Class Action Law Suit ...... Cingy?
Ok... so here is the deal... and I could be wrong so someone correct me where need be.
I remember the commercial from Cingular that says "Why loose minutes you pay for. With Cingular you keep you unsed minutes". Well I called in to take my 2100 min plan (with 5600 rollover mins) to a 700 min plan. Well the rep informed me that if I did so, I would only be allowed to keep 700 rollover mins. Does that not go against their commercial?....Flase Advertising?
Secondly.... So in order to use IM I have to have a data plan for it to connect. Well then why do they charge a SMS fee per IM sent. They are forcing you to have a data plan (one of the most expensive compared to other carriers), then double billing you as a SMS msg. I see this as compl...
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I remember the commercial from Cingular that says "Why loose minutes you pay for. With Cingular you keep you unsed minutes". Well I called in to take my 2100 min plan (with 5600 rollover mins) to a 700 min plan. Well the rep informed me that if I did so, I would only be allowed to keep 700 rollover mins. Does that not go against their commercial?....Flase Advertising?
Secondly.... So in order to use IM I have to have a data plan for it to connect. Well then why do they charge a SMS fee per IM sent. They are forcing you to have a data plan (one of the most expensive compared to other carriers), then double billing you as a SMS msg. I see this as compl...
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I'm pretty sure you don't need an unlimited data packaged to do IM, just pay per use and a mesaging package
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I use a third party application that uses Kb. So instead of getting charged a text msg per IM; I have unlimited IMs while using just under 10MB a month.
BTW the name of the app is mig33 😉
BTW the name of the app is mig33 😉
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but that is my point.... you have to have a pay per use data package and still pay for a msg sent..... thus double billing you.
It's B.S.
It's B.S.
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Um... a pay per use data package does not cost anything. Pay per use internet is no cost.
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Let me clarify - its no monthly cost - if you use it, your charged, but its not monthly cost.
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exactly... so if I use IM, which brochures and reps clearly say is billed as a text msg, then I am billed the KB usage and the text usage... therefor double billing... for the IM sent.
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You get billed data for logging on to your im. Once you are logged on, you just get charged per im. You are not getting double billed 🙄
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Exactly - you're either charged data or text, depending on what typeof IM you are doing, not both.
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You are missing everyone's point.
You do not get charged data when you send an IM. You get charged data when you logon to your messenger.
And as far as your rollover, the bottom line is you need to read your T&C. It is pretty clear. If you signed up before they but the rollover capping into effect they will adjust for you. My guess is you did not as it has been a few years now.
You do not get charged data when you send an IM. You get charged data when you logon to your messenger.
And as far as your rollover, the bottom line is you need to read your T&C. It is pretty clear. If you signed up before they but the rollover capping into effect they will adjust for you. My guess is you did not as it has been a few years now.
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No.... I may have gotten off base... but you are missing my point... Cingular requires you to have a data plan in order to use IM.... but charges you as a text. Thus either requiring you to have a data plan, or pay per use.
It's just stupid.... they should just charge data entirely.... it's just there way to maximize profits by double charging (data, and text)...I guess... but again... I see it to be on the shady side.... and there is no consumer taking advantage of anything in this matter to make it Cingy do it this way.
I guess I'll just download an IM client for my phone that uses only data.... but what about people who can't?
Thanks guys for the info tho...
It's just stupid.... they should just charge data entirely.... it's just there way to maximize profits by double charging (data, and text)...I guess... but again... I see it to be on the shady side.... and there is no consumer taking advantage of anything in this matter to make it Cingy do it this way.
I guess I'll just download an IM client for my phone that uses only data.... but what about people who can't?
Thanks guys for the info tho...
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No they don't I use AIM and Yahoo to chat with and I NEVER get charged any data. The only time I get charged data is if I accidentally hit the that little att button...
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You are missing the point. You are not double charged - plain and simple. If you are using the built in AIM program on your phone, you are charged text. If its a third party downloadable program, you are more than likely charged data. You are not charged both. You simply need the data plan to connect - BUT YOU ARE NOT CHARGED DATA! Its the same as MMS - you must have a data package to use MMS but you aren't charged data charges. There's nothing shady about it - you simply don't understand how its billed.
