, its not rocket science.We are not a charity, and its good to make money!,so like i said before, if you don't like it leave!!

I wish I could. I intentionally signed my contract on 2/9 b/c I heard on this forum that the rates were going to change on 2/11. I got the V180 with the intention of exchanging it with the S710a when it came out. Well, I bought the S710a w/o contract b/c I got 30% off, which turned out to be less than the contract price. I have since sold the V180 on ebay, so I assume I'm SOL. Damn it, I was so excited about Cingular too, better coverage, better plan, bad ass phone...Classic bait and switch. Patua, that's me spitting on Cingular.

otamywy said:
I wish I could. I intentionally signed my contract on 2/9 b/c I heard on this forum that the rates were going to change on 2/11. I got the V180 with the intention of exchanging it with the S710a when it came out. Well, I bought the S710a w/o contract b/c I got 30% off, which turned out to be less than the contract price. I have since sold the V180 on ebay, so I assume I'm SOL. Damn it, I was so excited about Cingular too, better coverage, better plan, bad ass phone...Classic bait and switch. Patua, that's me spitting on Cingular.

Sounds like karma just but ya in the butt, ya got greedy, getting discount off on the 2nd phone, locking yoself in the contract then selling the v-180, so karma...
(continues)

Mr.PIR said:

otamywy said:
I wish I could. I intentionally signed my contract on 2/9 b/c I heard on this forum that the rates were going to change on 2/11. I got the V180 with the intention of exchanging it with the S710a when it came out. Well, I bought the S710a w/o contract b/c I got 30% off, which turned out to be less than the contract price. I have since sold the V180 on ebay, so I assume I'm SOL. Damn it, I was so excited about Cingular too, better coverage, better plan, bad ass phone...Classic bait and switch. Patua, that's me spitting on Cingular.

Sounds like karma just but ya in the butt, ya got greedy, getting discount off on the 2nd phone, locking yoself in the contract

...
(continues)

You're at least GETTING a discount... there are people out there who work for companies that choose to NOT have any kind of corporation discount. So yea, you got greedy and got bit. The end. You've got to deal with it for 2 years or bite the bullet and eat the term fee.

Oh, and BTW, once a feature code expires, there is NO way to add it back in. It becomes completely unavailble in the systems to add.

You have 30 days to return without paying cancellation fee

😈 Mercernaries don't leave because they don't like the war. But my "officers" are a bunch of a$$hole$. How would yoyu Mr. Obviously Corporate Owned feel if you were in thuis guys shoes. You're the same type of guy that would turn in those without the MARK. You have to be a superviser, because none of us little guys would answer like that. That's why I always give free shipping on my Direct Fulfilment orders. Just a little way of telling the "MAN" and minions like you to pi$$ off!!!

Wow... harsh man harsh... love the post though...

BTW, the people I know that would post something like that are fellow scadiens... would you happen to be one?

i think cingular is run by retards. i am their capitan.

adilus said:
Wow... harsh man harsh... love the post though...

BTW, the people I know that would post something like that are fellow scadiens... would you happen to be one?

Dunno about him, but I am... 😁

😎 Nope born and raised in CHI-TOWN.

🙄 And further more you're not making s#!%. BLUEGUY. Stan Sigman and the bigshots are. You're just a corporate owned peon!!!

lordrevan05 said:
🙄 And further more you're not making s#!%. BLUEGUY. Stan Sigman and the bigshots are. You're just a corporate owned peon!!!

Why you yelling at me man? Blueguy is now bluerguy and he isn't here.Its not my job to crtique the p&p, just to enforce it.

🙄 Enforce? Are you the dataplan police? The "corporate" responce you gave just ticked me off a bit, It's like as long as we make a buck we could care less about the customers that actually keep us in business. I understand this is a profit run company, but do you remember Enron and MCI/WORLDCOM, they were too. Cingular isn't so big as to not feel the wrath of consumer backlash 😉

All reps are there to enforce the p&p, we get paid to look at the situation and find a sollution within it, we don't go outside of it, if we don't like it, we enforece the rules as they are for everybody to be treated the same.

