Cingular Come on....
My days with Cingular my be soon coming to an end, I see the promotions T-Mobile Offers and how can you compete with those prices, the coverage is not the greatest so I am going to give them a try.
I got my last bill and well over minutes, big deal but I check my minutes religously online and such and I was 400 min away from going over with 1 week left. After reviewing my bill, that report was not accurate and did not update until the billing cycle was over. I do not appreciate this kind of mis-information and this is the second time this has happened.
Is Cingular coming up with any newer price plans soon, I am still on an old GAIT plan and tried three times to change to GSM plan w/o getting a new phone but the CS people on the phone ...
(continues)
I got my last bill and well over minutes, big deal but I check my minutes religously online and such and I was 400 min away from going over with 1 week left. After reviewing my bill, that report was not accurate and did not update until the billing cycle was over. I do not appreciate this kind of mis-information and this is the second time this has happened.
Is Cingular coming up with any newer price plans soon, I am still on an old GAIT plan and tried three times to change to GSM plan w/o getting a new phone but the CS people on the phone ...
(continues)
...
Eh.
Gait phones can be on GSM plans...i don't know what their deal is, but if you were to talk to me, I could fix it.
And as for the "misinformation". Oh well. xD
Gait phones can be on GSM plans...i don't know what their deal is, but if you were to talk to me, I could fix it.
And as for the "misinformation". Oh well. xD
...
Gait phones can indeed be on GSM plans now, with the same Gait coverage area. If people are uniformed on the phone (not a good thing), please get their ID and then just call back. I use *MIN# (*646#)to check my minutes, and find it far more accurate.
...
Hey, ralph, or anybody else, I was always told that the star services were not as acurate, was I misinformed? I have always been told that the customers should go to cingular.com to check their minutes because the calls can appear within 5 mins as opposed to 3-5 days with the star services??
...
yeah star services are inaccurate, they can be way behind.
As for the website posting faster....I dunno about that *min#, the website, and care all display the same amount of minutes most of the time.
As for the website posting faster....I dunno about that *min#, the website, and care all display the same amount of minutes most of the time.
...
*646# is not accurate at all. First, there is about a 3-5 day lag time. Second, it doesn't distinguish between M2M and Daytime, so if you used 200 daytime, and 600 mobile-to-mobile, it would send you a message saying you've used 800 anytime. I don't like the site anymore either, because they were doing maintenance during the merger, so I couldn't access my acct. then when I could, it wouldn't give me accurate info. on my Data use, so I had overages that CS wouldn't credit, even when I said I was adding MEdia works.
...
That's wrong. I just did *646# on my phoen and it does distinguish between m2m anytime and n&w. Also...we've all said it's not accurate, it's way behind.
...
Mine does not distinguish between M2M minutes but might be because I am on a COU plan. It does distinguish between ANYTIME and N/W min's as you stated JESSICSR.
...
The onyl reason it would not differenciate between m2m and anytime is if the system doesnt't think you have m2m at all.
...
this customer likely has a very high off network calling which is why it takes so long for their mins to show and why they are not getting offers--they may well no longer live in a zip code cingular wants to do business in--customer what high off network usage means is that cingular makes agreements with other carriers to allow you to use your phone in more places--the thing is that cingular is paying another carrier for you to do that and at some point they stop offering you any phones or rate plan changes because they may not actually want your business that bad---did you move
...
Gait phones can't be on gsm plans anymore. They have new rate plan codes that will not allow the gsm rate plan on the phone. Before Novvember 15th you would have been correct. The phone would not have kept the gait coverage. It recieves a totally new set of irdb codes that prevent the tdma reception.
...
thats incorrect, the new codes have the GAIT/GSM code that lets you use a GAIT phone with a current GSM rate plan. 🙂
...
You are thinking about the G-Go trial.
The G-Go trial allowed a GAIT phone to be on a GSM plan but you had to strip the ESN before making the change. This would disable the TDMA from the GAIT phone. G-Go was an utter failure.
Now, any customer with a GAIT phone can change to any GSM rate plan regardless if it's individual or Family Talk. The only catch is that they have to be the Nation plans whose billing codes start with NA... e.g. NA45, NA1P, NA22, etc...
Reason for this is billing. Though the restriction has been removed from the billing system to allow GAIT phones on GSM plans. They will be billed incorrectly for the TDMA side of the GAIT phone if it is not on one of these Nation plans.
The G-Go trial allowed a GAIT phone to be on a GSM plan but you had to strip the ESN before making the change. This would disable the TDMA from the GAIT phone. G-Go was an utter failure.
Now, any customer with a GAIT phone can change to any GSM rate plan regardless if it's individual or Family Talk. The only catch is that they have to be the Nation plans whose billing codes start with NA... e.g. NA45, NA1P, NA22, etc...
