Customers == Liars?
Customer: "I don't care what your representative noted! I'm telling you what actually happened. at this point it's your representatives word against mine. Whatever happened to the customer is always right? Are you calling all your customers liars?"
Me: "No Sir, I do not believe any of our customer's lie. I believe they will elaborate and construe facts to fit their truth."
Customer: "What do you mean by that? Isn't that the same as lying?"
Me: "No Sir."
Customer: "Explain what you meant by that."
Me: "If I honestly believed that the sky was purple and I told you that the sky was purple even if you knew it to be blue, Would I be lying?"
Customer: "Well... uh... no?"
Me: "With that said, You truly believe the representativ...
(continues)
Me: "No Sir, I do not believe any of our customer's lie. I believe they will elaborate and construe facts to fit their truth."
Customer: "What do you mean by that? Isn't that the same as lying?"
Me: "No Sir."
Customer: "Explain what you meant by that."
Me: "If I honestly believed that the sky was purple and I told you that the sky was purple even if you knew it to be blue, Would I be lying?"
Customer: "Well... uh... no?"
Me: "With that said, You truly believe the representativ...
(continues)
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speck said:...
Customer: "I don't care what your representative noted! I'm telling you what actually happened. at this point it's your representatives word against mine. Whatever happened to the customer is always right? Are you calling all your customers liars?"
Me: "No Sir, I do not believe any of our customer's lie. I believe they will elaborate and construe facts to fit their truth."
Customer: "What do you mean by that? Isn't that the same as lying?"
Me: "No Sir."
Customer: "Explain what you meant by that."
Me: "If I honestly believed that the sky was purple and I told you that the sky was purple even if you knew it to be blue, Would I be lying?"
Customer: "Well... uh... no?"
Me: "With that said, You
(continues)
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my favorite one from today.
hi i'd like to ____
great, who am i speaking to?
Kim (caller has male voice)
i'm sorry sir, you're not Kim.
What? you've never heard of a man named Kim?
Of course I have. My uncle's name is Kim. My notes show me the Kim on this acct is female.
Well how do you know I'm not female.
You just told me 10 seconds ago you were offended I assumed Kim was a woman's name.
crickets.
hi i'd like to ____
great, who am i speaking to?
Kim (caller has male voice)
i'm sorry sir, you're not Kim.
What? you've never heard of a man named Kim?
Of course I have. My uncle's name is Kim. My notes show me the Kim on this acct is female.
Well how do you know I'm not female.
You just told me 10 seconds ago you were offended I assumed Kim was a woman's name.
crickets.
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i dont know what you guys are talking about, all my customers are angels đ¤Ŗ
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I had one lady have me run credit, $500 deposit, then ask if I could run it for her sister, I said sure, put her on the phone.... *caller clears throat* 'this is stephanies sister'... me thinks to self *yeah right* asked for information gave a d.o.b of feb 31 '76. Needless to say caller was referred to store with 2 forms of i.d.
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LanceUppercut said:
my favorite one from today.
hi i'd like to ____
great, who am i speaking to?
Kim (caller has male voice)
i'm sorry sir, you're not Kim.
What? you've never heard of a man named Kim?
Of course I have. My uncle's name is Kim. My notes show me the Kim on this acct is female.
Well how do you know I'm not female.
You just told me 10 seconds ago you were offended I assumed Kim was a woman's name.
crickets.
thats great! đ¤Ŗ
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Ah, that is lovely indeed! Hoist by his own petard, to coin a phrase...
I had one this morning, customer had about thirty-odd dollars in downloads from some Jamster type deal, absolutely denied that she'd downloaded any such thing, didn't know what any of that was, never ever ever even SMS'd to short codes, blah blah blah... as the call was disconnecting and I had put the mute on, I overheard her yelling to someone else in the room that "all that stuff I downloaded is costing me thirty five bucks!!" BAM! Instructions on the account that the customer is fully aware of her downloads and all charges valid...
Some days the good guys win... đ đ
I had one this morning, customer had about thirty-odd dollars in downloads from some Jamster type deal, absolutely denied that she'd downloaded any such thing, didn't know what any of that was, never ever ever even SMS'd to short codes, blah blah blah... as the call was disconnecting and I had put the mute on, I overheard her yelling to someone else in the room that "all that stuff I downloaded is costing me thirty five bucks!!" BAM! Instructions on the account that the customer is fully aware of her downloads and all charges valid...
Some days the good guys win... đ đ
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Icyhot said:
I will have to remember to keep quiet when I am on hold LOL
I gotta say the policy that we can't put customers on hold mute is AWESOME!!! With that policy, they think they are on hold, and you hear things that reps should hear, but customers won't admit.Case in point a customer phoned in, disputing e-wallet charges, go review explain the kilobyte charge and e-wallet to her.
Then i ask to place her on hold, since not allowed to we use mute-when i did i hear her saying to her son, if she can get credit then you don't have to pay me, but if they don't you'll owe like $60, so when i come back tell her they are valid, why they are and offered a package, customer states that "SHE" never download...
(continues)
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đ¤Ŗ a few months ago i had a gophone customer call in sounding so sad with a zero balance on her account asking if i could put a few dollars on her account as a credit because she had a sick baby in the hospital and this was the only number they had to reach her. I told her i was putting her on hold while i researched the matter and she started talking to her friend saying she does this every friday to get her phone turned on so she can use the unlimited weekend minutes. I came back on the line and told her due to my findings i couldnt issue the credit. She started crying and telling me i didnt care about her baby!! what a hoot!
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coldsteel said:
đŗ I would have noted that! đ¤Ŗ
problem is most reps don't read notes, not me though, and i'm sure she keeps calling she'll find someone to do it to get her off the phone.
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stories are fun!! MORE MORE!!! haha đ
oh yeah, you can always tell the difference between HOLD and MUTE... cuz when you're on hold you usually hear lame music that plays, and when you're on mute, you don't hear crap. lol
oh yeah, you can always tell the difference between HOLD and MUTE... cuz when you're on hold you usually hear lame music that plays, and when you're on mute, you don't hear crap. lol
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Not true, Whenever a rep has me conf and they put me on hold I hear silence... Whenever I put a customer on hold they hear silence... Only certain departments have hold music
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Icyhot said:
I will have to remember to keep quiet when I am on hold LOL
Not really unless you lie to us đĄ
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i think the best is when you take a few seconds before going into greeting....and they are talking to someone....i had a call...
beep beep
caller: ...watch this....im gonna get all these credited back to me!"
me: thanks for calling....(typing hot notes, no credits...)
lol i love when that happens. i hear people talking when the call comes in and i just let em talk for a few seconds before i do my opening. sometimes you can catch em in a lie and not have to credit a thing.
beep beep
caller: ...watch this....im gonna get all these credited back to me!"
me: thanks for calling....(typing hot notes, no credits...)
lol i love when that happens. i hear people talking when the call comes in and i just let em talk for a few seconds before i do my opening. sometimes you can catch em in a lie and not have to credit a thing.
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