It is called ICAT, and it was supposed to be ready in July, then it got pushed back to August, and then the put it on hold indefinitely because of the merger. Calling them in wouldn't be so bad if the activations people weren't all so damn SLOW! I swear, calling in an AWS activation almost always leaves me about ready to shoot myself by the time its done... "It will be just a moment while I customize this line...." AAAAAAAAHHHHHHHHHHHHHHHHHHHHH (bang).

ICAT!! That's what it was called! I was tryin to remember. Because I remember in like June having a website givin to us saying that thats gonna be the site we use. Makes sense what your sayin though. I know what you mean about them taking forever! What pisses me off that some can do it in like 4 minutes while others up to 30 minutes or more. Thats what makes it frustrating.

I have gotten so fed up with new account reps, that if they can not say their name and hello clearly, I hang up and call back. Distribution services is on its way downhill too, as they are hiring through an agency now, still at an attws facility, but quality is bad. I like the migrations dept for TDMA to GSM, calls go to Canada, real cool bunch up there, always chat with them when I call. I had a rep give my customer early nights on a 1yr $49.99, she said she could as a rentention tool, I never even asked, she just offered, maybe she liked me.......kidding
Night all

I have bad news for you...Not all calls are going to canada anymore. Most still go to welland ON canada but there is another call center and i'm not sure where it is...rumor has it that it is in india but i'm not sure how reliable that is.

GSM Activations are horrendous. Even at the corp. retail stores it takes forever. Migrations are even worse. WE have to use 3 different systems, all of which barely communicate with one another ☹️ Be happy you do not have to deal directly with the wonderful systems. SIEBEL is terrible..... 😢 😢