I think you need to lay the ceffeine a little bit!

😈 I hate coffee 🙄

Mr.PIR said:

otamywy said:
The rep had me on hold for 35 minutes while he waited to talk to someone. According to him, it was a department that could add the feature back on. He relayed the message to me that they (whoever they are) said the feature expired, blah, blah, blah. He made it sound like he fought for me, so I couldn't go postal on him. I'm going to try the corporate store where I signed my contract.

Well i'm sorry for what happened, but they CAN'T re-add it, not that they WON'T ,but CAN'T, what happens is that when a feature plan or promotions becomes "retired" or "expired" that promo, plan or feature is removed from the system, its removed as the company does it for 2 reas

...
(continues)

jramossteel said:

Mr.PIR said:

otamywy said:
The rep had me on hold for 35 minutes while he waited to talk to someone. According to him, it was a department that could add the feature back on. He relayed the message to me that they (whoever they are) said the feature expired, blah, blah, blah. He made it sound like he fought for me, so I couldn't go postal on him. I'm going to try the corporate store where I signed my contract.

Well i'm sorry for what happened, but they CAN'T re-add it, not that they WON'T ,but CAN'T, what happens is that when a feature plan or promotions becomes "retired" or "expired" that promo, plan or feature is removed from the system, its rem

...
(continues)

Dude, it's in Grandfathered features. The guy's in a Telegence market, unfortunately, otherwise I would have fixed it already...

coldsteel said:
Dude, it's in Grandfathered features. The guy's in a Telegence market, unfortunately, otherwise I would have fixed it already...

Any telegance reps here?

😡 If it was grandfathered in he should have been able to get it back. This is so frigging unfair to the customer. And many wonder why we get the crap customer service reports we do 👿

lordrevan05 said:
😡 If it was grandfathered in he should have been able to get it back. This is so frigging unfair to the customer. And many wonder why we get the crap customer service reports we do 👿

no, grandfathered plans aren;t in the computer systems anymore, so once the feature gets dropped off, they can't magically make it reappear.

lordrevan05 said:
😡 If it was grandfathered in he should have been able to get it back. This is so frigging unfair to the customer. And many wonder why we get the crap customer service reports we do 👿

This is what happens.When a plan is grandfathered in, then what happens is that the plan, feature, promotion whatever you wanna call it is removed out of the billing and backup system.Whoever has it on their account can keep it for as long as nothing is changed.

When the above mentioned is removed, either by accident or on purpose, then its gone forever.The reason is that it stayed in the system as long as it was an active feature.Soon as it became inactive, like removed accidentally , or if customer...
(continues)

Im a telegance rep

can you help this guy?

It's over now dude.customer had their "grandfathered' data package removed the other day, and jackie wanted to see if it could get put back on, he was in a telegence market.

Comon guys.. its not that hard... im a telegence rep. It can be added back in.. it just has to be fowarded off to our staff support department. they have access to the grandfathered SOC's.

I can help. just might take a few days while its being processed. but it will be done.. escpiclly if it was on his contract.

So if I forward you my info, can you help me? I'm in the Baltimore market. I've already gotten a $48 credit, but happily trade that for my orignal plan.

coldsteel said:
Dude, it's in Grandfathered features. The guy's in a Telegence market, unfortunately, otherwise I would have fixed it already...

Dude, once its remove it dissappers, grandfathered doesn't meean that you remove it ,then re-add, thats the problem in the first place, when you remove itgoes *POOF*, it is only on the system as long as its on the account, once its removed then it gone forever, it can't comeback.

That is not true... If you worked for Cingular as long as you claim to have, you would know that.

jramossteel said:
That is not true... If you worked for Cingular as long as you claim to have, you would know that.

Oh my god, i swear Every Store rep thinks they know it all, the fact is this: there Were system MODS done to the 4 sytems, Telegence, Care , and the Blue side Siebel and AXYS.

