Why mess up a good thing...
I just learned today that our stores will no longer be able to do Cingular upgrades. Only exclusove dealers will be able to do this. Whoever decided this for Cingular is an absolute idiot. Although our stores offer a variety of carriers, my favorite has always been Cingular and that is who I push the most. But, know, how could. Do all the work getting someone on a Cingular contract only to know I will eventually lose that customer because I cant upgrade when the time comes. Well, 22 stores will no longer push push for a Cingular sale. ☹️
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Actually it's a very good idea IMO.
90% of the time we have problems with upgrades is when it's done at an agent store. They're only an idiot to you becuase you're one of the very few stores to do it right.
90% of the time we have problems with upgrades is when it's done at an agent store. They're only an idiot to you becuase you're one of the very few stores to do it right.
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That is a bunch of crap, and a terrible excuse. Upgrades are easier to do than regular activations. I've only been using PDC for a couple of months now, and most of what I have been doing is migrations, which are pretty similar to upgrades, and I've NEVER had a problem. Cingular is trying to pinch pennies here, and it WILL backfire on them. They don't need any more reason for us to not push them to people, since their CS is worse than anybody else's, and their network quality (at least where I am) sucks! Hey, this will just be another boost for T-Mobile, which I am already selling more than Verizon and Cingular anyway.
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I'm not excusing it. It's MY OPINION, built from MY EXPERIENCE with agent-done upgrades. Usually what I see happening, is agents, store reps, sales reps pushing for new activations and passing it as an upgrade, because they get paid less for doing upgrades than they do new activations.
A real resolution to this should be allowing the salespersons to get better commission than they are for upgrades. That would help solve the problem.
But for me, personally, I'm kinda glad because now I'll get fewer calls from agts trying to pull somethign that out of policy, and fewer people calling in becuase their upgrade got fuxxored.
A real resolution to this should be allowing the salespersons to get better commission than they are for upgrades. That would help solve the problem.
But for me, personally, I'm kinda glad because now I'll get fewer calls from agts trying to pull somethign that out of policy, and fewer people calling in becuase their upgrade got fuxxored.
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Honestly, my opinion is probably not even the reason they are doing this. So get off my ass, please.
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Are Agents able to sell CORPORATE LIABLE lines on Cingular service?
My formerly Blue CORPORATE store is not allowed or enabled to sell any corp. liable lines which is terrible and costs us many sales ☹️
My formerly Blue CORPORATE store is not allowed or enabled to sell any corp. liable lines which is terrible and costs us many sales ☹️
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The kind of shadiness that you are talking about won't be solved by this new policy anyway, so what exactly are you trying to say? This new policy makes it even more likely that unscrupulous agents will try and do a new activation instead of an upgrade. Plus, I don't know about other dealers, but my store gets paid the same for either one (I'm not on commission, either.)
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If you read my post, I stated that if they start paying the salespersons more for an upgrade, these kinds of problems would happen less. I hear them talking about it on this very website, How they would rather do an activation since they get paid so terribly for an upgrade.
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JDigital said:
That is a bunch of crap, and a terrible excuse. Upgrades are easier to do than regular activations. I've only been using PDC for a couple of months now, and most of what I have been doing is migrations, which are pretty similar to upgrades, and I've NEVER had a problem. Cingular is trying to pinch pennies here, and it WILL backfire on them. They don't need any more reason for us to not push them to people, since their CS is worse than anybody else's, and their network quality (at least where I am) sucks! Hey, this will just be another boost for T-Mobile, which I am already selling more than Verizon and Cingular anyway.
I think the solution fixes both problems. Cingular doesn't have to...
(continues)
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No, in fact I'm NOT happy. I want to be able to sell Cingular and know that it is a good product I can stand behind. On paper their coverage and rate plans look great. It's the less tangible things that they screw up, as I mentioned previously. I don't work for any carrier, and I don't get paid any more for selling one or the other, so maybe you could consider me an objective source. This isn't even to mention all the other outside sources that say the exact same things. I had high hopes for selling Cingular when we got switched over from AWS a couple of months ago, but so far its been a big disappointment.
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I don't think that Cing managed the merger thing or the migration thing well at all. The policies were either catastrophically myopic or someone in Cingular management decided to consciouslly piss on AWS customers.
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The only reason agent stores might screw upgrades up more then usual is probably because they were never trained properly, by their Cingular rep. We have stores all over Eastern N.C. and parts of S.C. When we started doing upgrades for Cingular last year, Cingular Reps didnt even know you could do an upgrade through POS. So is it the agent stores fault or Cingulars they had problems? We trained our own employees on how to properly do upgrades, at all 22 stores. Cingular trained no one. We also showed our Cingular Rep in Wilmington how to do it on POS. How sad is that? This is not an issue of problems, but money. Cingular wants to push the business to exclusives.
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this is why I'm glad I'm no longer in sales....yikes... we put up with some ________ in customer care, but man sales can be ROUGH!
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