I need to get out...
I need to get out of ATT/Cingular because I just can't get decent service recently.
My new house is in the "best service" zone according to that useless "locator" thingie. Problem is - I'm lucky to get 2 bars in the middle of the night - inside or outside the house. Mostly it's garbled sound, dropped calls and "Network Failure."
Also, at work my phone now seems to like to go to "911 only" mode. And I have to restart it to get 5 bars. But in the meantime I was unreachable.
So - what do I have to do? Do I have to call CS every time a call drops and complain? How soon before they let me go for free? Can I make a case that their service locator is a blatant lie?
My new house is in the "best service" zone according to that useless "locator" thingie. Problem is - I'm lucky to get 2 bars in the middle of the night - inside or outside the house. Mostly it's garbled sound, dropped calls and "Network Failure."
Also, at work my phone now seems to like to go to "911 only" mode. And I have to restart it to get 5 bars. But in the meantime I was unreachable.
So - what do I have to do? Do I have to call CS every time a call drops and complain? How soon before they let me go for free? Can I make a case that their service locator is a blatant lie?
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Based on an educated guess... I would say since you said "Recently" that is happend and "911 Only" that it is your phone, not the service.
I would call warrenty repair for your phone and have it exchanged out.....
I had this problem a few years back with a nokia I had... Exchanged, 5 Bars back!
Try it, Couldn't Hurt.....
😁
I would call warrenty repair for your phone and have it exchanged out.....
I had this problem a few years back with a nokia I had... Exchanged, 5 Bars back!
Try it, Couldn't Hurt.....
😁
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also i had this problem, they gave me a new sim card. i never thought that would do the trick but it did.
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I normally don't post on these threads, but I found the "official" reasons to have your WTF waived. If none of these apply and you cancel, you owe an ETF.
(continues)
Waived ETF Scenarios...
There are instances where an ETF should be waived during a cancellation. Please see the below list for scenarios in which the ETF is waived:
Customer Death:
Customers that cancel service due to account holder/user death are not charged an ETF. This should be waived at the time of cancellation.
Death Certificates are not required.
Military Transfer/Deployment outside of our coverage area:
See Military Cancellations for all requirements and the process for having the ETF reversed
Equipment Returns:
An ETF is not charged for customer
(continues)
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Thank you Ralph! Now all I need is LTV1 status! How do I get it? Is there a double-secret manual? Will they let me know I'm LTV1?
ralph_on_me said:
I normally don't post on these threads, but I found the "official" reasons to have your WTF waived. If none of these apply and you cancel, you owe an ETF.Waived ETF Scenarios
LTV1 Cancellations:
For details on when the ETF would be waived for LTV1 customers, refer to LTV1 Guidelines.
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Try the sim card or exchange first... otherwise you just sound like someone who wants out for out's sake.. In which case, I hope they don't give you an out. You signed the contract, and if you're not giving the company a chance to correct the problem, the problem is yours.
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I agree with shackviperelite. try the sim swap and phone exchange, that should help unless you are in a really crappy area. what kind of phone do you have? i think you should give them a chance to resolve the problem, you signed a contract and they reduced a phone for you, if you had crappy service you should have canceled within the appropriate return period (nothing against you). another easy way to get out is to transfer into someone else's name if you know someone looking for service.
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"they reduced a phone for you"
Does anyone give you th option? Hey pay full price and you go straight to month to month? I know some still do a year for a less of a discount on a phone but I don't know of anyone that will give you a post paid account without signing a contract.
Does anyone give you th option? Hey pay full price and you go straight to month to month? I know some still do a year for a less of a discount on a phone but I don't know of anyone that will give you a post paid account without signing a contract.
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Yeah, it looks like you're just fishing for a way to break your contract and don't really care.
If you were LTV1 they would've already sent you a letter stating that they were cancelling your service and you have 30 days to move your number.
If you were LTV1 they would've already sent you a letter stating that they were cancelling your service and you have 30 days to move your number.
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At&t does not send out letters to customers if they are an LTV1. Due to so many customers are LTV1 and are just getting started with us. We will send out letter if you are an EON customer. But I agree with the other reps that you are just looking for a way to get out of your contract. You could exchange for a warranty replacement phone or got to a COR store let them know what is going on and get a free sim card first which is what CSR and TECH will tell you to do.
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I think that there's more to this story than just a phone not working. He or she just wants out without paying ETF. Service doesn't degrade just because. If he gets another phone or SIM the problem should be resolved.
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the_eraser said:
I think that there's more to this story than just a phone not working. He or she just wants out without paying ETF. Service doesn't degrade just because. If he gets another phone or SIM the problem should be resolved.
So - you think you know what you're talking about?
Just right now I got off the phone with the ATT CS - because my phone went "Emergency calls only" again. 20 mins down the drain, and all the CS can tell me (very pleasantly though) - if it does it again, call us and ask for a new phone.
But I am very suspicious of the "remove/replace battery" circle - with all the new technology can't anybody properly diagnose issues anymore?
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do u hve a samsung? i know the c417 used to do this (E calls only thing) a LOT!
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HA! how did I know that? (I'm sorry!) Anyway, I'd say call back and ask to speak (nicely) with a rep to discuss upgrade options.... If you really want out, then I'm sorry, but the problem was your phone. Let AT&T fix it for you.
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Ok, eraser... 🙄 So what phone do I ask for? Nokia? Sony? Or go back to Motorola?
How come all the people I know who have Samsungs on Verizon love them?
How come all the people I know who have Samsungs on Verizon love them?
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I just found out that whatever CS rep did this morning rendered my phone totally unusable. 😕
I can't dial ANYTHING now - not even 611! But - hey - at least I don't get "Emergency calls only" textbox.
Great fix ATT! Now spending more time listening to the ads on the 1-800 number... 😈
I can't dial ANYTHING now - not even 611! But - hey - at least I don't get "Emergency calls only" textbox.
Great fix ATT! Now spending more time listening to the ads on the 1-800 number... 😈
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Nokia or Sony Ericsson. Samsung may be great on Verizon, but so are LGs 🙄 What's good on CDMA may not be good on GSM as well..
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Samsung just makes better CDMA phones than GSM phones. Same for LG. Dont ask me why because I cant explain it. I would got with either Nokia, SE or Moto. Which phone do you have now, if I may ask...
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