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A good CS REP store!
Customer calls in to Cingular with a complain because he has 600 dollar phone bill. The customer rep explains that he has used all his rollover minutes from the last few months and that why he has such a high bill. The rep explains that if he agrees to increase the monthly plan to 60 dollars more he will credit the 400 dollars off his account. Customer agrees everyone goes home a winner!
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