They want everything to be working the same way.So whatwas done that that once a "grandfathered" plan, promotion, feature is removed,its automatically removed permantly.

you, i may not like it, but it was done because the fact is the Company DOES NOT TRUST REPS, EITHER CUSTOMER CARE OR SALES, the fact is reps will to please a customer offer them expired offers to keep them on service.So this was changed to prevent t...
(continues)

That is not the case... BECAUSE, we have had to do it in my store... AND as long as the account is noted properly it won't be taken off, AND as long as they see that the feature was taken off and then put right back on there would be no issue... I know this from past experience.

jramossteel said:
That is not the case... BECAUSE, we have had to do it in my store... AND as long as the account is noted properly it won't be taken off, AND as long as they see that the feature was taken off and then put right back on there would be no issue... I know this from past experience.

Jackie, the past is the past, and i got news for you, you could remove it off*grandfathered*, then write *please, oh god please re add it in the notes* the fact is that they *cingular management took a concept that attws was doing before which was removing the expired features out of the sytem so that as long as the feature was active it ewould stay, but as soon a the feature became deactivated, such as removal or ...
(continues)

Okay, I will let you think that. And you can deal with people how you deem necessary, and I will do the same... I know what I can do.

Mr.PIR said:

jramossteel said:
That is not the case... BECAUSE, we have had to do it in my store... AND as long as the account is noted properly it won't be taken off, AND as long as they see that the feature was taken off and then put right back on there would be no issue... I know this from past experience.

Jackie, the past is the past, and i got news for you, you could remove it off*grandfathered*, then write *please, oh god please re add it in the notes* the fact is that they *cingular management took a concept that attws was doing before which was removing the expired features out of the sytem so that as long as the feature was active it ewould stay, but as soon a the feature became

...
(continues)

Here is the policy scapegoat and please in future refer to it.If the promotion is removed due to error, and if its still in the system, then we re-add back onto the account, current expired or grandfathered.If its STILL IN THE SYSTEM.

If its not in the system,you aploigize, then place on the most comparable feature then place an appropriate compensatory credit onto the account.They do not get out of the contract without an ETF, their contract is not nased on part of the puzzle, thats like saying, oh you got a discount for a phone, but we lost your text messaging package, so you can cancel and no penalty, no it does not!!!

Errors happen. if its able to be re-added, then do it, if it can't you do the best to replace it.

lets see a link to this policy?

Ask any lawyer you know.. if the customer signs a contract that Says that he has a certain plan and certain features, Cingular has to abide by that agreement. If we remove anything off of that plan without the customer permisson, or change his plan without his permission that is a breach of contract.

Why do you think customers can keep grandfathered pacakges after we dicountiune them? If this was not a breach of contract we could happly change the customers price plan any time we wanted.

BTW.. do a search in CSP if you have access to it:

Description: Expired price plan or SOC request

Under valid reasons to request an expired price plan request you will see this line"

"Customer calls i...
(continues)

The contract is for the voice plan and dicsount of the phone.If you read the terms of service it says we ARE allowed to make changes to their plan without prior notification.

If you also look it says subject to availablility, if its not in the system anymore, then what are they gonna do pull it out of their behinds, No thats why they were given credit, and the customer accepted the credit, so the matter is closed!!!!!

Mr.PIR said:
The contract is for the voice plan and dicsount of the phone.If you read the terms of service it says we ARE allowed to make changes to their plan without prior notification.

If you also look it says subject to availablility, if its not in the system anymore, then what are they gonna do pull it out of their behinds, No thats why they were given credit, and the customer accepted the credit, so the matter is closed!!!!!

Umm did you actully read the contract or make this up?

If you read the contract under "Changes to Terms and Rates" it says :

"We may change any terms, conditions, rates, fees, charges regarding your service at any time BUT..... We wil provide you with notice of such ch...
(continues)

scapegoat said:
Umm did you actully read the contract or make this up?