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Its Simple Really...
With the Built in IM meaning the one that came with the phone it needs the Data (ex. GPRS, EDGE)to log into the IM client (ex. AIM, Yahoo)Then each message is sent via SMS as it is supposed to make it (Arguably) faster for your phone to receive.
With a seperate 3rd party client such as agile it charges all data and no sms... However it runs slower once again this is general experience. I have the W810 and send/receive runs really slow.
So you see its not a rip off its just a diffrence on how the network is being used... 😁
Thanks for playing.... 🤣
With the Built in IM meaning the one that came with the phone it needs the Data (ex. GPRS, EDGE)to log into the IM client (ex. AIM, Yahoo)Then each message is sent via SMS as it is supposed to make it (Arguably) faster for your phone to receive.
With a seperate 3rd party client such as agile it charges all data and no sms... However it runs slower once again this is general experience. I have the W810 and send/receive runs really slow.
So you see its not a rip off its just a diffrence on how the network is being used... 😁
Thanks for playing.... 🤣
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texaswireless said:
You do not get charged data when you send an IM. You get charged data when you logon to your messenger.
data is used, but not charged! for logging on or sending.
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pay per use only charges you if you use media net. You don't use media net when you are IM'ing. If a rep told you that you need unlimited data to IM, they were probably lying to you.
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Justin,
On the contract you signed -
"If you change rate plans, any accumulated Rollover Minutes in excess of the new plan's number of monthly anytime minutes will expire on such change."
Advice - always be on the best plan for you. In order to accumulate that kind of rollover balance, you must've been on the incorrect plan for a while.
Secondly,
In order to download your buddy list, AIM requires a small transfer of data. You are not being billed a data charge for each IM sent in addition to standard SMS rates.
there are 2 options... depending on how much you use IM. Firstly, subscribe to a $4.99 1mb of media package.
second - bite the bullet.
I hope this has clarified everything. Let me know if you have any ...
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On the contract you signed -
"If you change rate plans, any accumulated Rollover Minutes in excess of the new plan's number of monthly anytime minutes will expire on such change."
Advice - always be on the best plan for you. In order to accumulate that kind of rollover balance, you must've been on the incorrect plan for a while.
Secondly,
In order to download your buddy list, AIM requires a small transfer of data. You are not being billed a data charge for each IM sent in addition to standard SMS rates.
there are 2 options... depending on how much you use IM. Firstly, subscribe to a $4.99 1mb of media package.
second - bite the bullet.
I hope this has clarified everything. Let me know if you have any ...
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but the commercial cleary states.... "Why loose unused minutes you pay for".... Well I paid for them, so why am I loosing them now.... lol..
I'm not on an incorrect plan... I just have a VERY seasonable job... so I have a 2100 min plan for 5 months out of the year, and a 700 min plan the rest of the time...
I just thought it was a bogus commercial... becuase it clearly says I can keep minutes I paid for.... not "You can keep minustes you paid for until you change your rate plan"...lol
I'm not on an incorrect plan... I just have a VERY seasonable job... so I have a 2100 min plan for 5 months out of the year, and a 700 min plan the rest of the time...
I just thought it was a bogus commercial... becuase it clearly says I can keep minutes I paid for.... not "You can keep minustes you paid for until you change your rate plan"...lol
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It's becasue consumers are dishonest... thus making companies do stupid sheit.
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So your argument is that "the commercial lied"
My argument is that you signed a contract
let's see which one holds up in court, shall we?
I will never understand why people just sign things... here's my rant:
IT IS YOUR RESPONSIBILITY AS A GOOD CONSUMER TO READ THE T&C OF THE CONTRACT YOU ARE SIGNING. EVEN IF THE REP YOU PURCHASED FROM TOLD YOU THAT YOU GOT UNLIMITED MINUTES FOR FREE - YOU STILL SIGNED AN AGREEMENT STATING OTHERWISE!!! ITS A 3 PAGE AGREEMENT... NOT THE ODDESSY - TAKE 30 SECONDS TO READ THE DAMN THING.
