Still marketing Fewest Dropped Calls
I just wanted to aplaud Cingular for continuing with the fewest dropped calls marketing campaign. It's so genius! Of all the things to market, that is by far the best. It really makes my job at T-mobile easy. They come in and say, "my service is so terrible, and they are supposed to have the fewest dropped calls." Its amazing how Cingular knows its a scam, the customers know its a scam, and yet they continue to blare the message like its some revolutionary claim. I like being able to garantee service. My personal service-- something I can garantee will be good. It must suck to have people coming in to the store constantly saying: "My phone is dropping phone calls! WHat about those commercials!" Thank you T-mobile for not putting me in a situ...
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yea like t-moble customers (or any other carriers customers) dont do the same thing......complain about crappy service, there will never be a carrier that has 100% customer satisfaction....its like the world would stop turning if there wasnt somone out there complaining about somthing
but yeah, that fewest droped calls thing is gettin kinda played out
but yeah, that fewest droped calls thing is gettin kinda played out
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people are cheep, that is why they call the c/s rep and complain about the price of the bill even though they know they talked over their minutes and went over!!
And cell carriers are trying to keep customers cause they know service sucks so they often knock some monies off the bill or make a deal for payment.
If service was so great why do they charge a cancelation fee, if it worked they would not need it, you would stay a customer.
People are CHEEP and they do not want to pay the cancelation fee, so they would rather stay and bitch than switch and pay and have a phone that works, pay the cancelation fee, if you figure it out it is about 8 bucks a month, and find a carrier that works in your area or where you travel, wouldn't you want ...
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And cell carriers are trying to keep customers cause they know service sucks so they often knock some monies off the bill or make a deal for payment.
If service was so great why do they charge a cancelation fee, if it worked they would not need it, you would stay a customer.
People are CHEEP and they do not want to pay the cancelation fee, so they would rather stay and bitch than switch and pay and have a phone that works, pay the cancelation fee, if you figure it out it is about 8 bucks a month, and find a carrier that works in your area or where you travel, wouldn't you want ...
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I agreed that people are cheap and that Cingular needs to drop the fewest dropped calls advertisements. From day one it has just been an excuse for customers. Even if it is true, Cingular says FEWEST dropped call, but the customer hears NO dropped calls.
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Of course this forum is going to have the most complaints. Cingular has more customers to please!
I think you're not looking quite close enough if you don't see that customers of other companies are unsatisfied too.
Honestly, you've been sticking around here long enough to make a decision. My best advice to you is to give AT&T service a try. If you don't like it, return it! You can't get a better indicator of service than that.
I think you're not looking quite close enough if you don't see that customers of other companies are unsatisfied too.
Honestly, you've been sticking around here long enough to make a decision. My best advice to you is to give AT&T service a try. If you don't like it, return it! You can't get a better indicator of service than that.
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🤣 The reason they can make this claim is because of the four national carriers (sorry Alltel), their customers make the fewest amount of calls. Now there could be many factors that play into this but maybe just maybe, those 58 million subscribers were paid off by Telephia Corp the "leading independant researcher" who is suing the pants off At&T for naming them as the survey conductors.
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Data please?
How do you know MOU for the 'four national carriers'? Also, the Telephia study was conducted by them. They made the same amount of calls for all carriers. So even if your claim that Cingulars customers make fewer calls were true, it would have no meaning to your post.
And -
'the four national carriers' all purchase telephia data. And yes, I have seen actual telephia reports compiled for the carriers you are referring to.
Further more -
please supply the info that supports Telephia 'suing the pants off At&T for naming them as the survey conductors.'
thanks
How do you know MOU for the 'four national carriers'? Also, the Telephia study was conducted by them. They made the same amount of calls for all carriers. So even if your claim that Cingulars customers make fewer calls were true, it would have no meaning to your post.
And -
'the four national carriers' all purchase telephia data. And yes, I have seen actual telephia reports compiled for the carriers you are referring to.
Further more -
please supply the info that supports Telephia 'suing the pants off At&T for naming them as the survey conductors.'
thanks
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My question regarding this information is why are people making such a fuss over this claim if the independent researcher tests for all carriers and the data provided by this research company is bought and looked at by all carriers? People just need to quit bitching and complaining about these ads. It's not like Verizon doesn't use their "It's the network" campaign to try and rebut Cingular's claim.
In fact, Verizon's "Can you hear me now?" campaign was much more deceptive than anything I've seen recently.
In fact, Verizon's "Can you hear me now?" campaign was much more deceptive than anything I've seen recently.
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deceptive?
http://news.vzw.com/testdriver/index.html »
it is a fictional portrayel of actual testing done on the network.
as far as this independant study goes. every independant study done will give you different results. The real quality of a company is measured by sales results and customer turnover(i.e. churn). when people flock to a company and then don't leave that shows how good a company really is, not some study done with 1/1000th of a percent of actual data. Another study found that, based on call records obtained by Corporate wireless management company mindWireless, "Sprint Nextel Corp.’s CDMA network usually is the most reliable."
MindWireless average rate of duplicate calls:
1. Sprint Nextel’s CDMA network--5.4...
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http://news.vzw.com/testdriver/index.html »
it is a fictional portrayel of actual testing done on the network.
as far as this independant study goes. every independant study done will give you different results. The real quality of a company is measured by sales results and customer turnover(i.e. churn). when people flock to a company and then don't leave that shows how good a company really is, not some study done with 1/1000th of a percent of actual data. Another study found that, based on call records obtained by Corporate wireless management company mindWireless, "Sprint Nextel Corp.’s CDMA network usually is the most reliable."
