Dude has a lack of oxygen to the brain ......must be related to motopaulie.

who me?

no LYCE PR - incest

I think it is a girl, too whiny for a guy ( I hope ) 🤣

heheheh I know if it is a she is it that time of the month??

who knows, are you in Austin?

no Im in OKC

me too

I have no beef with them every call center has reps that dont do what supposed to be done even canada. She needs to chill...

WHERE ARE YOU? ARE YOU AFRAID TO TELL ME

what are u talking about?? I said OKC did u mean cube #?? or call center?? Im not afraid I gave u what u asked for

chill out jeez I was just kiddin

I'am just tired of it all, it seems to be always austin who screws up and then they think that by viewing the account they won't be rfound out I had an austin rep tell a cust that if his phone says att he isn't roaming....on a local plan yes he was roaming on our networks, or that he won't be charged roaming if he is on our national plan anywhere in the us this is ridiculous I had an austin rep tell someone that they can get no roaming on a tdma shared plan, not true I've also had reps from austin transfer a screamer 2g to 2g this is ridiculous our jobs are hard enough its a good thing cingular is only getting rid of att centres not third party vendors cause there need to be a major clean up also dealers... nuff said no way will I analyze a ...
(continues)

try working for sales support where you have fun fixing the stuff the sales reps "promised" the customers (or misunderstood), or getting plenty of calls from care over web orders when you are not allowed to do anything with web orders anymore.

you're not the only one who has to put up with problems from other depts, everyone does (and not just attws either).
👿

Yeah it was really nice when one day care was told they were supposed to handle calls regarding web orders and had no idea what to do. It was just like "okay you guys handle web orders now!"...oh well...but one of my fav lines is "The guy who sold me the phone said I was getting a free car charger and case sent to me, I got charged for them but never got them." hmmmm, let me call sales...

well it was almost the same thing for us.
we came into work with sheets posted on every cubicle saying "you no longer handle web orders, transfer all web order customers to customer care" and they disabled our logins for the web order systems to make sure we couldn't do anything for them.

the honest truth is there are bad people everywhere. I have had customers where a vendor rep told them " oh sure if you pay us 100 a month we won't cut off your service" or "sure let me give you 1300 minutes for 39.99 plus free mobile to mobile for a one year contract." if the rep cannot fulfill offers they say oh my system just went down call back. (The sales team had a problem with that mobile to mobile too. Thinking 4.99 then waive $5 would cut it.) Stores (direct and indirect) will for the most part ignore someone if they find out they are an existing customer. The point is they're bad reps everywhere.

Its funny you should mention that part about reps in stores ignoring existing customers. I just had a call where a guy was trying to buy 2 Samsung x426's (for some reason)and he called a store to ask if they had any in stock. After revealing to the store rep that was an existing customer he was told they none left. Curious, the guy called back like an hour later and said he was a new customer and the exact same rep said "yeah we've got lots of 'em!" Needless to say the guy freaked out on me ( 😕 )...But anyway, I have nothing against store reps, I wouldn't help anyone if I wasn't making a commision off it ;)...Oh yeah and by the way, no one in the store told me about this $15 upgrade processing fee either...

Well about the process fee.....Cingular charges $18.00, Sprint is 36.00, Nextel is 35.00, Tmobile 18.00, Verizon nothing (for the moment). All existing customers pay for upgrading and its usally a 2 yr that gives the best discount.

Do I need to be afraid BIG daddy?

that is still up in the air ha ha ha

hahahaha 🤣 🤣 🤣 well nuts have been known to frequent this forum.....hell customer care will drive allot of people real crazy just look how lyce took it

ok lets narrow this down, are you up or downstairs

have u seem kill bill im up

I am down and yes I have, it is my cell phone wallpaper

did u just have combined on wedsday half shift

yes

ah i think i have a idea who u are we have the same haircut

no hair?

yep

who are you?

well I will just have to come by and tell u tommorrow Im outty for tonight and I dont feel comfortable givning my name over the internet forum.....

ok, do I know you?

u may once u see who I am

cool, whose team are you on? if you dont wanna say thats cool

awwwwww we have a love connection 😁

Wow I know the company's slogan is Reachout...but I didn't realize you guys take that literally!! 🤣

Tea Dez said:
Wow I know the company's slogan is Reachout...but I didn't realize you guys take that literally!! 🤣

😳 Man i must be working to much over time @ work becuase I'm lost by your above statement?? 😕

I was talking about Big Daddy and Badspawn...if you read all of the "for those" posts you will see what I mean...anyway I was just j/k 🙄

gee I am sorry that 2 people can actually be friends in this forum

Well I am sorry that you took what I said seriously. I was just j/k.... 🙄

well you New Yorkers dont ever kid that I am aware of 😳

Oh come on were not THAT serious...at least not me...just somethimes when need be... 😉

I talk to new yorkers all day 😢

Well yeah NYers get a bad rap but we are good people and hey there are bad people in everystate. I just try to find the "good or decent" ones.... 😁

good luck to ya

I'm in Halifax Canada and we have reps that don't note right as well to blame one area is Wrong 😲