My argument is that you signed a contract
let's see which one holds up in court, shall we?
I will never understand why people just sign things... here's my rant:
IT IS YOUR RESPONSIBILITY AS A GOOD CONSUMER TO READ THE T&C OF THE CONTRACT YOU ARE SIGNING. EVEN IF THE REP YOU PURCHASED FROM TOLD YOU THAT YOU GOT UNLIMITED MINUTES FOR FREE - YOU STILL SIGNED AN AGREEMENT STATING OTHERWISE!!! ITS A 3 PAGE AGREEMENT... NOT THE ODDESSY - TAKE 30 SECONDS TO READ THE DAMN THING.
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amen brother. when you agree to the terms of the contract (verbally or in writing, which we now are allowing you to do in stores), you are agreeing to the TOS (terms of service) that all the stores have for you to read.
The terms of service give the company plenty of power.
Stop thinking the world is out to get you. If you don't like it just cancel your account.
The terms of service give the company plenty of power.
Stop thinking the world is out to get you. If you don't like it just cancel your account.
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I remember the commercial from Cingular that says "Why loose minutes you pay for. With Cingular you keep you unsed minutes". Well I called in to take my 2100 min plan (with 5600 rollover mins) to a 700 min plan. Well the rep informed me that if I did so, I would only be allowed to keep 700 rollover mins. Does that not go against their commercial?....Flase Advertising?
The reason that AT&T/Cingular did this is because some people were trying to beat the system by going on a huge plan, not using their phones, reducing their plan to the smallest available and trying to live of of the Rollover minutes. This actually usually ended up costing the customer more than if they had been on the correct plan to begin with. Mainly because after a few ...
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The reason that AT&T/Cingular did this is because some people were trying to beat the system by going on a huge plan, not using their phones, reducing their plan to the smallest available and trying to live of of the Rollover minutes. This actually usually ended up costing the customer more than if they had been on the correct plan to begin with. Mainly because after a few ...
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Terms & Conditions found on att's website:
Rollover® Minutes : Rollover® Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover® Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover® Minutes will also expire immediately upon default or if customer changes to a non-Rollover® plan. If you change plans (including the formation of a FamilyTalk plan), or if an existing subscriber joins your existing FamilyTalk plan, any accumulated Rollover® Minutes in excess of your new plan or the primary FamilyTalk line's i...
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Rollover® Minutes : Rollover® Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover® Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover® Minutes will also expire immediately upon default or if customer changes to a non-Rollover® plan. If you change plans (including the formation of a FamilyTalk plan), or if an existing subscriber joins your existing FamilyTalk plan, any accumulated Rollover® Minutes in excess of your new plan or the primary FamilyTalk line's i...
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I understand there is no perfect system to prevent fraud and not screw customers like me.... I just thought it was kinda shady... well then again... what cell company T-MO, Cingy, or anyother doesn't have some shadyness going on...
Later..
Later..
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justinwilliams said:
I understand there is no perfect system to prevent fraud and not screw customers like me.... I just thought it was kinda shady... well then again... what cell company T-MO, Cingy, or anyother doesn't have some shadyness going on...
Later..
With regards to the specific promise, it's a safe bet that AT&T/Cingular covered their asses though with sufficient obligatory disclaimer in the commercial... albeit in the form of fine print.
I can see why there's room to be a little irked about it though.
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I don't. It's in the fine print, it's on your CSS, it's in the T&C. It is the consumers responsibility to know what you are signing up for. You know why corporations have to cover their asses and have to be shady? Because consumers will do absolutely everything possible to find loopholes in the corporation and screw them over. Why are there so many restrictions on mail in rebates? Because rather than a consumer being honest about it and just sending in and getting their money they would try to cheat the system.
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"False Advertising" ? 🤣 🤣 🤣
You certain people need to understand, you cant take it word by word. Now, if he would of said you DONT get rollover minutes, then yeah im with you. It must of been poilicy since you're changing your plan 😉
You certain people need to understand, you cant take it word by word. Now, if he would of said you DONT get rollover minutes, then yeah im with you. It must of been poilicy since you're changing your plan 😉
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Hombre07 said:
I don't. It's in the fine print, it's on your CSS, it's in the T&C. It is the consumers responsibility to know what you are signing up for. You know why corporations have to cover their asses and have to be shady? Because consumers will do absolutely everything possible to find loopholes in the corporation and screw them over. Why are there so many restrictions on mail in rebates? Because rather than a consumer being honest about it and just sending in and getting their money they would try to cheat the system.