MindWireless average rate of duplicate calls:
1. Sprint Nextel’s CDMA network--5.4...
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Telephia actually concluded that Cingular did not have the fewest dropped calls in several major markets, including New York, Chicago, Houston and Los Angeles.
A new federal lawsuit1 in the U.S. District Court for the Northern District of California details how Cingular's advertising claims of being the carrier with the "fewest dropped calls" lured consumers to Cingular's service. The complaint explains how these advertising claims were made while Cingular was in fact one of the worst wireless providers in many major markets. At UCAN, Cingular(now AT&T) is one of the companies consumers complain of most.
Moreover, independent studies by two other companies, J.D. Powers & Associates and Consumer Reports, found Cingular to be the worst or ...
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A new federal lawsuit1 in the U.S. District Court for the Northern District of California details how Cingular's advertising claims of being the carrier with the "fewest dropped calls" lured consumers to Cingular's service. The complaint explains how these advertising claims were made while Cingular was in fact one of the worst wireless providers in many major markets. At UCAN, Cingular(now AT&T) is one of the companies consumers complain of most.
Moreover, independent studies by two other companies, J.D. Powers & Associates and Consumer Reports, found Cingular to be the worst or ...
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Okay, if you really think that people on this website don't know enough about the industry to know that you just mashed three different stories and scenarios together to make on that fits your argument...you're a moron.
So did you really think that people wouldn't know that those are unrelated situations?
Could we please have the link to this? Or should I say, links.
So did you really think that people wouldn't know that those are unrelated situations?
Could we please have the link to this? Or should I say, links.
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When u have more customers than the other carriers i think u would prolly have more complainers aswell
yes i agree the fewest dropped calls marketing is horrible
but
if cingular or at&t listen to us ....it would be a miracle
a reliable network is one u don't have to brag about
so
we shouldn't even need commercials if it was so good
people would talk about it and thats it
yes i agree the fewest dropped calls marketing is horrible
but
if cingular or at&t listen to us ....it would be a miracle
a reliable network is one u don't have to brag about
so
we shouldn't even need commercials if it was so good
people would talk about it and thats it
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If you've ever really listened to the advertisement..which most don't,Cingular didn't start that. It was done by an
independent research company. It was brought to Cingulars attention after the research was done. Dont get me wrong,It's old,It sucks for us. But cingular didn't do it. Place blame where it is due. And verizon,Tmobile,Alltel..NO BETTER 🙂
independent research company. It was brought to Cingulars attention after the research was done. Dont get me wrong,It's old,It sucks for us. But cingular didn't do it. Place blame where it is due. And verizon,Tmobile,Alltel..NO BETTER 🙂
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Well, I have a personal phone on Cingular and a work Blackberry on T-mo. From my experience, if you're telling your potential customers that T-mo has fewer drops, you're a liar. It's not even close.
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Your right, that would make me a liar. And that is why my post stated that I garantee my personal service as a T-mobile sales rep, something I can control. There are so many factors with dropped calls, that the claim is FLAWED! Bad areas, bad phones, water damaged phones....all = potential dropped calls! That is why I don't mention dropped calls, just my service to help fix it when it happens.
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thats because t- mobile never connects half its customers in a call... making t-mobile the company with the fewest dropped calls! you know you have to have signal to use all those minutes they give you! 🤣
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imcoolerthanyou said:
There are so many factors with dropped calls, that the claim is FLAWED! Bad areas, bad phones, water damaged phones....all = potential dropped calls!
actually a dropped call is when the network physically can't handle the traffic and dumps the call... a bad area would be a coverage issue, not a dropped call. a damaged phone would cause the phone to prematurely terminate the call, again, not a dropped call.
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Yes, your are correct. But customers don't differentiate, they just say "dropped call" Not to mention T-moble can handle more traffic on their network than Cingular can.
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imcoolerthanyou said:
Yes, your are correct. But customers don't differentiate, they just say "dropped call" Not to mention T-moble can handle more traffic on their network than Cingular can.
they can??? where? if i'm not mistaken we have more spectrum in most markets than anyone other than sprint.
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imcoolerthanyou said:
Yes, your are correct. But customers don't differentiate, they just say "dropped call" Not to mention T-moble can handle more traffic on their network than Cingular can.
Where the hell do you get your information? You are just making false claims to try and boost your baby network.
Stop making crap up.
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So basically your network doesn't back you up so all you have to offer is good customer service. I sure they will be very greatful to have someone to come complain to when they have more problems.
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Best job ever - I wouldn't work for Cingular for any amount of money
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then your biased. i have cingular service and have used other providers through friends of mine and with where i live, cingular has the best signal. i have never had a dropped call in the 5+ years my family and i have had cingular. my only complaint is a couple of dead spots but those are in the middle of nowhere in BFE and i can understand that.
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Of course Im biased, I work for T-Mobile. Im not a fair and balanced research company like Telephia...............ha ha ha.
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There are many things that make a quality (reliable) network; such as blocked calls, dropped calls, network noise and timely delivery of messages. Different carriers are going to excel in different markets. In my market T-Mobile has the very worst network and does not even cover the entire city limits of most of the smaller cities in Washington and Oregon. Frankly from hearing from friends, customers, etc I don't know where T-Mobile excels. One of my employees has T-Mobile until his contract expires, lives in town and we have given up trying to call him. THe missed call message sometimes comes when he comes to work hours after we called him. He makes most of his call from his girlfriend's Cingular phone because they go through.
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