Reason for this is billing. Though the restriction has been removed from the billing system to allow GAIT phones on GSM plans. They will be billed incorrectly for the TDMA side of the GAIT phone if it is not on one of these Nation plans.
...
You are the opposite of correct on this...Prior to nov 15th you COULDN'T be on a GSM plan, after, you can. If ya don't work for the company, don't act like ya do. 😉
...
you could have a GSM plan with a GAIT phone before Nov. 15. you just remove the ESN from the account and the phone operates as a regular GSM phone. It's always been that way in the Carolinas. 🙂 p.s. i do work for the company.
...
That was only allowed in south florida. And secondly, you had to turn the phone into a GSM phoen for that to work, so technically you're putting a GSM phone on a GSM plan in G-go. 😛
...
But you said it could be done in the carloinas, which is wasn't supposed to be. It was supposed to be south florida ONLY.
...
nope, we've always done it here in the carolinas. GAIT was pointless here, they weren't allowed to use TDMA or Analog in NC, SC, or VA, so we never really activated the t62u or the 6340i on GAIT. Just GSM.
...
Crazy Carloinas.
Well maybe it could be done before the 15th, but only in those places, which were just guinea pigs anyway.
Well maybe it could be done before the 15th, but only in those places, which were just guinea pigs anyway.
...
As far as the GAIT on GSM plans, I would escalate. The second they tell you that you can't... i recommended this on a previous post... Sad to say alot of reps don't read... If you escalate that rep will be reported as an unecessary escalation... and will learn to start reading... I've no sympathy for reps that don't know their job.
As far as min... It is a shame that we don't update real time like other carriers... Sadly though, I don't see credits due to the disclaimer involved...
One more thing about the GSM plan... Do you tell them to change to a GAIT/GSM plan or just tell them to change to a GSM plan? Just like not mention the word GAIT...
As far as min... It is a shame that we don't update real time like other carriers... Sadly though, I don't see credits due to the disclaimer involved...
One more thing about the GSM plan... Do you tell them to change to a GAIT/GSM plan or just tell them to change to a GSM plan? Just like not mention the word GAIT...
...
speck said:
As far as the GAIT on GSM plans, I would escalate. The second they tell you that you can't... i recommended this on a previous post... Sad to say alot of reps don't read... If you escalate that rep will be reported as an unecessary escalation... and will learn to start reading... I've no sympathy for reps that don't know their job.
One more thing about the GSM plan... Do you tell them to change to a GAIT/GSM plan or just tell them to change to a GSM plan? Just like not mention the word GAIT...
Thank you!!! You seem to know your stuff. After calling back a fourth time and asking to speak to someone else higher up they started to want to help, and after few minutes they did it, I hope anyways...
(continues)
...
I'm glad someone actually made the change. As far as the overage... It may be a longshot but if the previous reps noted that you called and requested a GSM plan time and time again and it wasn't changed... You may be able to get credit based on the GSM plan you were wanting to change to.
If I saw notes on the account where reps refused to change the rate plan, I would issue credit for that if the GSM plan would have covered the overage. Like I said, it may take some effort but that's the route I would take.
If I saw notes on the account where reps refused to change the rate plan, I would issue credit for that if the GSM plan would have covered the overage. Like I said, it may take some effort but that's the route I would take.
...
Speck, there is no carrier out there that updates minutes used on the fly.
All carriers have the same disclaimer either verbally, online, or IVR.
The reason for the inaccuracy is due to roaming and/or co-location agreements for which other carriers or third party companies don't have to comply in providing information to other carriers on the fly although most companies do their best at doing so in a reciprocal accord to benefit one another and their customers.
All carriers have the same disclaimer either verbally, online, or IVR.
The reason for the inaccuracy is due to roaming and/or co-location agreements for which other carriers or third party companies don't have to comply in providing information to other carriers on the fly although most companies do their best at doing so in a reciprocal accord to benefit one another and their customers.
...
I'm aware of the disclaimer... I should have worded it better... Some companies systems update faster.
For example Sprint, is incredibly fast at updating their minutes... Usually no later than 24 hours most of the times (correct me if im wrong)... We push 3 - 5 days all the time... everytime... I know the reason for the delay... But if we updated local minutes sooner... and roamed minutes later... We may see less of these calls.
For example Sprint, is incredibly fast at updating their minutes... Usually no later than 24 hours most of the times (correct me if im wrong)... We push 3 - 5 days all the time... everytime... I know the reason for the delay... But if we updated local minutes sooner... and roamed minutes later... We may see less of these calls.
...
If you read over the page very carefully it takes anywhere from a few minutes to a few days for the new calls to be posted. call customer care
...