If you read the contract under "Changes to Terms and Rates" it says :

"We may change any terms, conditions, rates, fees, charges regarding your service at any time BUT..... We wil provide you with notice of such changes. "

And then right below that it reads:

"IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, AS SUCH PRICE ARE SET FORTH IN YOUR RATE PLAN BROCHUR, WE WILL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE"

And yes this covers rate plans and features

Well let's see, he was notified over the phone that it could not be put back on, so that was notification-check

The price remains ...
(continues)

Whats up guys? I work in uscc cust service and I just wanted to let you know the posts on here have been keeping me well entertained today. It's good to hear that we don't get all the crazies!! Keep me up on some more stories and I'll share some good ones with you all too. Peace.

hi, i don't work for cingular or even have service with them/you, but i have been reading this and it is ridicules. the customer should be able to get the same feature back. i know where i work they get the feature back. also, mr. pir, his original plan was $7.99 and the new one they put him on was $9.99 and much less data. that just doesn't sound right to me. i don't know how you can sleep at night, with all the crap you tell people to a daily basis. you must be paying a lot in psych bills, or you just have no conscience.

i think he's gone from the forum due to being an idiot

Yea someone muted him for good this time..knock on wood..

Now i'll be the only one to say anything in pir's defence, but you know what, you saying its not fair, well sir business and fair tend not to walk hand in hand. Thats like saying that its not fair that the att customers don't automatically get things like rollover or let out of their contracts, well these are may be not fair, but thats big business and thats the reality of the situation.

We all have to tell customers things that they may not feel is fair or just, but guess what it still has to be done. Try walking in his boots then question anything.Its a dirty thankless job, but it still has to be done.

The only thing was, he was wrong. But with that said, I am gonna let this go.

Wrong, peaches. The feature is STILL THERE in the billing system. We are just NOT ALLOWED to add them normally, but they ARE STILL THERE to add in case of de/re's...

The point is that the customer had it and it was not provisioned right... Now with out going into great detail, on how our systems work, you know how easily is can be brought back... Any manager is sales would back me up... THis is not the customers fault this is something that our system did wrong.

Jr is right.

The SOC's expire, but they do have a department which can add them back on. The rep is the one that screwed up, so they can/will/have to fix it. The only trick is getting somebody on the phone who knows how to help. Sadly, Jackie can't answer every phone call. 🙂

(your name was Jackie, right jramos?) 😕

Yeah that's me! 😁 And I don't answer calls I am a retail rep. Company owned of course! 😉

jramossteel said:
The point is that the customer had it and it was not provisioned right... Now with out going into great detail, on how our systems work, you know how easily is can be brought back... Any manager is sales would back me up... THis is not the customers fault this is something that our system did wrong.

Jackie, the system did not do ANYTING wrong, the rep who removed it did the wrong thing, thats why the Supervisor offered the person 4 months worth of credit.

Blue, you're driving away another customer. We all agree the rep screwed up, but they can add the SOC's back on. Maybe not in that department, but it can be done.

I've run into similar problems with the 2.99/100 msg text package, but thank god I knew enough not to remove it or else it would be gone from what I see. The issue had to be escalated with a trouble ticket which I can only hope was fixed down the line. The "system" did screw up a few peoples text packages when the new ones came out, but the rep didn't help.

not only does cingular have retards running it, but most of cingulars customers are retards them selves.

Grantizzle said:
not only does cingular have retards running it, but most of cingulars customers are retards them selves.

Let me guess, and VzW customers are all geniuses, right? 🤣

jramossteel said:

Grantizzle said:
not only does cingular have retards running it, but most of cingulars customers are retards them selves.

Let me guess, and VzW customers are all geniuses, right? 🤣

And their reps too, right? 🤣 🤣 🤣

you couldn;t be more correct. VWZ affiliates are the smartest ever.

