GRRRRRRRR................
okies im getting really frustrated with at&t cust care sending in cust that have at&t (even though i work in a former blue store) to come into the store to get a new at&t phone and sim cards........this is the 3rd time today i have told cust care we dont have either the phone or sim and no former blue store does in my market.....the 3rd pissed off cust today 😕
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Well we in cus care could rant for hours and hours about the store reps who load up peoples accounts with all the little extras to pad their commission. If I had a dollor for every time I had to remove a feature that a STORE rep put on the acount with out the cus knowing them I think I'd beable to afford a new car now. So before you rant and rave about how 3 phone reps sent people to the store with misinfo (and yes I understand how frustrating it can be) think about us who sit on the phone for 8 hours a day listening to cus who were ripped off at the store
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i completely understand that part as well.......i have never added on extras to cust accounts to pad my commission and that is probably why i also see alot of customers coming in pissed off bc they have crap on their account they didnt ask for
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