Things I Hate...Part 1
I hate it when customers do not listen.
Example:
ME - May I have your cell number area code first?
CUST - 90210 -OR- Yeah, I'm trying to add money to my account -OR- My phone isn't working.
PROBLEMS:
First of all, I asked for your cell phone number AREA CODE first, not your zip code. Second, even if you "hear" zip code, your answer should've been 90210 555-1234. Thirdly, I did not ask what you why you were calling. I asked for your phone number. I will find out why you are calling AFTER I pull up your information.
I hate it when customers DO listen, but hear only what they want to hear.
Example:
ME - You have the Best Value plan which is $0.10 per minute, $1 a day and free mobile to mobile.
CUST - So it is ...
(continues)
Example:
ME - May I have your cell number area code first?
CUST - 90210 -OR- Yeah, I'm trying to add money to my account -OR- My phone isn't working.
PROBLEMS:
First of all, I asked for your cell phone number AREA CODE first, not your zip code. Second, even if you "hear" zip code, your answer should've been 90210 555-1234. Thirdly, I did not ask what you why you were calling. I asked for your phone number. I will find out why you are calling AFTER I pull up your information.
I hate it when customers DO listen, but hear only what they want to hear.
Example:
ME - You have the Best Value plan which is $0.10 per minute, $1 a day and free mobile to mobile.
CUST - So it is ...
(continues)
...
