Wow Juat another reason not to join Cingular
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This is a call from 2005. Just do as the lady said and order from the phone or online.
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And read the comments. They do this in other companies as well. It's an industry thing. Just buy online. You get free 2 day airmail.
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They don't do at verizon, and if you continue to read they are still currently doing this 😳 that's jacked up!!!!!!!
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Wow, you truly think this doesn't happen at Verizon as well? You truly are drinking the kool-aid.... I had the same issue with Verizon when I had them 3 years ago, its industry wide. Cingular has attempted to combat this practice with vesting periods for features and chargebacks - basically if the customer cancels the feature within, i think 60 days, the comission the agent made off of it gets charged back to them.
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The problem isn't the commission. The problem is ridiculous quotas put on the sales reps.
If you're a COR Rep, I have 2 questions to ask you:
1.) Do you think the feature quotas put on you are fair?
2.) Do you think it's possible to meet your quotas without forcing features on customers?
If you're a COR Rep, I have 2 questions to ask you:
1.) Do you think the feature quotas put on you are fair?
2.) Do you think it's possible to meet your quotas without forcing features on customers?
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this is sooo true across the board. I used to be employed via "Wireless Zone" - a VZW agent... we were run out of business because we did not meet those rediculous quotas...
Now, on the Corp-side of things... (a call center rep - even worse)... I dont have any "push" for features which is awesome. I do have alot of pressure for calls per day and such...
Just to say, it happens in every cell company and every channel - agent and corp-owned stores.
Now, on the Corp-side of things... (a call center rep - even worse)... I dont have any "push" for features which is awesome. I do have alot of pressure for calls per day and such...
Just to say, it happens in every cell company and every channel - agent and corp-owned stores.
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In VZW corp stores when you do a priceplan change or buy a phone you get a printed out receipt that has each feature along with the price for that feature on the service agreement signed, so you can at least check if the sales rep has added something you didnt know about.
I would hope the other wireless companies have something along those lines so the customers can see exactly what they are getting
I would hope the other wireless companies have something along those lines so the customers can see exactly what they are getting
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You would have to be ignorant to believe that verizon direct or indirect has never added a feature a customer didn't request. This happens with every company it is called human error + commission sales.
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🤨
Listen folks, as a former call center employee...I can tell you that this practice happens with all companies. I hate to even think about it, it all boils down to the customer reading their contracts, checking their acct. online, or even calling in. BASICALLY, BE RESPONSIBLE FOR YOURSELF! I hated cleaning up after some store reps. who make mistakes or failed to tell customers what was going on. It may or may not happened on purpose but, I can honestly tell you that it didn't happen to every customer who I interacted with. In fact, I even spoke to customers who called up to cancel their free trial features so, there are store reps. who do tell their customers what's going on. I can advise people out there to pay attention not on...
(continues)
Listen folks, as a former call center employee...I can tell you that this practice happens with all companies. I hate to even think about it, it all boils down to the customer reading their contracts, checking their acct. online, or even calling in. BASICALLY, BE RESPONSIBLE FOR YOURSELF! I hated cleaning up after some store reps. who make mistakes or failed to tell customers what was going on. It may or may not happened on purpose but, I can honestly tell you that it didn't happen to every customer who I interacted with. In fact, I even spoke to customers who called up to cancel their free trial features so, there are store reps. who do tell their customers what's going on. I can advise people out there to pay attention not on...
(continues)
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I also wanted to add that I didn't make any profit off of features at that time, I worked for that company for 9 years and have seen it all.....
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This call sounds fake. I call into customer service about 5 times a day, and call center reps don't sound like that. This is a very poor example.
The other thing is Wireless Internet Express for 19.99 was MEdia Net unlimited, not access to WiFi in airports. So that just goes to show either this rep was the worst one on the planet, or it's fake.
Every company has bad reps, but thanks to some trolls these stupid things pop up that distort the truth.
Use good judgement when dealing with someone in the store. If you aren't comfortable with the rep you are dealing with, it's not a problem to politely ask to speak with another rep. Or tell them you are just looking around and then approach the rep you think you would have a better ex...
(continues)
The other thing is Wireless Internet Express for 19.99 was MEdia Net unlimited, not access to WiFi in airports. So that just goes to show either this rep was the worst one on the planet, or it's fake.
Every company has bad reps, but thanks to some trolls these stupid things pop up that distort the truth.
Use good judgement when dealing with someone in the store. If you aren't comfortable with the rep you are dealing with, it's not a problem to politely ask to speak with another rep. Or tell them you are just looking around and then approach the rep you think you would have a better ex...
(continues)
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If it is true it's a very isolated incident. Like ash stated all companies are going to have some disgruntled employee who is about to start a new job and doesn't care about bashing his own employer or providing quality customer service. If C-glar's sales reps were adding features just to boost bonuses they wouldn't have the customer base as they do, cus folks would've found out a long time ago.
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It almost certainly DOES happen, but it seems to be fairly rare. From my experience on the Cingular end of things it seems slightly more concentrated among indirect dealers than COR stores... but even then it's not like it's a significant percentage. It's a few bad apples. And everyone has a few of those.
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I agree, you hope to hire good reps all the time. It's just too bad that a few bad apples slip thru.
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