🤣 🤣 🤣 That is hilarious. 🤣 🤣 🤣

I am tellin ya, he is comical..I think he is PIR's (who is BlueGuy) boyfriend 🤣 🤣 🤣

IF i was a homosexual, why would i date someone that supports an opposing carrier? 😉

Grantizzle said:
you couldn;t be more correct. VWZ affiliates are the smartest ever.

Joy... *looks at all the errors in that statement, bashes his head on his desk repeatedly*

ralph_on_me said:
I've run into similar problems with the 2.99/100 msg text package, but thank god I knew enough not to remove it or else it would be gone from what I see. The issue had to be escalated with a trouble ticket which I can only hope was fixed down the line. The "system" did screw up a few peoples text packages when the new ones came out, but the rep didn't help.

The FACTS ARE THIS, The Rep screwed up, yes!, no ddoubt about it, the system did what the rep told it to do, was not a system error, it was a idiot rep error, but the system were alered so they can be given back.

That like if i had a blue customer woh had the "grandfathered 39.99 local 400 included with the expired 600 addtional ...
(continues)

But the system did mess up because the customer was unable to use his features. Did you ever think of it that way?

jramossteel said:
But the system did mess up because the customer was unable to use his features. Did you ever think of it that way?

it should have been escalated to Tech, to see whatwas going on, so the Rep SCREWED the POOCH, but don't blame the system, blame the rep.It still won't bring back the feature.

Just a side note, the rep did get a tech involved. They sent me multiple text messages to test. I have no idea why he removed then added on.

So what your trying to say here is that Cingular should not be held accountable for a rep messing up this guys plan, and that some how $8.00 credit would make up for the $48.00 more he's going to be charged?

This must be part of that new math

busterhyman said:
So what your trying to say here is that Cingular should not be held accountable for a rep messing up this guys plan, and that some how $8.00 credit would make up for the $48.00 more he's going to be charged?

This must be part of that new math

Sorry actually It was a total of $32.00 in credit, which for the record is still less than $48.00 ($2.00 more times 24 months)

No sometimes the only way to fix things is to re-provision it by taking it off and add it back on.

jramossteel said:
No sometimes the only way to fix things is to re-provision it by taking it off and add it back on.

no its not, thats why they have Tier I and Tier II tech, to fix the problem without removing anything.

No you are supposed to call Tier I or tier II if you can't fix the problem on your own... If I called customer service or tech support everytime a customer came into my location with a problem, I would never leave the phone.

jramossteel said:
No you are supposed to call Tier I or tier II if you can't fix the problem on your own... If I called customer service or tech support everytime a customer came into my location with a problem, I would never leave the phone.

Then be prepared that if you remove off ANY grandfathered offer or promotion or feature, cuz it now goes *POOF*, and you'll be blamed, but the system won't be able to save your butt on that.

Ok, will going back to the corporate store I signed my contract help? I don't fell like waiting on hold for another 45 minutes.

Possibly. See if they have Telegence access first.

we can readd it i did it for a customer in a similar cituation today. just make sure you go under the grandfathered features instead of all but grandfathered

Mr PIR I do not know where you are, but I added this feature back on for a customer just today in the same situation! You are so full of crap! It has not disappeared from the system it is right in front of my face! Are you a supervisor or mentor? Cause if so man I feel bad for your team! I also feel like the rep previously man cingular is soooooo greedy in comparison to other companies it makes me feel ethically bad at work! When I have a customer that is truly needing a credit due to our error and we say "Now I want you to know this is a one time courtesy credit!" UGH!

mleanne0 said:
Mr PIR I do not know where you are, but I added this feature back on for a customer just today in the same situation! You are so full of crap! It has not disappeared from the system it is right in front of my face! Are you a supervisor or mentor? Cause if so man I feel bad for your team! I also feel like the rep previously man cingular is soooooo greedy in comparison to other companies it makes me feel ethically bad at work! When I have a customer that is truly needing a credit due to our error and we say "Now I want you to know this is a one time courtesy credit!" UGH!