Oh absolutely. I wasn't blaming AT&T, or calling them shady. I wasn't blaming anyone at all. The situation really is a misunderstanding based on the customer not having all of the inf...
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justinwilliams said:
I remember the commercial from Cingular that says "Why loose minutes you pay for. With Cingular you keep you unsed minutes". Well I called in to take my 2100 min plan (with 5600 rollover mins) to a 700 min plan. Well the rep informed me that if I did so, I would only be allowed to keep 700 rollover mins. Does that not go against their commercial?....Flase Advertising?
no, it's not false advertising. you do keep your minutes unless you change your plan. changing your plan alters the t&c, they do not penalize you for changing your plan, but a plan change is a forfit of minutes by the consumer. it doesn't take a lawyer or rocket scientist to figure out that keeping your plan as is lets you ...
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crackberry said:...justinwilliams said:
I remember the commercial from Cingular that says "Why loose minutes you pay for. With Cingular you keep you unsed minutes". Well I called in to take my 2100 min plan (with 5600 rollover mins) to a 700 min plan. Well the rep informed me that if I did so, I would only be allowed to keep 700 rollover mins. Does that not go against their commercial?....Flase Advertising?
no, it's not false advertising. you do keep your minutes unless you change your plan. changing your plan alters the t&c, they do not penalize you for changing your plan, but a plan change is a forfit of minutes by the consumer. it doesn't take a lawyer or rocket scientist to figure out t
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at&t's rollover minutes have a ton of restrictions. also dont pay your bill one day late or your 5800 minutes are GONE.
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DT get your facts straight!! they don't take away your rollover minutes for your bill being late. I know I have been late once or twice and I didn't loose my minutes 🙄
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It's funny how people respond to these hacks with "facts" and fail to realize there are reps and retailers around who will correct them.
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If you read what I typed.. I was actually in agreement with you... However you'd like to take it though.
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Sorry Shack Being I am not a rep and I used the word fact I thought it was
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Actually there are very few. After a rollover minute has been carried for 12 billing cycles it is no longer available. If you change your plan you only keep the amount that you are given each month on the new plan. That's it.
If you pay your bill one day late, you should be shot. It's not that hard, we send it to you, you expect it, it you can't afford it cancel it.
If you pay your bill one day late, you should be shot. It's not that hard, we send it to you, you expect it, it you can't afford it cancel it.
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Hombre07 said:
If you pay your bill one day late, you should be shot. It's not that hard, we send it to you, you expect it, it you can't afford it cancel it.
Wow. Shouldn't you be working for Sprint?
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No I'm just an 18 year old that knows the value of credit. I pay my bills on time, why can't they?
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Hombre07 said:
No I'm just an 18 year old that knows the value of credit. I pay my bills on time, why can't they?
Congratulations. Why does that merit belitting this fellow now? Why take it so personally?
Hombre07 said:
If you pay your bill one day late, you should be shot. It's not that hard, we send it to you, you expect it, it you can't afford it cancel it.
So... I hope you're not actually one of AT&T's reps.
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To be technical I'm an indirect, so I'm not really one of AT&Ts reps. Really though, what's wrong with that statement. It's a bill. It's not a new concept or anything.
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Well Hombre07, there are some people who live on a tight budget but have other expenditures that pop up causing them to be late on a payment. Some times things don't always go as you planned them to...
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Hombre07 said:
To be technical I'm an indirect, so I'm not really one of AT&Ts reps. Really though, what's wrong with that statement. It's a bill. It's not a new concept or anything.
There is nothing technically wrong with the information delivered. But it's been my experience that AT&T would like its reps to master... tact, particularly as it regards to communicating with customers.
So when I read it, I thought, "Wow. That AT&T rep is being a giant douche." But since you're not an AT&T rep I don't really have any business suggesting tact.
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