Then I would suggest you get off your behind and find a job somewhere else.You can add it, but the system itself will remove ...
(continues)

just because something not right happened doesn't mean you have to use rude phrases such as "retard". Nobody's gonna help you if you call them that. Try being nice,,,it get's you much further,,i promise 😁 We dont' call cust's retarded when their phone doesnt' work and we have to say "sir, is the phone turned on???" ,,,"uh,,,no"

FYI, this is the internet, a place to vent.

I've been very pleasant on the phone, very proud of myself, just got off again and got a $48 dollar credit, $2 difference for 24 months. I still get jipped on text mails and data, but I made my complaint to the BBB and FTC. Matter is resolved, unless they take action, which is doubtful.

This has been an enlightening experience, Cingular, not what I expected.

They get complaints from all kinds of people about all kinds of companies.That complaint will get filed in their wastebasket

Wow, no sympathy... Especially when it is not his fault...

jramossteel said:
Wow, no sympathy... Especially when it is not his fault...

There's sympathy...and empathy.I may empathize with the person's situation but i also still have to deal with situation the same way.If people showed more empathy and less sympathy them maybe sollutions would be found rather then just "i'm sorry muffin".Sympathy gets you nowhere.

Yeah and your whole "I'm sorry a rep screwed you, so I'm gonna screw you a little less" Gets soooo much more accomplished 😕

The system does not pull the feature off if its a grandfathered feature. Sorry but you're wrong. I went back and asked resolutions and checked the customers account that i added it on the other day and the features still there and resolutions (level 2 or 3 reps that just answer other reps questions and take esculations all day) said it wont come off unless someone pulls it off and no one is doing that

Normally i would feel bad, but name calling is childish and shows low character.

Fix my problem, and I'll take it all back and apologize.

otamywy said:
Fix my problem, and I'll take it all back and apologize.

The problem is fixed, when you took the credit after talking to the Supervisor, that closed the matter.When you have a dispute over anything, and you take compensation over the matter, as far as the company is concerned it a closed matter not to be re-opened again.

you don't get a second bite at the apple, you talked to a supervisor who explained it to you, the situation, and were given the credit.

The matter is over and done, gonna have to move past it.

Let me rephrase...Give me back my original plan, and I will take it back and apologize. And I did get two bites, I orinally only got $8 credit, called back and got $48.

See the second bite is trying give back the credit, them increasing the credit from $8.00 to $48.00 is still the same thing.So once you got the credit completed. Thats closing the doors, that resolved it.thats means its done, over with, finished.

Oh, I never talked to a supervisor.

Mr.PIR said:
They get complaints from all kinds of people about all kinds of companies.That complaint will get filed in their wastebasket

Mr. Pir, that is not true. My friend works for the BBB and they file all complaints. If one company receives too many they WILL be investigated. Whether they are punished in anyway is up to the BBB. I agree with someone earlier, they said if you are going to make replies with information YOU and only YOU feel is correct, please investigate it before you start berating people on a subject you know nothing about.

Meh. i'm an AT&T rep so i can't fix it anyway.

Mr.PIR said:

otamywy said:
The rep had me on hold for 35 minutes while he waited to talk to someone. According to him, it was a department that could add the feature back on. He relayed the message to me that they (whoever they are) said the feature expired, blah, blah, blah. He made it sound like he fought for me, so I couldn't go postal on him. I'm going to try the corporate store where I signed my contract.

Well i'm sorry for what happened, but they CAN'T re-add it, not that they WON'T ,but CAN'T, what happens is that when a feature plan or promotions becomes "retired" or "expired" that promo, plan or feature is removed from the system, its removed as the company does it for 2 reas

...
(continues)

NE-CARE, we just go into the Grandfathered Features and add it back on. If he wasn't Telegence, it would have been fixed by me last week...

Sorry, make that yesterday... 😛

Actually that is incorrect, there is the ability to add the feature, and they do not grandfather until 6 months after the feature is no longer offered due to the situation like the person had abave, if you are telegence all you have to do is press all, and you can have it there to add on, did it for a cust just today.

It seems like everyone is on a different page. I talk to other reps all day long and it seems we all have different procedure. Poor customers. I try to solve everything for a customer but sometimes it's hard.

halifax_gal said:
I think y'all have unrealistic expectations of a cell service. we dont' walk on water people! Sorry for the mistake, but we can only do so much without basic human error getting in the way.

I like you , you're honest to the point, you i asssume work in the Halifax convergys site?

good guess,,you have to be honest,,,saves trouble in the long run 😉

Ok, I'll give you that, but this error should be reversible, that's the whole point. If you take your car into a shop for a 7.99 oil change and they charge you 9.99 because the computer system is flawed, wouldn't you be mad? It's just the principle of the thing, like someone said before, there has to be a contingency for these types of mistakes.

yeah, i agree there. but i wouldnt' get all freaky about it,,i would point it out, see what happens, and accept it as a life experience. And i swear to you, that is the truth,,,i don't argue with ppl about things, i ask the question, get the answer, and move on. No sence arguing and going on,,ppl will defintly not care then. Have you ever called a business to give a compliment? or are super nice and friendly right off the bat? they will reward you, wether with good, attentive servie, better then you normally get, or give you some bonuses to whatever you are paying for, in your case, a cell service, so mabie some add mins, or a promo could of been offered to you,,,i just figure what's done is done, dont' dwell on past mistakes, wether by u or...
(continues)

Man, by all the hoopla over this issue, the title of the thread kinda fits.

Yes.. It can be fixed in a Telegence market. It is called the ‘Expired Price Plan/SOC Form’ which follows the following tree. Rep fills out and emails to Manager, Manager forwards to Area Manager, Area Manager forwards to Revenue Assurance who add the code back on the account. It is a 48 hour turn from when RA receives it.

Done.

W00t! Glad to know that for future reference. Thanks! 😁

😕 Man Pir is mighty quiet all of a sudden.

thickjake said:
Man, by all the hoopla over this issue, the title of the thread kinda fits.

Yes.. It can be fixed in a Telegence market. It is called the ‘Expired Price Plan/SOC Form’ which follows the following tree. Rep fills out and emails to Manager, Manager forwards to Area Manager, Area Manager forwards to Revenue Assurance who add the code back on the account. It is a 48 hour turn from when RA receives it.

Done.

Finally!

Someone who actully knows something... this is what ive posted already.

Description: Expired price plan or SOC request

There is the CSP search even if you want to find the form

I am sure he appreciates everyone on here helping... The rep at his local store has done this for him already though, I think... That was the jist that I got from his last email.

good to hear 🙂

Yes, I emailed my sales rep and she forwarded it on to her bosses. I haven't heard back, but hopefully it'll get take care of. Thanks everyone for their help and comments, rude or otherwise. I vented here, not on the phone to some poor rep who has no power to help me. To everyone who was offended by my comments, tough.

Yes, I called him and fixed it, total call took less then 90 seconds.

In your face Mr. PIR! lol thats friggin' awesome. some people just think they know it all!

expired socs are available to customer service reps for 3 months, available to managers for 6 months and avaliable to area managers for 2 years, the system will not automatically take it. off, How many reps posted on this instead of just fixing it? That's our job , you have a problem, i fix it.
simple.

Most of us are not in telegence markets and did not have access... I know I tried, I even emailed back and forth with him a couple of times trying to help 🤭

jramossteel said:
Most of us are not in telegence markets and did not have access... I know I tried, I even emailed back and forth with him a couple of times trying to help 🤭

god i wish i wouldn't have taken a few days off of the forum. There were SOOO many comments made by Mr. PIR that were wrong, that i would have had some fun. 😈

just FYI, old SOC's can be added on, but once they are considered "expired", the sales rep doesnt make commission on them.

glad this got resolved for the original poster.

i agree, the way things look to me, mr pir DOES look to be blueguy.

😲 Oh yeah they're definitely one and the same!